Microsoft SP2 Installation problem

Hi,

I am getting the following error while installing Microsoft SP on my
Dell m/c. I have Windows XP Pro.

an internal error occurred
service pack 2 did not complete

I'll greatly appreciate your help.

Thanks,
Amit

Amit wrote:
> Hi,
>
> I am getting the following error while installing Microsoft SP on my
> Dell m/c. I have Windows XP Pro.
>
> an internal error occurred
> service pack 2 did not complete
>
> I'll greatly appreciate your help.
>
> Thanks,
> Amit

Where are you trying to install it from, the full file or the Microsoft
site?

If the latter try downloading the full file to your HDD and install
from there.

Windows XP Service Pack 2 - Direct Download
http://www.microsoft.com/downloads/d...displaylang=en
or http://tinyurl.com/5bobl

"GreenieLeBrun" <> wrote in message
news: ups.com...
>
> Amit wrote:
>> Hi,
>>
>> I am getting the following error while installing Microsoft SP on my
>> Dell m/c. I have Windows XP Pro.
>>
>> an internal error occurred
>> service pack 2 did not complete
>>
>> I'll greatly appreciate your help.
>>
>> Thanks,
>> Amit
>
> Where are you trying to install it from, the full file or the Microsoft
> site?
>
> If the latter try downloading the full file to your HDD and install
> from there.
>
> Windows XP Service Pack 2 - Direct Download
> http://www.microsoft.com/downloads/d...displaylang=en
> or http://tinyurl.com/5bobl
>

I would add that it is currently best, after download(to CD/DVD if
preferred) to disconnect from the net - disable AV(in partic Norton) - make
sure your system is 'clean' - scan for everything, then install. Engage AV
etc reboot after install.
Then you will need to get all the other 60 odd security/criticals from WU
Home - it would take a long time but in the current climate of post SP2
install probs, I would be inclined to download, four or five at a time, to
disk or C:\ by the same method - you don't have to do them all at once.
If downloading to save to the HDD, first create a folder in C:\ - call it
SP2 and download to that and install from there - with AV off and
disconnected from the net.
OR get the free disk from MS - it will take a few days to arrive.

http://www.microsoft.com/windowsxp/d...s/default.mspx

You may find some of the below of use.

What to Know Before You Install Windows XP Service Pack 2
http://www.microsoft.com/windowsxp/s...hattoknow.mspx

Service Pack Installation Checklist
http://www3.telus.net/dandemar/spackins.htmWindows

XP Service Pack 2 Problem Solver
http://www.michna.com/kb/WxSP2.htm

AumHa Forums (cleanup after SP2 install)
http://forum.aumha.org/viewtopic.php...=asc&highlight

Good luck
Rgds
Antioch

Thanks GreenieLeBrun and antioch for your replies. I appreciate your
help very much.

As advised, I disabled AV and disconnected from the net before the
installation.

I tried both ways. 1) downloading full file to hard drive and then
install 2) installing from Microsoft website with web interface.

In both cases it failed to install with the same errors. "An internal
error occurred." "Service Pack 2 installation did not complete."

I am pasting part of the log svcpack.log

I will greatly appreciate your help to solve this problem.


124.453: Service Pack 2 Setup encountered an error: The update.ver
file is not correct.
124.578: Service Pack 2 Setup encountered an error: The update.ver
file is not correct.
124.953: Failed to open
c:\windows\$hf_mig$\KB919007\update\updatebr.inf
124.953: Failed to open
c:\windows\$hf_mig$\KB920685\update\updatebr.inf
193.921: AnalyzePhaseTwo used 68953 ticks
193.921: AnalyzePhaseThree used 0 ticks
193.921: AnalyzePhaseTwo used 0 ticks
193.921: AnalyzePhaseThree used 0 ticks
193.921: AnalyzePhaseFive used 0 ticks
195.437: AnalyzePhaseSix used 1516 ticks
196.312: Trying CheckVLKForBlock again
197.562: Error: CheckVLKForBlock failed
197.578: Inventory complete: ReturnStatus=536741199, 178282 ticks
197.578: Num Ticks for invent : 178282
202.812: UnRegisterSpuninstForRecovery, failed to delete
SpRecoverCmdLine value, error 0x2
202.812: DoInstallation: Failed to unregistering spuninst.exe for
recovery.
202.843: An internal error occurred.
212.593: Message displayed to the user: An internal error occurred.
212.593: User Input: OK
212.593: Service Pack 2 installation did not complete.
214.187: Message displayed to the user: Service Pack 2 installation did
not complete.
214.187: User Input: OK
214.187: Update.exe extended error code = 0x1ffe054f



Thanks,
Amit

"Amit" <> wrote in message
news: oups.com...
> Thanks GreenieLeBrun and antioch for your replies. I appreciate your
> help very much.
>
> As advised, I disabled AV and disconnected from the net before the
> installation.
>
> I tried both ways. 1) downloading full file to hard drive and then
> install 2) installing from Microsoft website with web interface.
>
> In both cases it failed to install with the same errors. "An internal
> error occurred." "Service Pack 2 installation did not complete."
>
> I am pasting part of the log svcpack.log
>
> I will greatly appreciate your help to solve this problem.
>
>
> 124.453: Service Pack 2 Setup encountered an error: The update.ver
> file is not correct.
> 124.578: Service Pack 2 Setup encountered an error: The update.ver
> file is not correct.
> 124.953: Failed to open
> c:\windows\$hf_mig$\KB919007\update\updatebr.inf
> 124.953: Failed to open
> c:\windows\$hf_mig$\KB920685\update\updatebr.inf
> 193.921: AnalyzePhaseTwo used 68953 ticks
> 193.921: AnalyzePhaseThree used 0 ticks
> 193.921: AnalyzePhaseTwo used 0 ticks
> 193.921: AnalyzePhaseThree used 0 ticks
> 193.921: AnalyzePhaseFive used 0 ticks
> 195.437: AnalyzePhaseSix used 1516 ticks
> 196.312: Trying CheckVLKForBlock again
> 197.562: Error: CheckVLKForBlock failed
> 197.578: Inventory complete: ReturnStatus=536741199, 178282 ticks
> 197.578: Num Ticks for invent : 178282
> 202.812: UnRegisterSpuninstForRecovery, failed to delete
> SpRecoverCmdLine value, error 0x2
> 202.812: DoInstallation: Failed to unregistering spuninst.exe for
> recovery.
> 202.843: An internal error occurred.
> 212.593: Message displayed to the user: An internal error occurred.
> 212.593: User Input: OK
> 212.593: Service Pack 2 installation did not complete.
> 214.187: Message displayed to the user: Service Pack 2 installation did
> not complete.
> 214.187: User Input: OK
> 214.187: Update.exe extended error code = 0x1ffe054f
>
>
>
> Thanks,
> Amit
>

I am very disappointed to hear your bad news Amit.
And so will Mow - hope he is still following this one.
It does not hold out much hope for the upgrade I hope to be doing on my
neighbours system this weekend.
I did find a 'favourites' last night, that I had put to one side some months
ago -
there could be a solution in there -

http://www.google.co.uk/search?hl=en...e+Search&meta=


Quote:-
"It looks to me that the installation have some problems with obtaining
the ProductID for the computer (if this is fatal or not for the
installation I don't know). "

The log you posted I think is missing the last line - something like this -
don't know if it makes any difference to the info as a whole -

"Update.exe return code was masked to 0x643 for MSI custom action
compliance. "

With any luck Mow or another may be able to read something out of these
various links - it I am afraid it is beyond my knowledge - I am just
collating
all the various ways and means so far employed to get SP2 loaded.
I think that MS provide an initial free troubleshoot by phone for this type
of problem.

http://support.microsoft.com/common/...h=1&gprid=6527

To Mow
If the OP has not got WGA/WGAN downloaded, would that make any
difference???? with reference to the Prod ID issue mentioned above.

In the meantime, I think I will delay my attempt with SP2.
Rgds
Antioch

"Amit" <> wrote in message
news: oups.com...
> Thanks GreenieLeBrun and antioch for your replies. I appreciate your
> help very much.
>
> As advised, I disabled AV and disconnected from the net before the
> installation.
>
> I tried both ways. 1) downloading full file to hard drive and then
> install 2) installing from Microsoft website with web interface.
>
> In both cases it failed to install with the same errors. "An internal
> error occurred." "Service Pack 2 installation did not complete."
>
> I am pasting part of the log svcpack.log


Seems to be a problem with files but as usual there's not enough info
with the messages in the log. You could try activating the SP2 verbose
logging to supplement it or use FileMon instead. E.g. FileMon filtering
on just the package name would show you all the file accesses it would
be trying, including the writes to its log. Hence you would have an interleaved
record of file accesses associated with each log message. Presumably
FileMon + verbose logging would provide that much greater level of
interleaving.


>
> I will greatly appreciate your help to solve this problem.


Good luck

Robert Aldwinckle
---


>
>
> 124.453: Service Pack 2 Setup encountered an error: The update.ver
> file is not correct.
> 124.578: Service Pack 2 Setup encountered an error: The update.ver
> file is not correct.
> 124.953: Failed to open
> c:\windows\$hf_mig$\KB919007\update\updatebr.inf
> 124.953: Failed to open
> c:\windows\$hf_mig$\KB920685\update\updatebr.inf
> 193.921: AnalyzePhaseTwo used 68953 ticks
> 193.921: AnalyzePhaseThree used 0 ticks
> 193.921: AnalyzePhaseTwo used 0 ticks
> 193.921: AnalyzePhaseThree used 0 ticks
> 193.921: AnalyzePhaseFive used 0 ticks
> 195.437: AnalyzePhaseSix used 1516 ticks
> 196.312: Trying CheckVLKForBlock again
> 197.562: Error: CheckVLKForBlock failed
> 197.578: Inventory complete: ReturnStatus=536741199, 178282 ticks
> 197.578: Num Ticks for invent : 178282
> 202.812: UnRegisterSpuninstForRecovery, failed to delete
> SpRecoverCmdLine value, error 0x2
> 202.812: DoInstallation: Failed to unregistering spuninst.exe for
> recovery.
> 202.843: An internal error occurred.
> 212.593: Message displayed to the user: An internal error occurred.
> 212.593: User Input: OK
> 212.593: Service Pack 2 installation did not complete.
> 214.187: Message displayed to the user: Service Pack 2 installation did
> not complete.
> 214.187: User Input: OK
> 214.187: Update.exe extended error code = 0x1ffe054f
>
>
>
> Thanks,
> Amit
>

Thank you Robert, GreenieLeBrun and antioch for your suggestions and
help.

I found the solution here.
http://forums.wugnet.com/windows/XP-...ict401341.html

I had to re-register licdll.dll, and re-registering it allowed me to
complete the Service Pack 2 installation.

"Click Start, Run, type in the following:
regsvr32 licdll.dll
Click OK, then OK again when the confirmation window pops up.
Reboot and retry the service pack install.re-register lic.dll. On
Windows XP this same file is named licdll.dll, and re-registering it
allowed me to complete the Service Pack 2 installation. "

Also I noticed that after shutting down Symentec AV, SavRoam.exe was
running in task manger processes. I had to end this process.

Hope this info helps someone here.

Thanks guys again. This is a great group.

Thanks,
Amit

Most pleased to hear that - it has also been a solution for some
Antioch

"Amit" <> wrote in message
news: oups.com...
> Thank you Robert, GreenieLeBrun and antioch for your suggestions and
> help.
>
> I found the solution here.
> http://forums.wugnet.com/windows/XP-...ict401341.html
>
> I had to re-register licdll.dll, and re-registering it allowed me to
> complete the Service Pack 2 installation.
>
> "Click Start, Run, type in the following:
> regsvr32 licdll.dll
> Click OK, then OK again when the confirmation window pops up.
> Reboot and retry the service pack install.re-register lic.dll. On
> Windows XP this same file is named licdll.dll, and re-registering it
> allowed me to complete the Service Pack 2 installation. "
>
> Also I noticed that after shutting down Symentec AV, SavRoam.exe was
> running in task manger processes. I had to end this process.
>
> Hope this info helps someone here.
>
> Thanks guys again. This is a great group.
>
> Thanks,
> Amit
>