We (Microsoft) are aware of an issue that is affecting the ability of Zone
Alarm customers to access the Internet after the installation of the MS08-037
(KB951748) Security Update released on July 9th.
Both Microsoft and Zone Alarm are actively working on the issue. For further
help in resolving the issue, we suggest you contact Zone Alarm customer
service at 1-877-966-5221 (within North America), +1 415 633 4588 (outside
the United States), or by faxing to +1 415 633 4589.
The Zone Alarm website states that technical support is available for a fee
by calling 877-365-ZONE (9663). If you have another means of accessing the
Internet, the Zone Alarm website (
www.zonealarm.com) has some recommended
workarounds.
One of the temporary workarounds that is mentioned on the Zone Alarm website
is to change the Zone Alarm Personal Firewall to a setting of “Medium”
protection. The Zone Alarm site says that it does not recommend this option,
as it may reduce your security level. Microsoft also does not recommend this
workaround, but it may temporarily allow Internet access.
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