"Microsoft Update" fails on all Office products. "Office Update" w

For the past half dozen or so update cycles, whenever there are Office
products to be updated, "Microsoft Update" makes an attempt to update them
but always fails (including repeated attempts). This time around it was a
failed attempt to update Visio and the error code was 0x80241004.

I have learned that when this happens, if I then go over to the "Office
Update" page and run the updater found there, it too finds that the same
updates are required and it then proceeds to successfully install them.

My question is why does the "Microsoft Update" always fail?
Can it be fixed?

What Office version(s) is/are installed? Are you sure that's the exact
error number?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Warren wrote:
> For the past half dozen or so update cycles, whenever there are Office
> products to be updated, "Microsoft Update" makes an attempt to update them
> but always fails (including repeated attempts). This time around it was a
> failed attempt to update Visio and the error code was 0x80241004.
>
> I have learned that when this happens, if I then go over to the "Office
> Update" page and run the updater found there, it too finds that the same
> updates are required and it then proceeds to successfully install them.
>
> My question is why does the "Microsoft Update" always fail?
> Can it be fixed?

The Office suite is 2003.

This specific case however is:

Visio 2002: Installation Failure
Error Code: 0x80241004
Try to install the update again, or request help from one of the following
resources.

and that's a cut/paste from the update history log.



"PA Bear [MS MVP]" wrote:

> What Office version(s) is/are installed? Are you sure that's the exact
> error number?
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
> Warren wrote:
> > For the past half dozen or so update cycles, whenever there are Office
> > products to be updated, "Microsoft Update" makes an attempt to update them
> > but always fails (including repeated attempts). This time around it was a
> > failed attempt to update Visio and the error code was 0x80241004.
> >
> > I have learned that when this happens, if I then go over to the "Office
> > Update" page and run the updater found there, it too finds that the same
> > updates are required and it then proceeds to successfully install them.
> >
> > My question is why does the "Microsoft Update" always fail?
> > Can it be fixed?
>
>

Thanks. I've managed to find a reference to that error...

0x80241004
WU_E_MSI_WRONG_APP_CONTEXT
An update could not be applied because the application is installed per-user

[source:
http://technet2.microsoft.com/window...0b7a1033.mspx]

....but I'm not sure what it tells us, other than the possibility that the
failure may be due to the fact that Visio 2002 and/or Office 2003 isn't
installed for all users.

Are you running Office 2003 SP2 or Office 2003 SP3? Does the update (and
any others) install successfully via Office Update? =>
http://officeupdate.microsoft.com

Otherwise, I'd suggest that you either begin a new thread about this problem
in Office Update or a Visio-specific newsgroup or...

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (i.e., KBKB947650 if
running Office 2003 SP2; KB947650 if running Office 2003 SP3).

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net

Warren wrote:
> The Office suite is 2003.
>
> This specific case however is:
>
> Visio 2002: Installation Failure
> Error Code: 0x80241004
> Try to install the update again, or request help from one of the following
> resources.
>
> and that's a cut/paste from the update history log.
>
> "PA Bear [MS MVP]" wrote:
>> What Office version(s) is/are installed? Are you sure that's the exact
>> error number?
>> --
>> Warren wrote:
>>> For the past half dozen or so update cycles, whenever there are Office
>>> products to be updated, "Microsoft Update" makes an attempt to update
>>> them
>>> but always fails (including repeated attempts). This time around it was
>>> a
>>> failed attempt to update Visio and the error code was 0x80241004.
>>>
>>> I have learned that when this happens, if I then go over to the "Office
>>> Update" page and run the updater found there, it too finds that the same
>>> updates are required and it then proceeds to successfully install them.
>>>
>>> My question is why does the "Microsoft Update" always fail?
>>> Can it be fixed?

Office 2003 SP3 is running and as I initially said, the updates always work
when done via "Office Update". It's only "Windows Update" that chokes.

"PA Bear [MS MVP]" wrote:

> Thanks. I've managed to find a reference to that error...
>
> 0x80241004
> WU_E_MSI_WRONG_APP_CONTEXT
> An update could not be applied because the application is installed per-user
>
> [source:
> http://technet2.microsoft.com/window...0b7a1033.mspx]
>
> ....but I'm not sure what it tells us, other than the possibility that the
> failure may be due to the fact that Visio 2002 and/or Office 2003 isn't
> installed for all users.
>
> Are you running Office 2003 SP2 or Office 2003 SP3? Does the update (and
> any others) install successfully via Office Update? =>
> http://officeupdate.microsoft.com
>
> Otherwise, I'd suggest that you either begin a new thread about this problem
> in Office Update or a Visio-specific newsgroup or...
>
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> Support for Windows Update:
> http://support.microsoft.com/gp/wusupport
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY in
> the United States and in Canada or by contacting your local Microsoft
> subsidiary. There is no-charge for support calls that are associated with
> security updates. When you call, clearly state that your problem is related
> to a Security Update and cite the update's KB number (i.e., KBKB947650 if
> running Office 2003 SP2; KB947650 if running Office 2003 SP3).
>
> For more information about how to contact your local Microsoft subsidiary
> for security update support issues, visit the International Support Web
> site: http://support.microsoft.com/common/international.aspx
>
> For enterprise customers, support for security updates is available through
> your usual support contacts.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin; DTS-L.net
>
> Warren wrote:
> > The Office suite is 2003.
> >
> > This specific case however is:
> >
> > Visio 2002: Installation Failure
> > Error Code: 0x80241004
> > Try to install the update again, or request help from one of the following
> > resources.
> >
> > and that's a cut/paste from the update history log.
> >
> > "PA Bear [MS MVP]" wrote:
> >> What Office version(s) is/are installed? Are you sure that's the exact
> >> error number?
> >> --
> >> Warren wrote:
> >>> For the past half dozen or so update cycles, whenever there are Office
> >>> products to be updated, "Microsoft Update" makes an attempt to update
> >>> them
> >>> but always fails (including repeated attempts). This time around it was
> >>> a
> >>> failed attempt to update Visio and the error code was 0x80241004.
> >>>
> >>> I have learned that when this happens, if I then go over to the "Office
> >>> Update" page and run the updater found there, it too finds that the same
> >>> updates are required and it then proceeds to successfully install them.
> >>>
> >>> My question is why does the "Microsoft Update" always fail?
> >>> Can it be fixed?
>
>

Repost:

>> Otherwise, I'd suggest that you either begin a new thread about this
>> problem in Office Update or a Visio-specific newsgroup or...
>>
>> Start a free Windows Update support incident request:
>> https://support.microsoft.com/oas/de...spx?gprid=6527

Let us know how you make out.
--
~PA Bear


Warren wrote:
> Office 2003 SP3 is running and as I initially said, the updates always
> work
> when done via "Office Update". It's only "Windows Update" that chokes.
>
> "PA Bear [MS MVP]" wrote:
>
>> Thanks. I've managed to find a reference to that error...
>>
>> 0x80241004
>> WU_E_MSI_WRONG_APP_CONTEXT
>> An update could not be applied because the application is installed
>> per-user
>>
>> [source:
>> http://technet2.microsoft.com/window...0b7a1033.mspx]
>>
>> ....but I'm not sure what it tells us, other than the possibility that
>> the
>> failure may be due to the fact that Visio 2002 and/or Office 2003 isn't
>> installed for all users.
>>
>> Are you running Office 2003 SP2 or Office 2003 SP3? Does the update (and
>> any others) install successfully via Office Update? =>
>> http://officeupdate.microsoft.com
>>
>> Otherwise, I'd suggest that you either begin a new thread about this
>> problem in Office Update or a Visio-specific newsgroup or...
>>
>> Start a free Windows Update support incident request:
>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>
>> Support for Windows Update:
>> http://support.microsoft.com/gp/wusupport
>>
>> For home users, no-charge support is available by calling 1-866-PCSAFETY
>> in
>> the United States and in Canada or by contacting your local Microsoft
>> subsidiary. There is no-charge for support calls that are associated
>> with
>> security updates. When you call, clearly state that your problem is
>> related to a Security Update and cite the update's KB number (i.e.,
>> KBKB947650 if running Office 2003 SP2; KB947650 if running Office 2003
>> SP3).
>>
>> For more information about how to contact your local Microsoft subsidiary
>> for security update support issues, visit the International Support Web
>> site: http://support.microsoft.com/common/international.aspx
>>
>> For enterprise customers, support for security updates is available
>> through
>> your usual support contacts.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE, OE, Security, Shell/User)
>> AumHa VSOP & Admin; DTS-L.net
>>
>> Warren wrote:
>>> The Office suite is 2003.
>>>
>>> This specific case however is:
>>>
>>> Visio 2002: Installation Failure
>>> Error Code: 0x80241004
>>> Try to install the update again, or request help from one of the
>>> following
>>> resources.
>>>
>>> and that's a cut/paste from the update history log.
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>> What Office version(s) is/are installed? Are you sure that's the exact
>>>> error number?
>>>> --
>>>> Warren wrote:
>>>>> For the past half dozen or so update cycles, whenever there are Office
>>>>> products to be updated, "Microsoft Update" makes an attempt to update
>>>>> them
>>>>> but always fails (including repeated attempts). This time around it
>>>>> was
>>>>> a
>>>>> failed attempt to update Visio and the error code was 0x80241004.
>>>>>
>>>>> I have learned that when this happens, if I then go over to the
>>>>> "Office
>>>>> Update" page and run the updater found there, it too finds that the
>>>>> same
>>>>> updates are required and it then proceeds to successfully install
>>>>> them.
>>>>>
>>>>> My question is why does the "Microsoft Update" always fail?
>>>>> Can it be fixed?

Try:

http://www.tech-archive.net/Archive/.../msg00718.html

Martin

"Warren" wrote:

> For the past half dozen or so update cycles, whenever there are Office
> products to be updated, "Microsoft Update" makes an attempt to update them
> but always fails (including repeated attempts). This time around it was a
> failed attempt to update Visio and the error code was 0x80241004.
>
> I have learned that when this happens, if I then go over to the "Office
> Update" page and run the updater found there, it too finds that the same
> updates are required and it then proceeds to successfully install them.
>
> My question is why does the "Microsoft Update" always fail?
> Can it be fixed?