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Machines locking up on RDC after KB956744 and KB969947

 
 
tros2112
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      01-12-2010

On random machines, we are getting a lockup when accessing through Remote
Desktop Connection. Every time, if uninstalling the first one doesn't fix it,
uninstalling the other one will. Sometimes it's one, sometimes it's the
other. Most of our machines do not have this problem, but some do. Any idea
why?
 
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MowGreen
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      01-12-2010
KB969947 shows known issues that involve ATI and Nvidia graphics cards,
Windows XP, and RDP: http://support.microsoft.com/kb/969947

" After you install this security update on a Windows XP-based computer
that is using an NVIDIA or ATI-based video adapter, Remote Desktop
Connection sessions may hang or stop responding. To resolve this
problem, install the latest drivers for your video card. "

The other issue involves XP systems that do not boot "correctly" and the
ATI Radeon HD 2400 series.

KB970927 shows the known issues of KB956744 for the different Versions
of RDP Clients plus a way to contact MS for assistance:
http://support.microsoft.com/kb/970927

" How to obtain help and support for this security update

For home users, no-charge support is available by calling 1-866-PCSAFETY
in the United States and Canada or by contacting your local Microsoft
subsidiary. For more information about how to contact your local
Microsoft subsidiary for support issues with security updates, visit the
Microsoft International Support Web site:
http://support.microsoft.com/common/....aspx?rdpath=4

North American customers can also obtain instant access to unlimited
no-charge e-mail support or to unlimited individual chat support by
visiting the following Microsoft Web site:
http://support.microsoft.com/oas/def...spx?&prid=7552

For enterprise customers, support for security updates is available
through your usual support contacts. "

MowGreen
===============
*-343-* FDNY
Never Forgotten
===============

banthecheck.com
"Security updates should *never* have *non-security content* prechecked"



tros2112 wrote:

> On random machines, we are getting a lockup when accessing through Remote
> Desktop Connection. Every time, if uninstalling the first one doesn't fix it,
> uninstalling the other one will. Sometimes it's one, sometimes it's the
> other. Most of our machines do not have this problem, but some do. Any idea
> why?

 
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Shenan Stanley
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      01-12-2010
tros2112 wrote:
> On random machines, we are getting a lockup when accessing through
> Remote Desktop Connection. Every time, if uninstalling the first
> one doesn't fix it, uninstalling the other one will. Sometimes it's
> one, sometimes it's the other. Most of our machines do not have
> this problem, but some do. Any idea why?


Update the video drivers from the corresponding video manufacturer (ATI,
nVidia or Intel most likely.)

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html


 
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