"Messenger not available (0x80ee001c)" when attempting voice chat

Hi Fred,

I'm wondering whether it would be too risky to delete my account and then
have to collect my contacts all over again and whether it woudl just be
easier for the person I"m talking to to just update theirs. Do you think
that's easier or will that still not work? I don't understand what the error
is because my friend has the exact same form of msn as me to my knowledge and
she's the only one that I can't do calls to.

Thankyou,
Ali

"Anthony31" wrote:

> Received Today From Fred Technical Services Microsoft Cheers Fred!
>
> Hi Anthony,
>
> Thank you for contacting Windows Live Messenger Technical Support. My name
> is Fred, and I'll be glad to assist you with your concern.
>
> I understand that you cannot use your Windows Live Messenger because you are
> receiving an error 0x8ac70004 after upgrading it to Windows Live Essentials
> 2009. I know this is important to you so I will do my best to help you in
> this matter.
>
> I have reviewed your support request and it is possible that your Windows
> Live Messenger contains corrupted registry files which cause this effect or
> you have corrupted cache in your system which results in this erroneous
> information.
>
> What we need to do is to perform a clean installation to clear your
> corrupted files, clean your registry and renew your cache files.
>
> Note: clean install is different from just removing and installing because
> in clean install we also clear the registry and all the files of Windows Live
> Messenger.
>
> Take note of the Windows Live Messenger version you are using. To know the
> version of Messenger you are using: In the Messenger main window, go to Help,
> then click About Messenger.
>
> To perform a clean installation of Windows Live Messenger:
>
> 1. Remove Windows Live Messenger from the computer.
>
> Note: This will remove all your Windows Live products since the Windows Live
> Beta products in the Windows Live Installer are all integrated.
>
> a. Click Start, Run, type appwiz.cpl and press enter.
>
> b. Click on Windows Live Beta (all programs) then click Change/Remove
>
> c. Select Install or Uninstall then click on Continue.
>
> d. Under the selection "You installed these earlier", uncheck Windows Live
> Messenger then click on Continue.
>
> 2. Remove the temporary files and folders from the computer:
>
> a. Click Start, click Run, type cleanmgr , and then click OK.
>
> b. If you are prompted, click C: in the Select the drive you want to clean
> up list, and then click OK.
>
> Notes:
>
> -If you partitioned the hard disk, the CleanMgr utility prompts you to
> select a drive.
>
> -The Disk Cleanup utility displays how much disk space can be freed.
>
> -This process can take several minutes.
>
> c. On the Disk Cleanup tab, make sure that only the following options are
> selected:
>
> -Downloaded Program Files
>
> -Temporary Internet Files
>
> -Temporary files
>
> -Temporary Offline Files
>
> -Offline Files
>
> d. Click OK two times.
>
> 3. Delete Windows Live Messenger related cache files.
>
> a. The following commands delete files that are using when you sign in and
> the Contacts Cache folders.
>
> i. Click Start, click Run, type %USERPROFILE%\Application Data\Microsoft\
> and then press Enter. Delete the IdentityCRL folder.
>
> ii. Click Start, click Run, type %ALLUSERSPROFILE%\Application
> Data\Microsoft\ and then press Enter. Delete the IdentityCRL folder.
>
> iii. Click Start, click Run, type %USERPROFILE%\Local Settings\Application
> Data\Microsoft\ and then press Enter. Delete the Windows Live Contacts folder.
>
> iv. Click Start, click Run, type %USERPROFILE%\ and then press Enter. Delete
> the Contacts folder.
>
> b. The following commands delete files related to sharing folders. Executing
> this command may result in deleting the files your contacts shared with you
> or that you shared with your contacts using the sharing Folders feature.
> Please create a backup of these files, if desired, before executing the next
> two commands.
>
> i. Click Start, click Run, type %USERPROFILE%\Local Settings\Application
> Data\Microsoft\Messenger\ and then press Enter. Open your Windows Live ID
> (E-mail address) then delete the Sharing Folders folder.
>
> ii. Click Start, click Run, type %USERPROFILE%\Local Settings\Application
> Data\Microsoft\Messenger\ and then press Enter. Open your Windows Live ID
> (E-mail address) then delete the SharingMetaData folder.
>
> 4. Delete Windows Live Messenger-associated registry keys.
>
> Important: The following steps contain information about how to modifying
> the registry. Before you modify the registry, make sure to back it up, and
> make sure that you understand how to restore the registry if a problem
> occurs. For information about how to back up, restore, and edit the registry,
> visit the following Web site:
>
> http://support.microsoft.com/kb/256986
>
> Warning: If you use Registry Editor incorrectly, you may cause serious
> problems that may require you to reinstall your operating system. Microsoft
> cannot guarantee that you can solve problems that result from using Registry
> Editor incorrectly. Use Registry Editor at your own risk.
>
> a. Click Start, click Run, type CMD, and then press ENTER to open the
> command window.
>
> b. Type the following commands exactly as they appear below. Press ENTER
> after typing each command to execute the command.
>
> Note: In some case you may encounter the error that the key does not exist.
> If you have typed the command correctly, this may be because the key has
> already been removed earlier or does not exists on your machine.
>
> REG DELETE "HKLM\Software\Microsoft\Windows Live\Messenger' /f
>
> REG DELETE HKCU\Software\Microsoft\MSNMessenger /f
>
> REG DELETE "HKCU\Software\Microsoft\Windows Live\Communications
> Clients\Shared" /f
>
> REG DELETE HKCU\Software\Microsoft\IdentityCRL /f
>
> 5. Restart the computer.
>
> 6. Reinstall Windows Live Messenger:
>
> a. Visit the following Web site:
>
> Windows Live Messenger 2008
>
> http://get.live.com/WL/config_all
>
> b. Click Get it free or click Download now.
>
> c. In the File Download window, click Run or click Save.
>
> d. Follow the steps to install Messenger.
>
> I hope these steps help resolve your concern with Windows Live Messenger.
> Should you have any other questions or if you need further assistance
> regarding this issue, please do not hesitate to contact us again by replying
> directly to this e-mail.
>
> Thank you for contacting Windows Live Messenger Technical Support. Have a
> great day.
>
> Sincerely,
>
> Fred
>
> Windows Live Messenger Technical Support.
>

This is so much horse patutie.... Get Yahoo chat, it ALWAYS works and lets
you share your cam with other apps. Better yet, get a app. All microsoft
software is BETA and it is never right . Never... Not one program, even
when it is right, like word was, they change the whole interface so you can't
find anything.

"Thais" wrote:

> HEY. I AM HAVING THE SAME ERROR MESSAGE AND I RUN WINDOWS VISTA. COULD YOU
> PLEASE PROVIDE ME A 'STEP BY STEP'AS THE ONE YOU DID FOR WINDOWS XP?
>
> THANK YOU SO MUCH (MESSENGER IS MY MAIN WAY OF COMMUNICATING WITH MY FAMILY
> BACK IN MY HOME COUNTRY AND NOT BEING ABLE TO USE IT HAS REALY BEEN SAD)
>
> "Anthony31" wrote:
>
> > Received Today From Fred Technical Services Microsoft Cheers Fred!
> >
> > Hi Anthony,
> >
> > Thank you for contacting Windows Live Messenger Technical Support. My name
> > is Fred, and I'll be glad to assist you with your concern.
> >
> > I understand that you cannot use your Windows Live Messenger because you are
> > receiving an error 0x8ac70004 after upgrading it to Windows Live Essentials
> > 2009. I know this is important to you so I will do my best to help you in
> > this matter.
> >
> > I have reviewed your support request and it is possible that your Windows
> > Live Messenger contains corrupted registry files which cause this effect or
> > you have corrupted cache in your system which results in this erroneous
> > information.
> >
> > What we need to do is to perform a clean installation to clear your
> > corrupted files, clean your registry and renew your cache files.
> >
> > Note: clean install is different from just removing and installing because
> > in clean install we also clear the registry and all the files of Windows Live
> > Messenger.
> >
> > Take note of the Windows Live Messenger version you are using. To know the
> > version of Messenger you are using: In the Messenger main window, go to Help,
> > then click About Messenger.
> >
> > To perform a clean installation of Windows Live Messenger:
> >
> > 1. Remove Windows Live Messenger from the computer.
> >
> > Note: This will remove all your Windows Live products since the Windows Live
> > Beta products in the Windows Live Installer are all integrated.
> >
> > a. Click Start, Run, type appwiz.cpl and press enter.
> >
> > b. Click on Windows Live Beta (all programs) then click Change/Remove
> >
> > c. Select Install or Uninstall then click on Continue.
> >
> > d. Under the selection "You installed these earlier", uncheck Windows Live
> > Messenger then click on Continue.
> >
> > 2. Remove the temporary files and folders from the computer:
> >
> > a. Click Start, click Run, type cleanmgr , and then click OK.
> >
> > b. If you are prompted, click C: in the Select the drive you want to clean
> > up list, and then click OK.
> >
> > Notes:
> >
> > -If you partitioned the hard disk, the CleanMgr utility prompts you to
> > select a drive.
> >
> > -The Disk Cleanup utility displays how much disk space can be freed.
> >
> > -This process can take several minutes.
> >
> > c. On the Disk Cleanup tab, make sure that only the following options are
> > selected:
> >
> > -Downloaded Program Files
> >
> > -Temporary Internet Files
> >
> > -Temporary files
> >
> > -Temporary Offline Files
> >
> > -Offline Files
> >
> > d. Click OK two times.
> >
> > 3. Delete Windows Live Messenger related cache files.
> >
> > a. The following commands delete files that are using when you sign in and
> > the Contacts Cache folders.
> >
> > i. Click Start, click Run, type %USERPROFILE%\Application Data\Microsoft\
> > and then press Enter. Delete the IdentityCRL folder.
> >
> > ii. Click Start, click Run, type %ALLUSERSPROFILE%\Application
> > Data\Microsoft\ and then press Enter. Delete the IdentityCRL folder.
> >
> > iii. Click Start, click Run, type %USERPROFILE%\Local Settings\Application
> > Data\Microsoft\ and then press Enter. Delete the Windows Live Contacts folder.
> >
> > iv. Click Start, click Run, type %USERPROFILE%\ and then press Enter. Delete
> > the Contacts folder.
> >
> > b. The following commands delete files related to sharing folders. Executing
> > this command may result in deleting the files your contacts shared with you
> > or that you shared with your contacts using the sharing Folders feature.
> > Please create a backup of these files, if desired, before executing the next
> > two commands.
> >
> > i. Click Start, click Run, type %USERPROFILE%\Local Settings\Application
> > Data\Microsoft\Messenger\ and then press Enter. Open your Windows Live ID
> > (E-mail address) then delete the Sharing Folders folder.
> >
> > ii. Click Start, click Run, type %USERPROFILE%\Local Settings\Application
> > Data\Microsoft\Messenger\ and then press Enter. Open your Windows Live ID
> > (E-mail address) then delete the SharingMetaData folder.
> >
> > 4. Delete Windows Live Messenger-associated registry keys.
> >
> > Important: The following steps contain information about how to modifying
> > the registry. Before you modify the registry, make sure to back it up, and
> > make sure that you understand how to restore the registry if a problem
> > occurs. For information about how to back up, restore, and edit the registry,
> > visit the following Web site:
> >
> > http://support.microsoft.com/kb/256986
> >
> > Warning: If you use Registry Editor incorrectly, you may cause serious
> > problems that may require you to reinstall your operating system. Microsoft
> > cannot guarantee that you can solve problems that result from using Registry
> > Editor incorrectly. Use Registry Editor at your own risk.
> >
> > a. Click Start, click Run, type CMD, and then press ENTER to open the
> > command window.
> >
> > b. Type the following commands exactly as they appear below. Press ENTER
> > after typing each command to execute the command.
> >
> > Note: In some case you may encounter the error that the key does not exist.
> > If you have typed the command correctly, this may be because the key has
> > already been removed earlier or does not exists on your machine.
> >
> > REG DELETE "HKLM\Software\Microsoft\Windows Live\Messenger' /f
> >
> > REG DELETE HKCU\Software\Microsoft\MSNMessenger /f
> >
> > REG DELETE "HKCU\Software\Microsoft\Windows Live\Communications
> > Clients\Shared" /f
> >
> > REG DELETE HKCU\Software\Microsoft\IdentityCRL /f
> >
> > 5. Restart the computer.
> >
> > 6. Reinstall Windows Live Messenger:
> >
> > a. Visit the following Web site:
> >
> > Windows Live Messenger 2008
> >
> > http://get.live.com/WL/config_all
> >
> > b. Click Get it free or click Download now.
> >
> > c. In the File Download window, click Run or click Save.
> >
> > d. Follow the steps to install Messenger.
> >
> > I hope these steps help resolve your concern with Windows Live Messenger.
> > Should you have any other questions or if you need further assistance
> > regarding this issue, please do not hesitate to contact us again by replying
> > directly to this e-mail.
> >
> > Thank you for contacting Windows Live Messenger Technical Support. Have a
> > great day.
> >
> > Sincerely,
> >
> > Fred
> >
> > Windows Live Messenger Technical Support.
> >

delete windows live and download the lower version of windows live messenger

"Anthony31" wrote:

> I have been using Windows live for sometime now with no problems.... I
> downloaded the New Windows Live Essentials Yesterday...its great and easy to
> use but now i have a problem with Messenger I get the following errors....
>
> Your computer does not have a sound card, or a sound card is not selected.
> Messenger is not available right now. Please try again later. (0x8ac70004)
>
> And when you try to configure the webcam and sound options i get this error
>
> "we are unable to run audio and video setup"
>
> Since this I Rebuilt my laptop which tool 4hours off my life and still get
> the following errors and yeap I have updated all drivers I see there is many
> problems with this error if you google the error msg but no fix as this is a
> microsoft page any chance of a bit of help? being it was your CEO that
> recommended to download it!
>
> I am Running XP Service Pack 3 And Its Original not Pirate.
>
> Please Please HELP!
>
> anthony
>
>
>

Greetings,

Which would be fine and all if you could sign in on the lower versions (at least without
modification), but you can't anymore.

A better solution in these cases is just to use another application, like Skype.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
--


"nnnn" <> wrote in message
news:F8BFAA67-5B73-404B-A573-...
> delete windows live and download the lower version of windows live messenger
>
> "Anthony31" wrote:
>
>> I have been using Windows live for sometime now with no problems.... I
>> downloaded the New Windows Live Essentials Yesterday...its great and easy to
>> use but now i have a problem with Messenger I get the following errors....
>>
>> Your computer does not have a sound card, or a sound card is not selected.
>> Messenger is not available right now. Please try again later. (0x8ac70004)
>>
>> And when you try to configure the webcam and sound options i get this error
>>
>> "we are unable to run audio and video setup"
>>
>> Since this I Rebuilt my laptop which tool 4hours off my life and still get
>> the following errors and yeap I have updated all drivers I see there is many
>> problems with this error if you google the error msg but no fix as this is a
>> microsoft page any chance of a bit of help? being it was your CEO that
>> recommended to download it!
>>
>> I am Running XP Service Pack 3 And Its Original not Pirate.
>>
>> Please Please HELP!
>>
>> anthony
>>
>>
>>

"Dave" wrote:

> I'm getting the following message:
>
> Messenger is not available right now. Please try again later. (0x80ee001c)
>
> ...when attempting a voice conversation with certain users. This is only
> happening with some people, not everyone. Interestingly, when these users
> try to opt-out of the Yahoo! interoperability program, they get an error
> message on the opt-out web page. They can connect OK to WLM, but voice is
> not working. Any ideas?

if its just for posting **** like that seriously get the **** off, stop pretending you're something special on the interwebz, stay at home you dipshit