machine will not complete download of windows updates

I have an almost new Dell with very little on it . OS is Win 2000 Pro . When
I try to download security updates , the download progress bar just sits
there making no visible progress . The computer sort of half logs with the
movement of the mouse curser becoming slow and jerky . Download is never
completed no matter how long I leave it . I have to shut down manually and
restart to get normal operation back .

I have run all kinds of spy , trogan and virus checks and there does not
seem to be any problem there . In fact I rarely have even used this machine
for browser based internet use .

"Gar",

I am sorry you have run into this problem. Would you mind replying back to
this post with a few selections from your windows update log? Here is how:

On Windows 2000:
1. Click Start
2. Click Run
3. type: %WINDIR%\Windows Update.log (notice there IS a space between
Windows and Update)
4. Click OK or press the <Enter> key.
5. Next, when the log has opened, scroll all the way to the bottom.
6. Ensure this is the case by clicking anywhere inside the log and typing
the <CTRL> and <End> keys.
7. Now that you are at the bottom of the log, type <CTRL> then the <F> key
for Find.
8. When the Find window opens, in Direction click the "Up" radio button.
9. Still in the Find window, in the Find what: field, type in 0x and then
click the Find Next button.
10. You will find the very latest error, usually in a format such as
0x800732EF or 0xFFFFFB40.
11. Copy the whole line this code is on, and perhaps a few others around it,
to let us understand the context.
12. Reply to this thread in this newsgroup, and paste the text you copied
from the log.
13. Also tell us what update you were installing.

Sincerely,

Pat Walters [MSFT]

"Gar" <> wrote in message
news:5ADC739C-B947-48D7-9632-...
> I have an almost new Dell with very little on it . OS is Win 2000 Pro .
When
> I try to download security updates , the download progress bar just sits
> there making no visible progress . The computer sort of half logs with the
> movement of the mouse curser becoming slow and jerky . Download is never
> completed no matter how long I leave it . I have to shut down manually and
> restart to get normal operation back .
>
> I have run all kinds of spy , trogan and virus checks and there does not
> seem to be any problem there . In fact I rarely have even used this
machine
> for browser based internet use .