Media player will not play .wmv in XP Pro

I'm running Windows XP Pro SP3 and have windows media player 11 installed on
my system. I am having trouble playing any vidoes with the .wmv file
extension. upon trying to play one of these videos I window pops up says
that windows media player has encountered a problem and needs to close, then
media player shuts down.

I've tried rolling back to media player 9 and 10; and tried reinstalling
media player 11. I've even tried using Real player to play these files but
still get the same result. I've concluded that it is most likely something
with the operating system but not sure.

Does anyone have any suggestions on how to correct this problem? Has anyone
encountered this before? Any help is appreciated. Thank you

Tool21man

hi,
just to tell u that i have the same problem with AVI files and WMP 11 --
same error message -- i also tried to roll back -no success. my problem
started following installations of video converting programs so i assume it
has something to do with competability. If you find a solution, pls update.
good luck!

"Tool21man" wrote:

> I'm running Windows XP Pro SP3 and have windows media player 11 installed on
> my system. I am having trouble playing any vidoes with the .wmv file
> extension. upon trying to play one of these videos I window pops up says
> that windows media player has encountered a problem and needs to close, then
> media player shuts down.
>
> I've tried rolling back to media player 9 and 10; and tried reinstalling
> media player 11. I've even tried using Real player to play these files but
> still get the same result. I've concluded that it is most likely something
> with the operating system but not sure.
>
> Does anyone have any suggestions on how to correct this problem? Has anyone
> encountered this before? Any help is appreciated. Thank you
>
> Tool21man
>

Please post the details of this crash. Instructions on how to get these
details are at http://zachd.com/pss/pss.html#bucket

Regards

--
Tim De Baets
http://www.bm-productions.tk

On 28/04/2010 21:54, Tool21man wrote:
> I'm running Windows XP Pro SP3 and have windows media player 11 installed on
> my system. I am having trouble playing any vidoes with the .wmv file
> extension. upon trying to play one of these videos I window pops up says
> that windows media player has encountered a problem and needs to close, then
> media player shuts down.
>
> I've tried rolling back to media player 9 and 10; and tried reinstalling
> media player 11. I've even tried using Real player to play these files but
> still get the same result. I've concluded that it is most likely something
> with the operating system but not sure.
>
> Does anyone have any suggestions on how to correct this problem? Has anyone
> encountered this before? Any help is appreciated. Thank you
>
> Tool21man
>

Is this Windows XP as well? What video converting programs did you
install, and have you tried uninstalling them?

Please post the details of this crash. Instructions on how to get these
details are at http://zachd.com/pss/pss.html#bucket

Regards

--
Tim De Baets
http://www.bm-productions.tk

On 29/04/2010 23:40, rondor wrote:
> hi,
> just to tell u that i have the same problem with AVI files and WMP 11 --
> same error message -- i also tried to roll back -no success. my problem
> started following installations of video converting programs so i assume it
> has something to do with competability. If you find a solution, pls update.
> good luck!
>
> "Tool21man" wrote:
>
>> I'm running Windows XP Pro SP3 and have windows media player 11 installed on
>> my system. I am having trouble playing any vidoes with the .wmv file
>> extension. upon trying to play one of these videos I window pops up says
>> that windows media player has encountered a problem and needs to close, then
>> media player shuts down.
>>
>> I've tried rolling back to media player 9 and 10; and tried reinstalling
>> media player 11. I've even tried using Real player to play these files but
>> still get the same result. I've concluded that it is most likely something
>> with the operating system but not sure.
>>
>> Does anyone have any suggestions on how to correct this problem? Has anyone
>> encountered this before? Any help is appreciated. Thank you
>>
>> Tool21man
>>

Dear Tim,
Yes win XP SP-2.
Programs installed and then uninstalled: AVStoDVD, dvdflick, dvd-converter,
Avi2Dvd, freeVideoConverter, free_mkv_dvd, vsoConverteXtoDVD
I tried to locate the event thru Admin tools- not sure this is the right one:
Fault bucket 337816799.
BTW, it's only AVI formats my WMP can't locate. these files disapeared also
from the file list when I file>open > file of type in WMP
pls read my detailed post above: "Windows Media Player 11 encountered a
problem"
Thanks

"Tim De Baets" wrote:

> Is this Windows XP as well? What video converting programs did you
> install, and have you tried uninstalling them?
>
> Please post the details of this crash. Instructions on how to get these
> details are at http://zachd.com/pss/pss.html#bucket
>
> Regards

Here are the details of the crash that I am getting:

Fault Bucket: 1838594154.

Faulting application wmplayer.exe, version 11.0.5721.5145, faulting module
unknown, version 0.0.0.0, fault address 0x0000b78e.

Does any of this help and where can I go from here?

Tool21man

"Tim De Baets" wrote:

> Please post the details of this crash. Instructions on how to get these
> details are at http://zachd.com/pss/pss.html#bucket
>
> Regards
>
> --
> Tim De Baets
> http://www.bm-productions.tk
>
> On 28/04/2010 21:54, Tool21man wrote:
> > I'm running Windows XP Pro SP3 and have windows media player 11 installed on
> > my system. I am having trouble playing any vidoes with the .wmv file
> > extension. upon trying to play one of these videos I window pops up says
> > that windows media player has encountered a problem and needs to close, then
> > media player shuts down.
> >
> > I've tried rolling back to media player 9 and 10; and tried reinstalling
> > media player 11. I've even tried using Real player to play these files but
> > still get the same result. I've concluded that it is most likely something
> > with the operating system but not sure.
> >
> > Does anyone have any suggestions on how to correct this problem? Has anyone
> > encountered this before? Any help is appreciated. Thank you
> >
> > Tool21man
> >
> .
>

Neil,
Thank you so very much for helping me out with my player problems. I did
the system file checker and that fixed the problem. My media player now
works fine.

Jason

"Neil Smith [MVP Digital Media]" wrote:

> On Wed, 28 Apr 2010 12:54:20 -0700, Tool21man
> <> wrote:
>
> >I'm running Windows XP Pro SP3 and have windows media player 11 installed on
> >my system. I am having trouble playing any vidoes with the .wmv file
> >extension. upon trying to play one of these videos I window pops up says
> >that windows media player has encountered a problem and needs to close, then
> >media player shuts down.
> >
> >I've tried rolling back to media player 9 and 10; and tried reinstalling
> >media player 11. I've even tried using Real player to play these files but
> >still get the same result. I've concluded that it is most likely something
> >with the operating system but not sure.
> >
> >Does anyone have any suggestions on how to correct this problem? Has anyone
> >encountered this before? Any help is appreciated. Thank you
>
> Hi - first of all, make sure your system is completely up to date from
> Windows Update (http://www.microsoft.com/windowsupdate)
>
>
> Then, see if running the system file checker helps here :
> Head to the Start menu, choose Run, then in the box type
>
> CMD
>
> Now, when the black command window opens up, type in
>
> sfc /scannow
>
> Press <enter> and let the file checker complete its run.
>
> With luck, it'll find and fix any damaged files which may have become
> overwritten using any one of the tools you lsited as installed then
> uninstalled (they're mostly a bad batch of programs which I wouldn't
> personally recommend)
>
> After that, restart media player and see if there's any change.
>
> If not, you might want to go back to the CMD window, and re-register
> some of the core media player files.
>
> You want to be typing in the following commands, press <enter>
> afterwards, and wait for registration succeeded mesage to popup after
> each one :
>
> regsvr32 jscript.dll
> regsvr32 wmpdxm.dll
> regsvr32 wmpasf.dll
> regsvr32 wmp.dll
>
>
> Then srtartup media player again and see if the file can be played now
>
> HTH
> Cheers - Neil
> ------------------------------------------------
> Digital Media MVP : 2004-2010
> http://mvp.support.microsoft.com/mvpfaqs
> .
>

Hi Neil

I having the same problem. Tried you solution and sfc is asking for the
installation CD. I do not have an installation CD since:

1) My machine has an OEM version of Media Centre 2005
2) Windows XP SP3 was released and my machine updated vie Windows Update.

I tried creating an installation CD for XP SP3 as specified on the Windows
support page but it seems like all the files are located in some form of
compressed format and sfc can read them. At least it keeps reporting that the
CD is the wrong onre.

I'm kind of lost as to what to do.

I think this issue was caused by my anti-virus software called F-Secure that
erroneously wiped out some component of Windows XP.



"Neil Smith [MVP Digital Media]" wrote:

> Great, have fun - cheers !
>
> Neil
>
> On Tue, 11 May 2010 07:59:01 -0700, Tool21man
> <> wrote:
>
> >Neil,
> >Thank you so very much for helping me out with my player problems. I did
> >the system file checker and that fixed the problem. My media player now
> >works fine.
> >
> >Jason
> >
> >"Neil Smith [MVP Digital Media]" wrote:
> >
> >> On Wed, 28 Apr 2010 12:54:20 -0700, Tool21man
> >> <> wrote:
> >>
> >> >I'm running Windows XP Pro SP3 and have windows media player 11 installed on
> >> >my system. I am having trouble playing any vidoes with the .wmv file
> >> >extension. upon trying to play one of these videos I window pops up says
> >> >that windows media player has encountered a problem and needs to close, then
> >> >media player shuts down.
> >> >
> >> >I've tried rolling back to media player 9 and 10; and tried reinstalling
> >> >media player 11. I've even tried using Real player to play these files but
> >> >still get the same result. I've concluded that it is most likely something
> >> >with the operating system but not sure.
> >> >
> >> >Does anyone have any suggestions on how to correct this problem? Has anyone
> >> >encountered this before? Any help is appreciated. Thank you
> >>
> >> Hi - first of all, make sure your system is completely up to date from
> >> Windows Update (http://www.microsoft.com/windowsupdate)
> >>
> >>
> >> Then, see if running the system file checker helps here :
> >> Head to the Start menu, choose Run, then in the box type
> >>
> >> CMD
> >>
> >> Now, when the black command window opens up, type in
> >>
> >> sfc /scannow
> >>
> >> Press <enter> and let the file checker complete its run.
> >>
> >> With luck, it'll find and fix any damaged files which may have become
> >> overwritten using any one of the tools you lsited as installed then
> >> uninstalled (they're mostly a bad batch of programs which I wouldn't
> >> personally recommend)
> >>
> >> After that, restart media player and see if there's any change.
> >>
> >> If not, you might want to go back to the CMD window, and re-register
> >> some of the core media player files.
> >>
> >> You want to be typing in the following commands, press <enter>
> >> afterwards, and wait for registration succeeded mesage to popup after
> >> each one :
> >>
> >> regsvr32 jscript.dll
> >> regsvr32 wmpdxm.dll
> >> regsvr32 wmpasf.dll
> >> regsvr32 wmp.dll
> >>
> >>
> >> Then srtartup media player again and see if the file can be played now
> >>
> >> HTH
> >> Cheers - Neil
> >> ------------------------------------------------
> >> Digital Media MVP : 2004-2010
> >> http://mvp.support.microsoft.com/mvpfaqs
> >> .
> >>
> ------------------------------------------------
> Digital Media MVP : 2004-2010
> http://mvp.support.microsoft.com/mvpfaqs
> .
>

Try removing WMP and reinstalling it. You should be able to find the WMP
install package at the Microsoft Downloads website.

Regards

--
Tim De Baets
http://www.bm-productions.tk

On 3/06/2010 5:27, Railhound wrote:
> Hi Neil
>
> I having the same problem. Tried you solution and sfc is asking for the
> installation CD. I do not have an installation CD since:
>
> 1) My machine has an OEM version of Media Centre 2005
> 2) Windows XP SP3 was released and my machine updated vie Windows Update.
>
> I tried creating an installation CD for XP SP3 as specified on the Windows
> support page but it seems like all the files are located in some form of
> compressed format and sfc can read them. At least it keeps reporting that the
> CD is the wrong onre.
>
> I'm kind of lost as to what to do.
>
> I think this issue was caused by my anti-virus software called F-Secure that
> erroneously wiped out some component of Windows XP.
>
>
>
> "Neil Smith [MVP Digital Media]" wrote:
>
>> Great, have fun - cheers !
>>
>> Neil
>>
>> On Tue, 11 May 2010 07:59:01 -0700, Tool21man
>> <> wrote:
>>
>>> Neil,
>>> Thank you so very much for helping me out with my player problems. I did
>>> the system file checker and that fixed the problem. My media player now
>>> works fine.
>>>
>>> Jason
>>>
>>> "Neil Smith [MVP Digital Media]" wrote:
>>>
>>>> On Wed, 28 Apr 2010 12:54:20 -0700, Tool21man
>>>> <> wrote:
>>>>
>>>>> I'm running Windows XP Pro SP3 and have windows media player 11 installed on
>>>>> my system. I am having trouble playing any vidoes with the .wmv file
>>>>> extension. upon trying to play one of these videos I window pops up says
>>>>> that windows media player has encountered a problem and needs to close, then
>>>>> media player shuts down.
>>>>>
>>>>> I've tried rolling back to media player 9 and 10; and tried reinstalling
>>>>> media player 11. I've even tried using Real player to play these files but
>>>>> still get the same result. I've concluded that it is most likely something
>>>>> with the operating system but not sure.
>>>>>
>>>>> Does anyone have any suggestions on how to correct this problem? Has anyone
>>>>> encountered this before? Any help is appreciated. Thank you
>>>>
>>>> Hi - first of all, make sure your system is completely up to date from
>>>> Windows Update (http://www.microsoft.com/windowsupdate)
>>>>
>>>>
>>>> Then, see if running the system file checker helps here :
>>>> Head to the Start menu, choose Run, then in the box type
>>>>
>>>> CMD
>>>>
>>>> Now, when the black command window opens up, type in
>>>>
>>>> sfc /scannow
>>>>
>>>> Press<enter> and let the file checker complete its run.
>>>>
>>>> With luck, it'll find and fix any damaged files which may have become
>>>> overwritten using any one of the tools you lsited as installed then
>>>> uninstalled (they're mostly a bad batch of programs which I wouldn't
>>>> personally recommend)
>>>>
>>>> After that, restart media player and see if there's any change.
>>>>
>>>> If not, you might want to go back to the CMD window, and re-register
>>>> some of the core media player files.
>>>>
>>>> You want to be typing in the following commands, press<enter>
>>>> afterwards, and wait for registration succeeded mesage to popup after
>>>> each one :
>>>>
>>>> regsvr32 jscript.dll
>>>> regsvr32 wmpdxm.dll
>>>> regsvr32 wmpasf.dll
>>>> regsvr32 wmp.dll
>>>>
>>>>
>>>> Then srtartup media player again and see if the file can be played now
>>>>
>>>> HTH
>>>> Cheers - Neil
>>>> ------------------------------------------------
>>>> Digital Media MVP : 2004-2010
>>>> http://mvp.support.microsoft.com/mvpfaqs
>>>> .
>>>>
>> ------------------------------------------------
>> Digital Media MVP : 2004-2010
>> http://mvp.support.microsoft.com/mvpfaqs
>> .
>>