Microsoft Update Fails at Download Stage (Win 2000)

Hi:

After scanning a few posts in this newsgroup, I discovered the
existence of the WindowsUpdate.log file, but I need assistance
interpreting its contents.

For many months, I have successfully updated an older notebook
running Windows 2000. The July updates installed without incident,
and the system was not used until I went to check for August
updates.

There are six critical updates at the Microsoft Update web site, and
the steps proceed okay until the downloads begin. Each download
status ends with "Download Failed" instead of "Done!".

What follows below my signature is what I think to be the applicable
section of the WindowsUpdate.log file. Does this information tell
any readers what I should try next? (Note: I cut out some lines
that are simply three additional attempts to resume each download
ending with a notice that no more attempts will be made, and
replaced them with < snip >.)

Thanks a lot,

~ Mark

2007-08-20 21:03:22:998 1356 4ac DnldMgr * Updates to download = 6
2007-08-20 21:03:23:028 1356 4ac Agent * Title = Windows
Malicious Software Removal Tool - August 2007 (KB890830)
2007-08-20 21:03:23:028 1356 4ac Agent * UpdateId =
{82DCC47D-3F6C-4237-9C1E-11C77C9CE904}.100
2007-08-20 21:03:23:028 1356 4ac Agent * Bundles 1 updates:
2007-08-20 21:03:23:028 1356 4ac Agent *
{8F5176CD-112D-44C9-8412-5F41DAC0F402}.100
2007-08-20 21:03:23:028 1356 4ac Agent * Title = Security Update
for Windows 2000 (KB921503)
2007-08-20 21:03:23:028 1356 4ac Agent * UpdateId =
{517F02CA-7584-48B0-897A-08AAF0DE0F4E}.104
2007-08-20 21:03:23:028 1356 4ac Agent * Bundles 1 updates:
2007-08-20 21:03:23:028 1356 4ac Agent *
{AE1EFBF8-0689-4528-BD5E-56F39F54298D}.104
2007-08-20 21:03:23:028 1356 4ac Agent * Title = Security Update
for Windows 2000 (KB938829)
2007-08-20 21:03:23:028 1356 4ac Agent * UpdateId =
{C55AFC95-ADD2-40C8-8047-2D0047E61D67}.102
2007-08-20 21:03:23:028 1356 4ac Agent * Bundles 1 updates:
2007-08-20 21:03:23:028 1356 4ac Agent *
{6A3DA7D8-6E84-4FCE-833F-11565B082891}.102
2007-08-20 21:03:23:028 1356 4ac Agent * Title = Cumulative
Security Update for Internet Explorer 6 Service Pack 1 (KB937143)
2007-08-20 21:03:23:028 1356 4ac Agent * UpdateId =
{80392EFB-F236-4B6F-A529-BE3383C91766}.102
2007-08-20 21:03:23:028 1356 4ac Agent * Bundles 1 updates:
2007-08-20 21:03:23:028 1356 4ac Agent *
{4453F314-A0C1-4D2A-AF24-CBBA0128D0E6}.102
2007-08-20 21:03:23:028 1356 4ac Agent * Title = Security Update
for Windows 2000 (KB936021)
2007-08-20 21:03:23:028 1356 4ac Agent * UpdateId =
{1293EA74-E0BB-4D7F-B54A-54016EA283EE}.103
2007-08-20 21:03:23:028 1356 4ac Agent * Bundles 1 updates:
2007-08-20 21:03:23:028 1356 4ac Agent *
{259A4B47-79EE-4F35-8C16-1703F151C2DC}.103
2007-08-20 21:03:23:028 1356 4ac Agent * Title = Security Update
for Internet Explorer 6 Service Pack 1 (KB938127)
2007-08-20 21:03:23:028 1356 4ac Agent * UpdateId =
{8D65EBF3-94A3-47AA-8367-1CECE5EE2392}.103
2007-08-20 21:03:23:028 1356 4ac Agent * Bundles 1 updates:
2007-08-20 21:03:23:028 1356 4ac Agent *
{BF3245A8-C398-4B6D-888C-37EBF3D2C6AA}.103
2007-08-20 21:03:23:519 1356 4ac Agent *********
2007-08-20 21:03:23:519 1356 4ac Agent ** END ** Agent:
Downloading updates [CallerId = MicrosoftUpdate]
2007-08-20 21:03:23:519 1356 4ac Agent *************
2007-08-20 21:03:24:280 1356 580 DnldMgr BITS job
{8A9B2A36-8B2A-4BC6-A073-3485ABC5FB88} hit a transient error,
updateId = {8F5176CD-112D-44C9-8412-5F41DAC0F402}.100, error =
0x80072EFE

< snip >

2007-08-20 21:03:25:051 1356 580 DnldMgr Error 0x80072efe occurred
while downloading update; notifying dependent calls.
2007-08-20 21:03:25:872 1356 580 DnldMgr BITS job
{914A568C-991F-477A-82FC-707C8301C166} hit a transient error,
updateId = {AE1EFBF8-0689-4528-BD5E-56F39F54298D}.104, error =
0x80072EFE

< snip >

2007-08-20 21:03:26:603 1356 580 DnldMgr Error 0x80072efe occurred
while downloading update; notifying dependent calls.
2007-08-20 21:03:27:364 1356 580 DnldMgr BITS job
{08E88DF0-9212-4FD2-93EB-0E6440A6F4C4} hit a transient error,
updateId = {6A3DA7D8-6E84-4FCE-833F-11565B082891}.102, error =
0x80072EFE

< snip >

2007-08-20 21:03:28:025 1356 580 DnldMgr Error 0x80072efe occurred
while downloading update; notifying dependent calls.
2007-08-20 21:03:28:856 1356 3b8 DnldMgr BITS job
{640373F5-425E-4877-84B3-CAA2C8899FC6} hit a transient error,
updateId = {4453F314-A0C1-4D2A-AF24-CBBA0128D0E6}.102, error =
0x80072EFE

< snip >

2007-08-20 21:03:30:188 1356 4b4 DnldMgr Error 0x80072efe occurred
while downloading update; notifying dependent calls.
2007-08-20 21:03:30:268 1356 4ac Report REPORT EVENT:
{FCBE62E4-5D82-4C10-A241-77777600A172} 2007-08-20 21:03:25:201-04001 161 101 {82DCC47D-3F6C-4237-9C1E-11C77C9CE904} 100 80072efe MicrosoftUpdate Failure ContentDownload Error: Download failed.
2007-08-20 21:03:30:268 1356 4ac Report REPORT EVENT:
{BCE89608-C0B6-4892-8DCF-015ECD9FB089} 2007-08-20 21:03:26:613-04001 161 101 {517F02CA-7584-48B0-897A-08AAF0DE0F4E} 104 80072efe MicrosoftUpdate Failure ContentDownload Error: Download failed.
2007-08-20 21:03:30:268 1356 4ac Report REPORT EVENT:
{D6F3DA44-8602-4DE9-8E6E-FEAFBBB93296} 2007-08-20 21:03:28:085-04001 161 101 {C55AFC95-ADD2-40C8-8047-2D0047E61D67} 102 80072efe MicrosoftUpdate Failure ContentDownload Error: Download failed.
2007-08-20 21:03:30:969 1356 4b4 DnldMgr BITS job
{5D711DF3-C911-48E4-A9DB-E37688B7F53E} hit a transient error,
updateId = {259A4B47-79EE-4F35-8C16-1703F151C2DC}.103, error =
0x80072EFE

< snip >

2007-08-20 21:03:32:251 1356 5b0 DnldMgr Error 0x80072efe occurred
while downloading update; notifying dependent calls.
2007-08-20 21:03:32:361 1356 580 DnldMgr Error 0x80072efe occurred
while downloading update; notifying dependent calls.
2007-08-20 21:03:33:132 1356 4b4 DnldMgr BITS job
{C5356EA3-8867-423E-AA31-8FC47AD1D0EF} hit a transient error,
updateId = {BF3245A8-C398-4B6D-888C-37EBF3D2C6AA}.103, error =
0x80072EFE

< snip >

2007-08-20 21:03:34:544 1356 580 DnldMgr Error 0x80072efe occurred
while downloading update; notifying dependent calls.
2007-08-20 21:03:34:635 1356 5b0 DnldMgr Error 0x80072efe occurred
while downloading update; notifying dependent calls.
2007-08-20 21:03:34:645 1356 4ac Report REPORT EVENT:
{5B344E49-BF50-4EAE-9C52-8A4876AC79A4} 2007-08-20 21:03:30:198-04001 161 101 {80392EFB-F236-4B6F-A529-BE3383C91766} 102 80072efe MicrosoftUpdate Failure ContentDownload Error: Download failed.
2007-08-20 21:03:34:645 1356 4ac Report REPORT EVENT:
{C046F3EC-2BE1-450A-B796-B6DED7F9F186} 2007-08-20 21:03:32:291-04001 161 101 {1293EA74-E0BB-4D7F-B54A-54016EA283EE} 103 80072efe MicrosoftUpdate Failure ContentDownload Error: Download failed.
2007-08-20 21:03:34:655 1296 3d8 COMAPI >>-- RESUMED -- COMAPI:
Download [ClientId = MicrosoftUpdate]
2007-08-20 21:03:34:655 1296 3d8 COMAPI - Download call complete
(succeeded = 0, succeeded with errors = 0, failed = 6, unaccounted =
0)
2007-08-20 21:03:34:655 1296 3d8 COMAPI - WARNING: Exit code =
0x00000000; Call error code = 0x80240022
2007-08-20 21:03:34:655 1296 3d8 COMAPI ---------
2007-08-20 21:03:34:655 1296 3d8 COMAPI -- END -- COMAPI:
Download [ClientId = MicrosoftUpdate]
2007-08-20 21:03:34:655 1296 3d8 COMAPI -------------
2007-08-20 21:03:39:562 1356 4ac Report REPORT EVENT:
{CD16A939-0070-4E9F-8D20-A01EDF4F6D09} 2007-08-20 21:03:34:554-04001 161 101 {8D65EBF3-94A3-47AA-8367-1CECE5EE2392} 103 80072efe MicrosoftUpdate Failure ContentDownload Error: Download failed.

"Mark M Morse" <> schrieb:

> 2007-08-20 21:03:25:051 1356 580 DnldMgr Error 0x80072efe occurred
> while downloading update; notifying dependent calls.

That's a time out error, the server cannot be reached.

> 2007-08-20 21:03:34:655 1296 3d8 COMAPI - WARNING: Exit code =
> 0x00000000; Call error code = 0x80240022

http://support.microsoft.com/kb/924123
Installing the Root Certificates update may resolve the issue.

Bye,
Freudi

Hi Freudi:

Thanks for your post.

I retried four times over the past three days, and the issue
remains.

On the last attempt today, I took another Windows 2000 laptop that
has not been used for a few months, and I tried to update both
systems side-by-side while they accessed the Internet using the same
network. The old laptop updated without incident, but the
problematic one still failed at the download stage with the same
error in the log file.

Since both machines used the same network and were at Microsoft
Update at the same time, I'm thinking something is wrong with the
computer's data.

I looked at the KB link that you suggested, but it instructs to use
Microsoft Update, and that download fails, too. Is there another
way to update the Root Certificates, or do you have any other
suggestions?

Thanks,

~ Mark


Ottmar Freudenberger wrote, in part:
>
> That's a time out error, the server cannot be reached.
>
> http://support.microsoft.com/kb/924123
> Installing the Root Certificates update may resolve the issue.


> Mark M Morse wrote, in part:
>>
>> 2007-08-20 21:03:25:051 1356 580 DnldMgr Error 0x80072efe
>> occurred
>> while downloading update; notifying dependent calls.
>>
>> 2007-08-20 21:03:34:655 1296 3d8 COMAPI - WARNING: Exit code =
>> 0x00000000; Call error code = 0x80240022

"Mark M Morse" <> schrieb:

>> http://support.microsoft.com/kb/924123
>> Installing the Root Certificates update may resolve the issue.

> I looked at the KB link that you suggested, but it instructs to use
> Microsoft Update, and that download fails, too.

The download of what? The Windows Update Client or the Root Certificates?

> Is there another way to update the Root Certificates,

Direct download URL for Windows 2000:
http://download.windowsupdate.com/ms...8765c13165.exe

Bye,
Freudi

Hi Freudi:

The resolution in KB924123 instructs to update the root certificates
using the Microsoft Update web site. That did not succeed.

Tomorrow, I will try the second URL that you provided.

Thanks!

~ Mark

PS: I'm not sure what "Windows Update Client" means. Is this
another name for the Microsoft Update web site?


Ottmar Freudenberger wrote, in part:
>
> The download of what?
> The Windows Update Client or the Root Certificates?
>
> Direct download URL for Windows 2000:
> http://download.windowsupdate.com/ms...8765c13165.exe


> Mark M Morse wrote, in part:
>>
>> I looked at the KB link that you suggested, but it instructs to
>> use
>> Microsoft Update, and that download fails, too.
>> Is there another way to update the Root Certificates


>> Ottmar Freudenberger wrote, in part:
>>>
>>> http://support.microsoft.com/kb/924123
>>> Installing the Root Certificates update may resolve the issue.

"Mark M Morse" <> schrieb:

> The resolution in KB924123 instructs to update the root certificates
> using the Microsoft Update web site. That did not succeed.
>
> Tomorrow, I will try the second URL that you provided.

Did it work?

> PS: I'm not sure what "Windows Update Client" means.

Windows Update Client = Windows Update Agent.

Bye,
Freudi

In the end, it did not work.

I used the URL.

I downloaded the file rootsupd_d54d141df0fb4e29d557f8765c13165.exe.

When I try to execute this file, nothing happens.

I deleted the file and retried; I got the same result.

~ Mark


Ottmar Freudenberger wrote:
>
> Did it work?

"Mark M Morse" <> schrieb:

> I downloaded the file rootsupd_d54d141df0fb4e29d557f8765c13165.exe.
>
> When I try to execute this file, nothing happens.

That's normal, there's nothing *obvious* happening installing the
Root Certificates.

> I deleted the file and retried; I got the same result.

Did you reboot Windows?

Bye,
Freudi

Hey! Where's the reply that I posted on 09-05-2007 at 0013 hours
PT?

(I think that I need to post it again)

~ Mark

This is stupid. I've posted my reply twice; the last time was
09-06-2007 at 0248 hours PT. This time, I'm going to paste the text
into this post.

----------------

Hi Freudi:

I cannot agree that it's normal for a Microsoft update to complete
in the absence of any output whatsoever. Show me a Microsoft
developer who codes end-user software that provides no information
for the user, and I'll show you somebody who may be categorized as
being lazy, not giving a sh!t, or anticipating no need to use such
programs personally.

By the way, when I wrote that nothing happens, I really mean
nothing. No hard-drive activity, no changes in the mouse pointer,
absolutely nothing visual or audible.

Back to the matter at hand, yes, I shut down the computer both times
after I tried to execute that file.

Subsequently, the download failures still occur at the Microsoft
Update web site, and I still get the same error code in
windowsupdate.log.

~ Mark


Ottmar Freudenberger wrote:
>
> That's normal, there's nothing *obvious* happening installing the
> Root Certificates.
>
> Did you reboot Windows?


> Mark M Morse wrote:
>>
>> I downloaded the file
>> rootsupd_d54d141df0fb4e29d557f8765c13165.exe.
>>
>> When I try to execute this file, nothing happens.