Thank you - we finally got the help we needed with this issue. The support
rep instructed us to download Windows XP Service Pack 3 and install it in
Safe Mode.
We have a new problem that has not elicited a response, let alone a
solution, in two days: one of our seven AT&T email accounts no longer
receives in Outlook 2003. The initial reply was that the problem is with our
antivirus software, which does not make sense, since only one of our email
accounts has the issue. Another reply was that the problem is with our ISP;
we have already verified the account settings, and all our other AT&T
accounts work. We have posted the problem in the Outlook General Questions
Discussion Group. Where else should we get help with this problem?
"PA Bear [MS MVP]" wrote:
> YW. Let us know how you make out, please.
>
> J and N wrote:
> > Thank you. We are working with a Support Rep now. We hope this person
> > will
> > actually resolve our problem - last time we contacted them, Microsoft
> > Support never actually answered our question!
> >
> > "PA Bear [MS MVP]" wrote:
> >
> >> Start a free Windows Update support incident request:
> >> https://support.microsoft.com/oas/de...spx?gprid=6527
> >>
> >> For home users, no-charge support is available by calling 1-866-PCSAFETY
> >> in
> >> the United States and in Canada or by contacting your local Microsoft
> >> subsidiary. There is no-charge for support calls that are associated
> >> with
> >> security updates. (NB: Few, if any, Windows Live updates are security
> >> related.)
> >>
> >> Support for Windows Update:
> >> http://support.microsoft.com/gp/wusupport
> >>
> >> For more information about how to contact your local Microsoft subsidiary
> >> for security update support issues, visit the International Support Web
> >> site: http://support.microsoft.com/common/international.aspx
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-Windows (IE, OE, Security, Shell/User)
> >> AumHa VSOP & Admin; DTS-L.net
> >>
> >> J and N wrote:
> >>> Since, as we indicated, the whole issue is with Microsoft Update not
> >>> updating its list of updates and/or not actually installing KB..., this
> >>> post is not helpful. We have multiple Microsoft programs on our
> >>> computer,
> >>> which is why we use Microsoft Update, and Windows Update only shows
> >>> Windows
> >>> updates. Is there a way to resolve our problem, or not???
> >>>
> >>> "PA Bear [MS MVP]" wrote:
> >>>> 1. Uninstall all Windows Live applications.
> >>>>
> >>>> 2. Reboot.
> >>>>
> >>>> 3. Reinstall your Windows Live applications.
> >>>>
> >>>>> ...why didn't Microsoft Update tell us to
> >>>>> update Windows Live???
> >>>>
> >>>> I have no idea, unless Windows Update (not Microsoft Update) is your
> >>>> default update source.
> >>>>
> >>>> PS: I wouldn't install any Windows Live update offered by Microsoft
> >>>> Update
> >>>> myself.
> >>>>
> >>>>
> >>>> J and N wrote:
> >>>>> We did that - the problem has not changed.
> >>>>> We now have an additional question: why didn't Microsoft Update tell
> >>>>> us
> >>>>> to
> >>>>> update Windows Live???
> >>>>>
> >>>>> "PA Bear [MS MVP]" wrote:
> >>>>>
> >>>>>> Upgrade to the newest version(s) of your Windows Live application(s)
> >>>>>> (e.g.,
> >>>>>> WLMessenger; WLMail; WLToolbar; WLDead <kidding>) and all should be
> >>>>>> well:
> >>>>>> http://download.live.com/
> >>>>>>
> >>>>>> J and N wrote:
> >>>>>>> Over the past week, Microsoft Update keeps telling us to download
> >>>>>>> KB947449.
> >>>>>>> We have attempted to do this at least five times, but although the
> >>>>>>> update
> >>>>>>> appears to succeed in Microsoft Update, it does not transfer to our
> >>>>>>> PC.
> >>>>>>> Can someone explain why?
>
>
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