Gumbo On The Bayou wrote:
> I am recovering from a very nasty Malware called "Windows Antivirus
> Pro". One of the things that I am still having problems with is
> Microsoft Update.
>
> I have tried to update Windows through various ways and the results
> are the same... the it starts to install, tells me that it has
> installed, I reboot (un-promted), and when I return to Microsoft
> Update, the very same update that I just installed is waiting to be
> installed again.
>
> The update that I am trying to run is: " Security Update for
> Microsoft XML Core Services 4.0 Service Pack 2 (KB954430)". I has
> already downloaded through the automatic update process. No matter
> how hard that I try to install the update, it still remains waiting
> to be installed.
>
> Does anybody have any suggestions on how I can proceed?
First - let's be sure your Windows Update system is in top shape. After
that - we can address the specific issue - if it still exists.
Fix your file/registry permissions...
Ignore the title and follow the sub-section under "Advanced Troubleshooting"
titled, "Method 1: Reset the registry and the file permissions"
http://support.microsoft.com/kb/949377
*will take time
Reboot and ...
Download, install, run, update and perform a full scan (separately) with the
following two applications (freeware versions are the ones to use for this):
SuperAntiSpyware
http://www.superantispyware.com/
MalwareBytes
http://www.malwarebytes.com/
After performing a full scan with one and then the other and removing
whatever they both find completely, you may uninstall these products,
if you wish.
Download and run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx
Reboot.
Download/Install the latest Windows Installer (for your OS):
( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe )
http://www.microsoft.com/downloadS/d...displaylang=en
Reboot.
and...
Download the latest version of the Windows Update agent from here (x86):
http://go.microsoft.com/fwlink/?LinkID=91237
.... and save it to the root of your C:\ drive. After saving it to the root
of the C:\ drive, do the following:
Close all Internet Explorer windows and other applications.
Start button --> RUN and type in:
%SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
--> Click OK.
(If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on
NEXT --> When it finishes installing, click on "Finish"...
Reboot.
Then follow the instructions here:
How do I reset Windows Update components?
http://support.microsoft.com/kb/971058
Reboot.
CHKDSK
How to scan your disks for errors
http://support.microsoft.com/kb/315265
* will take time, will take a reboot.
Defragment
How to Defragment your hard drives
http://support.microsoft.com/kb/314848
* will take time
Ensure your hardware drivers are up to date (from the hardware
manufacturer's respective web pages.)
Reboot for good measure...
Log on as an user with administrative rights and open Internet Explorer
and visit
http://windowsupdate.microsoft.com/ and select to do a
CUSTOM scan...
Every time you are about to click on something while at these web pages -
first press and hold down the CTRL key while you click on it. You can
release the CTRL key after clicking each time.
Once the scan is done, select just _ONE_ of the high priority updates
(deselect any others) and install it.
Reboot again.
If it did work - try the web page again - selecting no more than 3-5 at a
time. Rebooting as needed.
The Optional Software updates are generally safe - although I recommend
against the "Windows Search" one and any of the "Office Live" ones or
"Windows Live" ones fornow. I would completely avoid the
Optional Hardware updates. Also - I do not see any urgent need to install
Internet Explorer 8 at this time.
As for the direct issue:
Viewing the Knowledge Base Article for the update:
http://support.microsoft.com/kb/954430
Under "Known issues with this security update", you might read this:
"This security update may repeatedly appear in the update list on Microsoft
Update or on Windows Update if one of the system files is corrupted or if it
has not been updated correctly. For more information about this issue, click
the following article number to view the article in the Microsoft Knowledge
Base:
[941729] Security updates for Microsoft XML Core Services 4.0 Service Pack 2
may repeatedly appear in the update list on Microsoft Update or on Windows
Update"
Which naturally leads you here:
http://support.microsoft.com/kb/941729/
Titled: "Security updates for Microsoft XML Core Services 4.0 Service Pack 2
may repeatedly appear in the update list on Microsoft Update or on Windows
Update"
With this simple resolution:
To resolve this problem, follow these steps:
1. Click Start, click Run, type cmd, and then press ENTER.
2. At the command prompt, type
ren %windir%\System32\msxml4.dll msxml4.old
and then press ENTER.
**Note** After you press ENTER, you may receive the following
error message. "Cannot find the file specified."
Ignore this message, and go to step 3.
3. At the command prompt, type exit, and then press ENTER.
4. Visit the following Microsoft Web site:
http://www.update.microsoft.com
5. Download and then install the latest MSXML security update.
--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html
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