Microsoft Office Document Imaging Problem after installing SP 3

After installing SP 3 for Office 2003, Microsoft Office Document Imaging is
demonstrating the following behavior:

The icons on the tool bar work fine, but any attempt to pull down a menu
(whether with the mouse or with keystrokes), such as the <file> menu causes
the following error message:

"Microsoft Office Document Imaging has encountered a problem and needs to
close. We are sorry for the inconvenience."

The program then shuts down.

Is there a patch or anything else available which will enable us to get the
menus to properly function?

If not, is it possible to uninstall office 2003 and re-install it without SP
3. I'd rather have a fully functioning Microsoft Office Document Imaging
program than whatever improvements are associated with SP 3.


Is anyone else experiencing this problem?

After you install Office 2003 SP3, the Microsoft Office Document Imaging program may not
work as expected.
http://support.microsoft.com/kb/938813

--
====================================
TaurArian [MS-MVP] 2005-2008 - Australia
====================================
How to make a good post: http://www.dts-l.org/goodpost.htm
Defending your machine: http://defendingyourmachine2.blogspot.com/
http://taurarian.mvps.org/index.htm

Emails will not be acknowledged - please post to the newsgroup so all may benefit.


"rjb8000" <> wrote in message
news00A8D32-2FD9-4C9D-B32C-...
| After installing SP 3 for Office 2003, Microsoft Office Document Imaging is
| demonstrating the following behavior:
|
| The icons on the tool bar work fine, but any attempt to pull down a menu
| (whether with the mouse or with keystrokes), such as the <file> menu causes
| the following error message:
|
| "Microsoft Office Document Imaging has encountered a problem and needs to
| close. We are sorry for the inconvenience."
|
| The program then shuts down.
|
| Is there a patch or anything else available which will enable us to get the
| menus to properly function?
|
| If not, is it possible to uninstall office 2003 and re-install it without SP
| 3. I'd rather have a fully functioning Microsoft Office Document Imaging
| program than whatever improvements are associated with SP 3.
|
|
| Is anyone else experiencing this problem?
|

I'm Also having this problem and that link does not help, because I cannot
click or tab down to File. This has been a very big problem for me, and I
need help to fix this problem.

Even if I reinstall this continues to happen. Why? How can I fix this?
Please help!
"rjb8000" wrote:

> After installing SP 3 for Office 2003, Microsoft Office Document Imaging is
> demonstrating the following behavior:
>
> The icons on the tool bar work fine, but any attempt to pull down a menu
> (whether with the mouse or with keystrokes), such as the <file> menu causes
> the following error message:
>
> "Microsoft Office Document Imaging has encountered a problem and needs to
> close. We are sorry for the inconvenience."
>
> The program then shuts down.
>
> Is there a patch or anything else available which will enable us to get the
> menus to properly function?
>
> If not, is it possible to uninstall office 2003 and re-install it without SP
> 3. I'd rather have a fully functioning Microsoft Office Document Imaging
> program than whatever improvements are associated with SP 3.
>
>
> Is anyone else experiencing this problem?
>

i have the exact same problem. very annoying. only errors on the <file>
pull down. Any help is appreciated

"rjb8000" wrote:

> After installing SP 3 for Office 2003, Microsoft Office Document Imaging is
> demonstrating the following behavior:
>
> The icons on the tool bar work fine, but any attempt to pull down a menu
> (whether with the mouse or with keystrokes), such as the <file> menu causes
> the following error message:
>
> "Microsoft Office Document Imaging has encountered a problem and needs to
> close. We are sorry for the inconvenience."
>
> The program then shuts down.
>
> Is there a patch or anything else available which will enable us to get the
> menus to properly function?
>
> If not, is it possible to uninstall office 2003 and re-install it without SP
> 3. I'd rather have a fully functioning Microsoft Office Document Imaging
> program than whatever improvements are associated with SP 3.
>
>
> Is anyone else experiencing this problem?
>

I'm also experiencing this problem with one of my users machines and have
been looking for a solution, but haven't come up with anything yet. The
information in the KB article posted above really doesn't apply to this
situation.

I'm going to attempt to uninstall/reinstall MODI, but if that doesn't work,
I suppose I'll have to uninstall/reinstall Office 2003 SP2 as this particular
user uses MODI on a regular basis.

Thankfully we haven't deployed Office SP3 to any other machines yet.

After opening MS Document Imaging, go to...
Tools Menu >Options >Other tab >Click "Reset button"

EggHeadCafe - .NET Developer Portal of Choice
http://www.eggheadcafe.com

Clicking the Reset button in the Tools Menu only sets MODI as the default
application for opening TIF files. Unfortunately, this doesn't resolve the
issue of the error message that you get when you click on the <file> menu. I
tried it yesterday and it didn't work.

"TwinTwo Ultra" wrote:

> After opening MS Document Imaging, go to...
> Tools Menu >Options >Other tab >Click "Reset button"
>
> EggHeadCafe - .NET Developer Portal of Choice
> http://www.eggheadcafe.com
>

I am having the same problem. (I have XP home edition) And on one of my
computers, it was definately related to the office update released in
September 2007. Everyting was working fine until the upgrade. After the
upgrade microsoft imaging was not working.
I checked the message that you send to Microsoft and in that message, were a
bunch of stuff I did not understand, but there was a reference to a file:
mspview.exe.

I then did a search on my computer and found where the file was located. I
had one mspview file from 2003 and one from 2007 located in different
folders. I checked another computer where miscrosoft document imaging was
working fine and that computer's mspview application was from June 2003 in
both folders.

I went back to my computer with the imaging probem, and clicked on the file
mspview.exe from 2003, an icon called MSPVIEW popped up. When I clicked this
I opened up microsoft document imaging program and then I could go to file
and click and then I could print......So I deleted the mspview.exe 2007
version and moved the MSPVIEW to that spot. Now I can print. I have
probably violated every protocol in world when it comes to computer speak but
it works for now.

So probably all you need to do is to reinstall Office 2003 and DO NOT DO THE
AUTOMATIC UPDATE until microsoft fixes this. I also put my automatic updates
on 'notify me' because I am not installing office updates until there is a
fix for this imaging problem available. It is a pain to have to reinstall
Office 2003 everytime they update Office.


"rjb8000" wrote:

> After installing SP 3 for Office 2003, Microsoft Office Document Imaging is
> demonstrating the following behavior:
>
> The icons on the tool bar work fine, but any attempt to pull down a menu
> (whether with the mouse or with keystrokes), such as the <file> menu causes
> the following error message:
>
> "Microsoft Office Document Imaging has encountered a problem and needs to
> close. We are sorry for the inconvenience."
>
> The program then shuts down.
>
> Is there a patch or anything else available which will enable us to get the
> menus to properly function?
>
> If not, is it possible to uninstall office 2003 and re-install it without SP
> 3. I'd rather have a fully functioning Microsoft Office Document Imaging
> program than whatever improvements are associated with SP 3.
>
>
> Is anyone else experiencing this problem?
>

Your suggestion http://support.microsoft.com/kb/938813 DOES NOT fix
anything. The problem is that YOU CANNOT open file and the second part has
to do with file associations, which is not related to the File issue. It is
the MSPVIEW.exe April 2007 that has the problem. The old MSPVIEW.exe from
June 2003 works fine.

"TaurArian [MS-MVP]" wrote:

> After you install Office 2003 SP3, the Microsoft Office Document Imaging program may not
> work as expected.
> http://support.microsoft.com/kb/938813
>
> --
> ====================================
> TaurArian [MS-MVP] 2005-2008 - Australia
> ====================================
> How to make a good post: http://www.dts-l.org/goodpost.htm
> Defending your machine: http://defendingyourmachine2.blogspot.com/
> http://taurarian.mvps.org/index.htm
>
> Emails will not be acknowledged - please post to the newsgroup so all may benefit.
>
>
> "rjb8000" <> wrote in message
> news00A8D32-2FD9-4C9D-B32C-...
> | After installing SP 3 for Office 2003, Microsoft Office Document Imaging is
> | demonstrating the following behavior:
> |
> | The icons on the tool bar work fine, but any attempt to pull down a menu
> | (whether with the mouse or with keystrokes), such as the <file> menu causes
> | the following error message:
> |
> | "Microsoft Office Document Imaging has encountered a problem and needs to
> | close. We are sorry for the inconvenience."
> |
> | The program then shuts down.
> |
> | Is there a patch or anything else available which will enable us to get the
> | menus to properly function?
> |
> | If not, is it possible to uninstall office 2003 and re-install it without SP
> | 3. I'd rather have a fully functioning Microsoft Office Document Imaging
> | program than whatever improvements are associated with SP 3.
> |
> |
> | Is anyone else experiencing this problem?
> |
>
>
>

I get the same error. Microsoft's error reporting sends the following
information back to Microsoft:

AppName: mspview.exe AppVer: 11.0.8166.2 AppStamp:4616c203
ModName: mspview.exe ModVer: 11.0.8166.2 ModStamp:4616c203
fDebug: 0 Offset: 00016537

I have no idea how to solve this problem, but it is absurd that Microsoft's
supposed service update has ruined the ability to use one of the main Office
applications. This has to be fixed.

"rjb8000" wrote:

> After installing SP 3 for Office 2003, Microsoft Office Document Imaging is
> demonstrating the following behavior:
>
> The icons on the tool bar work fine, but any attempt to pull down a menu
> (whether with the mouse or with keystrokes), such as the <file> menu causes
> the following error message:
>
> "Microsoft Office Document Imaging has encountered a problem and needs to
> close. We are sorry for the inconvenience."
>
> The program then shuts down.
>
> Is there a patch or anything else available which will enable us to get the
> menus to properly function?
>
> If not, is it possible to uninstall office 2003 and re-install it without SP
> 3. I'd rather have a fully functioning Microsoft Office Document Imaging
> program than whatever improvements are associated with SP 3.
>
>
> Is anyone else experiencing this problem?
>