"Microsoft Update" Website - error and strange behaviour

Hi.

Windows XP Pro SP3

When I go to "Microsoft Update"
(http://www.update.microsoft.com/micr...ult.aspx?ln=de) via
IE8 I see "Activate Automatic Updates" as if the service is not running. But
it is running. On my laptop it shows "Automatic Updates activated".

When I use one of the search options on the site, I get errorcode
0x8002802B. Found nothing helpful via search engines.

Tried the Update reset (http://support.microsoft.com/kb/971058/en-us) -
normal at first and then the 2nd option. No change.

Run newest F-Secure virus-scanner via Boot-CD. Nothing found. But I will try
some malware-scanner now.

Other hints, what the problem is?

mabu16

0x8002802B = Element Not Found

Is this a sudden, new problem?

> Run newest F-Secure virus-scanner via Boot-CD...

What anti-virus application is *installed* on the WinXP SP3 machine and is
the subscription current?

Sounds like a hijackware infection to me.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
www.banthecheck.com


mabu16 wrote:
> Windows XP Pro SP3
>
> When I go to "Microsoft Update"
> (http://www.update.microsoft.com/micr...ult.aspx?ln=de)
> via
> IE8 I see "Activate Automatic Updates" as if the service is not running.
> But
> it is running. On my laptop it shows "Automatic Updates activated".
>
> When I use one of the search options on the site, I get errorcode
> 0x8002802B. Found nothing helpful via search engines.
>
> Tried the Update reset (http://support.microsoft.com/kb/971058/en-us) -
> normal at first and then the 2nd option. No change.
>
> Run newest F-Secure virus-scanner via Boot-CD. Nothing found. But I will
> try
> some malware-scanner now.
>
> Other hints, what the problem is?
>
> mabu16

I too am having the same problem. Also running WinXP PRO SP3.

0x8002802B error code trying to get express or custom update.



"mabu16" wrote:

> Hi.
>
> Windows XP Pro SP3
>
> When I go to "Microsoft Update"
> (http://www.update.microsoft.com/micr...ult.aspx?ln=de) via
> IE8 I see "Activate Automatic Updates" as if the service is not running. But
> it is running. On my laptop it shows "Automatic Updates activated".
>
> When I use one of the search options on the site, I get errorcode
> 0x8002802B. Found nothing helpful via search engines.
>
> Tried the Update reset (http://support.microsoft.com/kb/971058/en-us) -
> normal at first and then the 2nd option. No change.
>
> Run newest F-Secure virus-scanner via Boot-CD. Nothing found. But I will try
> some malware-scanner now.
>
> Other hints, what the problem is?
>
> mabu16

I have exactly the same problem. It hapens after the last update of the
"windows update agent". I've run windows defender, spybot, malwarebytes and
eset anti-virus 4 and enerything is ok, so i think that is microsoft problem.
Win XP SP3 home edition
Thanks

"mabu16" wrote:

> Hi.
>
> Windows XP Pro SP3
>
> When I go to "Microsoft Update"
> (http://www.update.microsoft.com/micr...ult.aspx?ln=de) via
> IE8 I see "Activate Automatic Updates" as if the service is not running. But
> it is running. On my laptop it shows "Automatic Updates activated".
>
> When I use one of the search options on the site, I get errorcode
> 0x8002802B. Found nothing helpful via search engines.
>
> Tried the Update reset (http://support.microsoft.com/kb/971058/en-us) -
> normal at first and then the 2nd option. No change.
>
> Run newest F-Secure virus-scanner via Boot-CD. Nothing found. But I will try
> some malware-scanner now.
>
> Other hints, what the problem is?
>
> mabu16

Hi.

I think the mentioned update also was the last one that worked (I use the
update site not so often but Live Messenger mentioned an update via tool-tip).

I use Avira AntiVir 9 - the newest version. No other spyware or firewall
(just XP-FW).

I opened a call at Microsoft. 24 hours response time mentioned. Let´s see. I
will get the answer in here.

Martin



"Carlos" wrote:

> I have exactly the same problem. It hapens after the last update of the
> "windows update agent". I've run windows defender, spybot, malwarebytes and
> eset anti-virus 4 and enerything is ok, so i think that is microsoft problem.
> Win XP SP3 home edition
> Thanks
>
> "mabu16" wrote:
>
> > Hi.
> >
> > Windows XP Pro SP3
> >
> > When I go to "Microsoft Update"
> > (http://www.update.microsoft.com/micr...ult.aspx?ln=de) via
> > IE8 I see "Activate Automatic Updates" as if the service is not running. But
> > it is running. On my laptop it shows "Automatic Updates activated".
> >
> > When I use one of the search options on the site, I get errorcode
> > 0x8002802B. Found nothing helpful via search engines.
> >
> > Tried the Update reset (http://support.microsoft.com/kb/971058/en-us) -
> > normal at first and then the 2nd option. No change.
> >
> > Run newest F-Secure virus-scanner via Boot-CD. Nothing found. But I will try
> > some malware-scanner now.
> >
> > Other hints, what the problem is?
> >
> > mabu16

> spybot

The above is the most likely cause of the error. Suggest you disable
Spybot's Immunize and both of the Resident protections, *one at a time*,
to see which one is the possible culprit.

MowGreen
===============
*-343-* FDNY
Never Forgotten
===============

banthecheck.com
"Security updates should *never* have *non-security content* prechecked"


Carlos wrote:

> I have exactly the same problem. It hapens after the last update of the
> "windows update agent". I've run windows defender, spybot, malwarebytes and
> eset anti-virus 4 and enerything is ok, so i think that is microsoft problem.
> Win XP SP3 home edition
> Thanks
>
> "mabu16" wrote:
>
>
>>Hi.
>>
>>Windows XP Pro SP3
>>
>>When I go to "Microsoft Update"
>>(http://www.update.microsoft.com/micr...ult.aspx?ln=de) via
>>IE8 I see "Activate Automatic Updates" as if the service is not running. But
>>it is running. On my laptop it shows "Automatic Updates activated".
>>
>>When I use one of the search options on the site, I get errorcode
>>0x8002802B. Found nothing helpful via search engines.
>>
>>Tried the Update reset (http://support.microsoft.com/kb/971058/en-us) -
>>normal at first and then the 2nd option. No change.
>>
>>Run newest F-Secure virus-scanner via Boot-CD. Nothing found. But I will try
>>some malware-scanner now.
>>
>>Other hints, what the problem is?
>>
>>mabu16

Hi!
I'm not an expert but i think that the problem is in the Windos update agent
7.4.7600.226. It was just after this update that the problem became. I use
SpyBot for on demand scan only. My real time protection is Windows defender
and EAV4.
Carlos
"MowGreen" wrote:

> > spybot
>
> The above is the most likely cause of the error. Suggest you disable
> Spybot's Immunize and both of the Resident protections, *one at a time*,
> to see which one is the possible culprit.
>
> MowGreen
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
> banthecheck.com
> "Security updates should *never* have *non-security content* prechecked"
>
>
> Carlos wrote:
>
> > I have exactly the same problem. It hapens after the last update of the
> > "windows update agent". I've run windows defender, spybot, malwarebytes and
> > eset anti-virus 4 and enerything is ok, so i think that is microsoft problem.
> > Win XP SP3 home edition
> > Thanks
> >
> > "mabu16" wrote:
> >
> >
> >>Hi.
> >>
> >>Windows XP Pro SP3
> >>
> >>When I go to "Microsoft Update"
> >>(http://www.update.microsoft.com/micr...ult.aspx?ln=de) via
> >>IE8 I see "Activate Automatic Updates" as if the service is not running. But
> >>it is running. On my laptop it shows "Automatic Updates activated".
> >>
> >>When I use one of the search options on the site, I get errorcode
> >>0x8002802B. Found nothing helpful via search engines.
> >>
> >>Tried the Update reset (http://support.microsoft.com/kb/971058/en-us) -
> >>normal at first and then the 2nd option. No change.
> >>
> >>Run newest F-Secure virus-scanner via Boot-CD. Nothing found. But I will try
> >>some malware-scanner now.
> >>
> >>Other hints, what the problem is?
> >>
> >>mabu16
>

Uh-huh...

Carlos wrote:
> Hi!
> I'm not an expert but i think that the problem is in the Windos update
> agent
> 7.4.7600.226. It was just after this update that the problem became. I use
> SpyBot for on demand scan only. My real time protection is Windows
> defender
> and EAV4.
> Carlos
> "MowGreen" wrote:
>
>>> spybot
>>
>> The above is the most likely cause of the error. Suggest you disable
>> Spybot's Immunize and both of the Resident protections, *one at a time*,
>> to see which one is the possible culprit.
>>
>> MowGreen
>> ===============
>> *-343-* FDNY
>> Never Forgotten
>> ===============
>>
>> banthecheck.com
>> "Security updates should *never* have *non-security content* prechecked"
>>
>>
>> Carlos wrote:
>>
>>> I have exactly the same problem. It hapens after the last update of the
>>> "windows update agent". I've run windows defender, spybot, malwarebytes
>>> and eset anti-virus 4 and enerything is ok, so i think that is microsoft
>>> problem. Win XP SP3 home edition
>>> Thanks
>>>
>>> "mabu16" wrote:
>>>
>>>
>>>> Hi.
>>>>
>>>> Windows XP Pro SP3
>>>>
>>>> When I go to "Microsoft Update"
>>>> (http://www.update.microsoft.com/micr...ult.aspx?ln=de)
>>>> via IE8 I see "Activate Automatic Updates" as if the service is not
>>>> running. But it is running. On my laptop it shows "Automatic Updates
>>>> activated".
>>>>
>>>> When I use one of the search options on the site, I get errorcode
>>>> 0x8002802B. Found nothing helpful via search engines.
>>>>
>>>> Tried the Update reset (http://support.microsoft.com/kb/971058/en-us) -
>>>> normal at first and then the 2nd option. No change.
>>>>
>>>> Run newest F-Secure virus-scanner via Boot-CD. Nothing found. But I
>>>> will
>>>> try some malware-scanner now.
>>>>
>>>> Other hints, what the problem is?
>>>>
>>>> mabu16

Download the latest release of the Windows Update Agent and *save* it:
http://download.windowsupdate.com/wi...gent30-x86.exe

Once the download completes, Clean boot XP:
How to configure Windows XP to start in a "clean boot" state
http://support.microsoft.com/kb/310353

Use Method 2
Once the system is in a clean boot state, Stop the Automatic Update
service. Check to see if BITS [Background Intelligent Transfer Service]
is has been started. If it has, stop that, too.
Now install windowsupdateagent30-x86.exe and restart afterwards to the
clean boot state.

*** Can the system check for updates while still in the clean boot
state ? ***
If it can, undo the clean boot steps, boot to normal windows mode.

*** Can the system check for updates while in normal windows mode ? ***
If it can, then a *3rd party software* was preventing the proper
installation of the Windows Update Agent.


MowGreen
===============
*-343-* FDNY
Never Forgotten
===============

banthecheck.com
"Security updates should *never* have *non-security content* prechecked"



Carlos wrote:

> Hi!
> I'm not an expert but i think that the problem is in the Windos update agent
> 7.4.7600.226. It was just after this update that the problem became. I use
> SpyBot for on demand scan only. My real time protection is Windows defender
> and EAV4.
> Carlos
> "MowGreen" wrote:
>
>
>>>spybot
>>
>>The above is the most likely cause of the error. Suggest you disable
>>Spybot's Immunize and both of the Resident protections, *one at a time*,
>>to see which one is the possible culprit.
>>
>>MowGreen
>>===============
>> *-343-* FDNY
>>Never Forgotten
>>===============
>>
>>banthecheck.com
>>"Security updates should *never* have *non-security content* prechecked"
>>
>>
>>Carlos wrote:
>>
>>
>>>I have exactly the same problem. It hapens after the last update of the
>>>"windows update agent". I've run windows defender, spybot, malwarebytes and
>>>eset anti-virus 4 and enerything is ok, so i think that is microsoft problem.
>>>Win XP SP3 home edition
>>>Thanks
>>>
>>>"mabu16" wrote:
>>>
>>>
>>>
>>>>Hi.
>>>>
>>>>Windows XP Pro SP3
>>>>
>>>>When I go to "Microsoft Update"
>>>>(http://www.update.microsoft.com/micr...ult.aspx?ln=de) via
>>>>IE8 I see "Activate Automatic Updates" as if the service is not running. But
>>>>it is running. On my laptop it shows "Automatic Updates activated".
>>>>
>>>>When I use one of the search options on the site, I get errorcode
>>>>0x8002802B. Found nothing helpful via search engines.
>>>>
>>>>Tried the Update reset (http://support.microsoft.com/kb/971058/en-us) -
>>>>normal at first and then the 2nd option. No change.
>>>>
>>>>Run newest F-Secure virus-scanner via Boot-CD. Nothing found. But I will try
>>>>some malware-scanner now.
>>>>
>>>>Other hints, what the problem is?
>>>>
>>>>mabu16
>>

Hi.

Microsoft sent me a file named au_check_v78f.EXE.

Support wrote: "The file will repair the update function. Prior to install
deactivate virus scanner, personal firewall (not the Windows Firewall) and
Antispyware/Adware-Software temporarily. If ZoneAlarm is installed, it maybe
has to deinstalled before the update."

I tried it with running AntiVir and after that it worked - even without
reboot !!!! :-))))

I don´t know how to get the file to the other people with this problem.
Maybe it is even not allowed from Microsoft. I used the support link on
Microsoft Update to send my problem to Microsoft.

Hope this help all the others.

Martin