Microsoft Windows Installer 3.1 will not install

Keep trying to install updates and above installer 3.1 will not install. Auto
update is turned on. Yesterday there were several updates not installed.
Today, I just get the one message about the MS Win installer 3.1. The shield
remains in the taskbar advising me that updates are ready to be installed,
but I keep getting the same response. Any thoughts on this??
--
Roger A.

We need some more information -

On the WU Website, select your history of updates - now click on failed update (red mark)
and see if there is an error code.
If there is an error code, write it down and post back or in the alternative, do a search
for the error code.

Also - how to view the Update log in Windows:-

Click Start, and then click Run.
In the Open box, type: %windir%\windowsupdate.log
and then click OK.

Scroll down towards the bottom for the latest entries to locate the error code(s)
associated with the latest failed attempt to download/install. If appropriate copy and
paste the error codes into this thread so someone may be able to assist you. On the other
hand, you may be able to find the error code and other suggestions by searching the
Newsgroup.

Also check Windows folder for file called KB******.log (****** = number of update ie
KB896688) and post the contents of the failed update.
This may provide further clues as to why the update failed.

How to read the Windowsupdate.log file:
http://support.microsoft.com/?kbid=902093

You cannot install updates that you download from the Windows Update Web site on a Windows
XP-based computer
http://support.microsoft.com/?kbid=934648

--
====================================
TaurArian [MS-MVP] 2005-2007 - Australia
====================================
How to make a good post: http://www.dts-l.org/goodpost.htm
Defending your machine: http://defendingyourmachine2.blogspot.com/
http://taurarian.mvps.org/index.htm


"DustDevil_007" <> wrote in message
news:3D56F485-9F28-48B1-BE6E-...
| Keep trying to install updates and above installer 3.1 will not install. Auto
| update is turned on. Yesterday there were several updates not installed.
| Today, I just get the one message about the MS Win installer 3.1. The shield
| remains in the taskbar advising me that updates are ready to be installed,
| but I keep getting the same response. Any thoughts on this??
| --
| Roger A.

some recent entries in the windowsupdate.log are reproduced below..

2007-06-30 18:14:57:859 1068 710 EEHndlr FATAL: MSI DLL version is 3.0.
Version 3.1 is required.
2007-06-30 18:14:57:859 1068 710 Agent WARNING: Failed to evaluate Installed
rule, updateId = {B627A8FF-19CD-45F5-A938-32879DD90123}.100, hr = 80241001
2007-06-30 18:15:00:312 1068 710 Handler Attempting to create remote handler
process as ARMSTRON-8DFD60\Owner in session 0
2007-06-30 18:15:00:671 1628 ecc Misc =========== Logging initialized
(build: 7.0.6000.374, tz: -0500) ===========
2007-06-30 18:15:00:671 1628 ecc Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2007-06-30 18:15:00:671 1628 ecc AUClnt FATAL: Error: 0x80004002. wuauclt
handler: failed to spawn COM server
2007-06-30 18:15:02:078 1068 710 Handler FATAL: 0x80004002: ERROR: Remote
update handler container process created (PID: 1628), but exited before
signaling event
2007-06-30 18:15:02:078 1068 710 Agent * WARNING: Exit code = 0x80004002
2007-06-30 18:15:02:078 1068 710 Agent *********
2007-06-30 18:15:02:078 1068 710 Agent ** END ** Agent: Installing
updates [CallerId = MicrosoftUpdate]
2007-06-30 18:15:02:078 1068 710 Agent *************
2007-06-30 18:15:02:078 3560 728 COMAPI >>-- RESUMED -- COMAPI: Install
[ClientId = MicrosoftUpdate]
2007-06-30 18:15:02:078 3560 728 COMAPI - Install call failed
2007-06-30 18:15:02:078 3560 728 COMAPI - Reboot required = No
2007-06-30 18:15:02:078 3560 728 COMAPI - WARNING: Exit code = 0x80240FFF;
Call error code = 0x80004002
2007-06-30 18:15:02:078 3560 728 COMAPI ---------
2007-06-30 18:15:02:078 3560 728 COMAPI -- END -- COMAPI: Install
[ClientId = MicrosoftUpdate]
2007-06-30 18:15:02:078 3560 728 COMAPI -------------
2007-06-30 18:15:02:078 1068 710 Agent WARNING: WU client failed installing
updates with error 0x80004002
2007-06-30 18:15:02:843 3560 85c COMAPI WARNING: Operation failed due to
earlier error, hr=80004002

Error code looks to be 0x80004002
--
Roger A.


"TaurArian [MS-MVP]" wrote:

> We need some more information -
>
> On the WU Website, select your history of updates - now click on failed update (red mark)
> and see if there is an error code.
> If there is an error code, write it down and post back or in the alternative, do a search
> for the error code.
>
> Also - how to view the Update log in Windows:-
>
> Click Start, and then click Run.
> In the Open box, type: %windir%\windowsupdate.log
> and then click OK.
>
> Scroll down towards the bottom for the latest entries to locate the error code(s)
> associated with the latest failed attempt to download/install. If appropriate copy and
> paste the error codes into this thread so someone may be able to assist you. On the other
> hand, you may be able to find the error code and other suggestions by searching the
> Newsgroup.
>
> Also check Windows folder for file called KB******.log (****** = number of update ie
> KB896688) and post the contents of the failed update.
> This may provide further clues as to why the update failed.
>
> How to read the Windowsupdate.log file:
> http://support.microsoft.com/?kbid=902093
>
> You cannot install updates that you download from the Windows Update Web site on a Windows
> XP-based computer
> http://support.microsoft.com/?kbid=934648
>
> --
> ====================================
> TaurArian [MS-MVP] 2005-2007 - Australia
> ====================================
> How to make a good post: http://www.dts-l.org/goodpost.htm
> Defending your machine: http://defendingyourmachine2.blogspot.com/
> http://taurarian.mvps.org/index.htm
>
>
> "DustDevil_007" <> wrote in message
> news:3D56F485-9F28-48B1-BE6E-...
> | Keep trying to install updates and above installer 3.1 will not install. Auto
> | update is turned on. Yesterday there were several updates not installed.
> | Today, I just get the one message about the MS Win installer 3.1. The shield
> | remains in the taskbar advising me that updates are ready to be installed,
> | but I keep getting the same response. Any thoughts on this??
> | --
> | Roger A.
>
>
>

1. First install the newly released 'standalone' version of Windows Update
Agent 3.0, v7.0.6000.374
http://support.microsoft.com/kb/932494

2. Now (re)install this (updated) fix:
http://support.microsoft.com/kb/927891

NB: Windows Update/Automatic Updates started offering 927891 on 22 May-07.
If "Update for Windows XP (KB927891)" is listed in Add/Remove Programs (make
sure Show Updates box is checked), it's already installed. cf.
http://www.microsoft.com/technet/sec...ry/927891.mspx

3. Reboot.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org


DustDevil_007 wrote:
> some recent entries in the windowsupdate.log are reproduced below..
>
> 2007-06-30 18:14:57:859 1068 710 EEHndlr FATAL: MSI DLL version is 3.0.
> Version 3.1 is required.
> 2007-06-30 18:14:57:859 1068 710 Agent WARNING: Failed to evaluate
> Installed
> rule, updateId = {B627A8FF-19CD-45F5-A938-32879DD90123}.100, hr = 80241001
> 2007-06-30 18:15:00:312 1068 710 Handler Attempting to create remote
> handler
> process as ARMSTRON-8DFD60\Owner in session 0
> 2007-06-30 18:15:00:671 1628 ecc Misc =========== Logging initialized
> (build: 7.0.6000.374, tz: -0500) ===========
> 2007-06-30 18:15:00:671 1628 ecc Misc = Process:
> C:\WINDOWS\system32\wuauclt.exe
> 2007-06-30 18:15:00:671 1628 ecc AUClnt FATAL: Error: 0x80004002. wuauclt
> handler: failed to spawn COM server
> 2007-06-30 18:15:02:078 1068 710 Handler FATAL: 0x80004002: ERROR: Remote
> update handler container process created (PID: 1628), but exited before
> signaling event
> 2007-06-30 18:15:02:078 1068 710 Agent * WARNING: Exit code = 0x80004002
> 2007-06-30 18:15:02:078 1068 710 Agent *********
> 2007-06-30 18:15:02:078 1068 710 Agent ** END ** Agent: Installing
> updates [CallerId = MicrosoftUpdate]
> 2007-06-30 18:15:02:078 1068 710 Agent *************
> 2007-06-30 18:15:02:078 3560 728 COMAPI >>-- RESUMED -- COMAPI: Install
> [ClientId = MicrosoftUpdate]
> 2007-06-30 18:15:02:078 3560 728 COMAPI - Install call failed
> 2007-06-30 18:15:02:078 3560 728 COMAPI - Reboot required = No
> 2007-06-30 18:15:02:078 3560 728 COMAPI - WARNING: Exit code =
> 0x80240FFF;
> Call error code = 0x80004002
> 2007-06-30 18:15:02:078 3560 728 COMAPI ---------
> 2007-06-30 18:15:02:078 3560 728 COMAPI -- END -- COMAPI: Install
> [ClientId = MicrosoftUpdate]
> 2007-06-30 18:15:02:078 3560 728 COMAPI -------------
> 2007-06-30 18:15:02:078 1068 710 Agent WARNING: WU client failed
> installing
> updates with error 0x80004002
> 2007-06-30 18:15:02:843 3560 85c COMAPI WARNING: Operation failed due to
> earlier error, hr=80004002
>
> Error code looks to be 0x80004002
>
>> We need some more information -
>>
>> On the WU Website, select your history of updates - now click on failed
>> update (red mark) and see if there is an error code.
>> If there is an error code, write it down and post back or in the
>> alternative, do a search for the error code.
>>
>> Also - how to view the Update log in Windows:-
>>
>> Click Start, and then click Run.
>> In the Open box, type: %windir%\windowsupdate.log
>> and then click OK.
>>
>> Scroll down towards the bottom for the latest entries to locate the error
>> code(s) associated with the latest failed attempt to download/install. If
>> appropriate copy and paste the error codes into this thread so someone
>> may
>> be able to assist you. On the other hand, you may be able to find the
>> error code and other suggestions by searching the Newsgroup.
>>
>> Also check Windows folder for file called KB******.log (****** = number
>> of
>> update ie KB896688) and post the contents of the failed update.
>> This may provide further clues as to why the update failed.
>>
>> How to read the Windowsupdate.log file:
>> http://support.microsoft.com/?kbid=902093
>>
>> You cannot install updates that you download from the Windows Update Web
>> site on a Windows XP-based computer
>> http://support.microsoft.com/?kbid=934648
>>
>> "DustDevil_007" <> wrote in message
>> news:3D56F485-9F28-48B1-BE6E-...
>>> Keep trying to install updates and above installer 3.1 will not install.
>>> Auto update is turned on. Yesterday there were several updates not
>>> installed. Today, I just get the one message about the MS Win installer
>>> 3.1. The shield remains in the taskbar advising me that updates are
>>> ready
>>> to be installed, but I keep getting the same response. Any thoughts on
>>> this?? --
>>> Roger A.

Try the following:-

Click Start, select run and type the following (pressing okay after each one):-

net.exe stop wuauserv

regsvr32 wuapi.dll
regsvr32 wups.dll
regsvr32 wuaueng.dll
regsvr32 wucltui.dll
regsvr32 MSXML3.dll

net.exe start wuauserv

Try WU again.

If that fails - try manual download

Windows Installer 3.1 Redistributable (v2)
http://www.microsoft.com/downloads/d...DisplayLang=en

If that doesn't help - reinstall the ActiveX controls (because they may have become
corrupt):-

Follow this article -
The Windows Update Web site and the Microsoft Update Web site do not scan for updates when
you repair a failed installation of Windows XP Service Pack 2 or of Windows XP Service
Pack 1
http://support.microsoft.com/kb/916259

This articles still mentions the old WU client so see below for the new WU Client 3.0

Note the new WU Client 3.0 - Windows Update Agent:
http://download.windowsupdate.com/v7...gent30-x86.exe

or for the 64 bit version
http://download.windowsupdate.com/v7...gent30-x64.exe


--
====================================
TaurArian [MS-MVP] 2005-2007 - Australia
====================================
How to make a good post: http://www.dts-l.org/goodpost.htm
Defending your machine: http://defendingyourmachine2.blogspot.com/
http://taurarian.mvps.org/index.htm

Emails will not be acknowledged - please post to the newsgroup so all may benefit.


"DustDevil_007" <> wrote in message
news:4608F3FE-AACA-4842-ABCE-...
| some recent entries in the windowsupdate.log are reproduced below..
|
| 2007-06-30 18:14:57:859 1068 710 EEHndlr FATAL: MSI DLL version is 3.0.
| Version 3.1 is required.
| 2007-06-30 18:14:57:859 1068 710 Agent WARNING: Failed to evaluate Installed
| rule, updateId = {B627A8FF-19CD-45F5-A938-32879DD90123}.100, hr = 80241001
| 2007-06-30 18:15:00:312 1068 710 Handler Attempting to create remote handler
| process as ARMSTRON-8DFD60\Owner in session 0
| 2007-06-30 18:15:00:671 1628 ecc Misc =========== Logging initialized
| (build: 7.0.6000.374, tz: -0500) ===========
| 2007-06-30 18:15:00:671 1628 ecc Misc = Process:
| C:\WINDOWS\system32\wuauclt.exe
| 2007-06-30 18:15:00:671 1628 ecc AUClnt FATAL: Error: 0x80004002. wuauclt
| handler: failed to spawn COM server
| 2007-06-30 18:15:02:078 1068 710 Handler FATAL: 0x80004002: ERROR: Remote
| update handler container process created (PID: 1628), but exited before
| signaling event
| 2007-06-30 18:15:02:078 1068 710 Agent * WARNING: Exit code = 0x80004002
| 2007-06-30 18:15:02:078 1068 710 Agent *********
| 2007-06-30 18:15:02:078 1068 710 Agent ** END ** Agent: Installing
| updates [CallerId = MicrosoftUpdate]
| 2007-06-30 18:15:02:078 1068 710 Agent *************
| 2007-06-30 18:15:02:078 3560 728 COMAPI >>-- RESUMED -- COMAPI: Install
| [ClientId = MicrosoftUpdate]
| 2007-06-30 18:15:02:078 3560 728 COMAPI - Install call failed
| 2007-06-30 18:15:02:078 3560 728 COMAPI - Reboot required = No
| 2007-06-30 18:15:02:078 3560 728 COMAPI - WARNING: Exit code = 0x80240FFF;
| Call error code = 0x80004002
| 2007-06-30 18:15:02:078 3560 728 COMAPI ---------
| 2007-06-30 18:15:02:078 3560 728 COMAPI -- END -- COMAPI: Install
| [ClientId = MicrosoftUpdate]
| 2007-06-30 18:15:02:078 3560 728 COMAPI -------------
| 2007-06-30 18:15:02:078 1068 710 Agent WARNING: WU client failed installing
| updates with error 0x80004002
| 2007-06-30 18:15:02:843 3560 85c COMAPI WARNING: Operation failed due to
| earlier error, hr=80004002
|
| Error code looks to be 0x80004002
| --
| Roger A.
|
|
| "TaurArian [MS-MVP]" wrote:
|
| > We need some more information -
| >
| > On the WU Website, select your history of updates - now click on failed update (red
mark)
| > and see if there is an error code.
| > If there is an error code, write it down and post back or in the alternative, do a
search
| > for the error code.
| >
| > Also - how to view the Update log in Windows:-
| >
| > Click Start, and then click Run.
| > In the Open box, type: %windir%\windowsupdate.log
| > and then click OK.
| >
| > Scroll down towards the bottom for the latest entries to locate the error code(s)
| > associated with the latest failed attempt to download/install. If appropriate copy and
| > paste the error codes into this thread so someone may be able to assist you. On the
other
| > hand, you may be able to find the error code and other suggestions by searching the
| > Newsgroup.
| >
| > Also check Windows folder for file called KB******.log (****** = number of update ie
| > KB896688) and post the contents of the failed update.
| > This may provide further clues as to why the update failed.
| >
| > How to read the Windowsupdate.log file:
| > http://support.microsoft.com/?kbid=902093
| >
| > You cannot install updates that you download from the Windows Update Web site on a
Windows
| > XP-based computer
| > http://support.microsoft.com/?kbid=934648
| >
| > --
| > ====================================
| > TaurArian [MS-MVP] 2005-2007 - Australia
| > ====================================
| > How to make a good post: http://www.dts-l.org/goodpost.htm
| > Defending your machine: http://defendingyourmachine2.blogspot.com/
| > http://taurarian.mvps.org/index.htm
| >
| >
| > "DustDevil_007" <> wrote in message
| > news:3D56F485-9F28-48B1-BE6E-...
| > | Keep trying to install updates and above installer 3.1 will not install. Auto
| > | update is turned on. Yesterday there were several updates not installed.
| > | Today, I just get the one message about the MS Win installer 3.1. The shield
| > | remains in the taskbar advising me that updates are ready to be installed,
| > | but I keep getting the same response. Any thoughts on this??
| > | --
| > | Roger A.
| >
| >
| >

I checked which version I had of the MSI, and it was 3.1.4000.4039. I have
tried every suggestion that was given, except to reinstall the ActiveX
compents, which I don't know how to do. At last check, I have 74 security and
other updates to install, but they fail to install every time. Here is latest
entries from windowsupdate.log
007-07-01 13:43:01:703 1068 f00 Agent *
{C2367B85-F734-481B-967E-6C8B6F4FEBA1}.101
2007-07-01 13:43:01:703 1068 f00 Agent * Title = Security Update for
Windows XP (KB935839)
2007-07-01 13:43:01:703 1068 f00 Agent * UpdateId =
{E2E1C013-B99A-4683-921C-B99663F3F8ED}.103
2007-07-01 13:43:01:703 1068 f00 Agent * Bundles 1 updates:
2007-07-01 13:43:01:703 1068 f00 Agent *
{6E945291-FDE4-45E9-BA16-4A6B11411772}.103
2007-07-01 13:43:05:968 1068 f00 Handler Attempting to create remote handler
process as ARMSTRON-8DFD60\Owner in session 0
2007-07-01 13:43:06:250 3856 f14 Misc =========== Logging initialized
(build: 7.0.6000.374, tz: -0500) ===========
2007-07-01 13:43:06:250 3856 f14 Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2007-07-01 13:43:06:250 3856 f14 AUClnt FATAL: Error: 0x80004002. wuauclt
handler: failed to spawn COM server
2007-07-01 13:43:07:125 1068 f00 Handler FATAL: 0x80004002: ERROR: Remote
update handler container process created (PID: 3856), but exited before
signaling event
2007-07-01 13:43:07:250 1068 f00 Agent * WARNING: Exit code = 0x80004002
2007-07-01 13:43:07:250 1068 f00 Agent *********
2007-07-01 13:43:07:250 1068 f00 Agent ** END ** Agent: Installing
updates [CallerId = MicrosoftUpdate]
2007-07-01 13:43:07:250 1068 f00 Agent *************
2007-07-01 13:43:07:250 1068 f00 Agent WARNING: WU client failed installing
updates with error 0x80004002
2007-07-01 13:43:07:562 3536 dec COMAPI >>-- RESUMED -- COMAPI: Install
[ClientId = MicrosoftUpdate]
2007-07-01 13:43:07:562 3536 dec COMAPI - Install call failed
2007-07-01 13:43:07:562 3536 dec COMAPI - Reboot required = No
2007-07-01 13:43:07:562 3536 dec COMAPI - WARNING: Exit code = 0x80240FFF;
Call error code = 0x80004002
2007-07-01 13:43:07:562 3536 dec COMAPI ---------
2007-07-01 13:43:07:562 3536 dec COMAPI -- END -- COMAPI: Install
[ClientId = MicrosoftUpdate]
2007-07-01 13:43:07:562 3536 dec COMAPI -------------
2007-07-01 13:43:08:328 3536 dd4 COMAPI WARNING: Operation failed due to
earlier error, hr=80004002
2007-07-01 14:10:09:703 2324 850 Misc =========== Logging initialized
(build: 7.0.6000.374, tz: -0500) ===========
2007-07-01 14:10:09:703 2324 850 Misc = Process: C:\Program Files\Internet
Explorer\iexplore.exe
2007-07-01 14:10:09:703 2324 850 Misc = Module:
C:\WINDOWS\system32\wuapi.dll
2007-07-01 14:10:09:703 2324 850 COMAPI ----------- COMAPI:
IUpdateServiceManager::AddService -----------
2007-07-01 14:10:09:703 2324 850 COMAPI - ServiceId =
{7971f918-a847-4430-9279-4a52d1efe18d}
2007-07-01 14:10:09:703 2324 850 COMAPI - AuthorizationCabPath =
C:\WINDOWS\SoftwareDistribution\AuthCabs\muauth.ca b
2007-07-01 14:10:09:718 1068 ee0 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\AuthCabs\Downloade d\7971f918-a847-4430-9279-4a52d1efe18d.auth.cab.temp\muauth.cab:
2007-07-01 14:10:09:718 1068 ee0 Misc Microsoft signed: Yes
2007-07-01 14:10:09:734 3068 c00 Misc =========== Logging initialized
(build: 7.0.6000.374, tz: -0500) ===========
2007-07-01 14:10:09:734 3068 c00 Misc = Process:
C:\WINDOWS\system32\wuauclt.exe
2007-07-01 14:10:09:734 3068 c00 Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2007-07-01 14:10:09:734 3068 c00 DtaStor Update service properties: service
registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
2007-07-01 14:10:09:734 2324 850 COMAPI - Added service, URL =
http://update.microsoft.com/microsoftupdate/
2007-07-01 14:10:09:734 2324 850 COMAPI ----------- COMAPI:
IUpdateServiceManager::RegisterServiceWithAU -----------
2007-07-01 14:10:09:734 2324 850 COMAPI - ServiceId =
{7971f918-a847-4430-9279-4a52d1efe18d}
2007-07-01 14:10:09:796 2324 850 Misc =========== Logging initialized
(build: 7.0.6000.374, tz: -0500) ===========
2007-07-01 14:10:09:796 2324 850 Misc = Process: C:\Program Files\Internet
Explorer\iexplore.exe
2007-07-01 14:10:09:796 2324 850 Misc = Module:
C:\WINDOWS\system32\muweb.dll
2007-07-01 14:10:09:796 2324 850 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2007-07-01 14:10:09:843 2324 850 Misc Microsoft signed: Yes
2007-07-01 14:10:10:250 2324 850 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2007-07-01 14:10:10:265 2324 850 Misc Microsoft signed: Yes
2007-07-01 14:10:10:281 2324 850 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.c ab:
2007-07-01 14:10:10:296 2324 850 Misc Microsoft signed: Yes
2007-07-01 14:10:10:437 2324 850 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.c ab:
2007-07-01 14:10:10:453 2324 850 Misc Microsoft signed: Yes
2007-07-01 14:10:11:937 2324 850 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setu p.cab:
2007-07-01 14:10:11:953 2324 850 Misc Microsoft signed: Yes
2007-07-01 14:10:11:968 2324 850 Setup *********** Setup: Checking whether
self-update is required ***********
2007-07-01 14:10:11:968 2324 850 Setup * Inf file:
C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setu p.inf
2007-07-01 14:10:11:968 2324 850 Setup Update NOT required for
C:\WINDOWS\system32\wuweb.dll: target version = 7.0.6000.374, required
version = 7.0.6000.374
2007-07-01 14:10:11:968 2324 850 Setup * IsUpdateRequired = No
2007-07-01 14:10:11:984 2324 850 Misc =========== Logging initialized
(build: 7.0.6000.374, tz: -0500) ===========
2007-07-01 14:10:11:984 2324 850 Misc = Process: C:\Program Files\Internet
Explorer\iexplore.exe
2007-07-01 14:10:11:984 2324 850 Misc = Module:
C:\WINDOWS\system32\wuweb.dll
2007-07-01 14:10:11:984 2324 850 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2007-07-01 14:10:12:000 2324 850 Misc Microsoft signed: Yes
2007-07-01 14:10:12:140 2324 850 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2007-07-01 14:10:12:140 2324 850 Misc Microsoft signed: Yes
2007-07-01 14:10:12:171 2324 850 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.c ab:
2007-07-01 14:10:12:171 2324 850 Misc Microsoft signed: Yes
2007-07-01 14:10:12:437 2324 850 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.c ab:
2007-07-01 14:10:12:437 2324 850 Misc Microsoft signed: Yes
2007-07-01 14:10:12:453 2324 850 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setu p.cab:
2007-07-01 14:10:12:453 2324 850 Misc Microsoft signed: Yes
2007-07-01 14:10:12:734 2324 850 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setu p.cab:
2007-07-01 14:10:12:734 2324 850 Misc Microsoft signed: Yes
2007-07-01 14:10:12:750 2324 850 Setup *********** Setup: Checking whether
self-update is required ***********
2007-07-01 14:10:12:750 2324 850 Setup * Inf file:
C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setu p.inf
2007-07-01 14:10:12:750 2324 850 Setup Update NOT required for
C:\WINDOWS\system32\cdm.dll: target version = 7.0.6000.374, required version
= 7.0.6000.374
2007-07-01 14:10:12:765 2324 850 Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll: target version = 7.0.6000.374, required
version = 7.0.6000.374
2007-07-01 14:10:12:765 2324 850 Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll.mui: target version = 7.0.6000.374, required
version = 7.0.6000.374
2007-07-01 14:10:12:765 2324 850 Setup Update NOT required for
C:\WINDOWS\system32\wuauclt.exe: target version = 7.0.6000.374, required
version = 7.0.6000.374
2007-07-01 14:10:12:765 2324 850 Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl: target version = 7.0.6000.374, required
version = 7.0.6000.374
2007-07-01 14:10:12:765 2324 850 Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl.mui: target version = 7.0.6000.374, required
version = 7.0.6000.374
2007-07-01 14:10:12:765 2324 850 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll: target version = 7.0.6000.374, required
version = 7.0.6000.374
2007-07-01 14:10:12:765 2324 850 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll.mui: target version = 7.0.6000.374, required
version = 7.0.6000.374
2007-07-01 14:10:12:765 2324 850 Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll: target version = 7.0.6000.374, required
version = 7.0.6000.374
2007-07-01 14:10:12:765 2324 850 Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll.mui: target version = 7.0.6000.374, required
version = 7.0.6000.374
2007-07-01 14:10:12:765 2324 850 Setup Update NOT required for
C:\WINDOWS\system32\wups.dll: target version = 7.0.6000.374, required version
= 7.0.6000.374
2007-07-01 14:10:12:765 2324 850 Setup Update NOT required for
C:\WINDOWS\system32\wups2.dll: target version = 7.0.6000.374, required
version = 7.0.6000.374
It looks to me like some updates are not required now, but others are still
failing.
I also sent a message to Microsoft about the problem, don't know how long
they have to respond.
I had to reinstall windows a couple months ago and used the CD that came
with the computer, so that version was probably from 2001 or 2002. It looks
like the updates have been failing since then. The BITS has been set to
automatic and is started.
--
Roger A.


"PA Bear" wrote:

> 1. First install the newly released 'standalone' version of Windows Update
> Agent 3.0, v7.0.6000.374
> http://support.microsoft.com/kb/932494
>
> 2. Now (re)install this (updated) fix:
> http://support.microsoft.com/kb/927891
>
> NB: Windows Update/Automatic Updates started offering 927891 on 22 May-07.
> If "Update for Windows XP (KB927891)" is listed in Add/Remove Programs (make
> sure Show Updates box is checked), it's already installed. cf.
> http://www.microsoft.com/technet/sec...ry/927891.mspx
>
> 3. Reboot.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin; DTS-L.org
>
>
> DustDevil_007 wrote:
> > some recent entries in the windowsupdate.log are reproduced below..
> >
> > 2007-06-30 18:14:57:859 1068 710 EEHndlr FATAL: MSI DLL version is 3.0.
> > Version 3.1 is required.
> > 2007-06-30 18:14:57:859 1068 710 Agent WARNING: Failed to evaluate
> > Installed
> > rule, updateId = {B627A8FF-19CD-45F5-A938-32879DD90123}.100, hr = 80241001
> > 2007-06-30 18:15:00:312 1068 710 Handler Attempting to create remote
> > handler
> > process as ARMSTRON-8DFD60\Owner in session 0
> > 2007-06-30 18:15:00:671 1628 ecc Misc =========== Logging initialized
> > (build: 7.0.6000.374, tz: -0500) ===========
> > 2007-06-30 18:15:00:671 1628 ecc Misc = Process:
> > C:\WINDOWS\system32\wuauclt.exe
> > 2007-06-30 18:15:00:671 1628 ecc AUClnt FATAL: Error: 0x80004002. wuauclt
> > handler: failed to spawn COM server
> > 2007-06-30 18:15:02:078 1068 710 Handler FATAL: 0x80004002: ERROR: Remote
> > update handler container process created (PID: 1628), but exited before
> > signaling event
> > 2007-06-30 18:15:02:078 1068 710 Agent * WARNING: Exit code = 0x80004002
> > 2007-06-30 18:15:02:078 1068 710 Agent *********
> > 2007-06-30 18:15:02:078 1068 710 Agent ** END ** Agent: Installing
> > updates [CallerId = MicrosoftUpdate]
> > 2007-06-30 18:15:02:078 1068 710 Agent *************
> > 2007-06-30 18:15:02:078 3560 728 COMAPI >>-- RESUMED -- COMAPI: Install
> > [ClientId = MicrosoftUpdate]
> > 2007-06-30 18:15:02:078 3560 728 COMAPI - Install call failed
> > 2007-06-30 18:15:02:078 3560 728 COMAPI - Reboot required = No
> > 2007-06-30 18:15:02:078 3560 728 COMAPI - WARNING: Exit code =
> > 0x80240FFF;
> > Call error code = 0x80004002
> > 2007-06-30 18:15:02:078 3560 728 COMAPI ---------
> > 2007-06-30 18:15:02:078 3560 728 COMAPI -- END -- COMAPI: Install
> > [ClientId = MicrosoftUpdate]
> > 2007-06-30 18:15:02:078 3560 728 COMAPI -------------
> > 2007-06-30 18:15:02:078 1068 710 Agent WARNING: WU client failed
> > installing
> > updates with error 0x80004002
> > 2007-06-30 18:15:02:843 3560 85c COMAPI WARNING: Operation failed due to
> > earlier error, hr=80004002
> >
> > Error code looks to be 0x80004002
> >
> >> We need some more information -
> >>
> >> On the WU Website, select your history of updates - now click on failed
> >> update (red mark) and see if there is an error code.
> >> If there is an error code, write it down and post back or in the
> >> alternative, do a search for the error code.
> >>
> >> Also - how to view the Update log in Windows:-
> >>
> >> Click Start, and then click Run.
> >> In the Open box, type: %windir%\windowsupdate.log
> >> and then click OK.
> >>
> >> Scroll down towards the bottom for the latest entries to locate the error
> >> code(s) associated with the latest failed attempt to download/install. If
> >> appropriate copy and paste the error codes into this thread so someone
> >> may
> >> be able to assist you. On the other hand, you may be able to find the
> >> error code and other suggestions by searching the Newsgroup.
> >>
> >> Also check Windows folder for file called KB******.log (****** = number
> >> of
> >> update ie KB896688) and post the contents of the failed update.
> >> This may provide further clues as to why the update failed.
> >>
> >> How to read the Windowsupdate.log file:
> >> http://support.microsoft.com/?kbid=902093
> >>
> >> You cannot install updates that you download from the Windows Update Web
> >> site on a Windows XP-based computer
> >> http://support.microsoft.com/?kbid=934648
> >>
> >> "DustDevil_007" <> wrote in message
> >> news:3D56F485-9F28-48B1-BE6E-...
> >>> Keep trying to install updates and above installer 3.1 will not install.
> >>> Auto update is turned on. Yesterday there were several updates not
> >>> installed. Today, I just get the one message about the MS Win installer
> >>> 3.1. The shield remains in the taskbar advising me that updates are
> >>> ready
> >>> to be installed, but I keep getting the same response. Any thoughts on
> >>> this?? --
> >>> Roger A.
>
>

Thread history:
http://groups.google.com/group/micro...d3cd13e462dd40

Your problem now isn't installing MS Windows Installer 3.1 and Windows
Update Agent version is current.

Have you tried TauArian's recommendation?...

<QP>
[1.] Click Start, select run and type the following (pressing okay after
each one):-

net.exe stop wuauserv

regsvr32 wuapi.dll
regsvr32 wups.dll
regsvr32 wuaueng.dll
regsvr32 wucltui.dll
regsvr32 MSXML3.dll

net.exe start wuauserv

[2.] Try WU again.
</QP>

If still no joy, open a free Support Incident. Customers in the U.S. and
Canada can receive technical support from Microsoft Product Support Services
at 1-866-PCSAFETY. There is no-charge for support calls that are associated
with security updates. When you call, clearly state that your problem is
related to a Security Update and cite the update's KB number (e.g.,
KB931678).

In other countries, see http://support.microsoft.com/security > "No-Charge
Support...for virus and other security-related" issues in right-hand menu
for localized contact information.

For more information about how to contact Microsoft for support issues,
visit the International Support Web site:
https://support.microsoft.com/common/international.aspx
--
~PA Bear

DustDevil_007 wrote:
> I checked which version I had of the MSI, and it was 3.1.4000.4039. I
> have
> tried every suggestion that was given, except to reinstall the ActiveX
> compents, which I don't know how to do. At last check, I have 74 security
> and other updates to install, but they fail to install every time. Here is
> latest entries from windowsupdate.log
> 007-07-01 13:43:01:703 1068 f00 Agent *
> {C2367B85-F734-481B-967E-6C8B6F4FEBA1}.101
> 2007-07-01 13:43:01:703 1068 f00 Agent * Title = Security Update for
> Windows XP (KB935839)
> 2007-07-01 13:43:01:703 1068 f00 Agent * UpdateId =
> {E2E1C013-B99A-4683-921C-B99663F3F8ED}.103
> 2007-07-01 13:43:01:703 1068 f00 Agent * Bundles 1 updates:
> 2007-07-01 13:43:01:703 1068 f00 Agent *
> {6E945291-FDE4-45E9-BA16-4A6B11411772}.103
> 2007-07-01 13:43:05:968 1068 f00 Handler Attempting to create remote
> handler
> process as ARMSTRON-8DFD60\Owner in session 0
> 2007-07-01 13:43:06:250 3856 f14 Misc =========== Logging initialized
> (build: 7.0.6000.374, tz: -0500) ===========
> 2007-07-01 13:43:06:250 3856 f14 Misc = Process:
> C:\WINDOWS\system32\wuauclt.exe
> 2007-07-01 13:43:06:250 3856 f14 AUClnt FATAL: Error: 0x80004002. wuauclt
> handler: failed to spawn COM server
> 2007-07-01 13:43:07:125 1068 f00 Handler FATAL: 0x80004002: ERROR: Remote
> update handler container process created (PID: 3856), but exited before
> signaling event
> 2007-07-01 13:43:07:250 1068 f00 Agent * WARNING: Exit code = 0x80004002
> 2007-07-01 13:43:07:250 1068 f00 Agent *********
> 2007-07-01 13:43:07:250 1068 f00 Agent ** END ** Agent: Installing
> updates [CallerId = MicrosoftUpdate]
> 2007-07-01 13:43:07:250 1068 f00 Agent *************
> 2007-07-01 13:43:07:250 1068 f00 Agent WARNING: WU client failed
> installing
> updates with error 0x80004002
> 2007-07-01 13:43:07:562 3536 dec COMAPI >>-- RESUMED -- COMAPI: Install
> [ClientId = MicrosoftUpdate]
> 2007-07-01 13:43:07:562 3536 dec COMAPI - Install call failed
> 2007-07-01 13:43:07:562 3536 dec COMAPI - Reboot required = No
> 2007-07-01 13:43:07:562 3536 dec COMAPI - WARNING: Exit code =
> 0x80240FFF;
> Call error code = 0x80004002
> 2007-07-01 13:43:07:562 3536 dec COMAPI ---------
> 2007-07-01 13:43:07:562 3536 dec COMAPI -- END -- COMAPI: Install
> [ClientId = MicrosoftUpdate]
> 2007-07-01 13:43:07:562 3536 dec COMAPI -------------
> 2007-07-01 13:43:08:328 3536 dd4 COMAPI WARNING: Operation failed due to
> earlier error, hr=80004002
<snip>
> 2007-07-01 14:10:11:968 2324 850 Setup Update NOT required for
> C:\WINDOWS\system32\wuweb.dll: target version = 7.0.6000.374, required
> version = 7.0.6000.374
> 2007-07-01 14:10:11:968 2324 850 Setup * IsUpdateRequired = No
<snip>
> It looks to me like some updates are not required now, but others are
> still
> failing.
> I also sent a message to Microsoft about the problem, don't know how long
> they have to respond.
> I had to reinstall windows a couple months ago and used the CD that came
> with the computer, so that version was probably from 2001 or 2002. It
> looks
> like the updates have been failing since then. The BITS has been set to
> automatic and is started.
>
>> 1. First install the newly released 'standalone' version of Windows
>> Update
>> Agent 3.0, v7.0.6000.374
>> http://support.microsoft.com/kb/932494
>>
>> 2. Now (re)install this (updated) fix:
>> http://support.microsoft.com/kb/927891
>>
>> NB: Windows Update/Automatic Updates started offering 927891 on 22
>> May-07.
>> If "Update for Windows XP (KB927891)" is listed in Add/Remove Programs
>> (make sure Show Updates box is checked), it's already installed. cf.
>> http://www.microsoft.com/technet/sec...ry/927891.mspx
>>
>> 3. Reboot.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE, OE, Security, Shell/User)
>> AumHa VSOP & Admin; DTS-L.org
>>
>>
>> DustDevil_007 wrote:
>>> some recent entries in the windowsupdate.log are reproduced below..
>>>
>>> 2007-06-30 18:14:57:859 1068 710 EEHndlr FATAL: MSI DLL version is 3.0.
>>> Version 3.1 is required.
>>> 2007-06-30 18:14:57:859 1068 710 Agent WARNING: Failed to evaluate
>>> Installed
>>> rule, updateId = {B627A8FF-19CD-45F5-A938-32879DD90123}.100, hr =
>>> 80241001
>>> 2007-06-30 18:15:00:312 1068 710 Handler Attempting to create remote
>>> handler
>>> process as ARMSTRON-8DFD60\Owner in session 0
>>> 2007-06-30 18:15:00:671 1628 ecc Misc =========== Logging initialized
>>> (build: 7.0.6000.374, tz: -0500) ===========
>>> 2007-06-30 18:15:00:671 1628 ecc Misc = Process:
>>> C:\WINDOWS\system32\wuauclt.exe
>>> 2007-06-30 18:15:00:671 1628 ecc AUClnt FATAL: Error: 0x80004002.
>>> wuauclt
>>> handler: failed to spawn COM server
>>> 2007-06-30 18:15:02:078 1068 710 Handler FATAL: 0x80004002: ERROR:
>>> Remote
>>> update handler container process created (PID: 1628), but exited before
>>> signaling event
>>> 2007-06-30 18:15:02:078 1068 710 Agent * WARNING: Exit code =
>>> 0x80004002
>>> 2007-06-30 18:15:02:078 1068 710 Agent *********
>>> 2007-06-30 18:15:02:078 1068 710 Agent ** END ** Agent: Installing
>>> updates [CallerId = MicrosoftUpdate]
>>> 2007-06-30 18:15:02:078 1068 710 Agent *************
>>> 2007-06-30 18:15:02:078 3560 728 COMAPI >>-- RESUMED -- COMAPI:
>>> Install
>>> [ClientId = MicrosoftUpdate]
>>> 2007-06-30 18:15:02:078 3560 728 COMAPI - Install call failed
>>> 2007-06-30 18:15:02:078 3560 728 COMAPI - Reboot required = No
>>> 2007-06-30 18:15:02:078 3560 728 COMAPI - WARNING: Exit code =
>>> 0x80240FFF;
>>> Call error code = 0x80004002
>>> 2007-06-30 18:15:02:078 3560 728 COMAPI ---------
>>> 2007-06-30 18:15:02:078 3560 728 COMAPI -- END -- COMAPI: Install
>>> [ClientId = MicrosoftUpdate]
>>> 2007-06-30 18:15:02:078 3560 728 COMAPI -------------
>>> 2007-06-30 18:15:02:078 1068 710 Agent WARNING: WU client failed
>>> installing
>>> updates with error 0x80004002
>>> 2007-06-30 18:15:02:843 3560 85c COMAPI WARNING: Operation failed due to
>>> earlier error, hr=80004002
>>>
>>> Error code looks to be 0x80004002
>>>
>>>> We need some more information -
>>>>
>>>> On the WU Website, select your history of updates - now click on failed
>>>> update (red mark) and see if there is an error code.
>>>> If there is an error code, write it down and post back or in the
>>>> alternative, do a search for the error code.
>>>>
>>>> Also - how to view the Update log in Windows:-
>>>>
>>>> Click Start, and then click Run.
>>>> In the Open box, type: %windir%\windowsupdate.log
>>>> and then click OK.
>>>>
>>>> Scroll down towards the bottom for the latest entries to locate the
>>>> error
>>>> code(s) associated with the latest failed attempt to download/install.
>>>> If
>>>> appropriate copy and paste the error codes into this thread so someone
>>>> may
>>>> be able to assist you. On the other hand, you may be able to find the
>>>> error code and other suggestions by searching the Newsgroup.
>>>>
>>>> Also check Windows folder for file called KB******.log (****** = number
>>>> of
>>>> update ie KB896688) and post the contents of the failed update.
>>>> This may provide further clues as to why the update failed.
>>>>
>>>> How to read the Windowsupdate.log file:
>>>> http://support.microsoft.com/?kbid=902093
>>>>
>>>> You cannot install updates that you download from the Windows Update
>>>> Web
>>>> site on a Windows XP-based computer
>>>> http://support.microsoft.com/?kbid=934648
>>>>
>>>> "DustDevil_007" <> wrote in
>>>> message
>>>> news:3D56F485-9F28-48B1-BE6E-...
>>>>> Keep trying to install updates and above installer 3.1 will not
>>>>> install.
>>>>> Auto update is turned on. Yesterday there were several updates not
>>>>> installed. Today, I just get the one message about the MS Win
>>>>> installer
>>>>> 3.1. The shield remains in the taskbar advising me that updates are
>>>>> ready
>>>>> to be installed, but I keep getting the same response. Any thoughts
>>>>> on
>>>>> this?? --
>>>>> Roger A.

DustDevil_007, I suggest running Dial-a-fix to repair Windows Update. It
does miracles.
http://wiki.djlizard.net/Dial-a-fix