messengeruser account password

I need to access WLM using a @messengeruser.com account I have to retrieve
the address of one of the contacts but I don't remember the password.
Is there any way to retrieve(or reset) the password associated with a
@messengeracount.com account? I've tried to do it but I get a message
saying that it's a limited account that doesn't provide for passport reset.

Greetings,

You might try contacting Windows Live ID services, as they can provide specific help as
opposed to the mindless passport reset form.

Windows Live ID services can help with this:
https://support.live.com/default.aspx?productkey=wlid

To get to the form choose any option from the FAQ on the left, then choose 'Get more help' at
the bottom right, and then 'Get more support'.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2010 Jonathan Kay - If redistributing, you must include this signature or citation
--


"grovelli" <> wrote in message
news:91513F0B-ED51-4F1E-ADC8-...
> I need to access WLM using a @messengeruser.com account I have to retrieve
> the address of one of the contacts but I don't remember the password.
> Is there any way to retrieve(or reset) the password associated with a
> @messengeracount.com account? I've tried to do it but I get a message
> saying that it's a limited account that doesn't provide for passport reset.

Thanks Jonathan, I did and what follows is the exchange, they don't seem to
reply anymore though.

Thanks Max but after accessing the link
https://accountservices.passport.net/uiresetpw.srf and inputting the
following email address and the control
characters, I still get the same old message you see below. Can you help me
reset or change the password for my account?

Can't reset your password
You have a limited account that does not contain the information needed to
reset your password.

If you can't remember your password, you can sign up for a full account,
which offers password reset options.

Learn more about limited accounts






--------------------------------------------------------------------------------
From: LV_ID.WNLV.EU.UK.EN.MSF.SEA.TS.T01.R....microsoft.com
To:
CC:
Subject: RE: SRX1125875030ID - Windows Live ID:Sign in and password:I get a
limited account m
Date: Wed, 24 Feb 2010 12:11:55 -0800

Thank you for contacting the Windows Live Technical Support; my name is Max,
and I will be assisting you with your question (based on what you selected on
our support page) around the message you are getting during a password reset
that states you have a limited account. The specific message you are seeing
states: "Can’t reset your password. You have a limited account that does not
contain the information needed to reset your password."

A recent update to our password reset page has caused some issues with
providing a password reset to your e-mail address in question. If you did not
set up an alternate e-mail address or you did not set up the option to reset
your password with a secret question and answer, then you are seeing this
error page. We have a work around if you still have access to your e-mail
address by accessing the following site:

https://accountservices.passport.net/uiresetpw.srf
NOTE: This site will allow you to have a password reset mail sent to your
e-mail address. Hotmail users often asked why they would have a password
reset sent to an e-mail address they are unable to access... this feature was
designed to assist specific Hotmail users that are still able to access their
accounts (via auto-saved passwords), but are unable to remember their
password.

We are working to resolve this issue with our main password reset page, but
in the meantime, you should be able to use the above page. I do not have an
estimated time on this fix, but I hope the link will get you what you need.

If you are still having issues completing a password reset thru our
forgotten password options or I have not addressed your specific question,
then write back to this email and provide additional detail for us to assist
you. You should expect a reply within 24 hours. Thank you for contacting
Windows Live.

Sincerely,
Max: Windows Live Technical Support SR

Hi,

Might take longer if they actually have to type an answer (lol).

I'm afraid I have no escalation process for Live ID (actually I have no escalation process
for anything anymore), so we're all at the mercy of the support group sadly.

If you don't get a reply by the end of the week, I'd just start again or send another reply.
I've seen them reset passwords in other ways, so it's not an impossible task here.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2010 Jonathan Kay - If redistributing, you must include this signature or citation
--


"grovelli" <> wrote in message
news:558D6FDF-2581-4B1A-A405-...
> Thanks Jonathan, I did and what follows is the exchange, they don't seem to
> reply anymore though.
>
> Thanks Max but after accessing the link
> https://accountservices.passport.net/uiresetpw.srf and inputting the
> following email address and the control
> characters, I still get the same old message you see below. Can you help me
> reset or change the password for my account?
>
> Can't reset your password
> You have a limited account that does not contain the information needed to
> reset your password.
>
> If you can't remember your password, you can sign up for a full account,
> which offers password reset options.
>
> Learn more about limited accounts
>
>
>
>
>
>
> --------------------------------------------------------------------------------
> From: LV_ID.WNLV.EU.UK.EN.MSF.SEA.TS.T01.R....microsoft.com
> To:
> CC:
> Subject: RE: SRX1125875030ID - Windows Live ID:Sign in and password:I get a
> limited account m
> Date: Wed, 24 Feb 2010 12:11:55 -0800
>
> Thank you for contacting the Windows Live Technical Support; my name is Max,
> and I will be assisting you with your question (based on what you selected on
> our support page) around the message you are getting during a password reset
> that states you have a limited account. The specific message you are seeing
> states: "Can't reset your password. You have a limited account that does not
> contain the information needed to reset your password."
>
> A recent update to our password reset page has caused some issues with
> providing a password reset to your e-mail address in question. If you did not
> set up an alternate e-mail address or you did not set up the option to reset
> your password with a secret question and answer, then you are seeing this
> error page. We have a work around if you still have access to your e-mail
> address by accessing the following site:
>
> https://accountservices.passport.net/uiresetpw.srf
> NOTE: This site will allow you to have a password reset mail sent to your
> e-mail address. Hotmail users often asked why they would have a password
> reset sent to an e-mail address they are unable to access... this feature was
> designed to assist specific Hotmail users that are still able to access their
> accounts (via auto-saved passwords), but are unable to remember their
> password.
>
> We are working to resolve this issue with our main password reset page, but
> in the meantime, you should be able to use the above page. I do not have an
> estimated time on this fix, but I hope the link will get you what you need.
>
> If you are still having issues completing a password reset thru our
> forgotten password options or I have not addressed your specific question,
> then write back to this email and provide additional detail for us to assist
> you. You should expect a reply within 24 hours. Thank you for contacting
> Windows Live.
>
> Sincerely,
> Max: Windows Live Technical Support SR

"Might take longer if they actually have to type an answer (lol)."
ROFL!!!!
Ok, I'll follow your advice. What's an escalation process?

"Jonathan Kay [MVP]" wrote:

> Hi,
>
> Might take longer if they actually have to type an answer (lol).
>
> I'm afraid I have no escalation process for Live ID (actually I have no escalation process
> for anything anymore), so we're all at the mercy of the support group sadly.
>
> If you don't get a reply by the end of the week, I'd just start again or send another reply.
> I've seen them reset passwords in other ways, so it's not an impossible task here.
>
> --
> Jonathan Kay
> Microsoft MVP - Windows Live Messenger
> MSN Messenger/Windows Messenger
> MessengerGeek Blog: http://www.messengergeek.com
> Messenger Resources: http://messenger.jonathankay.com
> (c) 2010 Jonathan Kay - If redistributing, you must include this signature or citation
> --
>
>
> "grovelli" <> wrote in message
> news:558D6FDF-2581-4B1A-A405-...
> > Thanks Jonathan, I did and what follows is the exchange, they don't seem to
> > reply anymore though.
> >
> > Thanks Max but after accessing the link
> > https://accountservices.passport.net/uiresetpw.srf and inputting the
> > following email address and the control
> > characters, I still get the same old message you see below. Can you help me
> > reset or change the password for my account?
> >
> > Can't reset your password
> > You have a limited account that does not contain the information needed to
> > reset your password.
> >
> > If you can't remember your password, you can sign up for a full account,
> > which offers password reset options.
> >
> > Learn more about limited accounts
> >
> >
> >
> >
> >
> >
> > --------------------------------------------------------------------------------
> > From: LV_ID.WNLV.EU.UK.EN.MSF.SEA.TS.T01.R....microsoft.com
> > To:
> > CC:
> > Subject: RE: SRX1125875030ID - Windows Live ID:Sign in and password:I get a
> > limited account m
> > Date: Wed, 24 Feb 2010 12:11:55 -0800
> >
> > Thank you for contacting the Windows Live Technical Support; my name is Max,
> > and I will be assisting you with your question (based on what you selected on
> > our support page) around the message you are getting during a password reset
> > that states you have a limited account. The specific message you are seeing
> > states: "Can't reset your password. You have a limited account that does not
> > contain the information needed to reset your password."
> >
> > A recent update to our password reset page has caused some issues with
> > providing a password reset to your e-mail address in question. If you did not
> > set up an alternate e-mail address or you did not set up the option to reset
> > your password with a secret question and answer, then you are seeing this
> > error page. We have a work around if you still have access to your e-mail
> > address by accessing the following site:
> >
> > https://accountservices.passport.net/uiresetpw.srf
> > NOTE: This site will allow you to have a password reset mail sent to your
> > e-mail address. Hotmail users often asked why they would have a password
> > reset sent to an e-mail address they are unable to access... this feature was
> > designed to assist specific Hotmail users that are still able to access their
> > accounts (via auto-saved passwords), but are unable to remember their
> > password.
> >
> > We are working to resolve this issue with our main password reset page, but
> > in the meantime, you should be able to use the above page. I do not have an
> > estimated time on this fix, but I hope the link will get you what you need.
> >
> > If you are still having issues completing a password reset thru our
> > forgotten password options or I have not addressed your specific question,
> > then write back to this email and provide additional detail for us to assist
> > you. You should expect a reply within 24 hours. Thank you for contacting
> > Windows Live.
> >
> > Sincerely,
> > Max: Windows Live Technical Support SR
>
>
> .
>

Hi,

As far as I know, initial replies can't be done by hand (they have use pre-made responses)
but follow-ups can, so it's not that far from the truth.

Escalation meaning being able to jump ahead of this support and get someone directly at
Microsoft to handle it.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2010 Jonathan Kay - If redistributing, you must include this signature or citation
--


"grovelli" <> wrote in message
news:00365658-CF64-4E15-B690-...
> "Might take longer if they actually have to type an answer (lol)."
> ROFL!!!!
> Ok, I'll follow your advice. What's an escalation process?
>
> "Jonathan Kay [MVP]" wrote:
>
>> Hi,
>>
>> Might take longer if they actually have to type an answer (lol).
>>
>> I'm afraid I have no escalation process for Live ID (actually I have no escalation process
>> for anything anymore), so we're all at the mercy of the support group sadly.
>>
>> If you don't get a reply by the end of the week, I'd just start again or send another
>> reply.
>> I've seen them reset passwords in other ways, so it's not an impossible task here.
>>
>> --
>> Jonathan Kay
>> Microsoft MVP - Windows Live Messenger
>> MSN Messenger/Windows Messenger
>> MessengerGeek Blog: http://www.messengergeek.com
>> Messenger Resources: http://messenger.jonathankay.com
>> (c) 2010 Jonathan Kay - If redistributing, you must include this signature or citation
>> --
>>
>>
>> "grovelli" <> wrote in message
>> news:558D6FDF-2581-4B1A-A405-...
>> > Thanks Jonathan, I did and what follows is the exchange, they don't seem to
>> > reply anymore though.
>> >
>> > Thanks Max but after accessing the link
>> > https://accountservices.passport.net/uiresetpw.srf and inputting the
>> > following email address and the control
>> > characters, I still get the same old message you see below. Can you help me
>> > reset or change the password for my account?
>> >
>> > Can't reset your password
>> > You have a limited account that does not contain the information needed to
>> > reset your password.
>> >
>> > If you can't remember your password, you can sign up for a full account,
>> > which offers password reset options.
>> >
>> > Learn more about limited accounts
>> >
>> >
>> >
>> >
>> >
>> >
>> > --------------------------------------------------------------------------------
>> > From: LV_ID.WNLV.EU.UK.EN.MSF.SEA.TS.T01.R....microsoft.com
>> > To:
>> > CC:
>> > Subject: RE: SRX1125875030ID - Windows Live ID:Sign in and password:I get a
>> > limited account m
>> > Date: Wed, 24 Feb 2010 12:11:55 -0800
>> >
>> > Thank you for contacting the Windows Live Technical Support; my name is Max,
>> > and I will be assisting you with your question (based on what you selected on
>> > our support page) around the message you are getting during a password reset
>> > that states you have a limited account. The specific message you are seeing
>> > states: "Can't reset your password. You have a limited account that does not
>> > contain the information needed to reset your password."
>> >
>> > A recent update to our password reset page has caused some issues with
>> > providing a password reset to your e-mail address in question. If you did not
>> > set up an alternate e-mail address or you did not set up the option to reset
>> > your password with a secret question and answer, then you are seeing this
>> > error page. We have a work around if you still have access to your e-mail
>> > address by accessing the following site:
>> >
>> > https://accountservices.passport.net/uiresetpw.srf
>> > NOTE: This site will allow you to have a password reset mail sent to your
>> > e-mail address. Hotmail users often asked why they would have a password
>> > reset sent to an e-mail address they are unable to access... this feature was
>> > designed to assist specific Hotmail users that are still able to access their
>> > accounts (via auto-saved passwords), but are unable to remember their
>> > password.
>> >
>> > We are working to resolve this issue with our main password reset page, but
>> > in the meantime, you should be able to use the above page. I do not have an
>> > estimated time on this fix, but I hope the link will get you what you need.
>> >
>> > If you are still having issues completing a password reset thru our
>> > forgotten password options or I have not addressed your specific question,
>> > then write back to this email and provide additional detail for us to assist
>> > you. You should expect a reply within 24 hours. Thank you for contacting
>> > Windows Live.
>> >
>> > Sincerely,
>> > Max: Windows Live Technical Support SR
>>
>>
>> .
>>

Thanks again Jonathan, I've received the mail below, to which I've replied
providing all the info in my possession so as to allow them(hopefully) to
reset the password.


Dear Customer,

Thank you for writing to Windows Live Technical Support.

Your concern is important to us. We normally respond to our customers
within 24 hours.
However, due to the large number of messages we received recently, we are
sorry that we were unable to respond to your issue within this time frame.

Windows Live ID understands your need for security, privacy and convenience
by allowing you to reset your own password. This will prevent Microsoft
employees from knowing your password and regaining access to your account
becomes faster and easier.

Before attempting to reset your password, I suggest that you first clear
your browser's cache and delete cookies. The "Temporary Internet Files"
folder store information your computer exchanges with the websites you
visited. These files facilitate the communication between your computer and
the websites. As time passes, these files become cluttered and can adversely
affect communication. The clutter will have to be regularly cleaned to
ensure seamless communication. To do this, please visit:
http://support.microsoft.com/kb/278835/en-us

For instructions to reset your password, please follow the steps provided in
link below:

http://help.live.com/Help.aspx?marke...etQuestion.htm

Please note that you will be directed to Windows Live ID Help Pane. If you
encounter any issues, kindly verify which of the steps did not work for you
as we want to make sure the instructions are easy to follow.

If you encounter issues resetting your password online, you must provide
more information to prove ownership of the account before we can send you an
e-mail containing the link that will allow you to reset the password of your
Windows Live ID. Please send us the information below.

Important: We need you to answer the account information completely and
accurately so that we can immediately resolve your password issue. Providing
incomplete data may cause delay in our investigation. Please provide the same
information you used when you registered your account. The information you
will send us will be treated with outmost confidentiality and will only be
used to solve this particular issue. Also, please give us at least 48 hours
to properly investigate your account.



Please put N/A or NONE if the question is not applicable.



1. Your Windows Live ID

2. Your first name and your last name

3. Your date of birth (month/date/year)

4. Your country

5. Your state (if applicable)

6. Your postal code

7. Your IP address List the IP addresses from each computer that you use to
access your account. To determine your IP address, visit the following Web
site:

http://www.whatismyip.com

The numbers that appear at the top of this Web page is your IP address.

8. The answer to your secret question

9. The "alternate e-mail address" that is on file for the account

10. Your Internet service provider. An ISP is a company that provides an
end user with a connection to the Internet and other similar services, such
as e-mail. Examples include MSNIA, EarthLink, and Comcast.

11. The last date and time when you successfully signed in



More information that may help us verify account ownership:



Windows Live Hotmail customers



12. The names of any folders that you created in addition to the default
folders

13. Names of contacts in your address book (please include the e-mail
address)

14. Subjects of any old mail that is in your Inbox or mail folders



Windows Live Messenger customers



15. Names of contacts on your contact list (please include the e-mail
address)

16. Your Windows Live Messenger nickname (display name)



When we receive the answers that you provide, we will review the information
and reply.



We appreciate your continued support as we strive to provide you with the
highest quality service available. Thank you for using Windows Live ID.

Sincerely,

Windows Live Technical Support


"Jonathan Kay [MVP]" wrote:

> Hi,
>
> As far as I know, initial replies can't be done by hand (they have use pre-made responses)
> but follow-ups can, so it's not that far from the truth.
>
> Escalation meaning being able to jump ahead of this support and get someone directly at
> Microsoft to handle it.
>
> --
> Jonathan Kay
> Microsoft MVP - Windows Live Messenger
> MSN Messenger/Windows Messenger
> MessengerGeek Blog: http://www.messengergeek.com
> Messenger Resources: http://messenger.jonathankay.com
> (c) 2010 Jonathan Kay - If redistributing, you must include this signature or citation
> --
>
>
> "grovelli" <> wrote in message
> news:00365658-CF64-4E15-B690-...
> > "Might take longer if they actually have to type an answer (lol)."
> > ROFL!!!!
> > Ok, I'll follow your advice. What's an escalation process?
> >
> > "Jonathan Kay [MVP]" wrote:
> >
> >> Hi,
> >>
> >> Might take longer if they actually have to type an answer (lol).
> >>
> >> I'm afraid I have no escalation process for Live ID (actually I have no escalation process
> >> for anything anymore), so we're all at the mercy of the support group sadly.
> >>
> >> If you don't get a reply by the end of the week, I'd just start again or send another
> >> reply.
> >> I've seen them reset passwords in other ways, so it's not an impossible task here.
> >>
> >> --
> >> Jonathan Kay
> >> Microsoft MVP - Windows Live Messenger
> >> MSN Messenger/Windows Messenger
> >> MessengerGeek Blog: http://www.messengergeek.com
> >> Messenger Resources: http://messenger.jonathankay.com
> >> (c) 2010 Jonathan Kay - If redistributing, you must include this signature or citation
> >> --
> >>
> >>
> >> "grovelli" <> wrote in message
> >> news:558D6FDF-2581-4B1A-A405-...
> >> > Thanks Jonathan, I did and what follows is the exchange, they don't seem to
> >> > reply anymore though.
> >> >
> >> > Thanks Max but after accessing the link
> >> > https://accountservices.passport.net/uiresetpw.srf and inputting the
> >> > following email address and the control
> >> > characters, I still get the same old message you see below. Can you help me
> >> > reset or change the password for my account?
> >> >
> >> > Can't reset your password
> >> > You have a limited account that does not contain the information needed to
> >> > reset your password.
> >> >
> >> > If you can't remember your password, you can sign up for a full account,
> >> > which offers password reset options.
> >> >
> >> > Learn more about limited accounts
> >> >
> >> >
> >> >
> >> >
> >> >
> >> >
> >> > --------------------------------------------------------------------------------
> >> > From: LV_ID.WNLV.EU.UK.EN.MSF.SEA.TS.T01.R....microsoft.com
> >> > To:
> >> > CC:
> >> > Subject: RE: SRX1125875030ID - Windows Live ID:Sign in and password:I get a
> >> > limited account m
> >> > Date: Wed, 24 Feb 2010 12:11:55 -0800
> >> >
> >> > Thank you for contacting the Windows Live Technical Support; my name is Max,
> >> > and I will be assisting you with your question (based on what you selected on
> >> > our support page) around the message you are getting during a password reset
> >> > that states you have a limited account. The specific message you are seeing
> >> > states: "Can't reset your password. You have a limited account that does not
> >> > contain the information needed to reset your password."
> >> >
> >> > A recent update to our password reset page has caused some issues with
> >> > providing a password reset to your e-mail address in question. If you did not
> >> > set up an alternate e-mail address or you did not set up the option to reset
> >> > your password with a secret question and answer, then you are seeing this
> >> > error page. We have a work around if you still have access to your e-mail
> >> > address by accessing the following site:
> >> >
> >> > https://accountservices.passport.net/uiresetpw.srf
> >> > NOTE: This site will allow you to have a password reset mail sent to your
> >> > e-mail address. Hotmail users often asked why they would have a password
> >> > reset sent to an e-mail address they are unable to access... this feature was
> >> > designed to assist specific Hotmail users that are still able to access their
> >> > accounts (via auto-saved passwords), but are unable to remember their
> >> > password.
> >> >
> >> > We are working to resolve this issue with our main password reset page, but
> >> > in the meantime, you should be able to use the above page. I do not have an
> >> > estimated time on this fix, but I hope the link will get you what you need.
> >> >
> >> > If you are still having issues completing a password reset thru our
> >> > forgotten password options or I have not addressed your specific question,
> >> > then write back to this email and provide additional detail for us to assist
> >> > you. You should expect a reply within 24 hours. Thank you for contacting
> >> > Windows Live.
> >> >
> >> > Sincerely,
> >> > Max: Windows Live Technical Support SR
> >>
> >>
> >> .
> >>
>
> .
>

Hi,

Glad things are moving along with that. Hopefully you get access back soon.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2010 Jonathan Kay - If redistributing, you must include this signature or citation
--


"grovelli" <> wrote in message
news:53BA97C4-8ACC-42F9-A314-...
> Thanks again Jonathan, I've received the mail below, to which I've replied
> providing all the info in my possession so as to allow them(hopefully) to
> reset the password.
>
>
> Dear Customer,
>
> Thank you for writing to Windows Live Technical Support.
>
> Your concern is important to us. We normally respond to our customers
> within 24 hours.
> However, due to the large number of messages we received recently, we are
> sorry that we were unable to respond to your issue within this time frame.
>
> Windows Live ID understands your need for security, privacy and convenience
> by allowing you to reset your own password. This will prevent Microsoft
> employees from knowing your password and regaining access to your account
> becomes faster and easier.
>
> Before attempting to reset your password, I suggest that you first clear
> your browser's cache and delete cookies. The "Temporary Internet Files"
> folder store information your computer exchanges with the websites you
> visited. These files facilitate the communication between your computer and
> the websites. As time passes, these files become cluttered and can adversely
> affect communication. The clutter will have to be regularly cleaned to
> ensure seamless communication. To do this, please visit:
> http://support.microsoft.com/kb/278835/en-us
>
> For instructions to reset your password, please follow the steps provided in
> link below:
>
> http://help.live.com/Help.aspx?marke...etQuestion.htm
>
> Please note that you will be directed to Windows Live ID Help Pane. If you
> encounter any issues, kindly verify which of the steps did not work for you
> as we want to make sure the instructions are easy to follow.
>
> If you encounter issues resetting your password online, you must provide
> more information to prove ownership of the account before we can send you an
> e-mail containing the link that will allow you to reset the password of your
> Windows Live ID. Please send us the information below.
>
> Important: We need you to answer the account information completely and
> accurately so that we can immediately resolve your password issue. Providing
> incomplete data may cause delay in our investigation. Please provide the same
> information you used when you registered your account. The information you
> will send us will be treated with outmost confidentiality and will only be
> used to solve this particular issue. Also, please give us at least 48 hours
> to properly investigate your account.
>
>
>
> Please put N/A or NONE if the question is not applicable.
>
>
>
> 1. Your Windows Live ID
>
> 2. Your first name and your last name
>
> 3. Your date of birth (month/date/year)
>
> 4. Your country
>
> 5. Your state (if applicable)
>
> 6. Your postal code
>
> 7. Your IP address List the IP addresses from each computer that you use to
> access your account. To determine your IP address, visit the following Web
> site:
>
> http://www.whatismyip.com
>
> The numbers that appear at the top of this Web page is your IP address.
>
> 8. The answer to your secret question
>
> 9. The "alternate e-mail address" that is on file for the account
>
> 10. Your Internet service provider. An ISP is a company that provides an
> end user with a connection to the Internet and other similar services, such
> as e-mail. Examples include MSNIA, EarthLink, and Comcast.
>
> 11. The last date and time when you successfully signed in
>
>
>
> More information that may help us verify account ownership:
>
>
>
> Windows Live Hotmail customers
>
>
>
> 12. The names of any folders that you created in addition to the default
> folders
>
> 13. Names of contacts in your address book (please include the e-mail
> address)
>
> 14. Subjects of any old mail that is in your Inbox or mail folders
>
>
>
> Windows Live Messenger customers
>
>
>
> 15. Names of contacts on your contact list (please include the e-mail
> address)
>
> 16. Your Windows Live Messenger nickname (display name)
>
>
>
> When we receive the answers that you provide, we will review the information
> and reply.
>
>
>
> We appreciate your continued support as we strive to provide you with the
> highest quality service available. Thank you for using Windows Live ID.
>
> Sincerely,
>
> Windows Live Technical Support
>
>
> "Jonathan Kay [MVP]" wrote:
>
>> Hi,
>>
>> As far as I know, initial replies can't be done by hand (they have use pre-made responses)
>> but follow-ups can, so it's not that far from the truth.
>>
>> Escalation meaning being able to jump ahead of this support and get someone directly at
>> Microsoft to handle it.
>>
>> --
>> Jonathan Kay
>> Microsoft MVP - Windows Live Messenger
>> MSN Messenger/Windows Messenger
>> MessengerGeek Blog: http://www.messengergeek.com
>> Messenger Resources: http://messenger.jonathankay.com
>> (c) 2010 Jonathan Kay - If redistributing, you must include this signature or citation
>> --
>>
>>
>> "grovelli" <> wrote in message
>> news:00365658-CF64-4E15-B690-...
>> > "Might take longer if they actually have to type an answer (lol)."
>> > ROFL!!!!
>> > Ok, I'll follow your advice. What's an escalation process?
>> >
>> > "Jonathan Kay [MVP]" wrote:
>> >
>> >> Hi,
>> >>
>> >> Might take longer if they actually have to type an answer (lol).
>> >>
>> >> I'm afraid I have no escalation process for Live ID (actually I have no escalation
>> >> process
>> >> for anything anymore), so we're all at the mercy of the support group sadly.
>> >>
>> >> If you don't get a reply by the end of the week, I'd just start again or send another
>> >> reply.
>> >> I've seen them reset passwords in other ways, so it's not an impossible task here.
>> >>
>> >> --
>> >> Jonathan Kay
>> >> Microsoft MVP - Windows Live Messenger
>> >> MSN Messenger/Windows Messenger
>> >> MessengerGeek Blog: http://www.messengergeek.com
>> >> Messenger Resources: http://messenger.jonathankay.com
>> >> (c) 2010 Jonathan Kay - If redistributing, you must include this signature or citation
>> >> --
>> >>
>> >>
>> >> "grovelli" <> wrote in message
>> >> news:558D6FDF-2581-4B1A-A405-...
>> >> > Thanks Jonathan, I did and what follows is the exchange, they don't seem to
>> >> > reply anymore though.
>> >> >
>> >> > Thanks Max but after accessing the link
>> >> > https://accountservices.passport.net/uiresetpw.srf and inputting the
>> >> > following email address and the control
>> >> > characters, I still get the same old message you see below. Can you help me
>> >> > reset or change the password for my account?
>> >> >
>> >> > Can't reset your password
>> >> > You have a limited account that does not contain the information needed to
>> >> > reset your password.
>> >> >
>> >> > If you can't remember your password, you can sign up for a full account,
>> >> > which offers password reset options.
>> >> >
>> >> > Learn more about limited accounts
>> >> >
>> >> >
>> >> >
>> >> >
>> >> >
>> >> >
>> >> > --------------------------------------------------------------------------------
>> >> > From: LV_ID.WNLV.EU.UK.EN.MSF.SEA.TS.T01.R....microsoft.com
>> >> > To:
>> >> > CC:
>> >> > Subject: RE: SRX1125875030ID - Windows Live ID:Sign in and password:I get a
>> >> > limited account m
>> >> > Date: Wed, 24 Feb 2010 12:11:55 -0800
>> >> >
>> >> > Thank you for contacting the Windows Live Technical Support; my name is Max,
>> >> > and I will be assisting you with your question (based on what you selected on
>> >> > our support page) around the message you are getting during a password reset
>> >> > that states you have a limited account. The specific message you are seeing
>> >> > states: "Can't reset your password. You have a limited account that does not
>> >> > contain the information needed to reset your password."
>> >> >
>> >> > A recent update to our password reset page has caused some issues with
>> >> > providing a password reset to your e-mail address in question. If you did not
>> >> > set up an alternate e-mail address or you did not set up the option to reset
>> >> > your password with a secret question and answer, then you are seeing this
>> >> > error page. We have a work around if you still have access to your e-mail
>> >> > address by accessing the following site:
>> >> >
>> >> > https://accountservices.passport.net/uiresetpw.srf
>> >> > NOTE: This site will allow you to have a password reset mail sent to your
>> >> > e-mail address. Hotmail users often asked why they would have a password
>> >> > reset sent to an e-mail address they are unable to access... this feature was
>> >> > designed to assist specific Hotmail users that are still able to access their
>> >> > accounts (via auto-saved passwords), but are unable to remember their
>> >> > password.
>> >> >
>> >> > We are working to resolve this issue with our main password reset page, but
>> >> > in the meantime, you should be able to use the above page. I do not have an
>> >> > estimated time on this fix, but I hope the link will get you what you need.
>> >> >
>> >> > If you are still having issues completing a password reset thru our
>> >> > forgotten password options or I have not addressed your specific question,
>> >> > then write back to this email and provide additional detail for us to assist
>> >> > you. You should expect a reply within 24 hours. Thank you for contacting
>> >> > Windows Live.
>> >> >
>> >> > Sincerely,
>> >> > Max: Windows Live Technical Support SR
>> >>
>> >>
>> >> .
>> >>
>>
>> .
>>

Well Jonathan, I guess there's no way to retrieve the password to a limited
account because after providing them with the additional info they asked for
to prove ownership of the account, I've just received the following:
Hello Giorgio,

Thank you for writing back to Windows Live Technical Support. I am sorry for
the delayed response. I understand that you need assistance in regaining
access to your account. I realize the
importance of resolving your issue and I am here to help you.

However, please be advised that the account that you registered under
@messengeruser.com is known as a limited account. Because this is a limited
account, we cannot help you retrieve your password.

A limited account is an account that lets you sign in to some of the sites
and services on MSN and Windows Live and does not require that you provide
account information or a valid e-mail address upon the creation. Because no
personal information is gathered during the creation of your limited account,
there is no information available to us in verifying your ownership to the
limited account.

To register for a new account, please visit
https://accountservices.passport.net/ppnetworkhome.srf . Under the Sign up
today section, you can select to create a new Hotmail e-mail address, use
your own e-mail address, or a limited account. After you create an account,
we suggest that you update the information on the account (including the
limited account) by making sure that an alternate e-mail is added as well as
any additional information. For the limited account, this is completely
voluntary and is not required. To update your account information, visit the
following Web site: http://account.live.com.

For your future queries on Windows Live products, come and visit Windows
Live Solutions Center: http://windowslivehelp.com/

This is our new solutions portal with direct access to support resources.
Users can get real-time updates on service availability, questions asked by
other users and solution from Windows Live Technical Support experts and
knowledgeable customers.

We appreciate your continued support as we strive to provide you with the
highest quality service available. Thank you for using Windows Live ID.



"Jonathan Kay [MVP]" wrote:

> Hi,
>
> Glad things are moving along with that. Hopefully you get access back soon.
>
> --
> Jonathan Kay
> Microsoft MVP - Windows Live Messenger
> MSN Messenger/Windows Messenger
> MessengerGeek Blog: http://www.messengergeek.com
> Messenger Resources: http://messenger.jonathankay.com
> (c) 2010 Jonathan Kay - If redistributing, you must include this signature or citation
> --
>
>
> "grovelli" <> wrote in message
> news:53BA97C4-8ACC-42F9-A314-...
> > Thanks again Jonathan, I've received the mail below, to which I've replied
> > providing all the info in my possession so as to allow them(hopefully) to
> > reset the password.
> >
> >
> > Dear Customer,
> >
> > Thank you for writing to Windows Live Technical Support.
> >
> > Your concern is important to us. We normally respond to our customers
> > within 24 hours.
> > However, due to the large number of messages we received recently, we are
> > sorry that we were unable to respond to your issue within this time frame.
> >
> > Windows Live ID understands your need for security, privacy and convenience
> > by allowing you to reset your own password. This will prevent Microsoft
> > employees from knowing your password and regaining access to your account
> > becomes faster and easier.
> >
> > Before attempting to reset your password, I suggest that you first clear
> > your browser's cache and delete cookies. The "Temporary Internet Files"
> > folder store information your computer exchanges with the websites you
> > visited. These files facilitate the communication between your computer and
> > the websites. As time passes, these files become cluttered and can adversely
> > affect communication. The clutter will have to be regularly cleaned to
> > ensure seamless communication. To do this, please visit:
> > http://support.microsoft.com/kb/278835/en-us
> >
> > For instructions to reset your password, please follow the steps provided in
> > link below:
> >
> > http://help.live.com/Help.aspx?marke...etQuestion.htm
> >
> > Please note that you will be directed to Windows Live ID Help Pane. If you
> > encounter any issues, kindly verify which of the steps did not work for you
> > as we want to make sure the instructions are easy to follow.
> >
> > If you encounter issues resetting your password online, you must provide
> > more information to prove ownership of the account before we can send you an
> > e-mail containing the link that will allow you to reset the password of your
> > Windows Live ID. Please send us the information below.
> >
> > Important: We need you to answer the account information completely and
> > accurately so that we can immediately resolve your password issue. Providing
> > incomplete data may cause delay in our investigation. Please provide the same
> > information you used when you registered your account. The information you
> > will send us will be treated with outmost confidentiality and will only be
> > used to solve this particular issue. Also, please give us at least 48 hours
> > to properly investigate your account.
> >
> >
> >
> > Please put N/A or NONE if the question is not applicable.
> >
> >
> >
> > 1. Your Windows Live ID
> >
> > 2. Your first name and your last name
> >
> > 3. Your date of birth (month/date/year)
> >
> > 4. Your country
> >
> > 5. Your state (if applicable)
> >
> > 6. Your postal code
> >
> > 7. Your IP address List the IP addresses from each computer that you use to
> > access your account. To determine your IP address, visit the following Web
> > site:
> >
> > http://www.whatismyip.com
> >
> > The numbers that appear at the top of this Web page is your IP address.
> >
> > 8. The answer to your secret question
> >
> > 9. The "alternate e-mail address" that is on file for the account
> >
> > 10. Your Internet service provider. An ISP is a company that provides an
> > end user with a connection to the Internet and other similar services, such
> > as e-mail. Examples include MSNIA, EarthLink, and Comcast.
> >
> > 11. The last date and time when you successfully signed in
> >
> >
> >
> > More information that may help us verify account ownership:
> >
> >
> >
> > Windows Live Hotmail customers
> >
> >
> >
> > 12. The names of any folders that you created in addition to the default
> > folders
> >
> > 13. Names of contacts in your address book (please include the e-mail
> > address)
> >
> > 14. Subjects of any old mail that is in your Inbox or mail folders
> >
> >
> >
> > Windows Live Messenger customers
> >
> >
> >
> > 15. Names of contacts on your contact list (please include the e-mail
> > address)
> >
> > 16. Your Windows Live Messenger nickname (display name)
> >
> >
> >
> > When we receive the answers that you provide, we will review the information
> > and reply.
> >
> >
> >
> > We appreciate your continued support as we strive to provide you with the
> > highest quality service available. Thank you for using Windows Live ID.
> >
> > Sincerely,
> >
> > Windows Live Technical Support
> >
> >
> > "Jonathan Kay [MVP]" wrote:
> >
> >> Hi,
> >>
> >> As far as I know, initial replies can't be done by hand (they have use pre-made responses)
> >> but follow-ups can, so it's not that far from the truth.
> >>
> >> Escalation meaning being able to jump ahead of this support and get someone directly at
> >> Microsoft to handle it.
> >>
> >> --
> >> Jonathan Kay
> >> Microsoft MVP - Windows Live Messenger
> >> MSN Messenger/Windows Messenger
> >> MessengerGeek Blog: http://www.messengergeek.com
> >> Messenger Resources: http://messenger.jonathankay.com
> >> (c) 2010 Jonathan Kay - If redistributing, you must include this signature or citation
> >> --
> >>
> >>
> >> "grovelli" <> wrote in message
> >> news:00365658-CF64-4E15-B690-...
> >> > "Might take longer if they actually have to type an answer (lol)."
> >> > ROFL!!!!
> >> > Ok, I'll follow your advice. What's an escalation process?
> >> >
> >> > "Jonathan Kay [MVP]" wrote:
> >> >
> >> >> Hi,
> >> >>
> >> >> Might take longer if they actually have to type an answer (lol).
> >> >>
> >> >> I'm afraid I have no escalation process for Live ID (actually I have no escalation
> >> >> process
> >> >> for anything anymore), so we're all at the mercy of the support group sadly.
> >> >>
> >> >> If you don't get a reply by the end of the week, I'd just start again or send another
> >> >> reply.
> >> >> I've seen them reset passwords in other ways, so it's not an impossible task here.
> >> >>
> >> >> --
> >> >> Jonathan Kay
> >> >> Microsoft MVP - Windows Live Messenger
> >> >> MSN Messenger/Windows Messenger
> >> >> MessengerGeek Blog: http://www.messengergeek.com
> >> >> Messenger Resources: http://messenger.jonathankay.com
> >> >> (c) 2010 Jonathan Kay - If redistributing, you must include this signature or citation
> >> >> --
> >> >>
> >> >>
> >> >> "grovelli" <> wrote in message
> >> >> news:558D6FDF-2581-4B1A-A405-...
> >> >> > Thanks Jonathan, I did and what follows is the exchange, they don't seem to
> >> >> > reply anymore though.
> >> >> >
> >> >> > Thanks Max but after accessing the link
> >> >> > https://accountservices.passport.net/uiresetpw.srf and inputting the
> >> >> > following email address and the control
> >> >> > characters, I still get the same old message you see below. Can you help me
> >> >> > reset or change the password for my account?
> >> >> >
> >> >> > Can't reset your password
> >> >> > You have a limited account that does not contain the information needed to
> >> >> > reset your password.
> >> >> >
> >> >> > If you can't remember your password, you can sign up for a full account,
> >> >> > which offers password reset options.
> >> >> >
> >> >> > Learn more about limited accounts
> >> >> >
> >> >> >
> >> >> >
> >> >> >
> >> >> >
> >> >> >
> >> >> > --------------------------------------------------------------------------------
> >> >> > From: LV_ID.WNLV.EU.UK.EN.MSF.SEA.TS.T01.R....microsoft.com
> >> >> > To:
> >> >> > CC:
> >> >> > Subject: RE: SRX1125875030ID - Windows Live ID:Sign in and password:I get a
> >> >> > limited account m
> >> >> > Date: Wed, 24 Feb 2010 12:11:55 -0800
> >> >> >
> >> >> > Thank you for contacting the Windows Live Technical Support; my name is Max,
> >> >> > and I will be assisting you with your question (based on what you selected on
> >> >> > our support page) around the message you are getting during a password reset
> >> >> > that states you have a limited account. The specific message you are seeing
> >> >> > states: "Can't reset your password. You have a limited account that does not
> >> >> > contain the information needed to reset your password."
> >> >> >
> >> >> > A recent update to our password reset page has caused some issues with
> >> >> > providing a password reset to your e-mail address in question. If you did not
> >> >> > set up an alternate e-mail address or you did not set up the option to reset
> >> >> > your password with a secret question and answer, then you are seeing this
> >> >> > error page. We have a work around if you still have access to your e-mail
> >> >> > address by accessing the following site:
> >> >> >
> >> >> > https://accountservices.passport.net/uiresetpw.srf
> >> >> > NOTE: This site will allow you to have a password reset mail sent to your
> >> >> > e-mail address. Hotmail users often asked why they would have a password
> >> >> > reset sent to an e-mail address they are unable to access... this feature was
> >> >> > designed to assist specific Hotmail users that are still able to access their
> >> >> > accounts (via auto-saved passwords), but are unable to remember their
> >> >> > password.
> >> >> >
> >> >> > We are working to resolve this issue with our main password reset page, but
> >> >> > in the meantime, you should be able to use the above page. I do not have an
> >> >> > estimated time on this fix, but I hope the link will get you what you need.
> >> >> >
> >> >> > If you are still having issues completing a password reset thru our
> >> >> > forgotten password options or I have not addressed your specific question,
> >> >> > then write back to this email and provide additional detail for us to assist
> >> >> > you. You should expect a reply within 24 hours. Thank you for contacting
> >> >> > Windows Live.
> >> >> >
> >> >> > Sincerely,
> >> >> > Max: Windows Live Technical Support SR
> >> >>
> >> >>
> >> >> .
> >> >>
> >>
> >> .
> >>
>
> .
>

need to abily to send e-mail



grovelli wrote:

messengeruser account password
22-Feb-10

I need to access WLM using a @messengeruser.com account I have to retriev
the address of one of the contacts but I do not remember the password
Is there any way to retrieve(or reset) the password associated with
@messengeracount.com account? I have tried to do it but I get a messag
saying that it is a limited account that does not provide for passport reset.

Previous Posts In This Thread:

On Monday, February 22, 2010 6:25 AM
grovelli wrote:

messengeruser account password
I need to access WLM using a @messengeruser.com account I have to retriev
the address of one of the contacts but I do not remember the password
Is there any way to retrieve(or reset) the password associated with
@messengeracount.com account? I have tried to do it but I get a messag
saying that it is a limited account that does not provide for passport reset.

On Wednesday, February 24, 2010 3:45 AM
Jonathan Kay [MVP] wrote:

Greetings,You might try contacting Windows Live ID services, as they can
Greetings

You might try contacting Windows Live ID services, as they can provide specific help a
opposed to the mindless passport reset form

Windows Live ID services can help with this
https://support.live.com/default.aspx?productkey=wli

To get to the form choose any option from the FAQ on the left, then choose 'Get more help' a
the bottom right, and then 'Get more support'

-
Jonathan Ka
Microsoft MVP - Windows Live Messenge
MSN Messenger/Windows Messenge
MessengerGeek Blog: http://www.messengergeek.co
Messenger Resources: http://messenger.jonathankay.co
(c) 2010 Jonathan Kay - If redistributing, you must include this signature or citatio
--

On Thursday, February 25, 2010 3:45 AM
grovelli wrote:

Thanks Jonathan, I did and what follows is the exchange, they do not seem
Thanks Jonathan, I did and what follows is the exchange, they do not seem t
reply anymore though

Thanks Max but after accessing the lin
https://accountservices.passport.net/uiresetpw.srf and inputting th
following email address and the contro
characters, I still get the same old message you see below. Can you help m
reset or change the password for my account

Can't reset your passwor
You have a limited account that does not contain the information needed t
reset your password

If you cannot remember your password, you can sign up for a full account
which offers password reset options

Learn more about limited account



-------------------------------------------------------------------------------
From: LV_ID.WNLV.EU.UK.EN.MSF.SEA.TS.T01.R...e.microsoft.co
To:
CC
Subject: RE: SRX1125875030ID - Windows Live ID:Sign in and password:I get
limited account
Date: Wed, 24 Feb 2010 12:11:55 -080

Thank you for contacting the Windows Live Technical Support; my name is Max
and I will be assisting you with your question (based on what you selected o
our support page) around the message you are getting during a password rese
that states you have a limited account. The specific message you are seein
states: "Can???t reset your password. You have a limited account that does no
contain the information needed to reset your password.

A recent update to our password reset page has caused some issues wit
providing a password reset to your e-mail address in question. If you did no
set up an alternate e-mail address or you did not set up the option to rese
your password with a secret question and answer, then you are seeing thi
error page. We have a work around if you still have access to your e-mai
address by accessing the following site

https://accountservices.passport.net/uiresetpw.sr
NOTE: This site will allow you to have a password reset mail sent to you
e-mail address. Hotmail users often asked why they would have a passwor
reset sent to an e-mail address they are unable to access... this feature wa
designed to assist specific Hotmail users that are still able to access thei
accounts (via auto-saved passwords), but are unable to remember their
password.

We are working to resolve this issue with our main password reset page, but
in the meantime, you should be able to use the above page. I do not have an
estimated time on this fix, but I hope the link will get you what you need.

If you are still having issues completing a password reset thru our
forgotten password options or I have not addressed your specific question,
then write back to this email and provide additional detail for us to assist
you. You should expect a reply within 24 hours. Thank you for contacting
Windows Live.

Sincerely,
Max: Windows Live Technical Support SR

On Thursday, February 25, 2010 4:30 AM
Jonathan Kay [MVP] wrote:

Hi,Might take longer if they actually have to type an answer (lol).
Hi,

Might take longer if they actually have to type an answer (lol).

I am afraid I have no escalation process for Live ID (actually I have no escalation process
for anything anymore), so we are all at the mercy of the support group sadly.

If you do not get a reply by the end of the week, I'd just start again or send another reply.
I have seen them reset passwords in other ways, so it is not an impossible task here.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2010 Jonathan Kay - If redistributing, you must include this signature or citation
--

On Thursday, February 25, 2010 5:54 AM
grovelli wrote:

"Might take longer if they actually have to type an answer (lol)."ROFL!!!!
"Might take longer if they actually have to type an answer (lol)."
ROFL!!!!
Ok, I will follow your advice. What's an escalation process?

"Jonathan Kay [MVP]" wrote:

On Friday, February 26, 2010 2:58 AM
Jonathan Kay [MVP] wrote:

Hi,As far as I know, initial replies cannot be done by hand (they have use
Hi,

As far as I know, initial replies cannot be done by hand (they have use pre-made responses)
but follow-ups can, so it is not that far from the truth.

Escalation meaning being able to jump ahead of this support and get someone directly at
Microsoft to handle it.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2010 Jonathan Kay - If redistributing, you must include this signature or citation
--

On Friday, February 26, 2010 2:51 PM
grovelli wrote:

Thanks again Jonathan, I have received the mail below, to which I have
Thanks again Jonathan, I have received the mail below, to which I have replied
providing all the info in my possession so as to allow them(hopefully) to
reset the password.


Dear Customer,

Thank you for writing to Windows Live Technical Support.

Your concern is important to us. We normally respond to our customers
within 24 hours.
However, due to the large number of messages we received recently, we are
sorry that we were unable to respond to your issue within this time frame.

Windows Live ID understands your need for security, privacy and convenience
by allowing you to reset your own password. This will prevent Microsoft
employees from knowing your password and regaining access to your account
becomes faster and easier.

Before attempting to reset your password, I suggest that you first clear
your browser's cache and delete cookies. The "Temporary Internet Files"
folder store information your computer exchanges with the websites you
visited. These files facilitate the communication between your computer and
the websites. As time passes, these files become cluttered and can adversely
affect communication. The clutter will have to be regularly cleaned to
ensure seamless communication. To do this, please visit:
http://support.microsoft.com/kb/278835/en-us

For instructions to reset your password, please follow the steps provided in
link below:

http://help.live.com/Help.aspx?marke...etQuestion.htm

Please note that you will be directed to Windows Live ID Help Pane. If you
encounter any issues, kindly verify which of the steps did not work for you
as we want to make sure the instructions are easy to follow.

If you encounter issues resetting your password online, you must provide
more information to prove ownership of the account before we can send you an
e-mail containing the link that will allow you to reset the password of your
Windows Live ID. Please send us the information below.

Important: We need you to answer the account information completely and
accurately so that we can immediately resolve your password issue. Providing
incomplete data may cause delay in our investigation. Please provide the same
information you used when you registered your account. The information you
will send us will be treated with outmost confidentiality and will only be
used to solve this particular issue. Also, please give us at least 48 hours
to properly investigate your account.



Please put N/A or NONE if the question is not applicable.



1. Your Windows Live ID

2. Your first name and your last name

3. Your date of birth (month/date/year)

4. Your country

5. Your state (if applicable)

6. Your postal code

7. Your IP address List the IP addresses from each computer that you use to
access your account. To determine your IP address, visit the following Web
site:

http://www.whatismyip.com

The numbers that appear at the top of this Web page is your IP address.

8. The answer to your secret question

9. The "alternate e-mail address" that is on file for the account

10. Your Internet service provider. An ISP is a company that provides an
end user with a connection to the Internet and other similar services, such
as e-mail. Examples include MSNIA, EarthLink, and Comcast.

11. The last date and time when you successfully signed in



More information that may help us verify account ownership:



Windows Live Hotmail customers



12. The names of any folders that you created in addition to the default
folders

13. Names of contacts in your address book (please include the e-mail
address)

On Saturday, February 27, 2010 3:14 AM
Jonathan Kay [MVP] wrote:

Hi,Glad things are moving along with that. Hopefully you get access back soon.
Hi,

Glad things are moving along with that. Hopefully you get access back soon.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2010 Jonathan Kay - If redistributing, you must include this signature or citation
--

On Friday, March 19, 2010 3:49 AM
grovelli wrote:

Well Jonathan, I guess there is no way to retrieve the password to a
Well Jonathan, I guess there is no way to retrieve the password to a limited
account because after providing them with the additional info they asked for
to prove ownership of the account, I have just received the following:
Hello Giorgio,

Thank you for writing back to Windows Live Technical Support. I am sorry for
the delayed response. I understand that you need assistance in regaining
access to your account. I realize the
importance of resolving your issue and I am here to help you.

However, please be advised that the account that you registered under
@messengeruser.com is known as a limited account. Because this is a limited
account, we cannot help you retrieve your password.

A limited account is an account that lets you sign in to some of the sites
and services on MSN and Windows Live and does not require that you provide
account information or a valid e-mail address upon the creation. Because no
personal information is gathered during the creation of your limited account,
there is no information available to us in verifying your ownership to the
limited account.

To register for a new account, please visit
https://accountservices.passport.net/ppnetworkhome.srf . Under the Sign up
today section, you can select to create a new Hotmail e-mail address, use
your own e-mail address, or a limited account. After you create an account,
we suggest that you update the information on the account (including the
limited account) by making sure that an alternate e-mail is added as well as
any additional information. For the limited account, this is completely
voluntary and is not required. To update your account information, visit the
following Web site: http://account.live.com.

For your future queries on Windows Live products, come and visit Windows
Live Solutions Center: http://windowslivehelp.com/

This is our new solutions portal with direct access to support resources.
Users can get real-time updates on service availability, questions asked by
other users and solution from Windows Live Technical Support experts and
knowledgeable customers.

We appreciate your continued support as we strive to provide you with the
highest quality service available. Thank you for using Windows Live ID.



"Jonathan Kay [MVP]" wrote:


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