Microsoft Silverlight 1.0 (KB955305) update fails with 0x5DF code

I have done a clean install and Microsoft Update installs every update but is
failing to install Microsoft Silverlight 1.0 (KB955305) and gives an error
code of 0x5DF which (I believe) is due to "the event log file has changed
between read operations" or "ERROR_EVENTLOG_FILE_CHANGED".

Can someone please advise me how to correct this.

Many thanks,

Peter

Adcham wrote:

> I have done a clean install and Microsoft Update installs every update but is
> failing to install Microsoft Silverlight 1.0 (KB955305) and gives an error
> code of 0x5DF which (I believe) is due to "the event log file has changed
> between read operations" or "ERROR_EVENTLOG_FILE_CHANGED".

Unlikely. Please post the contents of KB955305.log, or if that file doesn't
exist, the last hundred lines of WindowsUpdate.log. Both these files can
usually be found in c:\windows.

Harry.

Hi Harry, thanks for the response.

KB955305.LOG doesn't exist but I have gone into the WindowsUpdate.log and
see that the error message is in fact 0x80070643.

Does this help ?

Best regards,

Peter

2008-08-24 17:34:30:415 916 4e4 Report REPORT EVENT:
{627E3A87-D93B-4921-A0F7-F39CACB28F43} 2008-08-24
17:34:27:050+0100 1 182 101 {21BCAD0E-37DF-4D5F-B806-48841D2D149A} 100 80070643 MicrosoftUpdate Failure Content
Install Installation Failure: Windows failed to install the following update
with error 0x80070643: Microsoft Silverlight 1.0 (KB955305).
2008-08-24 17:34:42:432 916 b8 AU Launched new AU client for directive
'Reboot Pending', session id = 0x0
2008-08-24 17:34:43:183 3136 ac Misc =========== Logging initialized
(build: 7.0.6000.381, tz: +0100)

> Unlikely. Please post the contents of KB955305.log, or if that file doesn't
> exist, the last hundred lines of WindowsUpdate.log. Both these files can
> usually be found in c:\windows.
>
> Harry.
>

Adcham wrote:

> KB955305.LOG doesn't exist but I have gone into the WindowsUpdate.log and
> see that the error message is in fact 0x80070643.
>
> Does this help ?

Not much, I'm afraid - that code translates to "Fatal error during installation."

Try downloading the update from the Microsoft Update Catalog:

<http://catalog.update.microsoft.com/v7/site/Search.aspx?q=955305>

http://catalog.update.microsoft.com/....aspx?q=955305

Choose "Update for Microsoft Silverlight" (either one) if you already have
Silverlight installed, or "Microsoft Silverlight" if you don't.

If installing it manually doesn't work, check again for KB955305.log (the manual
installer might create it). If that still isn't there, please post some more of
WindowsUpdate.log; the part I need to see is just before the bit you posted - a
hundred or so lines should do.

Harry.

Hi Harry, apologies for the delay in responding. I reformatted my hard disk
and tried again. Same error.

Here is the Windows Update Log.

Peter

2008-08-25 15:12:58:277 916 758 Agent * Found 12 updates and 35
categories in search; evaluated appl. rules of 401 out of 567 deployed
entities
2008-08-25 15:12:58:297 916 758 Agent *********
2008-08-25 15:12:58:297 916 758 Agent ** END ** Agent: Finding updates
[CallerId = MicrosoftUpdate]
2008-08-25 15:12:58:297 916 758 Agent *************
2008-08-25 15:12:58:297 1580 4c8 COMAPI >>-- RESUMED -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2008-08-25 15:12:58:317 1580 4c8 COMAPI - Updates found = 12
2008-08-25 15:12:58:317 1580 4c8 COMAPI ---------
2008-08-25 15:12:58:317 1580 4c8 COMAPI -- END -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2008-08-25 15:12:58:317 1580 4c8 COMAPI -------------
2008-08-25 15:13:01:923 916 758 Report REPORT EVENT:
{1F5E23F9-E41E-4957-83B6-8EC1CC7E1746} 2008-08-25
15:12:56:915+0100 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 MicrosoftUpdate Success Software
Synchronization Windows Update Client successfully detected 0 updates.
2008-08-25 15:14:28:838 760 5e0 Misc =========== Logging initialized
(build: 7.0.6000.381, tz: +0100) ===========
2008-08-25 15:14:28:838 760 5e0 Misc = Process: C:\Program Files\Internet
Explorer\IEXPLORE.EXE
2008-08-25 15:14:28:838 760 5e0 Misc = Module:
C:\WINDOWS\System32\wuapi.dll
2008-08-25 15:14:28:838 760 5e0 COMAPI ----------- COMAPI:
IUpdateServiceManager::AddService -----------
2008-08-25 15:14:28:838 760 5e0 COMAPI - ServiceId =
{7971f918-a847-4430-9279-4a52d1efe18d}
2008-08-25 15:14:28:838 760 5e0 COMAPI - AuthorizationCabPath =
C:\WINDOWS\SoftwareDistribution\AuthCabs\muauth.ca b
2008-08-25 15:14:28:848 916 538 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\AuthCabs\Downloade d\7971f918-a847-4430-9279-4a52d1efe18d.auth.cab.temp\muauth.cab:
2008-08-25 15:14:28:858 916 538 Misc Microsoft signed: Yes
2008-08-25 15:14:28:868 216 170 DtaStor Update service properties: service
registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
2008-08-25 15:14:28:868 760 5e0 COMAPI - Added service, URL =
http://update.microsoft.com/microsoftupdate/
2008-08-25 15:14:28:868 760 5e0 COMAPI ----------- COMAPI:
IUpdateServiceManager::RegisterServiceWithAU -----------
2008-08-25 15:14:28:868 760 5e0 COMAPI - ServiceId =
{7971f918-a847-4430-9279-4a52d1efe18d}
2008-08-25 15:14:28:898 760 5e0 Misc =========== Logging initialized
(build: 7.0.6000.381, tz: +0100) ===========
2008-08-25 15:14:28:898 760 5e0 Misc = Process: C:\Program Files\Internet
Explorer\IEXPLORE.EXE
2008-08-25 15:14:28:898 760 5e0 Misc = Module:
C:\WINDOWS\System32\muweb.dll
2008-08-25 15:14:28:898 760 5e0 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2008-08-25 15:14:28:938 760 5e0 Misc Microsoft signed: Yes
2008-08-25 15:14:29:138 760 5e0 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2008-08-25 15:14:29:148 760 5e0 Misc Microsoft signed: Yes
2008-08-25 15:14:29:158 760 5e0 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.c ab:
2008-08-25 15:14:29:168 760 5e0 Misc Microsoft signed: Yes
2008-08-25 15:14:29:338 760 5e0 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.c ab:
2008-08-25 15:14:29:348 760 5e0 Misc Microsoft signed: Yes
2008-08-25 15:14:29:639 760 5e0 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setu p.cab:
2008-08-25 15:14:29:639 760 5e0 Misc Microsoft signed: Yes
2008-08-25 15:14:29:649 760 5e0 Setup *********** Setup: Checking whether
self-update is required ***********
2008-08-25 15:14:29:649 760 5e0 Setup * Inf file:
C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setu p.inf
2008-08-25 15:14:29:649 760 5e0 Setup Update NOT required for
C:\WINDOWS\system32\wuweb.dll: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-08-25 15:14:29:649 760 5e0 Setup * IsUpdateRequired = No
2008-08-25 15:14:29:659 760 5e0 Misc =========== Logging initialized
(build: 7.0.6000.381, tz: +0100) ===========
2008-08-25 15:14:29:659 760 5e0 Misc = Process: C:\Program Files\Internet
Explorer\IEXPLORE.EXE
2008-08-25 15:14:29:659 760 5e0 Misc = Module:
C:\WINDOWS\System32\wuweb.dll
2008-08-25 15:14:29:659 760 5e0 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2008-08-25 15:14:29:669 760 5e0 Misc Microsoft signed: Yes
2008-08-25 15:14:29:839 760 5e0 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2008-08-25 15:14:29:849 760 5e0 Misc Microsoft signed: Yes
2008-08-25 15:14:29:849 760 5e0 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.c ab:
2008-08-25 15:14:29:859 760 5e0 Misc Microsoft signed: Yes
2008-08-25 15:14:30:029 760 5e0 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.c ab:
2008-08-25 15:14:30:029 760 5e0 Misc Microsoft signed: Yes
2008-08-25 15:14:30:039 760 5e0 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setu p.cab:
2008-08-25 15:14:30:039 760 5e0 Misc Microsoft signed: Yes
2008-08-25 15:14:30:390 760 5e0 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setu p.cab:
2008-08-25 15:14:30:390 760 5e0 Misc Microsoft signed: Yes
2008-08-25 15:14:30:400 760 5e0 Setup *********** Setup: Checking whether
self-update is required ***********
2008-08-25 15:14:30:400 760 5e0 Setup * Inf file:
C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setu p.inf
2008-08-25 15:14:30:400 760 5e0 Setup Update NOT required for
C:\WINDOWS\system32\cdm.dll: target version = 7.0.6000.381, required version
= 7.0.6000.381
2008-08-25 15:14:30:400 760 5e0 Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-08-25 15:14:30:400 760 5e0 Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll.mui: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-08-25 15:14:30:400 760 5e0 Setup Update NOT required for
C:\WINDOWS\system32\wuauclt.exe: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-08-25 15:14:30:400 760 5e0 Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-08-25 15:14:30:400 760 5e0 Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl.mui: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-08-25 15:14:30:400 760 5e0 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-08-25 15:14:30:410 760 5e0 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll.mui: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-08-25 15:14:30:410 760 5e0 Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-08-25 15:14:30:410 760 5e0 Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll.mui: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-08-25 15:14:30:410 760 5e0 Setup Update NOT required for
C:\WINDOWS\system32\wups.dll: target version = 7.0.6000.381, required version
= 7.0.6000.381
2008-08-25 15:14:30:410 760 5e0 Setup Update NOT required for
C:\WINDOWS\system32\wups2.dll: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-08-25 15:14:30:410 760 5e0 Setup * IsUpdateRequired = No
2008-08-25 15:14:33:274 760 5e0 COMAPI -------------
2008-08-25 15:14:33:274 760 5e0 COMAPI -- START -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2008-08-25 15:14:33:274 760 5e0 COMAPI ---------
2008-08-25 15:14:33:284 916 758 Agent *************
2008-08-25 15:14:33:284 916 758 Agent ** START ** Agent: Finding updates
[CallerId = MicrosoftUpdate]
2008-08-25 15:14:33:284 916 758 Agent *********
2008-08-25 15:14:33:284 916 758 Agent * Online = Yes; Ignore download
priority = No
2008-08-25 15:14:33:284 916 758 Agent * Criteria = "IsInstalled=0 and
IsHidden=1"
2008-08-25 15:14:33:284 916 758 Agent * ServiceID =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2008-08-25 15:14:33:284 760 5e0 COMAPI <<-- SUBMITTED -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2008-08-25 15:14:33:294 916 758 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2008-08-25 15:14:33:334 916 758 Misc Microsoft signed: Yes
2008-08-25 15:14:33:384 916 758 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2008-08-25 15:14:33:384 916 758 Misc Microsoft signed: Yes
2008-08-25 15:14:33:394 916 758 Agent Checking for updated auth cab for
service 7971f918-a847-4430-9279-4a52d1efe18d at
http://www.update.microsoft.com/v7/m...dir/muauth.cab
2008-08-25 15:14:33:394 916 758 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\AuthCabs\authcab.c ab:
2008-08-25 15:14:33:404 916 758 Misc Microsoft signed: Yes
2008-08-25 15:14:34:225 916 758 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\AuthCabs\authcab.c ab:
2008-08-25 15:14:34:466 916 758 Misc Microsoft signed: Yes
2008-08-25 15:14:34:466 916 758 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\AuthCabs\authcab.c ab:
2008-08-25 15:14:34:476 916 758 Misc Microsoft signed: Yes
2008-08-25 15:14:34:486 216 170 DtaStor Update service properties: service
registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
2008-08-25 15:14:34:696 916 758 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:
2008-08-25 15:14:34:706 916 758 Misc Microsoft signed: Yes
2008-08-25 15:14:34:726 916 758 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:
2008-08-25 15:14:34:736 916 758 Misc Microsoft signed: Yes
2008-08-25 15:14:34:736 916 758 PT +++++++++++ PT: Synchronizing server
updates +++++++++++
2008-08-25 15:14:34:736 916 758 PT + ServiceId =
{7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL =
https://www.update.microsoft.com/v6/...ce/client.asmx
2008-08-25 15:14:51:420 916 758 Driver DriverUtil marking
{EB5F6C36-5DAB-4708-B6EB-A92944FB9302}.100 e_detectionStateInstallable
2008-08-25 15:14:51:420 916 758 Driver Matched driver to device
PCI\VEN_1002&DEV_5246&SUBSYS_00041002&REV_00
2008-08-25 15:14:51:420 916 758 Driver Status: 0x180200a, ProblemNumber:
00000000
2008-08-25 15:14:51:420 916 758 Driver Calculated driver attributes as
0x00000000
2008-08-25 15:14:51:420 916 758 Driver DriverUtil marking
{ADAA0542-FB6A-4EDA-8F6A-79EE77DB5060}.100 e_detectionStateInstallable
2008-08-25 15:14:51:420 916 758 Driver Matched driver to device
PCI\VEN_1102&DEV_7002&SUBSYS_00201102&REV_07
2008-08-25 15:14:51:420 916 758 Driver Status: 0x180200a, ProblemNumber:
00000000
2008-08-25 15:14:51:420 916 758 Driver Calculated driver attributes as
0x00000000
2008-08-25 15:14:51:420 916 758 Driver DriverUtil marking
{339877BF-B3C8-47CE-8FED-6D480347414A}.100 e_detectionStateInstallable
2008-08-25 15:14:51:420 916 758 Driver Matched driver to device
PCI\VEN_13F6&DEV_0111&SUBSYS_80E21043&REV_10
2008-08-25 15:14:51:420 916 758 Driver Status: 0x1802400, ProblemNumber:
0x00001c
2008-08-25 15:14:51:420 916 758 Driver Calculated driver attributes as
0x00000010
2008-08-25 15:14:51:420 916 758 Driver DriverUtil marking
{D31746C5-1FE1-4128-B4F4-B08FED7DAA5B}.100 e_detectionStateInstallable
2008-08-25 15:14:51:420 916 758 Driver Matched driver to device
ACPI\AuthenticAMD_-_x86_Family_6_Model_4
2008-08-25 15:14:51:420 916 758 Driver Status: 0x180000a, ProblemNumber:
00000000
2008-08-25 15:14:51:420 916 758 Driver Calculated driver attributes as
0x00000000
2008-08-25 15:14:51:420 916 758 Driver DriverUtil marking
{2A7E1BFE-1DD4-42AB-8F7D-45F8EC90C4FC}.100 e_detectionStateInstallable
2008-08-25 15:14:51:420 916 758 Driver Matched driver to device
PCI\VEN_1095&DEV_0680&SUBSYS_36801095&REV_02
2008-08-25 15:14:51:420 916 758 Driver Status: 0x180000a, ProblemNumber:
00000000
2008-08-25 15:14:51:420 916 758 Driver Calculated driver attributes as
0x00000000
2008-08-25 15:14:51:440 916 758 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:
2008-08-25 15:14:51:450 916 758 Misc Microsoft signed: Yes
2008-08-25 15:14:51:510 916 758 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:
2008-08-25 15:14:51:520 916 758 Misc Microsoft signed: Yes
2008-08-25 15:14:51:520 916 758 PT +++++++++++ PT: Synchronizing extended
update info +++++++++++
2008-08-25 15:14:51:520 916 758 PT + ServiceId =
{7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL =
https://www.update.microsoft.com/v6/...ce/client.asmx
2008-08-25 15:15:01:745 916 758 Agent * Found 0 updates and 35 categories
in search; evaluated appl. rules of 401 out of 567 deployed entities
2008-08-25 15:15:01:745 916 758 Agent *********
2008-08-25 15:15:01:745 916 758 Agent ** END ** Agent: Finding updates
[CallerId = MicrosoftUpdate]
2008-08-25 15:15:01:745 916 758 Agent *************
2008-08-25 15:15:01:745 760 78c COMAPI >>-- RESUMED -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2008-08-25 15:15:01:745 760 78c COMAPI - Updates found = 0
2008-08-25 15:15:01:745 760 78c COMAPI ---------
2008-08-25 15:15:01:755 760 78c COMAPI -- END -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2008-08-25 15:15:01:755 760 78c COMAPI -------------
2008-08-25 15:15:01:755 760 5e0 COMAPI -------------
2008-08-25 15:15:01:755 760 5e0 COMAPI -- START -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2008-08-25 15:15:01:755 760 5e0 COMAPI ---------
2008-08-25 15:15:01:765 760 5e0 COMAPI <<-- SUBMITTED -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2008-08-25 15:15:01:765 916 758 Agent *************
2008-08-25 15:15:01:765 916 758 Agent ** START ** Agent: Finding updates
[CallerId = MicrosoftUpdate]
2008-08-25 15:15:01:765 916 758 Agent *********
2008-08-25 15:15:01:765 916 758 Agent * Online = No; Ignore download
priority = No
2008-08-25 15:15:01:765 916 758 Agent * Criteria = "IsInstalled = 0 and
IsHidden = 0"
2008-08-25 15:15:01:765 916 758 Agent * ServiceID =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2008-08-25 15:15:02:907 916 758 Driver DriverUtil marking
{EB5F6C36-5DAB-4708-B6EB-A92944FB9302}.100 e_detectionStateInstallable
2008-08-25 15:15:02:907 916 758 Driver Matched driver to device
PCI\VEN_1002&DEV_5246&SUBSYS_00041002&REV_00
2008-08-25 15:15:02:907 916 758 Driver Status: 0x180200a, ProblemNumber:
00000000
2008-08-25 15:15:02:907 916 758 Driver Calculated driver attributes as
0x00000000
2008-08-25 15:15:02:907 916 758 Driver DriverUtil marking
{ADAA0542-FB6A-4EDA-8F6A-79EE77DB5060}.100 e_detectionStateInstallable
2008-08-25 15:15:02:907 916 758 Driver Matched driver to device
PCI\VEN_1102&DEV_7002&SUBSYS_00201102&REV_07
2008-08-25 15:15:02:907 916 758 Driver Status: 0x180200a, ProblemNumber:
00000000
2008-08-25 15:15:02:907 916 758 Driver Calculated driver attributes as
0x00000000
2008-08-25 15:15:02:907 916 758 Driver DriverUtil marking
{339877BF-B3C8-47CE-8FED-6D480347414A}.100 e_detectionStateInstallable
2008-08-25 15:15:02:907 916 758 Driver Matched driver to device
PCI\VEN_13F6&DEV_0111&SUBSYS_80E21043&REV_10
2008-08-25 15:15:02:907 916 758 Driver Status: 0x1802400, ProblemNumber:
0x00001c
2008-08-25 15:15:02:907 916 758 Driver Calculated driver attributes as
0x00000010
2008-08-25 15:15:02:907 916 758 Driver DriverUtil marking
{D31746C5-1FE1-4128-B4F4-B08FED7DAA5B}.100 e_detectionStateInstallable
2008-08-25 15:15:02:917 916 758 Driver Matched driver to device
ACPI\AuthenticAMD_-_x86_Family_6_Model_4
2008-08-25 15:15:02:917 916 758 Driver Status: 0x180000a, ProblemNumber:
00000000
2008-08-25 15:15:02:917 916 758 Driver Calculated driver attributes as
0x00000000
2008-08-25 15:15:02:917 916 758 Driver DriverUtil marking
{2A7E1BFE-1DD4-42AB-8F7D-45F8EC90C4FC}.100 e_detectionStateInstallable
2008-08-25 15:15:02:917 916 758 Driver Matched driver to device
PCI\VEN_1095&DEV_0680&SUBSYS_36801095&REV_02
2008-08-25 15:15:02:917 916 758 Driver Status: 0x180000a, ProblemNumber:
00000000
2008-08-25 15:15:02:917 916 758 Driver Calculated driver attributes as
0x00000000
2008-08-25 15:15:02:987 916 758 Agent * Added update
{B4B9471C-1A5E-4D9C-94EF-84B00592946A}.100 to search result
2008-08-25 15:15:02:987 916 758 Agent * Added update
{339877BF-B3C8-47CE-8FED-6D480347414A}.100 to search result
2008-08-25 15:15:02:987 916 758 Agent * Added update
{EB5F6C36-5DAB-4708-B6EB-A92944FB9302}.100 to search result
2008-08-25 15:15:02:987 916 758 Agent * Added update
{46A0B6F7-B283-45F8-9CCB-C8E3B4EC332C}.100 to search result
2008-08-25 15:15:02:987 916 758 Agent * Added update
{2A7E1BFE-1DD4-42AB-8F7D-45F8EC90C4FC}.100 to search result
2008-08-25 15:15:02:987 916 758 Agent * Added update
{ADAA0542-FB6A-4EDA-8F6A-79EE77DB5060}.100 to search result
2008-08-25 15:15:02:987 916 758 Agent Update
{DFED1488-A8DB-44A6-B403-BC92696D9CE6}.102 is pruned out due to potential
supersedence
2008-08-25 15:15:02:987 916 758 Agent * Added update
{D31746C5-1FE1-4128-B4F4-B08FED7DAA5B}.100 to search result
2008-08-25 15:15:02:987 916 758 Agent * Added update
{50DB9656-93F2-4FAA-9EC4-14D8603A060D}.109 to search result
2008-08-25 15:15:02:987 916 758 Agent Update
{86257641-3137-4584-A786-873E2EFF9AFB}.100 is pruned out due to potential
supersedence
2008-08-25 15:15:02:987 916 758 Agent * Added update
{2BE6143C-5547-4FEE-AFC6-37CD3D2D585D}.101 to search result
2008-08-25 15:15:02:987 916 758 Agent * Added update
{F1B1A591-BB75-4B1C-9FBD-03EEDB00CC9D}.103 to search result
2008-08-25 15:15:02:987 916 758 Agent * Added update
{04F252D6-E625-425B-B478-2373AE0CFEEA}.102 to search result
2008-08-25 15:15:02:987 916 758 Agent * Added update
{21BCAD0E-37DF-4D5F-B806-48841D2D149A}.100 to search result
2008-08-25 15:15:02:987 916 758 Agent * Found 12 updates and 35
categories in search; evaluated appl. rules of 401 out of 567 deployed
entities
2008-08-25 15:15:02:987 916 758 Agent *********
2008-08-25 15:15:02:987 916 758 Agent ** END ** Agent: Finding updates
[CallerId = MicrosoftUpdate]
2008-08-25 15:15:02:987 916 758 Agent *************
2008-08-25 15:15:02:997 760 78c COMAPI >>-- RESUMED -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2008-08-25 15:15:03:007 760 78c COMAPI - Updates found = 12
2008-08-25 15:15:03:007 760 78c COMAPI ---------
2008-08-25 15:15:03:007 760 78c COMAPI -- END -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2008-08-25 15:15:03:007 760 78c COMAPI -------------
2008-08-25 15:15:06:742 916 758 Report REPORT EVENT:
{2200C3D5-413D-4DE7-B3EB-C247B293E9D1} 2008-08-25
15:15:01:745+0100 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 MicrosoftUpdate Success Software
Synchronization Windows Update Client successfully detected 0 updates.
2008-08-25 15:18:47:630 760 5e0 COMAPI -------------
2008-08-25 15:18:47:630 760 5e0 COMAPI -- START -- COMAPI: Download
[ClientId = MicrosoftUpdate]
2008-08-25 15:18:47:630 760 5e0 COMAPI ---------
2008-08-25 15:18:47:630 760 5e0 COMAPI - Forced: No; Download priority: 3
2008-08-25 15:18:47:630 760 5e0 COMAPI - Updates in request: 7
2008-08-25 15:18:47:630 760 5e0 COMAPI - ServiceID =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2008-08-25 15:18:47:640 760 5e0 COMAPI <<-- SUBMITTED -- COMAPI: Download
[ClientId = MicrosoftUpdate]
2008-08-25 15:18:47:650 916 758 DnldMgr *************
2008-08-25 15:18:47:650 916 758 DnldMgr ** START ** DnldMgr: Downloading
updates [CallerId = MicrosoftUpdate]
2008-08-25 15:18:47:650 916 758 DnldMgr *********
2008-08-25 15:18:47:650 916 758 DnldMgr * Call ID =
{AF3DD1E5-0CF6-48B1-B556-82B89095CCB8}
2008-08-25 15:18:47:650 916 758 DnldMgr * Priority = 3, Interactive = 1,
Owner is system = 0, Explicit proxy = 1, Proxy session id = -1, ServiceId =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2008-08-25 15:18:47:650 916 758 DnldMgr * Updates to download = 7
2008-08-25 15:18:47:650 916 758 Agent * Title = Microsoft .NET
Framework version 1.1
2008-08-25 15:18:47:650 916 758 Agent * UpdateId =
{B4B9471C-1A5E-4D9C-94EF-84B00592946A}.100
2008-08-25 15:18:47:650 916 758 Agent * Bundles 1 updates:
2008-08-25 15:18:47:650 916 758 Agent *
{77169CDB-DE0B-4F38-9BBF-CCDDAB640CCF}.100
2008-08-25 15:18:47:650 916 758 Agent * Title = Microsoft .NET
Framework 2.0: x86 (KB829019)
2008-08-25 15:18:47:650 916 758 Agent * UpdateId =
{46A0B6F7-B283-45F8-9CCB-C8E3B4EC332C}.100
2008-08-25 15:18:47:650 916 758 Agent * Bundles 1 updates:
2008-08-25 15:18:47:650 916 758 Agent *
{35A466A4-B96E-49EA-B873-4BEF68B9C2D6}.100
2008-08-25 15:18:47:650 916 758 Agent * Title = Windows Media Player 11
2008-08-25 15:18:47:650 916 758 Agent * UpdateId =
{50DB9656-93F2-4FAA-9EC4-14D8603A060D}.109
2008-08-25 15:18:47:650 916 758 Agent * Bundles 1 updates:
2008-08-25 15:18:47:650 916 758 Agent *
{1E2A19D5-B0EA-4254-B93B-708A9E2224EC}.108
2008-08-25 15:18:47:650 916 758 Agent * Title = Root Certificates Update
2008-08-25 15:18:47:650 916 758 Agent * UpdateId =
{2BE6143C-5547-4FEE-AFC6-37CD3D2D585D}.101
2008-08-25 15:18:47:650 916 758 Agent * Bundles 1 updates:
2008-08-25 15:18:47:650 916 758 Agent *
{D7EE3386-89F0-4857-8C77-5AAE9E3ADC65}.101
2008-08-25 15:18:47:650 916 758 Agent * Title = Windows Search 4.0 for
Windows XP (KB940157)
2008-08-25 15:18:47:650 916 758 Agent * UpdateId =
{F1B1A591-BB75-4B1C-9FBD-03EEDB00CC9D}.103
2008-08-25 15:18:47:650 916 758 Agent * Bundles 1 updates:
2008-08-25 15:18:47:650 916 758 Agent *
{6C3AD266-6C18-4A7E-8B4D-A98046E9170A}.103
2008-08-25 15:18:47:650 916 758 Agent * Title = Update for Windows XP
(KB951618)
2008-08-25 15:18:47:650 916 758 Agent * UpdateId =
{04F252D6-E625-425B-B478-2373AE0CFEEA}.102
2008-08-25 15:18:47:650 916 758 Agent * Bundles 1 updates:
2008-08-25 15:18:47:650 916 758 Agent *
{DE429D8F-F8AB-443F-8158-DBFC0AF6D3F0}.100
2008-08-25 15:18:47:650 916 758 Agent * Title = Microsoft Silverlight
1.0 (KB955305)
2008-08-25 15:18:47:650 916 758 Agent * UpdateId =
{21BCAD0E-37DF-4D5F-B806-48841D2D149A}.100
2008-08-25 15:18:47:650 916 758 Agent * Bundles 1 updates:
2008-08-25 15:18:47:650 916 758 Agent *
{A7BD734A-98F9-411B-9EA7-C79224464CD4}.100

"Harry Johnston [MVP]" wrote:

> Adcham wrote:
>
> > KB955305.LOG doesn't exist but I have gone into the WindowsUpdate.log and
> > see that the error message is in fact 0x80070643.
> >
> > Does this help ?
>
> Not much, I'm afraid - that code translates to "Fatal error during installation."
>
> Try downloading the update from the Microsoft Update Catalog:
>
> <http://catalog.update.microsoft.com/v7/site/Search.aspx?q=955305>
>
> http://catalog.update.microsoft.com/....aspx?q=955305
>
> Choose "Update for Microsoft Silverlight" (either one) if you already have
> Silverlight installed, or "Microsoft Silverlight" if you don't.
>
> If installing it manually doesn't work, check again for KB955305.log (the manual
> installer might create it). If that still isn't there, please post some more of
> WindowsUpdate.log; the part I need to see is just before the bit you posted - a
> hundred or so lines should do.
>
> Harry.
>

Adcham wrote:

> Hi Harry, apologies for the delay in responding. I reformatted my hard disk
> and tried again. Same error.
>
> Here is the Windows Update Log.

I need the part where the update actually tries to install.

Did you try the manual update as I suggested?

Harry.

Another suggestion, courtesy of PA Bear:

<http://blogs.msdn.com/rpomeroy/archive/2008/06/10/how-to-manually-clean-up-a-bad-silverlight-installation.aspx>

http://blogs.msdn.com/rpomeroy/archi...tallation.aspx

Harry.

I also ran into trouble with the Silverlight install from MS Update. I'm
setting up WinXP on a P2-400 PC.

I went to the alt. location listed above and downloaded the Silverlight
install then tried to run it. It gave an error indicating that my processor
doesn't support SSE Instruction Set extensions. I looked up SSE on wikipedia
and it looks like it first introduced with the Pentium III. Bottom line,
Silverlight doesn't work on a Pentium II. That explains my problem. I don't
know if it explains the problem the original poster had.

I wish MS/Windows Update explained this.

I hope that helps!

"Harry Johnston [MVP]" wrote:

> Another suggestion, courtesy of PA Bear:
>
> <http://blogs.msdn.com/rpomeroy/archive/2008/06/10/how-to-manually-clean-up-a-bad-silverlight-installation.aspx>
>
> http://blogs.msdn.com/rpomeroy/archi...tallation.aspx
>
> Harry.
>

Hi "Harry Johnston [MVP]", I have the same problem to install the Microsoft
Silverlight but, I think I've found that log part about the Windows Update.
(sorry about my english, I'm from Brasil). I will paste it and hope you can
help.
Best Regards!

2008-10-13 22:37:19:984 2444 b68 COMAPI -- START -- COMAPI: Install
[ClientId = MicrosoftUpdate]
2008-10-13 22:37:19:984 2444 b68 COMAPI ---------
2008-10-13 22:37:19:984 2444 b68 COMAPI - Allow source prompts: Yes;
Forced: No; Force quiet: No
2008-10-13 22:37:19:984 2444 b68 COMAPI - Updates in request: 1
2008-10-13 22:37:20:034 2444 b68 COMAPI - ServiceID =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2008-10-13 22:37:20:064 732 d0c Agent *************
2008-10-13 22:37:20:064 732 d0c Agent ** START ** Agent: Installing
updates [CallerId = MicrosoftUpdate]
2008-10-13 22:37:20:064 732 d0c Agent *********
2008-10-13 22:37:20:064 732 d0c Agent * Updates to install = 1
2008-10-13 22:37:20:064 2444 b68 COMAPI - Updates to install = 1
2008-10-13 22:37:20:064 2444 b68 COMAPI <<-- SUBMITTED -- COMAPI: Install
[ClientId = MicrosoftUpdate]
2008-10-13 22:37:20:124 732 d0c Agent * Title = Microsoft Silverlight
1.0 (KB955305)
2008-10-13 22:37:20:124 732 d0c Agent * UpdateId =
{21BCAD0E-37DF-4D5F-B806-48841D2D149A}.100
2008-10-13 22:37:20:124 732 d0c Agent * Bundles 1 updates:
2008-10-13 22:37:20:124 732 d0c Agent *
{A7BD734A-98F9-411B-9EA7-C79224464CD4}.100
2008-10-13 22:37:20:234 732 d0c Handler Attempting to create remote handler
process as USER\Administrador in session 0
2008-10-13 22:37:20:885 732 d0c DnldMgr Preparing update for install,
updateId = {A7BD734A-98F9-411B-9EA7-C79224464CD4}.100.
2008-10-13 22:37:21:076 2104 a7c Misc =========== Logging initialized
(build: 7.2.6001.784, tz: -0300) ===========
2008-10-13 22:37:21:076 2104 a7c Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2008-10-13 22:37:21:076 2104 a7c Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2008-10-13 22:37:21:076 2104 a7c Handler :::::::::::::
2008-10-13 22:37:21:076 2104 a7c Handler :: START :: Handler: Command Line
Install
2008-10-13 22:37:21:076 2104 a7c Handler :::::::::
2008-10-13 22:37:21:076 2104 a7c Handler : Updates to install = 1
2008-10-13 22:37:23:449 2104 a7c Handler : WARNING: Command line install
completed. Return code = 0x000005df, Result = Failed, Reboot required = false
2008-10-13 22:37:23:579 2104 a7c Handler : WARNING: Exit code = 0x8024200B
2008-10-13 22:37:23:579 2104 a7c Handler :::::::::
2008-10-13 22:37:23:649 2104 a7c Handler :: END :: Handler: Command Line
Install
2008-10-13 22:37:23:649 2104 a7c Handler :::::::::::::
2008-10-13 22:37:25:151 732 d0c Agent *********
2008-10-13 22:37:25:151 732 d0c Agent ** END ** Agent: Installing
updates [CallerId = MicrosoftUpdate]
2008-10-13 22:37:25:151 732 d0c Agent *************
2008-10-13 22:37:25:151 732 710 AU Triggering Offline detection
(non-interactive)
2008-10-13 22:37:25:151 2444 b6c COMAPI >>-- RESUMED -- COMAPI: Install
[ClientId = MicrosoftUpdate]
2008-10-13 22:37:25:171 2444 b6c COMAPI - Install call complete (succeeded
= 0, succeeded with errors = 0, failed = 1, unaccounted = 0)
2008-10-13 22:37:25:171 2444 b6c COMAPI - Reboot required = No
2008-10-13 22:37:25:171 2444 b6c COMAPI - WARNING: Exit code = 0x00000000;
Call error code = 0x80240022
2008-10-13 22:37:25:171 2444 b6c COMAPI ---------
2008-10-13 22:37:25:171 2444 b6c COMAPI -- END -- COMAPI: Install
[ClientId = MicrosoftUpdate]
2008-10-13 22:37:25:171 2444 b6c COMAPI -------------
2008-10-13 22:37:25:171 732 710 AU #############
2008-10-13 22:37:25:171 732 710 AU ## START ## AU: Search for updates
2008-10-13 22:37:25:171 732 710 AU #########
2008-10-13 22:37:25:212 732 710 AU <<## SUBMITTED ## AU: Search for updates
[CallId = {E6FAF2CC-B7D2-4F6D-B72C-AE3528425558}]
2008-10-13 22:37:25:212 732 d34 Agent *************
2008-10-13 22:37:25:212 732 d34 Agent ** START ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2008-10-13 22:37:25:212 732 d34 Agent *********
2008-10-13 22:37:25:212 732 d34 Agent * Online = No; Ignore download
priority = No
2008-10-13 22:37:25:212 732 d34 Agent * Criteria = "IsHidden=0 and
IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or
IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and
IsAssigned=1 or IsHidden=0 and IsInstalled=1 and
DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or
IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and
IsAssigned=1 and RebootRequired=1"
2008-10-13 22:37:25:212 732 d34 Agent * ServiceID =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2008-10-13 22:37:25:212 732 d34 Agent * Search Scope = {Machine}
2008-10-13 22:38:02:956 732 d34 Agent * Found 0 updates and 43 categories
in search; evaluated appl. rules of 449 out of 1170 deployed entities
2008-10-13 22:38:02:966 732 d34 Agent *********
2008-10-13 22:38:02:966 732 d34 Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2008-10-13 22:38:02:976 732 d34 Agent *************
2008-10-13 22:38:03:036 732 40c AU >>## RESUMED ## AU: Search for updates
[CallId = {E6FAF2CC-B7D2-4F6D-B72C-AE3528425558}]
2008-10-13 22:38:03:036 732 40c AU # 0 updates detected
2008-10-13 22:38:03:036 732 40c AU #########
2008-10-13 22:38:03:036 732 40c AU ## END ## AU: Search for updates
[CallId = {E6FAF2CC-B7D2-4F6D-B72C-AE3528425558}]
2008-10-13 22:38:03:036 732 d34 Report REPORT EVENT:
{67EA655A-EA0D-4B45-B73E-EBE0F0F86E49} 2008-10-13
22:37:23:669-0300 1 182 101 {21BCAD0E-37DF-4D5F-B806-48841D2D149A} 100 80070643 MicrosoftUpdate Failure Content
Install Installation Failure: Windows failed to install the following update
with error 0x80070643: Microsoft Silverlight 1.0 (KB955305).
2008-10-13 22:38:03:046 732 40c AU #############
2008-10-13 23:01:53:603 2444 b68 COMAPI -------------
2008-10-13 23:01:53:603 2444 b68 COMAPI -- START -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2008-10-13 23:01:53:603 2444 b68 COMAPI ---------
2008-10-13 23:01:53:633 2444 b68 COMAPI <<-- SUBMITTED -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2008-10-13 23:01:53:633 732 5a0 Agent *************
2008-10-13 23:01:53:633 732 5a0 Agent ** START ** Agent: Finding updates
[CallerId = MicrosoftUpdate]
2008-10-13 23:01:53:633 732 5a0 Agent *********
2008-10-13 23:01:53:633 732 5a0 Agent * Online = Yes; Ignore download
priority = No
2008-10-13 23:01:53:653 732 5a0 Agent * Criteria = "IsInstalled=0 and
IsHidden=0"
2008-10-13 23:01:53:653 732 5a0 Agent * ServiceID =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2008-10-13 23:01:53:653 732 5a0 Agent * Search Scope = {Machine}
2008-10-13 23:01:53:693 732 5a0 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab:
2008-10-13 23:01:53:713 732 5a0 Misc Microsoft signed: Yes
2008-10-13 23:01:54:324 732 5a0 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab:
2008-10-13 23:01:54:374 732 5a0 Misc Microsoft signed: Yes
2008-10-13 23:01:54:504 732 5a0 Agent Checking for updated auth cab for
service 7971f918-a847-4430-9279-4a52d1efe18d at
http://update.microsoft.com/v8/micro...dir/MUAuth.cab
2008-10-13 23:01:54:514 732 5a0 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\AuthCabs\authcab.c ab:
2008-10-13 23:01:54:574 732 5a0 Misc Microsoft signed: Yes
2008-10-13 23:01:55:255 732 5a0 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\AuthCabs\authcab.c ab:
2008-10-13 23:01:55:275 732 5a0 Misc Microsoft signed: Yes
2008-10-13 23:02:04:469 732 5a0 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muv3muredir.cab:
2008-10-13 23:02:04:489 732 5a0 Misc Microsoft signed: Yes
2008-10-13 23:02:04:759 732 5a0 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muv3muredir.cab:
2008-10-13 23:02:04:829 732 5a0 Misc Microsoft signed: Yes
2008-10-13 23:02:04:859 732 5a0 PT +++++++++++ PT: Synchronizing server
updates +++++++++++
2008-10-13 23:02:04:859 732 5a0 PT + ServiceId =
{7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL =
https://update.microsoft.com/v6/Clie...ce/client.asmx
2008-10-13 23:02:57:164 732 5a0 Agent * Added update
{21BCAD0E-37DF-4D5F-B806-48841D2D149A}.100 to search result
2008-10-13 23:02:57:164 732 5a0 Agent * Found 1 updates and 43 categories
in search; evaluated appl. rules of 711 out of 1170 deployed entities
2008-10-13 23:02:57:184 732 5a0 Agent *********
2008-10-13 23:02:57:184 732 5a0 Agent ** END ** Agent: Finding updates
[CallerId = MicrosoftUpdate]
2008-10-13 23:02:57:194 732 5a0 Agent *************
2008-10-13 23:02:57:325 2444 9a8 COMAPI >>-- RESUMED -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2008-10-13 23:02:57:355 2444 9a8 COMAPI - Updates found = 1
2008-10-13 23:02:57:355 2444 9a8 COMAPI ---------
2008-10-13 23:02:57:355 2444 9a8 COMAPI -- END -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2008-10-13 23:02:57:355 2444 9a8 COMAPI -------------
2008-10-13 23:02:57:425 2444 b68 COMAPI -------------
2008-10-13 23:02:57:425 2444 b68 COMAPI -- START -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2008-10-13 23:02:57:425 2444 b68 COMAPI ---------
2008-10-13 23:02:57:455 732 5a0 Agent *************
2008-10-13 23:02:57:455 732 5a0 Agent ** START ** Agent: Finding updates
[CallerId = MicrosoftUpdate]
2008-10-13 23:02:57:455 732 5a0 Agent *********
2008-10-13 23:02:57:455 732 5a0 Agent * Online = No; Ignore download
priority = No
2008-10-13 23:02:57:455 732 5a0 Agent * Criteria = "IsInstalled = 0 and
IsHidden = 1"
2008-10-13 23:02:57:455 732 5a0 Agent * ServiceID =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2008-10-13 23:02:57:455 732 5a0 Agent * Search Scope = {Machine}
2008-10-13 23:02:57:455 2444 b68 COMAPI <<-- SUBMITTED -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2008-10-13 23:03:13:077 732 5a0 Agent Update
{DFED1488-A8DB-44A6-B403-BC92696D9CE6}.102 is pruned out due to potential
supersedence
2008-10-13 23:03:13:077 732 5a0 Agent * Added update
{86257641-3137-4584-A786-873E2EFF9AFB}.100 to search result
2008-10-13 23:03:13:077 732 5a0 Agent * Found 1 updates and 43 categories
in search; evaluated appl. rules of 118 out of 1170 deployed entities
2008-10-13 23:03:13:077 732 5a0 Agent *********
2008-10-13 23:03:13:077 732 5a0 Agent ** END ** Agent: Finding updates
[CallerId = MicrosoftUpdate]
2008-10-13 23:03:13:077 732 5a0 Agent *************
2008-10-13 23:03:13:157 732 5a0 Report REPORT EVENT:
{CD6035F5-019B-4BB6-9E74-C0A1CCF50B7B} 2008-10-13
23:02:57:184-0300 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 MicrosoftUpdate Success Software
Synchronization Windows Update Client successfully detected 1 updates.
2008-10-13 23:03:13:187 2444 9a8 COMAPI >>-- RESUMED -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2008-10-13 23:03:13:237 2444 9a8 COMAPI - Updates found = 1
2008-10-13 23:03:13:237 2444 9a8 COMAPI ---------
2008-10-13 23:03:13:237 2444 9a8 COMAPI -- END -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2008-10-13 23:03:13:247 2444 9a8 COMAPI -------------


"Harry Johnston [MVP]" wrote:

> Adcham wrote:
>
> > Hi Harry, apologies for the delay in responding. I reformatted my hard disk
> > and tried again. Same error.
> >
> > Here is the Windows Update Log.
>
> I need the part where the update actually tries to install.
>
> Did you try the manual update as I suggested?
>
> Harry.
>

alanvoliva2880 wrote:

> Hi "Harry Johnston [MVP]", I have the same problem to install the Microsoft
> Silverlight but, I think I've found that log part about the Windows Update.
> (sorry about my english, I'm from Brasil). I will paste it and hope you can
> help.

The log doesn't tell us much, I'm afraid.

First, check what sort of CPU you have. Silverlight doesn't work on a Pentium
II. If you don't know, go to the System Information tool in All Programs -
Accessories - System Tools and post the line(s) that start with "Processor".

Try downloading the update from the Microsoft Update Catalog:

<http://catalog.update.microsoft.com/v7/site/Search.aspx?q=955305>

http://catalog.update.microsoft.com/....aspx?q=955305

Choose "Update for Microsoft Silverlight" (either one) if you already have
Silverlight installed, or "Microsoft Silverlight" if you don't.

If this doesn't work, there should be a file in c:\windows named KB955305.log.
Post the contents.

Harry.