On Mar 5, 3:17 pm, Scott <Scott.Em...@gmail.com> wrote:
> On Mar 5, 3:03 pm, Scott <Scott.Em...@gmail.com> wrote:
>
>
>
> > I started with Vista Home Basic 32 bit & I also have a copy of Vista
> > Home Premium 64 bit on my Presario F750US laptop. When I go to scan
> > from my HP PSC 1210 using the Vista built in driver (the only one
> > available), the MSPOCRDC.EXE application crashes not giving me very
> > much information at all. No word from Microsoft or HP on the problem
> > though I reported the problem to both.
>
> > Is anyone else having this problem or found a solution?
>
> > Below is more information.
>
> > Product HP PSC 1210 All-in-One
> > Select a problem area: scanning/copying/faxing
> > What is your serial number (SN): XXXXXXXXXX
> > What is your operating system?: Microsoft Windows Vista Home Premium
> > 32
> > How is your product connected to your PC? USB Cable
>
> > Problem Description: I can no longer scan with Microsoft Document
> > Imaging & HP PSC 1210. I can still scan with a graphics program like
> > the Gimp, but that doesn't help me for multiple page documents. The PC
> > keeps crashing when office 2007 Microsoft Document Imaging or
> > Microsoft Document Scanning tries to use the scanning function of the
> > PSC 1210. Here is the crash report: Problem Event Name: APPCRASH
> > Application Name: MSPOCRDC.EXE Application Version: 12.0.4518.1014
> > Application Timestamp: 45417579 Fault Module Name: kernel32.dll Fault
> > Module Version: 6.0.6001.18000 Fault Module Timestamp: 4791a76d
> > Exception Code: e0000002 Exception Offset: 000442eb OS Version:
> > 6.0.6001.2.1.0.768.2 Locale ID: 1033 Extra information about the
> > problem LCID: 1033 Brand: Office12Crash skulcid: 1033 Bucket ID:
> > 633558100 The scanning driver details are as follows: Provider:
> > Hewlett-Packard date: 11/10/2006 version: 8.0.0.1
> > Please provide previous troubleshooting steps, or information that
> > can help HP assist you.: I did repair office 2007, and recently
> > upgraded to Vista SP1 to see if that would help the problem, but it
> > did not.
> > Has anything changed since the unit functioned properly (installation
> > of SW, settings, cabling, etc.): It has really not worked well since
> > I switched to Windows Vista and I cannot afford to get a new printer/
> > scanner at the moment.
> > First Name Scott
> > Last Name Emick
> > Phone Number XXXXXXXXXX
>
> > Thanks,
>
> > Scott Emick
> > Euclid Friendly Computer Servicehttp://efcs.webhop.biz
>
> If you turn off OCR in the advanced functions of Microsoft Document
> Imaging, then it does not crash. And I found a related KB:
>
> http://support.microsoft.com/kb/943087
>
> basically Microsoft is saying "Use another program, ours is broken".
> Gee thanks Microsoft. Document Imaging is the only software I have
> that will do multi-page TIFF scanning.
>
> Scott Emick
> Euclid Friendly Computer Servicehttp://efcs.webhop.biz
Hello Scott,
Thank you for contacting HP Total Care.
Scott, I see from your email that you are experiencing an issue while
scanning from Microsoft Document Imaging.
I understand your concern. I will provide you with all the
information regarding the issue.
Scott, this is to inform you that, Windows Vista is the latest
operating system and the drivers for it are still under development
stage. The Software team at HP is working on it and since this is an
All in one unit, it requires drivers for each function that this unit
is capable of performing (print, scan, copy).
Currently, there isn't any software/drivers compatible with windows
vista which is released by HP
The short-term driver solution is included in your Windows Vista
Operating system and is already on your computer. There is no need to
download anything at this time. This driver makes it possible to use
the basic functions for the printer and can be used until the full-
feature driver is available.
Unfortunately, we at Technical support do not have an estimated date
from the software team. I apologize for any inconvenience that this
may have caused. But I can assure you that it should be available
anytime in the near future.
Scott, please signup for the updates for your weblink provided below:
Please copy the entire URL and paste it in a new window of Internet
Explorer and press Enter.
http://www.subscription.support.hp.com/hpss/SWSignup
Clicking the above link may give you an error message. Copy and paste
the entire URL into the address bar of your web browser and press
Enter.
Further, if you need any further technical assistance or if you have
any questions then kindly get back to us. We are always available
round the clock to assist you technically regarding the problems you
may experience with All-in-One units.
Scott, the information I have provided should answer your question.
If you have further questions, please reply to this message. We will
be happy to assist you further.
You may receive an e-mail survey regarding your e-mail support
experience. We would appreciate your feedback.
For information on keeping your HP and Compaq products up and running,
please visit our Web site at:
http://www.hp.com/go/totalcare
Have a Nice Day !!!
Sincerely,
Ethan
HP TotalCare
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