John Olford wrote:
> The MS automatic update application keeps trying to install the
> following updates KB 972688 and KB 947319 on one of my PCs without
> success. I have tried all the usual headstands and backwads
> sommersaults without avail. Can anyone advise how I can install
> these updates? The download apparently worked OK. Just the
> installer fails to install them.
Repair your Office 2003/Outlook 2003 installation
(
http://support.microsoft.com/kb/822238 - Detect and Repair) and thus - have
your installation media handy/in the drives.
Download and try tio install the updates manually:
http://support.microsoft.com/kb/972688
http://support.microsoft.com/kb/947319
Keep that Office 2003 installation media available to the system.
Barring that - might want to look at this:
How to troubleshoot common Windows Update, Microsoft Update, and Windows
Server Update Services installation issues
http://support.microsoft.com/kb/906602
If you tried all that - perhaps you might describe what you have done in
more detail than "usual headstands and backwads sommersaults" now?
Tried this?
Assuming you have a 32-bit version of Windows XP (decent assumption
considering the Office version you are attempting to patch.)
Download, install, run, update and perform a full scan (separately) with the
following two applications (freeware versions are the ones to use for this):
SuperAntiSpyware
http://www.superantispyware.com/
MalwareBytes
http://www.malwarebytes.com/
After performing a full scan with one and then the other and removing
whatever they both find completely, you may uninstall these products,
if you wish.
Download and run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx
Reboot.
Download/Install the latest Windows Installer (for your OS):
( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe )
http://www.microsoft.com/downloadS/d...displaylang=en
Reboot.
and...
Download the latest version of the Windows Update agent from here (x86):
http://go.microsoft.com/fwlink/?LinkID=91237
.... and save it to the root of your C:\ drive. After saving it to the root
of the C:\ drive, do the following:
Close all Internet Explorer windows and other applications.
Start button --> RUN and type in:
%SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
--> Click OK.
(If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on
NEXT --> When it finishes installing, click on "Finish"...
Reboot.
Then follow the instructions here:
How do I reset Windows Update components?
http://support.microsoft.com/kb/971058
Reboot.
CHKDSK
How to scan your disks for errors
http://support.microsoft.com/kb/315265
* will take time
Defragment
How to Defragment your hard drives
http://support.microsoft.com/kb/314848
* will take time
Ensure your hardware drivers are up to date (from the hardware
manufacturer's respective web pages.)
Reboot.
Log on as an user with administrative rights and open Internet Explorer
and visit
http://windowsupdate.microsoft.com/ and select to do a
CUSTOM scan...
Every time you are about to click on something while at these web pages -
first press and hold down the CTRL key while you click on it. You can
release the CTRL key after clicking each time.
Once the scan is done, select just _ONE_ of the high priority updates
(deselect any others) and install it.
Reboot again.
If it did work - try the web page again - selecting no more than 3-5 at a
time. Rebooting as needed.
The Optional Software updates are generally safe - although I recommend
against the "Windows Search" one and any of the "Office Live" ones or
"Windows Live" ones fornow. I would completely avoid the
Optional Hardware updates. Also - I do not see any urgent need to install
Internet Explorer 8 at this time.
** If you are installing Microsoft Office updates - it helps to have your
installation media in the CD/DVD drive when installing it.
--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html
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