Microsoft Update fails and gets in a loop

I posted the following on the WGA forum and received the reply at the bottom
of this thread informing me to post this on this forum instead. Please help.

I try to run a manual update and it says it has to validate windows. It
then errors that saying that if the active x bar doesn't appear to validate
the optional way. It validates and says it's sending me back to the update
page and this continues over and over. I ran the diagnostic and it hangs at
the windows activex line. All others pass. I downloaded the validation
diagnostic tool and it works. Here is the result

Diagnostic Report (1.7.0069.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: N/A
Cached Validation Code: N/A
Windows Product Key: *****-*****-2P6WC-JF3VG-X9BWV
Windows Product Key Hash: SMNYVRKbed3Fai7QyrxnOIjqTP4=
Windows Product ID: 76475-017-1309267-21333
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 5.1.2600.2.00010300.2.0.hom
CSVLK Server: N/A
CSVLK PID: N/A
ID: {5DE84C31-C6E9-40F0-A498-8F909592A3CC}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.59.1
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-171-1
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A
Version: N/A

Notifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.7.18.7
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft

OGA Data-->
Office Status: 100 Genuine
OGA Version: Registered, 1.6.28.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-531-645_025D1FF3-171-1

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details:
<GenuineResults><MachineData><UGUID>{5DE84C31-C6E9-40F0-A498-8F909592A3CC}</UGUID><Version>1.7.0069.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-X9BWV</PKey><PID>76475-017-1309267-21333</PID><PIDType>5</PIDType><SID>S-1-5-21-1390067357-507921405-854245398</SID><SYSTEM><Manufacturer>00101910

XL768</Manufacturer><Model>15147900000340</Model></SYSTEM><BIOS><Manufacturer>Phoenix
Technologies LTD</Manufacturer><Version>2.00</Version><SMBIOSVersion
major="2"
minor="0"/><Date>20000725000000.000000+000</Date></BIOS><HWID>254436DF01842059</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central
Standard
Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Hewlett-Packard</name><model>Pavilion</model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product
GUID="{91E30409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft
Office Professional Edition
2003</Name><Ver>11</Ver><Val>9848439202735A4</Val><Hash>sXr9+olzj7g47t3WplrqOYJZETo=</Hash><Pid>73931-722-0580555-57823</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults>



Why am I caught in this loop? I've emptied the temporary files, cookies,
history - everything. I've restarted several times and nothing works.



Report Abuse



Today, 11:14 AM
Matt Prall MS

Moderator

Posts 484 Answer Re: Microsoft Update fails and gets in a loop
Was this post helpful ?


Hello bwbmom,



Your issue appears to be Windows Update and not Windows Genuine Advantage
(WGA) related. This Forum is only for support of WGA. Your issue appears to
be outside the scope of the Genuine Advantage forum. Please visit
https://support.microsoft.com/oas/de...spx?gprid=6527 and submit a FREE
support request for Windows Update problem which you are experiencing.



You may also consider self help options detailed below. Please visit the
Discussions in Windows Update Forum located here:
http://www.microsoft.com/windowsxp/e...&lang=en&cr=US
and post what exactly is causing the problem. This forum specializes with WU
problems.

CrystalBall© sez...

Updates are not installed successfully from Windows Update, from Microsoft
Update, or by using Automatic Updates after you repair a Windows XP
installation:
http://support.microsoft.com/kb/943144

NB: Also applies to clean installs, upgrade installs, and Recovery installs.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


satxfili wrote:
> I posted the following on the WGA forum and received the reply at the
> bottom
> of this thread informing me to post this on this forum instead. Please
> help.
>
> I try to run a manual update and it says it has to validate windows. It
> then errors that saying that if the active x bar doesn't appear to
> validate
> the optional way. It validates and says it's sending me back to the
> update
> page and this continues over and over. I ran the diagnostic and it hangs
> at
> the windows activex line. All others pass. I downloaded the validation
> diagnostic tool and it works. Here is the result
>
> Diagnostic Report (1.7.0069.0):
> -----------------------------------------
> WGA Data-->
> Validation Status: Genuine
> Validation Code: 0
> Online Validation Code: N/A
> Cached Validation Code: N/A
> Windows Product Key: *****-*****-2P6WC-JF3VG-X9BWV
> Windows Product Key Hash: SMNYVRKbed3Fai7QyrxnOIjqTP4=
> Windows Product ID: 76475-017-1309267-21333
> Windows Product ID Type: 5
> Windows License Type: Retail
> Windows OS version: 5.1.2600.2.00010300.2.0.hom
> CSVLK Server: N/A
> CSVLK PID: N/A
> ID: {5DE84C31-C6E9-40F0-A498-8F909592A3CC}(3)
> Is Admin: Yes
> TestCab: 0x0
> WGA Version: Registered, 1.7.59.1
> Signed By: Microsoft
> Product Name: N/A
> Architecture: N/A
> Build lab: N/A
> TTS Error: N/A
> Validation Diagnostic: 025D1FF3-171-1
> Resolution Status: N/A
>
> WgaER Data-->
> ThreatID(s): N/A
> Version: N/A
>
> Notifications Data-->
> Cached Result: 0
> File Exists: Yes
> Version: 1.7.18.7
> WgaTray.exe Signed By: Microsoft
> WgaLogon.dll Signed By: Microsoft
>
> OGA Data-->
> Office Status: 100 Genuine
> OGA Version: Registered, 1.6.28.0
> Signed By: Microsoft
> Office Diagnostics: B4D0AA8B-531-645_025D1FF3-171-1
>
> Browser Data-->
> Proxy settings: N/A
> User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
> Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
> Download signed ActiveX controls: Prompt
> Download unsigned ActiveX controls: Disabled
> Run ActiveX controls and plug-ins: Allowed
> Initialize and script ActiveX controls not marked as safe: Disabled
> Allow scripting of Internet Explorer Webbrowser control: Disabled
> Active scripting: Allowed
> Script ActiveX controls marked as safe for scripting: Allowed
>
> File Scan Data-->
>
> Other data-->
> Office Details:
> <GenuineResults><MachineData><UGUID>{5DE84C31-C6E9-40F0-A498-8F909592A3CC}</UGUID><Version>1.7.0069.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-X9BWV</PKey><PID>76475-017-1309267-21333</PID><PIDType>5</PIDType><SID>S-1-5-21-1390067357-507921405-854245398</SID><SYSTEM><Manufacturer>00101910
>
> XL768</Manufacturer><Model>15147900000340</Model></SYSTEM><BIOS><Manufacturer>Phoenix
> Technologies LTD</Manufacturer><Version>2.00</Version><SMBIOSVersion
> major="2"
> minor="0"/><Date>20000725000000.000000+000</Date></BIOS><HWID>254436DF01842059</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central
> Standard
> Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Hewlett-Packard</name><model>Pavilion</model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product
> GUID="{91E30409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft
> Office Professional Edition
> 2003</Name><Ver>11</Ver><Val>9848439202735A4</Val><Hash>sXr9+olzj7g47t3WplrqOYJZETo=</Hash><Pid>73931-722-0580555-57823</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults>
>
>
>
> Why am I caught in this loop? I've emptied the temporary files, cookies,
> history - everything. I've restarted several times and nothing works.
>
>
>
> Report Abuse
>
>
>
> Today, 11:14 AM
> Matt Prall MS
>
> Moderator
>
> Posts 484 Answer Re: Microsoft Update fails and gets in a loop
> Was this post helpful ?
>
>
> Hello bwbmom,
>
>
>
> Your issue appears to be Windows Update and not Windows Genuine Advantage
> (WGA) related. This Forum is only for support of WGA. Your issue appears
> to
> be outside the scope of the Genuine Advantage forum. Please visit
> https://support.microsoft.com/oas/de...spx?gprid=6527 and submit a
> FREE
> support request for Windows Update problem which you are experiencing.
>
>
>
> You may also consider self help options detailed below. Please visit the
> Discussions in Windows Update Forum located here:
> http://www.microsoft.com/windowsxp/e...&lang=en&cr=US
> and post what exactly is causing the problem. This forum specializes with
> WU
> problems.

I'm sorry but I don't understand what you are telling me. I did not do a
repair of a windows XP installation.

It was working just fine before and now it isn't. Do I need to do a new
install? Please be more specific.


"PA Bear [MS MVP]" wrote:

> CrystalBall© sez...
>
> Updates are not installed successfully from Windows Update, from Microsoft
> Update, or by using Automatic Updates after you repair a Windows XP
> installation:
> http://support.microsoft.com/kb/943144

>
> NB: Also applies to clean installs, upgrade installs, and Recovery installs.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
>
> satxfili wrote:
> > I posted the following on the WGA forum and received the reply at the
> > bottom
> > of this thread informing me to post this on this forum instead. Please
> > help.
> >
> > I try to run a manual update and it says it has to validate windows. It
> > then errors that saying that if the active x bar doesn't appear to
> > validate
> > the optional way. It validates and says it's sending me back to the
> > update
> > page and this continues over and over. I ran the diagnostic and it hangs
> > at
> > the windows activex line. All others pass. I downloaded the validation
> > diagnostic tool and it works. Here is the result
> >
> > Diagnostic Report (1.7.0069.0):
> > -----------------------------------------
> > WGA Data-->
> > Validation Status: Genuine
> > Validation Code: 0
> > Online Validation Code: N/A
> > Cached Validation Code: N/A
> > Windows Product Key: *****-*****-2P6WC-JF3VG-X9BWV
> > Windows Product Key Hash: SMNYVRKbed3Fai7QyrxnOIjqTP4=
> > Windows Product ID: 76475-017-1309267-21333
> > Windows Product ID Type: 5
> > Windows License Type: Retail
> > Windows OS version: 5.1.2600.2.00010300.2.0.hom
> > CSVLK Server: N/A
> > CSVLK PID: N/A
> > ID: {5DE84C31-C6E9-40F0-A498-8F909592A3CC}(3)
> > Is Admin: Yes
> > TestCab: 0x0
> > WGA Version: Registered, 1.7.59.1
> > Signed By: Microsoft
> > Product Name: N/A
> > Architecture: N/A
> > Build lab: N/A
> > TTS Error: N/A
> > Validation Diagnostic: 025D1FF3-171-1
> > Resolution Status: N/A
> >
> > WgaER Data-->
> > ThreatID(s): N/A
> > Version: N/A
> >
> > Notifications Data-->
> > Cached Result: 0
> > File Exists: Yes
> > Version: 1.7.18.7
> > WgaTray.exe Signed By: Microsoft
> > WgaLogon.dll Signed By: Microsoft
> >
> > OGA Data-->
> > Office Status: 100 Genuine
> > OGA Version: Registered, 1.6.28.0
> > Signed By: Microsoft
> > Office Diagnostics: B4D0AA8B-531-645_025D1FF3-171-1
> >
> > Browser Data-->
> > Proxy settings: N/A
> > User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
> > Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
> > Download signed ActiveX controls: Prompt
> > Download unsigned ActiveX controls: Disabled
> > Run ActiveX controls and plug-ins: Allowed
> > Initialize and script ActiveX controls not marked as safe: Disabled
> > Allow scripting of Internet Explorer Webbrowser control: Disabled
> > Active scripting: Allowed
> > Script ActiveX controls marked as safe for scripting: Allowed
> >
> > File Scan Data-->
> >
> > Other data-->
> > Office Details:
> > <GenuineResults><MachineData><UGUID>{5DE84C31-C6E9-40F0-A498-8F909592A3CC}</UGUID><Version>1.7.0069.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-X9BWV</PKey><PID>76475-017-1309267-21333</PID><PIDType>5</PIDType><SID>S-1-5-21-1390067357-507921405-854245398</SID><SYSTEM><Manufacturer>00101910
> >
> > XL768</Manufacturer><Model>15147900000340</Model></SYSTEM><BIOS><Manufacturer>Phoenix
> > Technologies LTD</Manufacturer><Version>2.00</Version><SMBIOSVersion
> > major="2"
> > minor="0"/><Date>20000725000000.000000+000</Date></BIOS><HWID>254436DF01842059</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central
> > Standard
> > Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Hewlett-Packard</name><model>Pavilion</model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product
> > GUID="{91E30409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft
> > Office Professional Edition
> > 2003</Name><Ver>11</Ver><Val>9848439202735A4</Val><Hash>sXr9+olzj7g47t3WplrqOYJZETo=</Hash><Pid>73931-722-0580555-57823</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults>
> >
> >
> >
> > Why am I caught in this loop? I've emptied the temporary files, cookies,
> > history - everything. I've restarted several times and nothing works.
> >
> >
> >
> > Report Abuse
> >
> >
> >
> > Today, 11:14 AM
> > Matt Prall MS
> >
> > Moderator
> >
> > Posts 484 Answer Re: Microsoft Update fails and gets in a loop
> > Was this post helpful ?
> >
> >
> > Hello bwbmom,
> >
> >
> >
> > Your issue appears to be Windows Update and not Windows Genuine Advantage
> > (WGA) related. This Forum is only for support of WGA. Your issue appears
> > to
> > be outside the scope of the Genuine Advantage forum. Please visit
> > https://support.microsoft.com/oas/de...spx?gprid=6527 and submit a
> > FREE
> > support request for Windows Update problem which you are experiencing.
> >
> >
> >
> > You may also consider self help options detailed below. Please visit the
> > Discussions in Windows Update Forum located here:
> > http://www.microsoft.com/windowsxp/e...&lang=en&cr=US
> > and post what exactly is causing the problem. This forum specializes with
> > WU
> > problems.
>
>

I ran the steps in the article you referenced and they did not help. Method
1 completed but I still got the same problem. Method 2 told me it was
already installed.
I tried turning off the Trend MIcro security and running it and still no
success.

"satxfili" wrote:

> I'm sorry but I don't understand what you are telling me. I did not do a
> repair of a windows XP installation.
>
> It was working just fine before and now it isn't. Do I need to do a new
> install? Please be more specific.
>
>
> "PA Bear [MS MVP]" wrote:
>
> > CrystalBall© sez...
> >
> > Updates are not installed successfully from Windows Update, from Microsoft
> > Update, or by using Automatic Updates after you repair a Windows XP
> > installation:
> > http://support.microsoft.com/kb/943144
>
> >
> > NB: Also applies to clean installs, upgrade installs, and Recovery installs.
> > --
> > ~Robear Dyer (PA Bear)
> > MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> > AumHa VSOP & Admin http://aumha.net
> > DTS-L http://dts-l.net/
> >
> >
> > satxfili wrote:
> > > I posted the following on the WGA forum and received the reply at the
> > > bottom
> > > of this thread informing me to post this on this forum instead. Please
> > > help.
> > >
> > > I try to run a manual update and it says it has to validate windows. It
> > > then errors that saying that if the active x bar doesn't appear to
> > > validate
> > > the optional way. It validates and says it's sending me back to the
> > > update
> > > page and this continues over and over. I ran the diagnostic and it hangs
> > > at
> > > the windows activex line. All others pass. I downloaded the validation
> > > diagnostic tool and it works. Here is the result
> > >
> > > Diagnostic Report (1.7.0069.0):
> > > -----------------------------------------
> > > WGA Data-->
> > > Validation Status: Genuine
> > > Validation Code: 0
> > > Online Validation Code: N/A
> > > Cached Validation Code: N/A
> > > Windows Product Key: *****-*****-2P6WC-JF3VG-X9BWV
> > > Windows Product Key Hash: SMNYVRKbed3Fai7QyrxnOIjqTP4=
> > > Windows Product ID: 76475-017-1309267-21333
> > > Windows Product ID Type: 5
> > > Windows License Type: Retail
> > > Windows OS version: 5.1.2600.2.00010300.2.0.hom
> > > CSVLK Server: N/A
> > > CSVLK PID: N/A
> > > ID: {5DE84C31-C6E9-40F0-A498-8F909592A3CC}(3)
> > > Is Admin: Yes
> > > TestCab: 0x0
> > > WGA Version: Registered, 1.7.59.1
> > > Signed By: Microsoft
> > > Product Name: N/A
> > > Architecture: N/A
> > > Build lab: N/A
> > > TTS Error: N/A
> > > Validation Diagnostic: 025D1FF3-171-1
> > > Resolution Status: N/A
> > >
> > > WgaER Data-->
> > > ThreatID(s): N/A
> > > Version: N/A
> > >
> > > Notifications Data-->
> > > Cached Result: 0
> > > File Exists: Yes
> > > Version: 1.7.18.7
> > > WgaTray.exe Signed By: Microsoft
> > > WgaLogon.dll Signed By: Microsoft
> > >
> > > OGA Data-->
> > > Office Status: 100 Genuine
> > > OGA Version: Registered, 1.6.28.0
> > > Signed By: Microsoft
> > > Office Diagnostics: B4D0AA8B-531-645_025D1FF3-171-1
> > >
> > > Browser Data-->
> > > Proxy settings: N/A
> > > User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
> > > Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
> > > Download signed ActiveX controls: Prompt
> > > Download unsigned ActiveX controls: Disabled
> > > Run ActiveX controls and plug-ins: Allowed
> > > Initialize and script ActiveX controls not marked as safe: Disabled
> > > Allow scripting of Internet Explorer Webbrowser control: Disabled
> > > Active scripting: Allowed
> > > Script ActiveX controls marked as safe for scripting: Allowed
> > >
> > > File Scan Data-->
> > >
> > > Other data-->
> > > Office Details:
> > > <GenuineResults><MachineData><UGUID>{5DE84C31-C6E9-40F0-A498-8F909592A3CC}</UGUID><Version>1.7.0069.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-X9BWV</PKey><PID>76475-017-1309267-21333</PID><PIDType>5</PIDType><SID>S-1-5-21-1390067357-507921405-854245398</SID><SYSTEM><Manufacturer>00101910
> > >
> > > XL768</Manufacturer><Model>15147900000340</Model></SYSTEM><BIOS><Manufacturer>Phoenix
> > > Technologies LTD</Manufacturer><Version>2.00</Version><SMBIOSVersion
> > > major="2"
> > > minor="0"/><Date>20000725000000.000000+000</Date></BIOS><HWID>254436DF01842059</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central
> > > Standard
> > > Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Hewlett-Packard</name><model>Pavilion</model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product
> > > GUID="{91E30409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft
> > > Office Professional Edition
> > > 2003</Name><Ver>11</Ver><Val>9848439202735A4</Val><Hash>sXr9+olzj7g47t3WplrqOYJZETo=</Hash><Pid>73931-722-0580555-57823</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults>
> > >
> > >
> > >
> > > Why am I caught in this loop? I've emptied the temporary files, cookies,
> > > history - everything. I've restarted several times and nothing works.
> > >
> > >
> > >
> > > Report Abuse
> > >
> > >
> > >
> > > Today, 11:14 AM
> > > Matt Prall MS
> > >
> > > Moderator
> > >
> > > Posts 484 Answer Re: Microsoft Update fails and gets in a loop
> > > Was this post helpful ?
> > >
> > >
> > > Hello bwbmom,
> > >
> > >
> > >
> > > Your issue appears to be Windows Update and not Windows Genuine Advantage
> > > (WGA) related. This Forum is only for support of WGA. Your issue appears
> > > to
> > > be outside the scope of the Genuine Advantage forum. Please visit
> > > https://support.microsoft.com/oas/de...spx?gprid=6527 and submit a
> > > FREE
> > > support request for Windows Update problem which you are experiencing.
> > >
> > >
> > >
> > > You may also consider self help options detailed below. Please visit the
> > > Discussions in Windows Update Forum located here:
> > > http://www.microsoft.com/windowsxp/e...&lang=en&cr=US
> > > and post what exactly is causing the problem. This forum specializes with
> > > WU
> > > problems.
> >
> >

You receive an error code and the copy of Microsoft Windows is not validated when you try
to use Windows Genuine Advantage to validate your copy of Windows
http://support.microsoft.com/kb/908440

You cannot download Windows Genuine Advantage updates on a Windows XP-based computer that
you purchased from an Original Equipment Manufacturer
http://support.microsoft.com/kb/914225

The Windows Genuine Advantage (WGA) validation check process does not complete when you
try to validate your copy of Windows XP or Windows 2000 Professional
http://support.microsoft.com/kb/905226

When you say you cleared out the temporary internet files, did you also try renaming the
softwaredistribution folder?
--
====================================
TaurArian [MVP] 2005-2008 - Australia
====================================
How to ask a question: http://support.microsoft.com/kb/555375
http://taurarian.mvps.org/index.htm
Emails will not be acknowledged - please post to the newsgroup so all may benefit.
Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco


"satxfili" <> wrote in message
news:51337F85-2671-4F14-839E-...
|I posted the following on the WGA forum and received the reply at the bottom
| of this thread informing me to post this on this forum instead. Please help.
|
| I try to run a manual update and it says it has to validate windows. It
| then errors that saying that if the active x bar doesn't appear to validate
| the optional way. It validates and says it's sending me back to the update
| page and this continues over and over. I ran the diagnostic and it hangs at
| the windows activex line. All others pass. I downloaded the validation
| diagnostic tool and it works. Here is the result
|
| Diagnostic Report (1.7.0069.0):
| -----------------------------------------
| WGA Data-->
| Validation Status: Genuine
| Validation Code: 0
| Online Validation Code: N/A
| Cached Validation Code: N/A
| Windows Product Key: *****-*****-2P6WC-JF3VG-X9BWV
| Windows Product Key Hash: SMNYVRKbed3Fai7QyrxnOIjqTP4=
| Windows Product ID: 76475-017-1309267-21333
| Windows Product ID Type: 5
| Windows License Type: Retail
| Windows OS version: 5.1.2600.2.00010300.2.0.hom
| CSVLK Server: N/A
| CSVLK PID: N/A
| ID: {5DE84C31-C6E9-40F0-A498-8F909592A3CC}(3)
| Is Admin: Yes
| TestCab: 0x0
| WGA Version: Registered, 1.7.59.1
| Signed By: Microsoft
| Product Name: N/A
| Architecture: N/A
| Build lab: N/A
| TTS Error: N/A
| Validation Diagnostic: 025D1FF3-171-1
| Resolution Status: N/A
|
| WgaER Data-->
| ThreatID(s): N/A
| Version: N/A
|
| Notifications Data-->
| Cached Result: 0
| File Exists: Yes
| Version: 1.7.18.7
| WgaTray.exe Signed By: Microsoft
| WgaLogon.dll Signed By: Microsoft
|
| OGA Data-->
| Office Status: 100 Genuine
| OGA Version: Registered, 1.6.28.0
| Signed By: Microsoft
| Office Diagnostics: B4D0AA8B-531-645_025D1FF3-171-1
|
| Browser Data-->
| Proxy settings: N/A
| User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
| Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
| Download signed ActiveX controls: Prompt
| Download unsigned ActiveX controls: Disabled
| Run ActiveX controls and plug-ins: Allowed
| Initialize and script ActiveX controls not marked as safe: Disabled
| Allow scripting of Internet Explorer Webbrowser control: Disabled
| Active scripting: Allowed
| Script ActiveX controls marked as safe for scripting: Allowed
|
| File Scan Data-->
|
| Other data-->
| Office Details:
|
<GenuineResults><MachineData><UGUID>{5DE84C31-C6E9-40F0-A498-8F909592A3CC}</UGUID><Version>1.7.0069.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-X9BWV</PKey><PID>76475-017-1309267-21333</PID><PIDType>5</PIDType><SID>S-1-5-21-1390067357-507921405-854245398</SID><SYSTEM><Manufacturer>00101910
|
| XL768</Manufacturer><Model>15147900000340</Model></SYSTEM><BIOS><Manufacturer>Phoenix
| Technologies LTD</Manufacturer><Version>2.00</Version><SMBIOSVersion
| major="2"
|
minor="0"/><Date>20000725000000.000000+000</Date></BIOS><HWID>254436DF01842059</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central
| Standard
|
Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Hewlett-Packard</name><model>Pavilion</model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product
|
GUID="{91E30409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft
| Office Professional Edition
|
2003</Name><Ver>11</Ver><Val>9848439202735A4</Val><Hash>sXr9+olzj7g47t3WplrqOYJZETo=</Hash><Pid>73931-722-0580555-57823</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults>
|
|
|
| Why am I caught in this loop? I've emptied the temporary files, cookies,
| history - everything. I've restarted several times and nothing works.
|
|
|
| Report Abuse
|
|
|
| Today, 11:14 AM
| Matt Prall MS
|
| Moderator
|
| Posts 484 Answer Re: Microsoft Update fails and gets in a loop
| Was this post helpful ?
|
|
| Hello bwbmom,
|
|
|
| Your issue appears to be Windows Update and not Windows Genuine Advantage
| (WGA) related. This Forum is only for support of WGA. Your issue appears to
| be outside the scope of the Genuine Advantage forum. Please visit
| https://support.microsoft.com/oas/de...spx?gprid=6527 and submit a FREE
| support request for Windows Update problem which you are experiencing.
|
|
|
| You may also consider self help options detailed below. Please visit the
| Discussions in Windows Update Forum located here:
|
http://www.microsoft.com/windowsxp/e...&lang=en&cr=US
| and post what exactly is causing the problem. This forum specializes with WU
| problems.
|
|
|
|
|
|
|

>>> Your issue appears to be Windows Update and not Windows Genuine
>>> Advantage
>>> (WGA) related. This Forum is only for support of WGA. Your issue appears
>>> to be outside the scope of the Genuine Advantage forum. Please visit
>>> https://support.microsoft.com/oas/de...spx?gprid=6527 and submit a
>>> FREE
>>> support request for Windows Update problem which you are experiencing.

Have you opened a free support incident as the Moderator of the WGA Forum
suggested?
=======================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB123456).

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net

satxfili wrote:
> I'm sorry but I don't understand what you are telling me. I did not do a
> repair of a windows XP installation.
>
> It was working just fine before and now it isn't. Do I need to do a new
> install? Please be more specific.
>
>
> "PA Bear [MS MVP]" wrote:
>
>> CrystalBall© sez...
>>
>> Updates are not installed successfully from Windows Update, from
>> Microsoft
>> Update, or by using Automatic Updates after you repair a Windows XP
>> installation:
>> http://support.microsoft.com/kb/943144
>
>>
>> NB: Also applies to clean installs, upgrade installs, and Recovery
>> installs. --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>>
>> satxfili wrote:
>>> I posted the following on the WGA forum and received the reply at the
>>> bottom
>>> of this thread informing me to post this on this forum instead. Please
>>> help.
>>>
>>> I try to run a manual update and it says it has to validate windows. It
>>> then errors that saying that if the active x bar doesn't appear to
>>> validate
>>> the optional way. It validates and says it's sending me back to the
>>> update
>>> page and this continues over and over. I ran the diagnostic and it
>>> hangs
>>> at
>>> the windows activex line. All others pass. I downloaded the validation
>>> diagnostic tool and it works. Here is the result
>>>
>>> Diagnostic Report (1.7.0069.0):
>>> -----------------------------------------
>>> WGA Data-->
>>> Validation Status: Genuine
>>> Validation Code: 0
>>> Online Validation Code: N/A
>>> Cached Validation Code: N/A
>>> Windows Product Key: *****-*****-2P6WC-JF3VG-X9BWV
>>> Windows Product Key Hash: SMNYVRKbed3Fai7QyrxnOIjqTP4=
>>> Windows Product ID: 76475-017-1309267-21333
>>> Windows Product ID Type: 5
>>> Windows License Type: Retail
>>> Windows OS version: 5.1.2600.2.00010300.2.0.hom
>>> CSVLK Server: N/A
>>> CSVLK PID: N/A
>>> ID: {5DE84C31-C6E9-40F0-A498-8F909592A3CC}(3)
>>> Is Admin: Yes
>>> TestCab: 0x0
>>> WGA Version: Registered, 1.7.59.1
>>> Signed By: Microsoft
>>> Product Name: N/A
>>> Architecture: N/A
>>> Build lab: N/A
>>> TTS Error: N/A
>>> Validation Diagnostic: 025D1FF3-171-1
>>> Resolution Status: N/A
>>>
>>> WgaER Data-->
>>> ThreatID(s): N/A
>>> Version: N/A
>>>
>>> Notifications Data-->
>>> Cached Result: 0
>>> File Exists: Yes
>>> Version: 1.7.18.7
>>> WgaTray.exe Signed By: Microsoft
>>> WgaLogon.dll Signed By: Microsoft
>>>
>>> OGA Data-->
>>> Office Status: 100 Genuine
>>> OGA Version: Registered, 1.6.28.0
>>> Signed By: Microsoft
>>> Office Diagnostics: B4D0AA8B-531-645_025D1FF3-171-1
>>>
>>> Browser Data-->
>>> Proxy settings: N/A
>>> User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
>>> Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
>>> Download signed ActiveX controls: Prompt
>>> Download unsigned ActiveX controls: Disabled
>>> Run ActiveX controls and plug-ins: Allowed
>>> Initialize and script ActiveX controls not marked as safe: Disabled
>>> Allow scripting of Internet Explorer Webbrowser control: Disabled
>>> Active scripting: Allowed
>>> Script ActiveX controls marked as safe for scripting: Allowed
>>>
>>> File Scan Data-->
>>>
>>> Other data-->
>>> Office Details:
>>> <GenuineResults><MachineData><UGUID>{5DE84C31-C6E9-40F0-A498-8F909592A3CC}</UGUID><Version>1.7.0069.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-X9BWV</PKey><PID>76475-017-1309267-21333</PID><PIDType>5</PIDType><SID>S-1-5-21-1390067357-507921405-854245398</SID><SYSTEM><Manufacturer>00101910
>>>
>>> XL768</Manufacturer><Model>15147900000340</Model></SYSTEM><BIOS><Manufacturer>Phoenix
>>> Technologies LTD</Manufacturer><Version>2.00</Version><SMBIOSVersion
>>> major="2"
>>> minor="0"/><Date>20000725000000.000000+000</Date></BIOS><HWID>254436DF01842059</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central
>>> Standard
>>> Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Hewlett-Packard</name><model>Pavilion</model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product
>>> GUID="{91E30409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft
>>> Office Professional Edition
>>> 2003</Name><Ver>11</Ver><Val>9848439202735A4</Val><Hash>sXr9+olzj7g47t3WplrqOYJZETo=</Hash><Pid>73931-722-0580555-57823</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults>
>>>
>>>
>>>
>>> Why am I caught in this loop? I've emptied the temporary files,
>>> cookies,
>>> history - everything. I've restarted several times and nothing works.
>>>
>>>
>>>
>>> Report Abuse
>>>
>>>
>>>
>>> Today, 11:14 AM
>>> Matt Prall MS
>>>
>>> Moderator
>>>
>>> Posts 484 Answer Re: Microsoft Update fails and gets in a loop
>>> Was this post helpful ?
>>>
>>>
>>> Hello bwbmom,
>>>
>>>
>>>
>>> Your issue appears to be Windows Update and not Windows Genuine
>>> Advantage
>>> (WGA) related. This Forum is only for support of WGA. Your issue appears
>>> to
>>> be outside the scope of the Genuine Advantage forum. Please visit
>>> https://support.microsoft.com/oas/de...spx?gprid=6527 and submit a
>>> FREE
>>> support request for Windows Update problem which you are experiencing.
>>>
>>>
>>>
>>> You may also consider self help options detailed below. Please visit
>>> the
>>> Discussions in Windows Update Forum located here:
>>> http://www.microsoft.com/windowsxp/e...&lang=en&cr=US
>>> and post what exactly is causing the problem. This forum specializes
>>> with
>>> WU
>>> problems.