Microsoft Support for Incident Request

I'm wondering if anyone has a method of getting a more TIMELY response
from Microsoft Support. I submitted a request to
https://support.microsoft.com/oas/de...spx?gprid=6527 and within 6
hours got a boilerplate response to try 3 procedures and email 3 files
of captured data to them if the 3 procedures failed. I accomplished
all that within 16 hours but I have heard no more from Microsoft
Support in over 2 1/2 days from the time of my last email. In the
meantime, I'm growing ever more concerned as I'm using my PC without
the May security update.

Does anyone have any suggestions?

Thank you.

Trish

How to ask a question in the Windows Update newsgroup:
http://support.microsoft.com/kb/555375/en-us

--
Carey Frisch
Microsoft MVP
Windows Desktop Experience -
Windows Vista Enthusiast

---------------------------------------------------------------

"Trish" <> wrote in message news:ada0ef84-24d7-4cbb-951a-...
I'm wondering if anyone has a method of getting a more TIMELY response
from Microsoft Support. I submitted a request to
https://support.microsoft.com/oas/de...spx?gprid=6527 and within 6
hours got a boilerplate response to try 3 procedures and email 3 files
of captured data to them if the 3 procedures failed. I accomplished
all that within 16 hours but I have heard no more from Microsoft
Support in over 2 1/2 days from the time of my last email. In the
meantime, I'm growing ever more concerned as I'm using my PC without
the May security update.

Does anyone have any suggestions?

Thank you.

Trish

Trish, send another email to support with your Incident number and chase it up.
K
--

--------------------------------
TaurArian [MVP] 2005-2008
Update Services
http://taurarian.mvps.org


"Trish" wrote:

> I'm wondering if anyone has a method of getting a more TIMELY response
> from Microsoft Support. I submitted a request to
> https://support.microsoft.com/oas/de...spx?gprid=6527 and within 6
> hours got a boilerplate response to try 3 procedures and email 3 files
> of captured data to them if the 3 procedures failed. I accomplished
> all that within 16 hours but I have heard no more from Microsoft
> Support in over 2 1/2 days from the time of my last email. In the
> meantime, I'm growing ever more concerned as I'm using my PC without
> the May security update.
>
> Does anyone have any suggestions?
>
> Thank you.
>
> Trish
>

What was wrong with the way Trish framed her question?

Taurarian managed to come up with a helpful suggestion.

Alan

"Carey Frisch [MVP]" <> wrote in message
news:...
> How to ask a question in the Windows Update newsgroup:
> http://support.microsoft.com/kb/555375/en-us
>
> --
> Carey Frisch
> Microsoft MVP
> Windows Desktop Experience -
> Windows Vista Enthusiast
>
> ---------------------------------------------------------------
>
> "Trish" <> wrote in message
> news:ada0ef84-24d7-4cbb-951a-...
> I'm wondering if anyone has a method of getting a more TIMELY response
> from Microsoft Support. I submitted a request to
> https://support.microsoft.com/oas/de...spx?gprid=6527 and within 6
> hours got a boilerplate response to try 3 procedures and email 3 files
> of captured data to them if the 3 procedures failed. I accomplished
> all that within 16 hours but I have heard no more from Microsoft
> Support in over 2 1/2 days from the time of my last email. In the
> meantime, I'm growing ever more concerned as I'm using my PC without
> the May security update.
>
> Does anyone have any suggestions?
>
> Thank you.
>
> Trish

On May 21, 5:04 pm, TaurArian <taurarianREMOVEC...@gmail.com> wrote:
> Trish, send another email to support with your Incident number and chase it up.
> K
> --
>
> --------------------------------
> TaurArian [MVP] 2005-2008
> Update Serviceshttp://taurarian.mvps.org
>
> "Trish" wrote:
> > I'm wondering if anyone has a method of getting a more TIMELY response
> > from Microsoft Support. I submitted a request to
> >https://support.microsoft.com/oas/de...?gprid=6527and within 6
> > hours got a boilerplate response to try 3 procedures and email 3 files
> > of captured data to them if the 3 procedures failed. I accomplished
> > all that within 16 hours but I have heard no more from Microsoft
> > Support in over 2 1/2 days from the time of my last email. In the
> > meantime, I'm growing ever more concerned as I'm using my PC without
> > the May security update.
>
> > Does anyone have any suggestions?
>
> > Thank you.
>
> > Trish

Thank you, TaurArian. I had done that, first as an inquiry to the
person assigned to my incident and then, getting no response, to both
him and his supervisor. Since his first email to me had invited me to
provide feedback on their service to both of them - I did.

Finally I got a response at 8 pm this evening which doesn't even
acknowledge his prior email to me which conveyed the same info (plus
such gems as 1) try at another time or try restarting my PC and
reattempting the update; and 2) debugging info for a LAN connect -
when the SysInfo provided per his requestr indicated I use dial-up).
Nor did he acknowledge the fact that I'd already supplied the data
that he was again requesting of me.

Nor does he address the question I posed which, I think, by itself
would eliminate a lot of his suggestions as viable candidates: I have
NO trouble updating Office 2000. How can than be?

I'm NOT a happy camper. Thanks for letting me vent.

Trish

On May 21, 3:24 pm, "Carey Frisch [MVP]" <cnfri...@nospamgamil.com>
wrote:
> How to ask a question in the Windows Update newsgroup:http://support.microsoft.com/kb/555375/en-us
>
> --
> Carey Frisch
> Microsoft MVP
> Windows Desktop Experience -
> Windows Vista Enthusiast
>
> ---------------------------------------------------------------
>
> "Trish" <trish.con...@gmail.com> wrote in messagenews:ada0ef84-24d7-4cbb-951a-...
>
> I'm wondering if anyone has a method of getting a more TIMELY response
> from Microsoft Support. I submitted a request tohttps://support.microsoft.com/oas/default.aspx?gprid=6527and within 6
> hours got a boilerplate response to try 3 procedures and email 3 files
> of captured data to them if the 3 procedures failed. I accomplished
> all that within 16 hours but I have heard no more from Microsoft
> Support in over 2 1/2 days from the time of my last email. In the
> meantime, I'm growing ever more concerned as I'm using my PC without
> the May security update.
>
> Does anyone have any suggestions?
>
> Thank you.
>
> Trish

Carey,

I'm not sure if your complaint is that I didn't provide technical
details. If so, it was deliberate on my part. I felt I had exhausted
the ideas of those who were interested in helping me with my technical
problem (please refer to http://tinyurl.com/5xc7ez ) and I wanted to
appeal to a larger group of people for helping insolving my procedural
problem. I hope that makes sense.

Trish

Hi Trish, I understand your frustration but as your problem is not being able
to connect with the WU server and not an actual update, you are being shoved
aside by MS unfortunately.

We've tried everything known so far, now lets try:-

Clear out all your temporary internet files and cookies.

Reboot and try WU again. I'm hoping that there is corruption in the TIF area.

If that hasn't helped, please post the last 50 or so lines from the latest
attempt to update.

Also continue with your incident reports.

K




--

--------------------------------
TaurArian [MVP] 2005-2008
Update Services
http://taurarian.mvps.org


"Trish" wrote:

> On May 21, 5:04 pm, TaurArian <taurarianREMOVEC...@gmail.com> wrote:
> > Trish, send another email to support with your Incident number and chase it up.
> > K
> > --
> >
> > --------------------------------
> > TaurArian [MVP] 2005-2008
> > Update Serviceshttp://taurarian.mvps.org
> >
> > "Trish" wrote:
> > > I'm wondering if anyone has a method of getting a more TIMELY response
> > > from Microsoft Support. I submitted a request to
> > >https://support.microsoft.com/oas/de...?gprid=6527and within 6
> > > hours got a boilerplate response to try 3 procedures and email 3 files
> > > of captured data to them if the 3 procedures failed. I accomplished
> > > all that within 16 hours but I have heard no more from Microsoft
> > > Support in over 2 1/2 days from the time of my last email. In the
> > > meantime, I'm growing ever more concerned as I'm using my PC without
> > > the May security update.
> >
> > > Does anyone have any suggestions?
> >
> > > Thank you.
> >
> > > Trish
>
> Thank you, TaurArian. I had done that, first as an inquiry to the
> person assigned to my incident and then, getting no response, to both
> him and his supervisor. Since his first email to me had invited me to
> provide feedback on their service to both of them - I did.
>
> Finally I got a response at 8 pm this evening which doesn't even
> acknowledge his prior email to me which conveyed the same info (plus
> such gems as 1) try at another time or try restarting my PC and
> reattempting the update; and 2) debugging info for a LAN connect -
> when the SysInfo provided per his requestr indicated I use dial-up).
> Nor did he acknowledge the fact that I'd already supplied the data
> that he was again requesting of me.
>
> Nor does he address the question I posed which, I think, by itself
> would eliminate a lot of his suggestions as viable candidates: I have
> NO trouble updating Office 2000. How can than be?
>
> I'm NOT a happy camper. Thanks for letting me vent.
>
> Trish
>

Thanks so much, TaurArian. I got the same results, but you offer
another glimmer of hope!

My log is below.

Trish


2008-05-22 00:15:14:020 3432 d84 COMAPI - ServiceId = {7971f918-
a847-4430-9279-4a52d1efe18d}
2008-05-22 00:15:14:100 3432 d84 Misc =========== Logging initialized
(build: 7.0.6000.381, tz: -0700) ===========
2008-05-22 00:15:14:100 3432 d84 Misc = Process: G:\Program Files
\Internet Explorer\IEXPLORE.EXE
2008-05-22 00:15:14:100 3432 d84 Misc = Module: G:\WINDOWS
\system32\muweb.dll
2008-05-22 00:15:14:100 3432 d84 Misc Validating signature for G:
\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-
B170-9A65BC822C77\wuredir.cab:
2008-05-22 00:15:14:160 3432 d84 Misc Microsoft signed: Yes
2008-05-22 00:15:17:465 3432 d84 Misc Validating signature for G:
\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-
B170-9A65BC822C77\wuredir.cab:
2008-05-22 00:15:17:475 3432 d84 Misc Microsoft signed: Yes
2008-05-22 00:15:17:495 3432 d84 Misc Validating signature for G:
\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab :
2008-05-22 00:15:17:515 3432 d84 Misc Microsoft signed: Yes
2008-05-22 00:15:17:775 3432 d84 Misc Validating signature for G:
\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab :
2008-05-22 00:15:17:785 3432 d84 Misc Microsoft signed: Yes
2008-05-22 00:15:23:514 3432 d84 Misc Validating signature for G:
\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup. cab:
2008-05-22 00:15:23:524 3432 d84 Misc Microsoft signed: Yes
2008-05-22 00:15:23:534 3432 d84 Setup *********** Setup: Checking
whether self-update is required ***********
2008-05-22 00:15:23:534 3432 d84 Setup * Inf file: G:\WINDOWS
\SoftwareDistribution\WebSetup\wsus3setup.inf
2008-05-22 00:15:23:544 3432 d84 Setup Update NOT required for G:
\WINDOWS\system32\wuweb.dll: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-05-22 00:15:23:544 3432 d84 Setup * IsUpdateRequired = No
2008-05-22 00:15:23:554 3432 d84 Misc =========== Logging initialized
(build: 7.0.6000.381, tz: -0700) ===========
2008-05-22 00:15:23:554 3432 d84 Misc = Process: G:\Program Files
\Internet Explorer\IEXPLORE.EXE
2008-05-22 00:15:23:554 3432 d84 Misc = Module: G:\WINDOWS
\system32\WUWEB.DLL
2008-05-22 00:15:23:554 3432 d84 Misc Validating signature for G:
\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-
B170-9A65BC822C77\wuredir.cab:
2008-05-22 00:15:23:564 3432 d84 Misc Microsoft signed: Yes
2008-05-22 00:15:23:884 3432 d84 Misc Validating signature for G:
\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-
B170-9A65BC822C77\wuredir.cab:
2008-05-22 00:15:23:894 3432 d84 Misc Microsoft signed: Yes
2008-05-22 00:15:23:914 3432 d84 Misc Validating signature for G:
\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab :
2008-05-22 00:15:23:924 3432 d84 Misc Microsoft signed: Yes
2008-05-22 00:15:24:195 3432 d84 Misc Validating signature for G:
\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab :
2008-05-22 00:15:24:205 3432 d84 Misc Microsoft signed: Yes
2008-05-22 00:15:24:205 3432 d84 Misc Validating signature for G:
\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup. cab:
2008-05-22 00:15:24:215 3432 d84 Misc Microsoft signed: Yes
2008-05-22 00:15:24:555 3432 d84 Misc Validating signature for G:
\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup. cab:
2008-05-22 00:15:24:565 3432 d84 Misc Microsoft signed: Yes
2008-05-22 00:15:24:575 3432 d84 Setup *********** Setup: Checking
whether self-update is required ***********
2008-05-22 00:15:24:575 3432 d84 Setup * Inf file: G:\WINDOWS
\SoftwareDistribution\WebSetup\wsus3setup.inf
2008-05-22 00:15:24:575 3432 d84 Setup Update NOT required for G:
\WINDOWS\system32\cdm.dll: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-05-22 00:15:24:575 3432 d84 Setup Update NOT required for G:
\WINDOWS\system32\wuapi.dll: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-05-22 00:15:24:575 3432 d84 Setup Update NOT required for G:
\WINDOWS\system32\wuapi.dll.mui: target version = 7.0.6000.381,
required version = 7.0.6000.381
2008-05-22 00:15:24:585 3432 d84 Setup Update NOT required for G:
\WINDOWS\system32\wuauclt.exe: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-05-22 00:15:24:585 3432 d84 Setup Update NOT required for G:
\WINDOWS\system32\wuaucpl.cpl: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-05-22 00:15:24:585 3432 d84 Setup Update NOT required for G:
\WINDOWS\system32\wuaucpl.cpl.mui: target version = 7.0.6000.381,
required version = 7.0.6000.381
2008-05-22 00:15:24:585 3432 d84 Setup Update NOT required for G:
\WINDOWS\system32\wuaueng.dll: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-05-22 00:15:24:585 3432 d84 Setup Update NOT required for G:
\WINDOWS\system32\wuaueng.dll.mui: target version = 7.0.6000.381,
required version = 7.0.6000.381
2008-05-22 00:15:24:585 3432 d84 Setup Update NOT required for G:
\WINDOWS\system32\wucltui.dll: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-05-22 00:15:24:585 3432 d84 Setup Update NOT required for G:
\WINDOWS\system32\wucltui.dll.mui: target version = 7.0.6000.381,
required version = 7.0.6000.381
2008-05-22 00:15:24:585 3432 d84 Setup Update NOT required for G:
\WINDOWS\system32\wups.dll: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-05-22 00:15:24:585 3432 d84 Setup Update NOT required for G:
\WINDOWS\system32\wups2.dll: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-05-22 00:15:24:585 3432 d84 Setup * IsUpdateRequired = No
2008-05-22 00:15:31:155 3432 d84 COMAPI -------------
2008-05-22 00:15:31:155 3432 d84 COMAPI -- START -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2008-05-22 00:15:31:155 3432 d84 COMAPI ---------
2008-05-22 00:15:31:165 3432 d84 COMAPI <<-- SUBMITTED -- COMAPI:
Search [ClientId = MicrosoftUpdate]
2008-05-22 00:15:31:175 816 a7c Agent *************
2008-05-22 00:15:31:175 816 a7c Agent ** START ** Agent: Finding
updates [CallerId = MicrosoftUpdate]
2008-05-22 00:15:31:175 816 a7c Agent *********
2008-05-22 00:15:31:175 816 a7c Agent * Online = Yes; Ignore
download priority = No
2008-05-22 00:15:31:175 816 a7c Agent * Criteria = "IsInstalled=0
and IsHidden=1"
2008-05-22 00:15:31:175 816 a7c Agent * ServiceID = {7971F918-
A847-4430-9279-4A52D1EFE18D}
2008-05-22 00:15:31:195 816 a7c Misc Validating signature for G:
\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-
B170-9A65BC822C77\wuredir.cab:
2008-05-22 00:15:31:205 816 a7c Misc Microsoft signed: Yes
2008-05-22 00:15:33:448 816 a7c Misc Validating signature for G:
\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-
B170-9A65BC822C77\wuredir.cab:
2008-05-22 00:15:33:458 816 a7c Misc Microsoft signed: Yes
2008-05-22 00:15:33:508 816 a7c Agent Checking for updated auth cab
for service 7971f918-a847-4430-9279-4a52d1efe18d at
http://www.update.microsoft.com/v7/m...dir/muauth.cab
2008-05-22 00:15:33:508 816 a7c Misc Validating signature for G:
\WINDOWS\SoftwareDistribution\AuthCabs\authcab.cab :
2008-05-22 00:15:33:518 816 a7c Misc Microsoft signed: Yes
2008-05-22 00:15:37:564 816 a7c Misc Validating signature for G:
\WINDOWS\SoftwareDistribution\AuthCabs\authcab.cab :
2008-05-22 00:15:37:584 816 a7c Misc Microsoft signed: Yes
2008-05-22 00:15:37:584 816 a7c Misc Validating signature for G:
\WINDOWS\SoftwareDistribution\AuthCabs\authcab.cab :
2008-05-22 00:15:37:594 816 a7c Misc Microsoft signed: Yes
2008-05-22 00:15:37:604 2588 a20 DtaStor Update service properties:
service registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
2008-05-22 00:15:38:265 816 a7c Misc Validating signature for G:
\WINDOWS\SoftwareDistribution\WuRedir\7971F918-
A847-4430-9279-4A52D1EFE18D\muredir.cab:
2008-05-22 00:15:38:285 816 a7c Misc Microsoft signed: Yes
2008-05-22 00:15:38:936 816 a7c Misc Validating signature for G:
\WINDOWS\SoftwareDistribution\WuRedir\7971F918-
A847-4430-9279-4A52D1EFE18D\muredir.cab:
2008-05-22 00:15:38:946 816 a7c Misc Microsoft signed: Yes
2008-05-22 00:15:38:966 816 a7c PT +++++++++++ PT: Synchronizing
server updates +++++++++++
2008-05-22 00:15:38:966 816 a7c PT + ServiceId = {7971F918-
A847-4430-9279-4A52D1EFE18D}, Server URL =
https://www.update.microsoft.com/v6/...ce/client.asmx
2008-05-22 00:16:44:921 816 a7c Misc WARNING: Send failed with hr =
80072ee2.
2008-05-22 00:16:44:921 816 a7c Misc WARNING: SendRequest failed with
hr = 80072ee2. Proxy List used: <(null)> Bypass List used : <(null)>
Auth Schemes used : <>
2008-05-22 00:16:44:921 816 a7c PT + Last proxy send request failed
with hr = 0x80072EE2, HTTP status code = 0
2008-05-22 00:16:44:921 816 a7c PT + Caller provided credentials =
No
2008-05-22 00:16:44:921 816 a7c PT + Impersonate flags = 0
2008-05-22 00:16:44:921 816 a7c PT + Possible authorization schemes
used =
2008-05-22 00:16:44:921 816 a7c PT WARNING: SyncUpdates failure,
error = 0x80072EE2, soap client error = 5, soap error code = 0, HTTP
status code = 200
2008-05-22 00:16:44:921 816 a7c PT WARNING: PTError: 0x80072ee2
2008-05-22 00:16:44:921 816 a7c PT WARNING: SyncUpdates_WithRecovery
failed.: 0x80072ee2
2008-05-22 00:16:44:921 816 a7c PT WARNING: Sync of Updates:
0x80072ee2
2008-05-22 00:16:44:921 816 a7c PT WARNING: SyncServerUpdatesInternal
failed: 0x80072ee2
2008-05-22 00:16:44:921 816 a7c Agent * WARNING: Failed to
synchronize, error = 0x80072EE2
2008-05-22 00:16:44:921 816 a7c Agent * WARNING: Exit code =
0x80072EE2
2008-05-22 00:16:44:921 816 a7c Agent *********
2008-05-22 00:16:44:921 816 a7c Agent ** END ** Agent: Finding
updates [CallerId = MicrosoftUpdate]
2008-05-22 00:16:44:921 816 a7c Agent *************
2008-05-22 00:16:44:921 816 a7c Agent WARNING: WU client failed
Searching for update with error 0x80072ee2
2008-05-22 00:16:44:931 3432 e34 COMAPI >>-- RESUMED -- COMAPI:
Search [ClientId = MicrosoftUpdate]
2008-05-22 00:16:44:931 3432 e34 COMAPI - Updates found = 0
2008-05-22 00:16:44:931 3432 e34 COMAPI - WARNING: Exit code =
0x00000000, Result code = 0x80072EE2
2008-05-22 00:16:44:931 3432 e34 COMAPI ---------
2008-05-22 00:16:44:931 3432 e34 COMAPI -- END -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2008-05-22 00:16:44:931 3432 e34 COMAPI -------------
2008-05-22 00:16:44:931 3432 d84 COMAPI WARNING: Operation failed due
to earlier error, hr=80072EE2
2008-05-22 00:16:44:931 3432 d84 COMAPI FATAL: Unable to complete
asynchronous search. (hr=80072EE2)
2008-05-22 00:16:49:928 816 a7c Report REPORT EVENT: {7BB8F546-
A640-46FA-B0A9-BF138FA27B0C} 2008-05-22 00:16:44:921-0700 1 148 101
{00000000-0000-0000-0000-000000000000} 0 80072ee2 MicrosoftUpdate
Failure Software Synchronization Windows Update Client failed to
detect with error 0x80072ee2.
================================================== ================================================== =
On May 21, 10:56 pm, TaurArian <taurarianREMOVEC...@gmail.com> wrote:
> Hi Trish, I understand your frustration but as your problem is not being able
> to connect with the WU server and not an actual update, you are being shoved
> aside by MS unfortunately.
>
> We've tried everything known so far, now lets try:-
>
> Clear out all your temporary internet files and cookies.
>
> Reboot and try WU again. I'm hoping that there is corruption in the TIF area.
>
> If that hasn't helped, please post the last 50 or so lines from the latest
> attempt to update.
>
> Also continue with your incident reports.
>
> K
>
> --
>
> --------------------------------
> TaurArian [MVP] 2005-2008
> Update Serviceshttp://taurarian.mvps.org
>
> "Trish" wrote:
> > On May 21, 5:04 pm, TaurArian <taurarianREMOVEC...@gmail.com> wrote:
> > > Trish, send another email to support with your Incident number and chase it up.
> > > K
> > > --
>
> > > --------------------------------
> > > TaurArian [MVP] 2005-2008
> > > Update Serviceshttp://taurarian.mvps.org
>
> > > "Trish" wrote:
> > > > I'm wondering if anyone has a method of getting a more TIMELY response
> > > > from Microsoft Support. I submitted a request to
> > > >https://support.microsoft.com/oas/de...=6527andwithin 6
> > > > hours got a boilerplate response to try 3 procedures and email 3 files
> > > > of captured data to them if the 3 procedures failed. I accomplished
> > > > all that within 16 hours but I have heard no more from Microsoft
> > > > Support in over 2 1/2 days from the time of my last email. In the
> > > > meantime, I'm growing ever more concerned as I'm using my PC without
> > > > the May security update.
>
> > > > Does anyone have any suggestions?
>
> > > > Thank you.
>
> > > > Trish
>
> > Thank you, TaurArian. I had done that, first as an inquiry to the
> > person assigned to my incident and then, getting no response, to both
> > him and his supervisor. Since his first email to me had invited me to
> > provide feedback on their service to both of them - I did.
>
> > Finally I got a response at 8 pm this evening which doesn't even
> > acknowledge his prior email to me which conveyed the same info (plus
> > such gems as 1) try at another time or try restarting my PC and
> > reattempting the update; and 2) debugging info for a LAN connect -
> > when the SysInfo provided per his requestr indicated I use dial-up).
> > Nor did he acknowledge the fact that I'd already supplied the data
> > that he was again requesting of me.
>
> > Nor does he address the question I posed which, I think, by itself
> > would eliminate a lot of his suggestions as viable candidates: I have
> > NO trouble updating Office 2000. How can than be?
>
> > I'm NOT a happy camper. Thanks for letting me vent.
>
> > Trish

Okay, so you've flushed the proxy, added the sites to your trusted area, disabled anything
that could interfere and checked the firewall.

Clear your local proxy cache again .
1. Click on Start, and then click Run.

2. Type cmd in the Open box to get a DOS prompt.

3. Type proxycfg -d at the command prompt, and press Enter.

4. Type proxycfg -u at the command prompt, and press Enter.


Try again, if not then move on -

Now the next bit is grasping at straws but a poster said this worked for them when nothing
else did (no guarantees it will work for you) -

Re-register the WU components:

net stop wuauserv

regsvr32 wuapi.dll
regsvr32 wups.dll
regsvr32 wuaueng.dll
regsvr32 wuaueng1.dll
regsvr32 wucltui.dll
regsvr32 wuweb.dll
regsvr32 MSXML3.dll
regsvr32 qmgr.dll
regsvr32 qmgrprxy.dll
regsvr32 jscript.dll

net start wuauserv

If you error out on jscript.dll don't worry about it.

Try again, if no joy -

Finally please rename the softwaredistribution folder

Renaming the SoftwareDistribution folder

Click Start, Choose Run.
In the Run box, type services.msc.
Click OK.
Right-click the Automatic Updates service.
Click Stop.
Stopping the service will take a moment.

Rename the "SoftwareDistribution" folder:
a. Click Start, click Run, type %systemroot%, and then click OK.
b. Right-click the SoftwareDistribution folder, and then click Rename.
c. Type SoftwareDistribution.old, and then press ENTER to rename this folder.

Click Start. Choose Run.
In the Run box, type services.msc.
Click OK.
Right-click the Automatic Updates service.
Click Start.
Starting the service will take a moment.



You'll lose your history but not important, if it don't work you can reverse the
procedure.

Reboot ..........

Try Again.

K



--

TaurArian [MVP] 2005-2008 - Update Services
http://taurarian.mvps.org
======================================
How to ask a question: http://support.microsoft.com/kb/555375
Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco


"Trish" <> wrote in message
news:73b80c8e-8b49-4a0e-a9e9-...
| Thanks so much, TaurArian. I got the same results, but you offer
| another glimmer of hope!
|
| My log is below.
|
| Trish
|
|
| 2008-05-22 00:15:14:020 3432 d84 COMAPI - ServiceId = {7971f918-
| a847-4430-9279-4a52d1efe18d}
| 2008-05-22 00:15:14:100 3432 d84 Misc =========== Logging initialized
| (build: 7.0.6000.381, tz: -0700) ===========
| 2008-05-22 00:15:14:100 3432 d84 Misc = Process: G:\Program Files
| \Internet Explorer\IEXPLORE.EXE
| 2008-05-22 00:15:14:100 3432 d84 Misc = Module: G:\WINDOWS
| \system32\muweb.dll
| 2008-05-22 00:15:14:100 3432 d84 Misc Validating signature for G:
| \WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-
| B170-9A65BC822C77\wuredir.cab:
| 2008-05-22 00:15:14:160 3432 d84 Misc Microsoft signed: Yes
| 2008-05-22 00:15:17:465 3432 d84 Misc Validating signature for G:
| \WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-
| B170-9A65BC822C77\wuredir.cab:
| 2008-05-22 00:15:17:475 3432 d84 Misc Microsoft signed: Yes
| 2008-05-22 00:15:17:495 3432 d84 Misc Validating signature for G:
| \WINDOWS\SoftwareDistribution\WebSetup\wuident.cab :
| 2008-05-22 00:15:17:515 3432 d84 Misc Microsoft signed: Yes
| 2008-05-22 00:15:17:775 3432 d84 Misc Validating signature for G:
| \WINDOWS\SoftwareDistribution\WebSetup\wuident.cab :
| 2008-05-22 00:15:17:785 3432 d84 Misc Microsoft signed: Yes
| 2008-05-22 00:15:23:514 3432 d84 Misc Validating signature for G:
| \WINDOWS\SoftwareDistribution\WebSetup\wsus3setup. cab:
| 2008-05-22 00:15:23:524 3432 d84 Misc Microsoft signed: Yes
| 2008-05-22 00:15:23:534 3432 d84 Setup *********** Setup: Checking
| whether self-update is required ***********
| 2008-05-22 00:15:23:534 3432 d84 Setup * Inf file: G:\WINDOWS
| \SoftwareDistribution\WebSetup\wsus3setup.inf
| 2008-05-22 00:15:23:544 3432 d84 Setup Update NOT required for G:
| \WINDOWS\system32\wuweb.dll: target version = 7.0.6000.381, required
| version = 7.0.6000.381
| 2008-05-22 00:15:23:544 3432 d84 Setup * IsUpdateRequired = No
| 2008-05-22 00:15:23:554 3432 d84 Misc =========== Logging initialized
| (build: 7.0.6000.381, tz: -0700) ===========
| 2008-05-22 00:15:23:554 3432 d84 Misc = Process: G:\Program Files
| \Internet Explorer\IEXPLORE.EXE
| 2008-05-22 00:15:23:554 3432 d84 Misc = Module: G:\WINDOWS
| \system32\WUWEB.DLL
| 2008-05-22 00:15:23:554 3432 d84 Misc Validating signature for G:
| \WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-
| B170-9A65BC822C77\wuredir.cab:
| 2008-05-22 00:15:23:564 3432 d84 Misc Microsoft signed: Yes
| 2008-05-22 00:15:23:884 3432 d84 Misc Validating signature for G:
| \WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-
| B170-9A65BC822C77\wuredir.cab:
| 2008-05-22 00:15:23:894 3432 d84 Misc Microsoft signed: Yes
| 2008-05-22 00:15:23:914 3432 d84 Misc Validating signature for G:
| \WINDOWS\SoftwareDistribution\WebSetup\wuident.cab :
| 2008-05-22 00:15:23:924 3432 d84 Misc Microsoft signed: Yes
| 2008-05-22 00:15:24:195 3432 d84 Misc Validating signature for G:
| \WINDOWS\SoftwareDistribution\WebSetup\wuident.cab :
| 2008-05-22 00:15:24:205 3432 d84 Misc Microsoft signed: Yes
| 2008-05-22 00:15:24:205 3432 d84 Misc Validating signature for G:
| \WINDOWS\SoftwareDistribution\WebSetup\wsus3setup. cab:
| 2008-05-22 00:15:24:215 3432 d84 Misc Microsoft signed: Yes
| 2008-05-22 00:15:24:555 3432 d84 Misc Validating signature for G:
| \WINDOWS\SoftwareDistribution\WebSetup\wsus3setup. cab:
| 2008-05-22 00:15:24:565 3432 d84 Misc Microsoft signed: Yes
| 2008-05-22 00:15:24:575 3432 d84 Setup *********** Setup: Checking
| whether self-update is required ***********
| 2008-05-22 00:15:24:575 3432 d84 Setup * Inf file: G:\WINDOWS
| \SoftwareDistribution\WebSetup\wsus3setup.inf
| 2008-05-22 00:15:24:575 3432 d84 Setup Update NOT required for G:
| \WINDOWS\system32\cdm.dll: target version = 7.0.6000.381, required
| version = 7.0.6000.381
| 2008-05-22 00:15:24:575 3432 d84 Setup Update NOT required for G:
| \WINDOWS\system32\wuapi.dll: target version = 7.0.6000.381, required
| version = 7.0.6000.381
| 2008-05-22 00:15:24:575 3432 d84 Setup Update NOT required for G:
| \WINDOWS\system32\wuapi.dll.mui: target version = 7.0.6000.381,
| required version = 7.0.6000.381
| 2008-05-22 00:15:24:585 3432 d84 Setup Update NOT required for G:
| \WINDOWS\system32\wuauclt.exe: target version = 7.0.6000.381, required
| version = 7.0.6000.381
| 2008-05-22 00:15:24:585 3432 d84 Setup Update NOT required for G:
| \WINDOWS\system32\wuaucpl.cpl: target version = 7.0.6000.381, required
| version = 7.0.6000.381
| 2008-05-22 00:15:24:585 3432 d84 Setup Update NOT required for G:
| \WINDOWS\system32\wuaucpl.cpl.mui: target version = 7.0.6000.381,
| required version = 7.0.6000.381
| 2008-05-22 00:15:24:585 3432 d84 Setup Update NOT required for G:
| \WINDOWS\system32\wuaueng.dll: target version = 7.0.6000.381, required
| version = 7.0.6000.381
| 2008-05-22 00:15:24:585 3432 d84 Setup Update NOT required for G:
| \WINDOWS\system32\wuaueng.dll.mui: target version = 7.0.6000.381,
| required version = 7.0.6000.381
| 2008-05-22 00:15:24:585 3432 d84 Setup Update NOT required for G:
| \WINDOWS\system32\wucltui.dll: target version = 7.0.6000.381, required
| version = 7.0.6000.381
| 2008-05-22 00:15:24:585 3432 d84 Setup Update NOT required for G:
| \WINDOWS\system32\wucltui.dll.mui: target version = 7.0.6000.381,
| required version = 7.0.6000.381
| 2008-05-22 00:15:24:585 3432 d84 Setup Update NOT required for G:
| \WINDOWS\system32\wups.dll: target version = 7.0.6000.381, required
| version = 7.0.6000.381
| 2008-05-22 00:15:24:585 3432 d84 Setup Update NOT required for G:
| \WINDOWS\system32\wups2.dll: target version = 7.0.6000.381, required
| version = 7.0.6000.381
| 2008-05-22 00:15:24:585 3432 d84 Setup * IsUpdateRequired = No
| 2008-05-22 00:15:31:155 3432 d84 COMAPI -------------
| 2008-05-22 00:15:31:155 3432 d84 COMAPI -- START -- COMAPI: Search
| [ClientId = MicrosoftUpdate]
| 2008-05-22 00:15:31:155 3432 d84 COMAPI ---------
| 2008-05-22 00:15:31:165 3432 d84 COMAPI <<-- SUBMITTED -- COMAPI:
| Search [ClientId = MicrosoftUpdate]
| 2008-05-22 00:15:31:175 816 a7c Agent *************
| 2008-05-22 00:15:31:175 816 a7c Agent ** START ** Agent: Finding
| updates [CallerId = MicrosoftUpdate]
| 2008-05-22 00:15:31:175 816 a7c Agent *********
| 2008-05-22 00:15:31:175 816 a7c Agent * Online = Yes; Ignore
| download priority = No
| 2008-05-22 00:15:31:175 816 a7c Agent * Criteria = "IsInstalled=0
| and IsHidden=1"
| 2008-05-22 00:15:31:175 816 a7c Agent * ServiceID = {7971F918-
| A847-4430-9279-4A52D1EFE18D}
| 2008-05-22 00:15:31:195 816 a7c Misc Validating signature for G:
| \WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-
| B170-9A65BC822C77\wuredir.cab:
| 2008-05-22 00:15:31:205 816 a7c Misc Microsoft signed: Yes
| 2008-05-22 00:15:33:448 816 a7c Misc Validating signature for G:
| \WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-
| B170-9A65BC822C77\wuredir.cab:
| 2008-05-22 00:15:33:458 816 a7c Misc Microsoft signed: Yes
| 2008-05-22 00:15:33:508 816 a7c Agent Checking for updated auth cab
| for service 7971f918-a847-4430-9279-4a52d1efe18d at
| http://www.update.microsoft.com/v7/m...dir/muauth.cab
| 2008-05-22 00:15:33:508 816 a7c Misc Validating signature for G:
| \WINDOWS\SoftwareDistribution\AuthCabs\authcab.cab :
| 2008-05-22 00:15:33:518 816 a7c Misc Microsoft signed: Yes
| 2008-05-22 00:15:37:564 816 a7c Misc Validating signature for G:
| \WINDOWS\SoftwareDistribution\AuthCabs\authcab.cab :
| 2008-05-22 00:15:37:584 816 a7c Misc Microsoft signed: Yes
| 2008-05-22 00:15:37:584 816 a7c Misc Validating signature for G:
| \WINDOWS\SoftwareDistribution\AuthCabs\authcab.cab :
| 2008-05-22 00:15:37:594 816 a7c Misc Microsoft signed: Yes
| 2008-05-22 00:15:37:604 2588 a20 DtaStor Update service properties:
| service registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
| 2008-05-22 00:15:38:265 816 a7c Misc Validating signature for G:
| \WINDOWS\SoftwareDistribution\WuRedir\7971F918-
| A847-4430-9279-4A52D1EFE18D\muredir.cab:
| 2008-05-22 00:15:38:285 816 a7c Misc Microsoft signed: Yes
| 2008-05-22 00:15:38:936 816 a7c Misc Validating signature for G:
| \WINDOWS\SoftwareDistribution\WuRedir\7971F918-
| A847-4430-9279-4A52D1EFE18D\muredir.cab:
| 2008-05-22 00:15:38:946 816 a7c Misc Microsoft signed: Yes
| 2008-05-22 00:15:38:966 816 a7c PT +++++++++++ PT: Synchronizing
| server updates +++++++++++
| 2008-05-22 00:15:38:966 816 a7c PT + ServiceId = {7971F918-
| A847-4430-9279-4A52D1EFE18D}, Server URL =
| https://www.update.microsoft.com/v6/...ce/client.asmx
| 2008-05-22 00:16:44:921 816 a7c Misc WARNING: Send failed with hr =
| 80072ee2.
| 2008-05-22 00:16:44:921 816 a7c Misc WARNING: SendRequest failed with
| hr = 80072ee2. Proxy List used: <(null)> Bypass List used : <(null)>
| Auth Schemes used : <>
| 2008-05-22 00:16:44:921 816 a7c PT + Last proxy send request failed
| with hr = 0x80072EE2, HTTP status code = 0
| 2008-05-22 00:16:44:921 816 a7c PT + Caller provided credentials =
| No
| 2008-05-22 00:16:44:921 816 a7c PT + Impersonate flags = 0
| 2008-05-22 00:16:44:921 816 a7c PT + Possible authorization schemes
| used =
| 2008-05-22 00:16:44:921 816 a7c PT WARNING: SyncUpdates failure,
| error = 0x80072EE2, soap client error = 5, soap error code = 0, HTTP
| status code = 200
| 2008-05-22 00:16:44:921 816 a7c PT WARNING: PTError: 0x80072ee2
| 2008-05-22 00:16:44:921 816 a7c PT WARNING: SyncUpdates_WithRecovery
| failed.: 0x80072ee2
| 2008-05-22 00:16:44:921 816 a7c PT WARNING: Sync of Updates:
| 0x80072ee2
| 2008-05-22 00:16:44:921 816 a7c PT WARNING: SyncServerUpdatesInternal
| failed: 0x80072ee2
| 2008-05-22 00:16:44:921 816 a7c Agent * WARNING: Failed to
| synchronize, error = 0x80072EE2
| 2008-05-22 00:16:44:921 816 a7c Agent * WARNING: Exit code =
| 0x80072EE2
| 2008-05-22 00:16:44:921 816 a7c Agent *********
| 2008-05-22 00:16:44:921 816 a7c Agent ** END ** Agent: Finding
| updates [CallerId = MicrosoftUpdate]
| 2008-05-22 00:16:44:921 816 a7c Agent *************
| 2008-05-22 00:16:44:921 816 a7c Agent WARNING: WU client failed
| Searching for update with error 0x80072ee2
| 2008-05-22 00:16:44:931 3432 e34 COMAPI >>-- RESUMED -- COMAPI:
| Search [ClientId = MicrosoftUpdate]
| 2008-05-22 00:16:44:931 3432 e34 COMAPI - Updates found = 0
| 2008-05-22 00:16:44:931 3432 e34 COMAPI - WARNING: Exit code =
| 0x00000000, Result code = 0x80072EE2
| 2008-05-22 00:16:44:931 3432 e34 COMAPI ---------
| 2008-05-22 00:16:44:931 3432 e34 COMAPI -- END -- COMAPI: Search
| [ClientId = MicrosoftUpdate]
| 2008-05-22 00:16:44:931 3432 e34 COMAPI -------------
| 2008-05-22 00:16:44:931 3432 d84 COMAPI WARNING: Operation failed due
| to earlier error, hr=80072EE2
| 2008-05-22 00:16:44:931 3432 d84 COMAPI FATAL: Unable to complete
| asynchronous search. (hr=80072EE2)
| 2008-05-22 00:16:49:928 816 a7c Report REPORT EVENT: {7BB8F546-
| A640-46FA-B0A9-BF138FA27B0C} 2008-05-22 00:16:44:921-0700 1 148 101
| {00000000-0000-0000-0000-000000000000} 0 80072ee2 MicrosoftUpdate
| Failure Software Synchronization Windows Update Client failed to
| detect with error 0x80072ee2.
|
================================================== ================================================== =
| On May 21, 10:56 pm, TaurArian <taurarianREMOVEC...@gmail.com> wrote:
| > Hi Trish, I understand your frustration but as your problem is not being able
| > to connect with the WU server and not an actual update, you are being shoved
| > aside by MS unfortunately.
| >
| > We've tried everything known so far, now lets try:-
| >
| > Clear out all your temporary internet files and cookies.
| >
| > Reboot and try WU again. I'm hoping that there is corruption in the TIF area.
| >
| > If that hasn't helped, please post the last 50 or so lines from the latest
| > attempt to update.
| >
| > Also continue with your incident reports.
| >
| > K
| >
| > --
| >
| > --------------------------------
| > TaurArian [MVP] 2005-2008
| > Update Serviceshttp://taurarian.mvps.org
| >
| > "Trish" wrote:
| > > On May 21, 5:04 pm, TaurArian <taurarianREMOVEC...@gmail.com> wrote:
| > > > Trish, send another email to support with your Incident number and chase it up.
| > > > K
| > > > --
| >
| > > > --------------------------------
| > > > TaurArian [MVP] 2005-2008
| > > > Update Serviceshttp://taurarian.mvps.org
| >
| > > > "Trish" wrote:
| > > > > I'm wondering if anyone has a method of getting a more TIMELY response
| > > > > from Microsoft Support. I submitted a request to
| > > > >https://support.microsoft.com/oas/de...=6527andwithin 6
| > > > > hours got a boilerplate response to try 3 procedures and email 3 files
| > > > > of captured data to them if the 3 procedures failed. I accomplished
| > > > > all that within 16 hours but I have heard no more from Microsoft
| > > > > Support in over 2 1/2 days from the time of my last email. In the
| > > > > meantime, I'm growing ever more concerned as I'm using my PC without
| > > > > the May security update.
| >
| > > > > Does anyone have any suggestions?
| >
| > > > > Thank you.
| >
| > > > > Trish
| >
| > > Thank you, TaurArian. I had done that, first as an inquiry to the
| > > person assigned to my incident and then, getting no response, to both
| > > him and his supervisor. Since his first email to me had invited me to
| > > provide feedback on their service to both of them - I did.
| >
| > > Finally I got a response at 8 pm this evening which doesn't even
| > > acknowledge his prior email to me which conveyed the same info (plus
| > > such gems as 1) try at another time or try restarting my PC and
| > > reattempting the update; and 2) debugging info for a LAN connect -
| > > when the SysInfo provided per his requestr indicated I use dial-up).
| > > Nor did he acknowledge the fact that I'd already supplied the data
| > > that he was again requesting of me.
| >
| > > Nor does he address the question I posed which, I think, by itself
| > > would eliminate a lot of his suggestions as viable candidates: I have
| > > NO trouble updating Office 2000. How can than be?
| >
| > > I'm NOT a happy camper. Thanks for letting me vent.
| >
| > > Trish
|

Hi TaurArian

I follow your procedure with mixed results. It looked quite hopeful
for a while!

I did proxycfg –d & got
Direct access (no proxy server)
I did proxycfg –u & got
Error writing proxcy settings. <87> The parameter is incorrect
Migration failed with error.. <87> The parameter is incorrect
Clicking the Express button terminated checking with an 0x80072EE2
================================================== =
Re-registering the WU components was successful, but update still got
an 0x80072EE2]
================================================== =
Stopping auto updates, renaming the distribution folder, starting auto
updates succeeded. Then clicking the Express button resulted in this
message: “To use this latest version of Windows Update, you will
need to upgrade some of its components. This version provides you with
the following enhancements to our service”

I did download & install and Windows downloaded the Windows Genuine
Advantage Validation Tool.

When the above download completed, Windows told me I needed Windows XP
Service Pack 3 (KB936929). I did download & install. It proceeded
for ~30 minutes, then reported the update wasn’t installed. It failed
with an 0x80072F78 code (much like the 0x80072EE2code?)

I retried, starting from the point of clicking the Express button and
got the original 0x80072EE2 code

I repeated the whole procedure above stopping AU, renaming folder,
starting AU, rebooting, and clicking Express. Again I got the sequence
above which terminates the SP3 download with an 0x80072F78 code

I'm posting the tail of my WindowsUpdate.log below.

Thanks as lot for all your efforts. I really appreciate this!

Trish
================================================== ===========
2008-05-22 13:10:13:007 816 6c8 AU #############
2008-05-22 13:10:13:007 816 6c8 AU ## START ## AU: Search for
updates
2008-05-22 13:10:13:017 816 6c8 AU #########
2008-05-22 13:10:13:027 816 6c8 AU <<## SUBMITTED ## AU: Search for
updates [CallId = {B41A6B10-AB7F-4291-9ACD-ECAAC11E31FC}]
2008-05-22 13:10:13:027 816 264 Agent *************
2008-05-22 13:10:13:027 816 264 Agent ** START ** Agent: Finding
updates [CallerId = AutomaticUpdates]
2008-05-22 13:10:13:027 816 264 Agent *********
2008-05-22 13:10:13:027 816 264 Agent * Online = Yes; Ignore
download priority = No
2008-05-22 13:10:13:027 816 264 Agent * Criteria = "IsHidden=0 and
IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or
IsHidden=0 and
IsPresent=1 and DeploymentAction='Uninstallation' and IsAssigned=1 or
IsHidden=0 and IsInstalled=1 and DeploymentAction='Installation' and
IsAssigned=1 and RebootRequired=1 or
IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and
IsAssigned=1 and RebootRequired=1"
2008-05-22 13:10:13:027 816 264 Agent * ServiceID = {9482F4B4-
E343-43B6-B170-9A65BC822C77}
2008-05-22 13:10:13:067 816 264 Misc Validating signature for G:
\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-
9A65BC822C77\wuredir.cab:
2008-05-22 13:10:13:097 816 264 Misc Microsoft signed: Yes
2008-05-22 13:10:13:718 816 264 Misc Validating signature for G:
\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-
9A65BC822C77\wuredir.cab:
2008-05-22 13:10:13:728 816 264 Misc Microsoft signed: Yes
2008-05-22 13:10:16:211 816 264 Misc Validating signature for G:
\WINDOWS\SoftwareDistribution\SelfUpdate\Default\w uident.cab:
2008-05-22 13:10:16:221 816 264 Misc Microsoft signed: Yes
2008-05-22 13:10:21:489 816 264 Misc Validating signature for G:
\WINDOWS\SoftwareDistribution\SelfUpdate\Default\w sus3setup.cab:
2008-05-22 13:10:21:499 816 264 Misc Microsoft signed: Yes
2008-05-22 13:10:21:509 816 264 Setup *********** Setup: Checking
whether self-update is required ***********
2008-05-22 13:10:21:509 816 264 Setup * Inf file: G:\WINDOWS
\SoftwareDistribution\SelfUpdate\Default\wsus3setu p.inf
2008-05-22 13:10:21:549 816 264 Setup Update NOT required for G:
\WINDOWS\system32\cdm.dll: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-05-22 13:10:21:549 816 264 Setup Update NOT required for G:
\WINDOWS\system32\wuapi.dll: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-05-22 13:10:21:549 816 264 Setup Update NOT required for G:
\WINDOWS\system32\wuapi.dll.mui: target version = 7.0.6000.381,
required version =
7.0.6000.381
2008-05-22 13:10:21:559 816 264 Setup Update NOT required for G:
\WINDOWS\system32\wuauclt.exe: target version = 7.0.6000.381, required
version =
7.0.6000.381
2008-05-22 13:10:21:589 816 264 Setup Update NOT required for G:
\WINDOWS\system32\wuaucpl.cpl: target version = 7.0.6000.381, required
version =
7.0.6000.381
2008-05-22 13:10:21:589 816 264 Setup Update NOT required for G:
\WINDOWS\system32\wuaucpl.cpl.mui: target version = 7.0.6000.381,
required version =
7.0.6000.381
2008-05-22 13:10:21:609 816 264 Setup Update NOT required for G:
\WINDOWS\system32\wuaueng.dll: target version = 7.0.6000.381, required
version =
7.0.6000.381
2008-05-22 13:10:21:629 816 264 Setup Update NOT required for G:
\WINDOWS\system32\wuaueng.dll.mui: target version = 7.0.6000.381,
required version =
7.0.6000.381
2008-05-22 13:10:21:649 816 264 Setup Update NOT required for G:
\WINDOWS\system32\wucltui.dll: target version = 7.0.6000.381, required
version =
7.0.6000.381
2008-05-22 13:10:21:669 816 264 Setup Update NOT required for G:
\WINDOWS\system32\wucltui.dll.mui: target version = 7.0.6000.381,
required version =
7.0.6000.381
2008-05-22 13:10:21:689 816 264 Setup Update NOT required for G:
\WINDOWS\system32\wups.dll: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-05-22 13:10:21:699 816 264 Setup Update NOT required for G:
\WINDOWS\system32\wups2.dll: target version = 7.0.6000.381, required
version =
7.0.6000.381
2008-05-22 13:10:21:709 816 264 Setup Update NOT required for G:
\WINDOWS\system32\wuweb.dll: target version = 7.0.6000.381, required
version =
7.0.6000.381
2008-05-22 13:10:21:709 816 264 Setup * IsUpdateRequired = No
2008-05-22 13:10:25:505 816 264 Misc Validating signature for G:
\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-
9A65BC822C77\wuredir.cab:
2008-05-22 13:10:25:505 816 264 Misc Microsoft signed: Yes
2008-05-22 13:10:25:966 816 264 Misc Validating signature for G:
\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-
9A65BC822C77\wuredir.cab:
2008-05-22 13:10:25:966 816 264 Misc Microsoft signed: Yes
2008-05-22 13:10:25:986 816 264 PT +++++++++++ PT: Synchronizing
server updates +++++++++++
2008-05-22 13:10:25:986 816 264 PT + ServiceId = {9482F4B4-
E343-43B6-B170-9A65BC822C77}, Server URL =
https://www.update.microsoft.com/v6/...ce/client.asmx
2008-05-22 13:11:33:433 816 264 Misc WARNING: Send failed with hr =
80072ee2.
2008-05-22 13:11:33:433 816 264 Misc WARNING: SendRequest failed with
hr = 80072ee2. Proxy List used: <(null)> Bypass List used : <(null)>
Auth Schemes
used : <>
2008-05-22 13:11:33:433 816 264 PT + Last proxy send request failed
with hr = 0x80072EE2, HTTP status code = 0
2008-05-22 13:11:33:433 816 264 PT + Caller provided credentials =
No
2008-05-22 13:11:33:433 816 264 PT + Impersonate flags = 0
2008-05-22 13:11:33:433 816 264 PT + Possible authorization schemes
used =
2008-05-22 13:11:33:433 816 264 PT WARNING: SyncUpdates failure,
error = 0x80072EE2, soap client error = 5, soap error code = 0, HTTP
status code = 200
2008-05-22 13:11:33:433 816 264 PT WARNING: PTError: 0x80072ee2
2008-05-22 13:11:33:433 816 264 PT WARNING: SyncUpdates_WithRecovery
failed.: 0x80072ee2
2008-05-22 13:11:33:433 816 264 PT WARNING: Sync of Updates:
0x80072ee2
2008-05-22 13:11:33:433 816 264 PT WARNING: SyncServerUpdatesInternal
failed: 0x80072ee2
2008-05-22 13:11:33:433 816 264 Agent * WARNING: Failed to
synchronize, error = 0x80072EE2
2008-05-22 13:11:33:453 816 264 Agent * WARNING: Exit code =
0x80072EE2
2008-05-22 13:11:33:453 816 264 Agent *********
2008-05-22 13:11:33:453 816 264 Agent ** END ** Agent: Finding
updates [CallerId = AutomaticUpdates]
2008-05-22 13:11:33:453 816 264 Agent *************
2008-05-22 13:11:33:453 816 264 Agent WARNING: WU client failed
Searching for update with error 0x80072ee2
2008-05-22 13:11:33:463 816 70 AU >>## RESUMED ## AU: Search for
updates [CallId = {B41A6B10-AB7F-4291-9ACD-ECAAC11E31FC}]
2008-05-22 13:11:33:463 816 70 AU # WARNING: Search callback
failed, result = 0x80072EE2
2008-05-22 13:11:33:463 816 70 AU # WARNING: Failed to find
updates with error code 80072EE2
2008-05-22 13:11:33:463 816 70 AU #########
2008-05-22 13:11:33:463 816 70 AU ## END ## AU: Search for
updates [CallId = {B41A6B10-AB7F-4291-9ACD-ECAAC11E31FC}]
2008-05-22 13:11:33:463 816 70 AU #############
2008-05-22 13:11:33:463 816 70 AU AU setting next detection timeout
to 2008-05-23 01:11:33
2008-05-22 13:11:33:463 816 70 AU Setting AU scheduled install time
to 2008-05-22 22:00:00
2008-05-22 13:11:38:460 816 264 Report REPORT EVENT: {87358BAE-
AF38-463A-B866-D0E09D5D9B2E} 2008-05-22 13:11:33:453-0700 1
148 101 {00000000-0000-0000-0000-000000000000} 0 80072ee2
AutomaticUpdates Failure Software Synchronization Windows Update
Client failed to
detect with error 0x80072ee2.
2008-05-22 13:54:11:581 1040 898 Misc =========== Logging initialized
(build: 7.0.6000.381, tz: -0700) ===========
2008-05-22 13:54:11:581 1040 898 Misc = Process: G:\Program Files
\Internet Explorer\IEXPLORE.EXE
2008-05-22 13:54:11:581 1040 898 Misc = Module: G:\WINDOWS
\system32\wuweb.dll
2008-05-22 13:54:11:581 1040 898 Misc Validating signature for G:
\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-
9A65BC822C77\wuredir.cab:
2008-05-22 13:54:11:651 1040 898 Misc Microsoft signed: Yes
2008-05-22 13:54:15:457 1040 898 Misc Validating signature for G:
\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-
9A65BC822C77\wuredir.cab:
2008-05-22 13:54:15:467 1040 898 Misc Microsoft signed: Yes
2008-05-22 13:54:15:507 1040 898 Misc Validating signature for G:
\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab :
2008-05-22 13:54:15:527 1040 898 Misc Microsoft signed: Yes
2008-05-22 13:54:15:817 1040 898 Misc Validating signature for G:
\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab :
2008-05-22 13:54:15:817 1040 898 Misc Microsoft signed: Yes
2008-05-22 13:54:21:395 1040 898 Misc Validating signature for G:
\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup. cab:
2008-05-22 13:54:21:405 1040 898 Misc Microsoft signed: Yes
2008-05-22 13:54:21:415 1040 898 Setup *********** Setup: Checking
whether self-update is required ***********
2008-05-22 13:54:21:415 1040 898 Setup * Inf file: G:\WINDOWS
\SoftwareDistribution\WebSetup\wsus3setup.inf
2008-05-22 13:54:21:425 1040 898 Setup Update NOT required for G:
\WINDOWS\system32\cdm.dll: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-05-22 13:54:21:425 1040 898 Setup Update NOT required for G:
\WINDOWS\system32\wuapi.dll: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-05-22 13:54:21:425 1040 898 Setup Update NOT required for G:
\WINDOWS\system32\wuapi.dll.mui: target version = 7.0.6000.381,
required version =
7.0.6000.381
2008-05-22 13:54:21:425 1040 898 Setup Update NOT required for G:
\WINDOWS\system32\wuauclt.exe: target version = 7.0.6000.381, required
version =
7.0.6000.381
2008-05-22 13:54:21:425 1040 898 Setup Update NOT required for G:
\WINDOWS\system32\wuaucpl.cpl: target version = 7.0.6000.381, required
version =
7.0.6000.381
2008-05-22 13:54:21:425 1040 898 Setup Update NOT required for G:
\WINDOWS\system32\wuaucpl.cpl.mui: target version = 7.0.6000.381,
required version =
7.0.6000.381
2008-05-22 13:54:21:425 1040 898 Setup Update NOT required for G:
\WINDOWS\system32\wuaueng.dll: target version = 7.0.6000.381, required
version =
7.0.6000.381
2008-05-22 13:54:21:425 1040 898 Setup Update NOT required for G:
\WINDOWS\system32\wuaueng.dll.mui: target version = 7.0.6000.381,
required version =
7.0.6000.381
2008-05-22 13:54:21:425 1040 898 Setup Update NOT required for G:
\WINDOWS\system32\wucltui.dll: target version = 7.0.6000.381, required
version =
7.0.6000.381
2008-05-22 13:54:21:425 1040 898 Setup Update NOT required for G:
\WINDOWS\system32\wucltui.dll.mui: target version = 7.0.6000.381,
required version =
7.0.6000.381
2008-05-22 13:54:21:425 1040 898 Setup Update NOT required for G:
\WINDOWS\system32\wups.dll: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-05-22 13:54:21:425 1040 898 Setup Update NOT required for G:
\WINDOWS\system32\wups2.dll: target version = 7.0.6000.381, required
version =
7.0.6000.381
2008-05-22 13:54:21:425 1040 898 Setup * IsUpdateRequired = No
2008-05-22 13:57:39:640 1040 898 Misc Validating signature for G:
\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-
9A65BC822C77\wuredir.cab:
2008-05-22 13:57:39:650 1040 898 Misc Microsoft signed: Yes
2008-05-22 13:57:40:121 1040 898 Misc Validating signature for G:
\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-
9A65BC822C77\wuredir.cab:
2008-05-22 13:57:40:131 1040 898 Misc Microsoft signed: Yes
2008-05-22 13:57:40:151 1040 898 Misc Validating signature for G:
\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab :
2008-05-22 13:57:40:161 1040 898 Misc Microsoft signed: Yes
2008-05-22 13:57:40:441 1040 898 Misc Validating signature for G:
\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab :
2008-05-22 13:57:40:451 1040 898 Misc Microsoft signed: Yes
2008-05-22 13:57:45:949 1040 898 Misc Validating signature for G:
\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup. cab:
2008-05-22 13:57:45:959 1040 898 Misc Microsoft signed: Yes
2008-05-22 13:57:45:969 1040 898 Setup *********** Setup: Checking
whether self-update is required ***********
2008-05-22 13:57:45:969 1040 898 Setup * Inf file: G:\WINDOWS
\SoftwareDistribution\WebSetup\wsus3setup.inf
2008-05-22 13:57:45:969 1040 898 Setup Update NOT required for G:
\WINDOWS\system32\cdm.dll: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-05-22 13:57:45:969 1040 898 Setup Update NOT required for G:
\WINDOWS\system32\wuapi.dll: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-05-22 13:57:45:969 1040 898 Setup Update NOT required for G:
\WINDOWS\system32\wuapi.dll.mui: target version = 7.0.6000.381,
required version =
7.0.6000.381
2008-05-22 13:57:45:969 1040 898 Setup Update NOT required for G:
\WINDOWS\system32\wuauclt.exe: target version = 7.0.6000.381, required
version =
7.0.6000.381
2008-05-22 13:57:45:969 1040 898 Setup Update NOT required for G:
\WINDOWS\system32\wuaucpl.cpl: target version = 7.0.6000.381, required
version =
7.0.6000.381
2008-05-22 13:57:45:979 1040 898 Setup Update NOT required for G:
\WINDOWS\system32\wuaucpl.cpl.mui: target version = 7.0.6000.381,
required version =
7.0.6000.381
2008-05-22 13:57:45:979 1040 898 Setup Update NOT required for G:
\WINDOWS\system32\wuaueng.dll: target version = 7.0.6000.381, required
version =
7.0.6000.381
2008-05-22 13:57:45:979 1040 898 Setup Update NOT required for G:
\WINDOWS\system32\wuaueng.dll.mui: target version = 7.0.6000.381,
required version =
7.0.6000.381
2008-05-22 13:57:45:979 1040 898 Setup Update NOT required for G:
\WINDOWS\system32\wucltui.dll: target version = 7.0.6000.381, required
version =
7.0.6000.381
2008-05-22 13:57:45:979 1040 898 Setup Update NOT required for G:
\WINDOWS\system32\wucltui.dll.mui: target version = 7.0.6000.381,
required version =
7.0.6000.381
2008-05-22 13:57:45:979 1040 898 Setup Update NOT required for G:
\WINDOWS\system32\wups.dll: target version = 7.0.6000.381, required
version = 7.0.6000.381
2008-05-22 13:57:45:979 1040 898 Setup Update NOT required for G:
\WINDOWS\system32\wups2.dll: target version = 7.0.6000.381, required
version =
7.0.6000.381
2008-05-22 13:57:45:979 1040 898 Setup * IsUpdateRequired = No
2008-05-22 13:57:56:094 1040 898 Misc =========== Logging initialized
(build: 7.0.6000.381, tz: -0700) ===========
2008-05-22 13:57:56:094 1040 898 Misc = Process: G:\Program Files
\Internet Explorer\IEXPLORE.EXE
2008-05-22 13:57:56:094 1040 898 Misc = Module: G:\WINDOWS
\system32\wuapi.dll
2008-05-22 13:57:56:094 1040 898 COMAPI -------------
2008-05-22 13:57:56:094 1040 898 COMAPI -- START -- COMAPI: Search
[ClientId = WindowsUpdate]
2008-05-22 13:57:56:094 1040 898 COMAPI ---------
2008-05-22 13:57:56:104 1040 898 COMAPI <<-- SUBMITTED -- COMAPI:
Search [ClientId = WindowsUpdate]
2008-05-22 13:57:56:124 816 b10 Agent *************
2008-05-22 13:57:56:124 816 b10 Agent ** START ** Agent: Finding
updates [CallerId = WindowsUpdate]
2008-05-22 13:57:56:124 816 b10 Agent *********
2008-05-22 13:57:56:124 816 b10 Agent * Online = Yes; Ignore
download priority = No
2008-05-22 13:57:56:134 816 b10 Agent * Criteria = "IsInstalled=0
and IsHidden=1"
2008-05-22 13:57:56:134 816 b10 Agent * ServiceID = {9482F4B4-
E343-43B6-B170-9A65BC822C77}
2008-05-22 13:57:58:888 816 b10 Misc Validating signature for G:
\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-
9A65BC822C77\wuredir.cab:
2008-05-22 13:57:58:898 816 b10 Misc Microsoft signed: Yes
2008-05-22 13:58:00:270 816 b10 Misc Validating signature for G:
\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-
9A65BC822C77\wuredir.cab:
2008-05-22 13:58:00:280 816 b10 Misc Microsoft signed: Yes
2008-05-22 13:58:00:350 816 b10 PT +++++++++++ PT: Synchronizing
server updates +++++++++++
2008-05-22 13:58:00:350 816 b10 PT + ServiceId = {9482F4B4-
E343-43B6-B170-9A65BC822C77}, Server URL =
https://www.update.microsoft.com/v6/...ce/client.asmx
2008-05-22 13:59:04:763 816 b10 Misc WARNING: Send failed with hr =
80072ee2.
2008-05-22 13:59:04:763 816 b10 Misc WARNING: SendRequest failed with
hr = 80072ee2. Proxy List used: <(null)> Bypass List used : <(null)>
Auth Schemes
used : <>
2008-05-22 13:59:04:763 816 b10 PT + Last proxy send request failed
with hr = 0x80072EE2, HTTP status code = 0
2008-05-22 13:59:04:763 816 b10 PT + Caller provided credentials =
No
2008-05-22 13:59:04:763 816 b10 PT + Impersonate flags = 0
2008-05-22 13:59:04:763 816 b10 PT + Possible authorization schemes
used =
2008-05-22 13:59:04:763 816 b10 PT WARNING: SyncUpdates failure,
error = 0x80072EE2, soap client error = 5, soap error code = 0, HTTP
status code = 200
2008-05-22 13:59:04:763 816 b10 PT WARNING: PTError: 0x80072ee2
2008-05-22 13:59:04:763 816 b10 PT WARNING: SyncUpdates_WithRecovery
failed.: 0x80072ee2
2008-05-22 13:59:04:763 816 b10 PT WARNING: Sync of Updates:
0x80072ee2
2008-05-22 13:59:04:763 816 b10 PT WARNING: SyncServerUpdatesInternal
failed: 0x80072ee2
2008-05-22 13:59:04:763 816 b10 Agent * WARNING: Failed to
synchronize, error = 0x80072EE2
2008-05-22 13:59:04:783 816 b10 Agent * WARNING: Exit code =
0x80072EE2
2008-05-22 13:59:04:783 816 b10 Agent *********
2008-05-22 13:59:04:783 816 b10 Agent ** END ** Agent: Finding
updates [CallerId = WindowsUpdate]
2008-05-22 13:59:04:783 816 b10 Agent *************
2008-05-22 13:59:04:783 816 b10 Agent WARNING: WU client failed
Searching for update with error 0x80072ee2
2008-05-22 13:59:04:793 1040 718 COMAPI >>-- RESUMED -- COMAPI:
Search [ClientId = WindowsUpdate]
2008-05-22 13:59:04:793 1040 718 COMAPI - Updates found = 0
2008-05-22 13:59:04:793 1040 718 COMAPI - WARNING: Exit code =
0x00000000, Result code = 0x80072EE2
2008-05-22 13:59:04:793 1040 718 COMAPI ---------
2008-05-22 13:59:04:793 1040 718 COMAPI -- END -- COMAPI: Search
[ClientId = WindowsUpdate]
2008-05-22 13:59:04:793 1040 718 COMAPI -------------
2008-05-22 13:59:04:793 1040 898 COMAPI WARNING: Operation failed due
to earlier error, hr=80072EE2
2008-05-22 13:59:04:793 1040 898 COMAPI FATAL: Unable to complete
asynchronous search. (hr=80072EE2)
2008-05-22 13:59:09:790 816 b10 Report REPORT EVENT:
{D60E9AB3-208C-4F29-9329-5B4D5278FC2C} 2008-05-22 13:59:04:783-0700 1
148
101 {00000000-0000-0000-0000-000000000000} 0 80072ee2 WindowsUpdate
Failure Software Synchronization Windows Update Client failed to
detect with
error 0x80072ee2.
================================================== ============


On May 22, 2:19 am, "TaurArian" <taurarianREMOVEC...@gmail.com> wrote:
> Okay, so you've flushed the proxy, added the sites to your trusted area, disabled anything
> that could interfere and checked the firewall.
>
> Clear your local proxy cache again .
> 1. Click on Start, and then click Run.
>
> 2. Type cmd in the Open box to get a DOS prompt.
>
> 3. Type proxycfg -d at the command prompt, and press Enter.
>
> 4. Type proxycfg -u at the command prompt, and press Enter.
>
> Try again, if not then move on -
>
> Now the next bit is grasping at straws but a poster said this worked for them when nothing
> else did (no guarantees it will work for you) -
>
> Re-register the WU components:
>
> net stop wuauserv
>
> regsvr32 wuapi.dll
> regsvr32 wups.dll
> regsvr32 wuaueng.dll
> regsvr32 wuaueng1.dll
> regsvr32 wucltui.dll
> regsvr32 wuweb.dll
> regsvr32 MSXML3.dll
> regsvr32 qmgr.dll
> regsvr32 qmgrprxy.dll
> regsvr32 jscript.dll
>
> net start wuauserv
>
> If you error out on jscript.dll don't worry about it.
>
> Try again, if no joy -
>
> Finally please rename the softwaredistribution folder
>
> Renaming the SoftwareDistribution folder
>
> Click Start, Choose Run.
> In the Run box, type services.msc.
> Click OK.
> Right-click the Automatic Updates service.
> Click Stop.
> Stopping the service will take a moment.
>
> Rename the "SoftwareDistribution" folder:
> a. Click Start, click Run, type %systemroot%, and then click OK.
> b. Right-click the SoftwareDistribution folder, and then click Rename.
> c. Type SoftwareDistribution.old, and then press ENTER to rename this folder.
>
> Click Start. Choose Run.
> In the Run box, type services.msc.
> Click OK.
> Right-click the Automatic Updates service.
> Click Start.
> Starting the service will take a moment.
>
> You'll lose your history but not important, if it don't work you can reverse the
> procedure.
>
> Reboot ..........
>
> Try Again.
>
> K
>