Microsoft Updates

Everytime I try to update windows this is what I receive:
"The website has encountered a problem and cannot display the page you are
trying to view. The options provided below might help you solve the problem. "

For self-help options:
Frequently Asked Questions
Find Solutions
Windows Update Newsgroup


Windows XP Version 2002 SP2
Gateway Profile
Pentium 4 CPU 2.80GHz
256MB or RAM

I've tried all of the self help options. My last windows updates were June
2009

Hello Dan,

If the problem is with the website, just wait a while and try again, usually
clears up in a few hours.

Any other errors number?
-=-

"danbylib" wrote:

> Everytime I try to update windows this is what I receive:
> "The website has encountered a problem and cannot display the page you are
> trying to view. The options provided below might help you solve the problem. "
>
> For self-help options:
> Frequently Asked Questions
> Find Solutions
> Windows Update Newsgroup
>
>
> Windows XP Version 2002 SP2
> Gateway Profile
> Pentium 4 CPU 2.80GHz
> 256MB or RAM
>
> I've tried all of the self help options. My last windows updates were June
> 2009

danbylib wrote:
:: Everytime I try to update windows this is what I receive:
:: "The website has encountered a problem and cannot display the page
:: you are trying to view. The options provided below might help you
:: solve the problem. "
::
:: For self-help options:
:: Frequently Asked Questions
:: Find Solutions
:: Windows Update Newsgroup
::
::
:: Windows XP Version 2002 SP2
:: Gateway Profile
:: Pentium 4 CPU 2.80GHz
:: 256MB or RAM
::
:: I've tried all of the self help options. My last windows updates
:: were June 2009



0x80244030
The website has encountered a problem and cannot display the page you are
trying to view.

Microsoft solution posted by another user:

This issue can be caused by some different factors. I suggest we first try
the following steps. Please test the issue after you perform each of the
suggestions.

Suggestion 1: Re-register the relevant XML components.

===========================

This issue can occur when the XML component is not working properly. Let's
refer to the following steps to get this issue resolved:

1. Click Start, Run, type: cmd and press Enter.

2. In the opened window, run the following command:

regsvr32 Msxml3.dll
regsvr32 Msxml2.dll
regsvr32 Msxml.dll

Suggestion 2: Clear the Windows Update temporary folder and reset Internet
Explorer settings.

===========================

This error can occur if the temporary folder of Windows Update has been
corrupted. I suggest we delete this folder to test the issue:

1. Click Start, Run, type: %windir%\system32 and press Enter.

2. In the opened folder, find a folder named CatRoot2 and delete it.

Please also clear the Internet Explorer cache, and reset the Internet
Explorer options:

1. Click Start, Run, type: inetcpl.cpl and press Enter to open the Internet
options window.

2. Click "Delete Cookies" and select Yes to confirm.

3. Click "Delete Files" and select Yes to confirm.

4. Click Settings, click "View Objects". Delete all the objects in this
folder. If some objects cannot be deleted, please restart the computer and
try again.

5. Switch to the Security tab, select Internet and click "Default Level".

6. Switch to the Privacy tab, and click "Default" button.

7. Switch to the Advanced tab, click the "Restore Defaults" button and then
deselect the "Enable third-party browser extensions" option.

8. Click OK.

Now reboot your system and test the Windows Update Site and see if the issue
is resolved and let me know the result.

If you are still encountering the above error on Windows Update Site, please
try the next suggestion.

Suggestion 3: Re-register Windows Update components.

===========================

This issue may occur when three Windows Update components have not been
registered successfully. Let's refer to the steps below to re-register them:

1. Click Start, Run, type: cmd and press Enter.

2. In the opened window, run the following commands:

regsvr32 Jscript.dll
regsvr32 wuapi.dll
regsvr32 wuaueng.dll

Please check if you receive any error when trying to re-register these
components. If not, please try to visit the Windows Update site again.
--

TaurArian [MVP] 2005-2010 - Update Services
http://taurarian.mvps.org
======================================
Disclaimer: The information has been posted "as is" with no warranties
or guarantees and doesn't give any rights.

[Error number: 0x80248009]

"danbylib" wrote:

> Everytime I try to update windows this is what I receive:
> "The website has encountered a problem and cannot display the page you are
> trying to view. The options provided below might help you solve the problem. "
>
> For self-help options:
> Frequently Asked Questions
> Find Solutions
> Windows Update Newsgroup
>
>
> Windows XP Version 2002 SP2
> Gateway Profile
> Pentium 4 CPU 2.80GHz
> 256MB or RAM
>
> I've tried all of the self help options. My last windows updates were June
> 2009

[Error number: 0x80248009]

"Ǝиçεl" wrote:

> Hello Dan,
>
> If the problem is with the website, just wait a while and try again, usually
> clears up in a few hours.
>
> Any other errors number?
> -=-
>
> "danbylib" wrote:
>
> > Everytime I try to update windows this is what I receive:
> > "The website has encountered a problem and cannot display the page you are
> > trying to view. The options provided below might help you solve the problem. "
> >
> > For self-help options:
> > Frequently Asked Questions
> > Find Solutions
> > Windows Update Newsgroup
> >
> >
> > Windows XP Version 2002 SP2
> > Gateway Profile
> > Pentium 4 CPU 2.80GHz
> > 256MB or RAM
> >
> > I've tried all of the self help options. My last windows updates were June
> > 2009

danbylib wrote:
> Everytime I try to update windows this is what I receive:
> "The website has encountered a problem and cannot display the page
> you are trying to view. The options provided below might help you
> solve the problem. "
>
> For self-help options:
> Frequently Asked Questions
> Find Solutions
> Windows Update Newsgroup
>
> Windows XP Version 2002 SP2
> Gateway Profile
> Pentium 4 CPU 2.80GHz
> 256MB or RAM
>
> I've tried all of the self help options. My last windows updates
> were June 2009

Fix your file/registry permissions...

Ignore the title and follow the sub-section under "Advanced Troubleshooting"
titled, "Method 1: Reset the registry and the file permissions"
http://support.microsoft.com/kb/949377
*will take time
(** Ignore the last step - you should install SP3, but not during this
step.)

Reboot and ...

Download/install this:
http://support.microsoft.com/kb/290301

After installing, do the following:

Start button --> RUN --> type in:
"%ProgramFiles%\Windows Installer Clean Up\msizap.exe" g!
--> Click OK.
(The quotation marks and percentage signs and spacing should be exact.)

Download, install, run, update and perform a full scan (separately) with the
following two applications (freeware versions are the ones to use for this):

SuperAntiSpyware
http://www.superantispyware.com/

MalwareBytes
http://www.malwarebytes.com/

After performing a full scan with one and then the other and removing
whatever they both find completely, you may uninstall these products,
if you wish.

Download and run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx

Reboot.

Download/Install the latest Windows Installer (for your OS):
( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe )
http://www.microsoft.com/downloadS/d...displaylang=en

Reboot.

and...

Download the latest version of the Windows Update agent from here (x86):
http://go.microsoft.com/fwlink/?LinkID=91237
.... and save it to the root of your C:\ drive. After saving it to the root
of the C:\ drive, do the following:

Close all Internet Explorer windows and other applications.

Start button --> RUN and type in:
%SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
--> Click OK.

(If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on
NEXT --> When it finishes installing, click on "Finish"...

Reboot.

Then follow the instructions here:

How do I reset Windows Update components?
http://support.microsoft.com/kb/971058

Reboot.

Log on as an user with administrative rights and open Internet Explorer
and visit http://windowsupdate.microsoft.com/ and select to do a
CUSTOM scan...

Every time you are about to click on something while at these web pages -
first press and hold down the CTRL key while you click on it. You can
release the CTRL key after clicking each time.

Once the scan is done, select just _ONE_ of the high priority updates
(deselect any others) and install it.

Reboot again.

If it did work - try the web page again - selecting no more than 3-5 at a
time. Rebooting as needed.

The Optional Software updates are generally safe - although I recommend
against the "Windows Search" one and any of the "Office Live" ones or
"Windows Live" ones fornow. I would completely avoid the
Optional Hardware updates. Also - I do not see any urgent need to install
Internet Explorer 8 at this time.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

TY TaurArian,
I've done everything you suggested but the same error comes up.

"TaurArian" wrote:

> danbylib wrote:
> :: Everytime I try to update windows this is what I receive:
> :: "The website has encountered a problem and cannot display the page
> :: you are trying to view. The options provided below might help you
> :: solve the problem. "
> ::
> :: For self-help options:
> :: Frequently Asked Questions
> :: Find Solutions
> :: Windows Update Newsgroup
> ::
> ::
> :: Windows XP Version 2002 SP2
> :: Gateway Profile
> :: Pentium 4 CPU 2.80GHz
> :: 256MB or RAM
> ::
> :: I've tried all of the self help options. My last windows updates
> :: were June 2009
>
>
>
> 0x80244030
> The website has encountered a problem and cannot display the page you are
> trying to view.
>
> Microsoft solution posted by another user:
>
> This issue can be caused by some different factors. I suggest we first try
> the following steps. Please test the issue after you perform each of the
> suggestions.
>
> Suggestion 1: Re-register the relevant XML components.
>
> ===========================
>
> This issue can occur when the XML component is not working properly. Let's
> refer to the following steps to get this issue resolved:
>
> 1. Click Start, Run, type: cmd and press Enter.
>
> 2. In the opened window, run the following command:
>
> regsvr32 Msxml3.dll
> regsvr32 Msxml2.dll
> regsvr32 Msxml.dll
>
> Suggestion 2: Clear the Windows Update temporary folder and reset Internet
> Explorer settings.
>
> ===========================
>
> This error can occur if the temporary folder of Windows Update has been
> corrupted. I suggest we delete this folder to test the issue:
>
> 1. Click Start, Run, type: %windir%\system32 and press Enter.
>
> 2. In the opened folder, find a folder named CatRoot2 and delete it.
>
> Please also clear the Internet Explorer cache, and reset the Internet
> Explorer options:
>
> 1. Click Start, Run, type: inetcpl.cpl and press Enter to open the Internet
> options window.
>
> 2. Click "Delete Cookies" and select Yes to confirm.
>
> 3. Click "Delete Files" and select Yes to confirm.
>
> 4. Click Settings, click "View Objects". Delete all the objects in this
> folder. If some objects cannot be deleted, please restart the computer and
> try again.
>
> 5. Switch to the Security tab, select Internet and click "Default Level".
>
> 6. Switch to the Privacy tab, and click "Default" button.
>
> 7. Switch to the Advanced tab, click the "Restore Defaults" button and then
> deselect the "Enable third-party browser extensions" option.
>
> 8. Click OK.
>
> Now reboot your system and test the Windows Update Site and see if the issue
> is resolved and let me know the result.
>
> If you are still encountering the above error on Windows Update Site, please
> try the next suggestion.
>
> Suggestion 3: Re-register Windows Update components.
>
> ===========================
>
> This issue may occur when three Windows Update components have not been
> registered successfully. Let's refer to the steps below to re-register them:
>
> 1. Click Start, Run, type: cmd and press Enter.
>
> 2. In the opened window, run the following commands:
>
> regsvr32 Jscript.dll
> regsvr32 wuapi.dll
> regsvr32 wuaueng.dll
>
> Please check if you receive any error when trying to re-register these
> components. If not, please try to visit the Windows Update site again.
> --
>
> TaurArian [MVP] 2005-2010 - Update Services
> http://taurarian.mvps.org
> ======================================
> Disclaimer: The information has been posted "as is" with no warranties
> or guarantees and doesn't give any rights.
>
>
>
>
>
>
>

::: danbylib wrote:
::::: Everytime I try to update windows this is what I receive:
::::: "The website has encountered a problem and cannot display the page
::::: you are trying to view. The options provided below might help you
::::: solve the problem. "
:::::
::::: For self-help options:
::::: Frequently Asked Questions
::::: Find Solutions
::::: Windows Update Newsgroup
:::::
:::::
::::: Windows XP Version 2002 SP2
::::: Gateway Profile
::::: Pentium 4 CPU 2.80GHz
::::: 256MB or RAM
:::::
::::: I've tried all of the self help options. My last windows updates
::::: were June 2009
:::
:::
:: "TaurArian" wrote:
::
:::
::: 0x80244030
::: The website has encountered a problem and cannot display the page
::: you are trying to view.
:::
::: Microsoft solution posted by another user:
:::
::: This issue can be caused by some different factors. I suggest we
::: first try the following steps. Please test the issue after you
::: perform each of the suggestions.
:::
::: Suggestion 1: Re-register the relevant XML components.
:::
::: ===========================
:::
::: This issue can occur when the XML component is not working
::: properly. Let's refer to the following steps to get this issue
::: resolved:
:::
::: 1. Click Start, Run, type: cmd and press Enter.
:::
::: 2. In the opened window, run the following command:
:::
::: regsvr32 Msxml3.dll
::: regsvr32 Msxml2.dll
::: regsvr32 Msxml.dll
:::
::: Suggestion 2: Clear the Windows Update temporary folder and reset
::: Internet Explorer settings.
:::
::: ===========================
:::
::: This error can occur if the temporary folder of Windows Update has
::: been corrupted. I suggest we delete this folder to test the issue:
:::
::: 1. Click Start, Run, type: %windir%\system32 and press Enter.
:::
::: 2. In the opened folder, find a folder named CatRoot2 and delete it.
:::
::: Please also clear the Internet Explorer cache, and reset the
::: Internet Explorer options:
:::
::: 1. Click Start, Run, type: inetcpl.cpl and press Enter to open the
::: Internet options window.
:::
::: 2. Click "Delete Cookies" and select Yes to confirm.
:::
::: 3. Click "Delete Files" and select Yes to confirm.
:::
::: 4. Click Settings, click "View Objects". Delete all the objects in
::: this folder. If some objects cannot be deleted, please restart the
::: computer and try again.
:::
::: 5. Switch to the Security tab, select Internet and click "Default
::: Level".
:::
::: 6. Switch to the Privacy tab, and click "Default" button.
:::
::: 7. Switch to the Advanced tab, click the "Restore Defaults" button
::: and then deselect the "Enable third-party browser extensions"
::: option.
:::
::: 8. Click OK.
:::
::: Now reboot your system and test the Windows Update Site and see if
::: the issue is resolved and let me know the result.
:::
::: If you are still encountering the above error on Windows Update
::: Site, please try the next suggestion.
:::
::: Suggestion 3: Re-register Windows Update components.
:::
::: ===========================
:::
::: This issue may occur when three Windows Update components have not
::: been registered successfully. Let's refer to the steps below to
::: re-register them:
:::
::: 1. Click Start, Run, type: cmd and press Enter.
:::
::: 2. In the opened window, run the following commands:
:::
::: regsvr32 Jscript.dll
::: regsvr32 wuapi.dll
::: regsvr32 wuaueng.dll
:::
::: Please check if you receive any error when trying to re-register
::: these components. If not, please try to visit the Windows Update
::: site again. --
:::


danbylib wrote:
:: TY TaurArian,
:: I've done everything you suggested but the same error comes up.
::



TaurArian wrote:

I noticed that in other parts of this thread, you now list the error as
0x80248009?


Error when you try to use the Windows Update or Microsoft Update Web sites
to install updates: "0x80248009"
http://support.microsoft.com/kb/956700
Windows 2000, Windows Server 2003, Windows Server 2008, Windows XP & Vista

Could be a problem with corruption in either the Temporary Internet cache or
in the Datastore folder.

Suggestions:-
Clear out IE temporary internet cache, including cookies and offline files.

Clear out the Datstore folder:

See this link for further instructions:
http://update.microsoft.com/windowsu...=en&IsMu=False

NB - you will lose your history but that's not important.


If that hasn't helped, then one step further, rename the
Softwaredistribution folder:-

Renaming the SoftwareDistribution folder

Click Start, Choose Run.
In the Run box, type services.msc.
Click OK.
Right-click the Automatic Updates service.
Click Stop.
Stopping the service will take a moment.

Rename the "SoftwareDistribution" folder: a. Click Start, click Run, type
%systemroot%, and then click OK.
b. Right-click the SoftwareDistribution folder, and then click Rename.
c. Type SoftwareDistribution.old, and then press ENTER to rename this
folder.

Click Start. Choose Run.
In the Run box, type services.msc.
Click OK.
Right-click the Automatic Updates service.
Click Start.
Starting the service will take a moment.

Clear the Internet Explorer cache

Start Internet Explorer.

On the Tools menu, click Internet Options.
Click the General tab.
In the Temporary Internet files section, click Delete Cookies.
Click OK in the Delete Cookies box.
In the Temporary Internet Files section, click Delete Files.
Select the Delete all offline content check box in the Delete Files dialog
box.
Click OK.
In the History section, click the Clear History button.
Click Yes.
Click OK.

K