Mailbox question: Emails show up in the user computer with Cache enabled but disappear from the mailbox in the Server

Hi all

I may be missing something here but this is an issue that I have never come
across:

- We are running SBS2003 R2 Premium
- We have one remote user who is using Outlook 2003 and the computer
connects to exchange through HTTPS (I believe also called Outlook Anywhere
or RPCoverHTTP)
- The local computer of the user is set up with cachin enabled.

However, for this particular user, when the email is syncronized with the
server, all emails disappear from the users mailbox on the Exchaneg Server.
The emails are still available on the local computer but the user mailbox is
empty if we view it from any other computer using Online Mode (not cached
mode).

Do you have any clue as to why this happens?? Maybe it's some option that
I'm missing but I'm not really figuring this out.

We need the email to be on the server (to be backed up and accessible from
any computer including OUtlook in Cached Mode and/or OWA)

We have other Remote USers in similar configurations where everythign works
correctly (email shows u locally and still stays on the server).

Thank you and Regards
Pedro Ramilo

On the remote PC, the user's Outlook profile is configured to deliver
messages to a PST on that remote machine. The fix for this is to go to the
remote PC and shut down Outlook. Go to CP -> Mail -> E-mail Accounts ->
View or change existing e-mail accounts -> Next. At the bottom of the
screen, change the "Deliver new e-mail" setting to "Mailbox - Username."

The user's existing messages are in a PST on that remote PC. He/she can use
the Outlook Folder List to drag the messages back into the Inbox. I
recommend that after you get this sorted out, you close that PST from the
r-click menu in the Outlook Folder List to prevent more items accidentally
ending up there.



"Pedro R." <> wrote in message
news:...
> Hi all
>
> I may be missing something here but this is an issue that I have never
> come across:
>
> - We are running SBS2003 R2 Premium
> - We have one remote user who is using Outlook 2003 and the computer
> connects to exchange through HTTPS (I believe also called Outlook Anywhere
> or RPCoverHTTP)
> - The local computer of the user is set up with cachin enabled.
>
> However, for this particular user, when the email is syncronized with the
> server, all emails disappear from the users mailbox on the Exchaneg
> Server.
> The emails are still available on the local computer but the user mailbox
> is empty if we view it from any other computer using Online Mode (not
> cached mode).
>
> Do you have any clue as to why this happens?? Maybe it's some option that
> I'm missing but I'm not really figuring this out.
>
> We need the email to be on the server (to be backed up and accessible from
> any computer including OUtlook in Cached Mode and/or OWA)
>
> We have other Remote USers in similar configurations where everythign
> works correctly (email shows u locally and still stays on the server).
>
> Thank you and Regards
> Pedro Ramilo

Hi Dave

Thank you very much. I was completelly clueless on this one.
The user decided to get creative and did this confugration change on his
own.... and then called back complaining.

Thanks
Pedro

"Dave Nickason [SBS MVP]" <> escreveu na
mensagem news:...
> On the remote PC, the user's Outlook profile is configured to deliver
> messages to a PST on that remote machine. The fix for this is to go to
> the remote PC and shut down Outlook. Go to CP -> Mail -> E-mail
> Accounts -> View or change existing e-mail accounts -> Next. At the
> bottom of the screen, change the "Deliver new e-mail" setting to
> "Mailbox - Username."
>
> The user's existing messages are in a PST on that remote PC. He/she can
> use the Outlook Folder List to drag the messages back into the Inbox. I
> recommend that after you get this sorted out, you close that PST from the
> r-click menu in the Outlook Folder List to prevent more items accidentally
> ending up there.
>
>
>
> "Pedro R." <> wrote in message
> news:...
>> Hi all
>>
>> I may be missing something here but this is an issue that I have never
>> come across:
>>
>> - We are running SBS2003 R2 Premium
>> - We have one remote user who is using Outlook 2003 and the computer
>> connects to exchange through HTTPS (I believe also called Outlook
>> Anywhere or RPCoverHTTP)
>> - The local computer of the user is set up with cachin enabled.
>>
>> However, for this particular user, when the email is syncronized with the
>> server, all emails disappear from the users mailbox on the Exchaneg
>> Server.
>> The emails are still available on the local computer but the user mailbox
>> is empty if we view it from any other computer using Online Mode (not
>> cached mode).
>>
>> Do you have any clue as to why this happens?? Maybe it's some option
>> that I'm missing but I'm not really figuring this out.
>>
>> We need the email to be on the server (to be backed up and accessible
>> from any computer including OUtlook in Cached Mode and/or OWA)
>>
>> We have other Remote USers in similar configurations where everythign
>> works correctly (email shows u locally and still stays on the server).
>>
>> Thank you and Regards
>> Pedro Ramilo
>

"Pedro Ramilo" <> wrote in message
news:ulR%...
> Hi Dave
>
> Thank you very much. I was completelly clueless on this one.
> The user decided to get creative and did this confugration change on his
> own.... and then called back complaining.
>
> Thanks
> Pedro

That's how it usually happens! They make a change, mess up something, and
complain to the IT dept saying it's not their fault. :-)

You can control PST creation with a GPO. You will need the outlook2003.adm
template to add to a GPO in order to have them available.

Here's some info on it:

Using Group Policy to Restrict the use of PST Files
http://www.simple-talk.com/sysadmin/...-of-pst-files/

Disabling PST Creation - Office 2K - 2003 - 2007
http://www.symantec.com/connect/foru...e-2k-2003-2007

--
Ace

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confers no rights.

Please reply back to the newsgroup or forum for collaboration benefit among
responding engineers, and to help others benefit from your resolution.

Ace Fekay, MCT, MCITP EA, MCTS Windows 2008 & Exchange 2007, MCSE & MCSA
2003/2000, MCSA Messaging 2003
Microsoft Certified Trainer

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