Microsoft's Suggestions do Not Fix Problem

I cannot get to the Windows Update page to install
service pack 2. I get the message Windows Updater has
encountered an error and cannot display the requested
page. Error 0X80248011

I employ the suggested steps for fixing the problem, but
both steps fail, and the response by Microsoft to "Did
this fix your problem?" when I tell them no is to say
that they will let Microsoft know. However, no further
suggestions are given. Any help gratefully appreciated.

abradaxis wrote:
> I cannot get to the Windows Update page to install
> service pack 2. I get the message Windows Updater has
> encountered an error and cannot display the requested
> page. Error 0X80248011
>
> I employ the suggested steps for fixing the problem, but
> both steps fail, and the response by Microsoft to "Did
> this fix your problem?" when I tell them no is to say
> that they will let Microsoft know. However, no further
> suggestions are given. Any help gratefully appreciated.

Please be very explicit in stating details. This is for Win XP Service Pack 2 (not Win2000 service pack 2) ?

Further, you tried both suggestions at Windows Update Troubleshooter webpage ?
a) deleting your temp internet cache
b) stopping Automatic Update service, renaming SoftwareDistribution folder, and then restarting Automatic Update service ?

c) You should have tried to logoff & restart the system before re-trying Windows Update.

Other possible issues: Do you have a 3rd-party firewall ? are you using a proxy server?

Need for you to dig into the log file and see what it contains for the last session.
Use Notepad or Wordpad and take a look at
C:\Windows\Windows Update.log (with a space if on v4 of Windows Update; no space if on V5)

Scan down to the bottom. Review contents. Copy and paste back in reply "significant portions" for last session.

Also review the following (with emphasis on preparing for SP2 and Doing the Installation)
Windows XP - SP2 - FAQs & Best Practices
http://forum.aumha.org/index.php?c=16
--
Maurice N
MVP Windows - Shell / User
-----

abradaxis wrote:

> I cannot get to the Windows Update page to install
> service pack 2. I get the message Windows Updater has
> encountered an error and cannot display the requested
> page. Error 0X80248011
>
> I employ the suggested steps for fixing the problem, but
> both steps fail, and the response by Microsoft to "Did
> this fix your problem?" when I tell them no is to say
> that they will let Microsoft know. However, no further
> suggestions are given. Any help gratefully appreciated.
Hi

You could try the steps in this post to try to get WU to work:

http://groups.google.com/groups?selm...TNGP14.phx.gbl


If nothing there worked, try the steps in this post:

http://groups.google.com/groups?selm...tngp13.phx.gbl


Anyway, I suggest you use the full SP2 installer instead of
Windows Update to install SP2.

SP2 is available at the Microsoft Download Center
(standalone "network" version, 266 MB):

http://www.microsoft.com/downloads/d...5-9e368d3cdb5a

(disregard the "intended for IT professionals and developers" part,
it can be used on a single computer as well)


If you do not have broadband at home, but you have at work or you have
friends that have it, you can download it there and burn it to a CD.

If you think that the download is to large, you can get the same file
on a CD from Microsoft (a lot of computer magazines currently also
have the CD included).

The Windows XP SP2 CD order point:
http://www.microsoft.com/windowsxp/d...s/default.mspx


For folders you can consider deleting and other disk cleanup tips
after a successful SP2 installation, take a look here:

http://groups.google.com/groups?selm...TNGP15.phx.gbl


Before installing SP2, you should take a look at the
following sites:

What to Know Before You Download and Install Windows XP Service Pack 2
http://www.microsoft.com/windowsxp/s...hattoknow.mspx

How to successfully install Windows XP Service Pack 2.
http://www.fixyourwindows.com/winxpsp2install.htm

Service Pack Installation Checklist
http://www3.telus.net/dandemar/spackins.htm


Please take a look at this Microsoft knowledge base article as well:

Windows XP Service Pack 2 is not available to install from Windows
Update and is not offered by Automatic Updates
http://support.microsoft.com/?kbid=885627

*Important* part from the link above:

If you have T.V. Media from Total Velocity Corporation installed, or
your processor is a Intel P4 Prescott with C-0 stepping, you should
not install SP2.

Intel P4 Prescott processors came out February 2004, so if your
computer is older than that, this is not an issue for you. Also, if
you have a Dell, IBM or HP, this is not an issue.

If you suspect/know you have an Intel P4 Prescott processor, take a
look at the two following Web sites for what you need to do/have to
be able to install SP2 on the computer:

http://forum.aumha.org/viewtopic.php?t=7447
http://cquirke.mvps.org/sp2intel.htm

Newsflash:

Microsoft have now released a fix for the problem where SP2 fails to
boot after installing it in a PC with the Prescott or a Celeron D CPU
(or fails to install in the case of slipstreamed cds). The problem is
described here:

http://go.microsoft.com/fwlink/?linkid=34535

and the download for the fix is available here (install it before you
install SP2):

http://www.microsoft.com/downloads/d...DisplayLang=en


Also, if you have a Dell Dell Inspiron 1150 or 2650, you might get a
slow running system after installing SP2, take a look at this thread
for more on this:
http://groups.google.com/groups?thre...ws.prodigy.com



--
torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of
the 1328 page Scripting Guide:
http://www.microsoft.com/technet/scr...r/default.mspx

Thanks for the suggestions. I'll give them a try.

"Maurice N ~ MVP" wrote:

> abradaxis wrote:
> > I cannot get to the Windows Update page to install
> > service pack 2. I get the message Windows Updater has
> > encountered an error and cannot display the requested
> > page. Error 0X80248011
> >
> > I employ the suggested steps for fixing the problem, but
> > both steps fail, and the response by Microsoft to "Did
> > this fix your problem?" when I tell them no is to say
> > that they will let Microsoft know. However, no further
> > suggestions are given. Any help gratefully appreciated.
>
> Please be very explicit in stating details. This is for Win XP Service Pack 2 (not Win2000 service pack 2) ?
>
> Further, you tried both suggestions at Windows Update Troubleshooter webpage ?
> a) deleting your temp internet cache
> b) stopping Automatic Update service, renaming SoftwareDistribution folder, and then restarting Automatic Update service ?
>
> c) You should have tried to logoff & restart the system before re-trying Windows Update.
>
> Other possible issues: Do you have a 3rd-party firewall ? are you using a proxy server?
>
> Need for you to dig into the log file and see what it contains for the last session.
> Use Notepad or Wordpad and take a look at
> C:\Windows\Windows Update.log (with a space if on v4 of Windows Update; no space if on V5)
>
> Scan down to the bottom. Review contents. Copy and paste back in reply "significant portions" for last session.
>
> Also review the following (with emphasis on preparing for SP2 and Doing the Installation)
> Windows XP - SP2 - FAQs & Best Practices
> http://forum.aumha.org/index.php?c=16
> --
> Maurice N
> MVP Windows - Shell / User
> -----
>
>

Thanks. I'll try your suggestions. I appreciate the help.

"Torgeir Bakken (MVP)" wrote:

> abradaxis wrote:
>
> > I cannot get to the Windows Update page to install
> > service pack 2. I get the message Windows Updater has
> > encountered an error and cannot display the requested
> > page. Error 0X80248011
> >
> > I employ the suggested steps for fixing the problem, but
> > both steps fail, and the response by Microsoft to "Did
> > this fix your problem?" when I tell them no is to say
> > that they will let Microsoft know. However, no further
> > suggestions are given. Any help gratefully appreciated.
> Hi
>
> You could try the steps in this post to try to get WU to work:
>
> http://groups.google.com/groups?selm...TNGP14.phx.gbl
>
>
> If nothing there worked, try the steps in this post:
>
> http://groups.google.com/groups?selm...tngp13.phx.gbl
>
>
> Anyway, I suggest you use the full SP2 installer instead of
> Windows Update to install SP2.
>
> SP2 is available at the Microsoft Download Center
> (standalone "network" version, 266 MB):
>
> http://www.microsoft.com/downloads/d...5-9e368d3cdb5a
>
> (disregard the "intended for IT professionals and developers" part,
> it can be used on a single computer as well)
>
>
> If you do not have broadband at home, but you have at work or you have
> friends that have it, you can download it there and burn it to a CD.
>
> If you think that the download is to large, you can get the same file
> on a CD from Microsoft (a lot of computer magazines currently also
> have the CD included).
>
> The Windows XP SP2 CD order point:
> http://www.microsoft.com/windowsxp/d...s/default.mspx
>
>
> For folders you can consider deleting and other disk cleanup tips
> after a successful SP2 installation, take a look here:
>
> http://groups.google.com/groups?selm...TNGP15.phx.gbl
>
>
> Before installing SP2, you should take a look at the
> following sites:
>
> What to Know Before You Download and Install Windows XP Service Pack 2
> http://www.microsoft.com/windowsxp/s...hattoknow.mspx
>
> How to successfully install Windows XP Service Pack 2.
> http://www.fixyourwindows.com/winxpsp2install.htm
>
> Service Pack Installation Checklist
> http://www3.telus.net/dandemar/spackins.htm
>
>
> Please take a look at this Microsoft knowledge base article as well:
>
> Windows XP Service Pack 2 is not available to install from Windows
> Update and is not offered by Automatic Updates
> http://support.microsoft.com/?kbid=885627
>
> *Important* part from the link above:
>
> If you have T.V. Media from Total Velocity Corporation installed, or
> your processor is a Intel P4 Prescott with C-0 stepping, you should
> not install SP2.
>
> Intel P4 Prescott processors came out February 2004, so if your
> computer is older than that, this is not an issue for you. Also, if
> you have a Dell, IBM or HP, this is not an issue.
>
> If you suspect/know you have an Intel P4 Prescott processor, take a
> look at the two following Web sites for what you need to do/have to
> be able to install SP2 on the computer:
>
> http://forum.aumha.org/viewtopic.php?t=7447
> http://cquirke.mvps.org/sp2intel.htm
>
> Newsflash:
>
> Microsoft have now released a fix for the problem where SP2 fails to
> boot after installing it in a PC with the Prescott or a Celeron D CPU
> (or fails to install in the case of slipstreamed cds). The problem is
> described here:
>
> http://go.microsoft.com/fwlink/?linkid=34535
>
> and the download for the fix is available here (install it before you
> install SP2):
>
> http://www.microsoft.com/downloads/d...DisplayLang=en
>
>
> Also, if you have a Dell Dell Inspiron 1150 or 2650, you might get a
> slow running system after installing SP2, take a look at this thread
> for more on this:
> http://groups.google.com/groups?thre...ws.prodigy.com
>
>
>
> --
> torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
> Administration scripting examples and an ONLINE version of
> the 1328 page Scripting Guide:
> http://www.microsoft.com/technet/scr...r/default.mspx
>

Tried your suggestions but they did not work. Here are answers to your
questions. First, I went to the update and support page, as I always do, and
requestes that MS find appropriate updates. They always located updates for
my XP computer, so I did not personally go to the Win 2000 SP 2 update page.
I tried the cache, memory, history cleanup and stopping, renaming, etc of
datastore, THEN CLOSED DOWN AND REBOOTED THE PC before again attempting to
get to the update page, which again failed with the same error. I honestly
don't know if I'm using a proxy server, but i am connecting through a lone
computer on my wireless home network using a broadband connection provided by
my cable company. I am using BlackICe and Norton, and I shut both down before
retrying the update. I will gladly read the article you are mentioning, but
do you have anything more specific to suggest. Thanks for your help in
advance. The requested log (I don'tknow what you mean by V4 or V5 so I took
the log dated with my last attempt) is attached. Sorry for the lenght.

Abradaxis

2004-09-21 21:07:21-0400 808 4e0 WU client completed and deleted call
{BB68C0B4-2421-400D-A63A-2D216CC7405D}
2004-09-21 21:07:21-0400 2488 9bc Operation completed due to earlier error.
(hr=80248011)
2004-09-21 21:07:21-0400 2488 9bc Unable to complete asynchronous search
successfully. (hr=80248011)
2004-09-21 21:07:26-0400 808 4e0 REPORT EVENT:
{1805A20D-4D78-4810-8375-2E8702D4577B} 17 2004-09-21
21:07:21-0400 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80248011 WindowsUpdate Failure Software
Synchronization Error: Agent failed detecting with reason: 0x80248011
2004-09-21 21:09:20-0400 808 224 ISusInternal API failed
CClientCallRecorder:isconnectCall with error 0x8024000c
2004-09-21 21:09:20-0400 2488 9bc ISusInternal:isconnectCall failed,
hr=8024000C
2004-09-21 21:09:22-0400 2488 9bc Checking for different Redirector at:
http://download.windowsupdate.com/ms...ir/wuredir.cab
2004-09-21 21:09:22-0400 2488 9bc WinInet: Server file is not newer.
Skipping download.
2004-09-21 21:09:22-0400 2488 9bc Successfully refreshed Redirector cab.
2004-09-21 21:09:22-0400 2488 9bc WinInet: Server file is not newer.
Skipping download.
2004-09-21 21:09:23-0400 2488 9bc WinInet: Download speed is 45206 bytes/sec
2004-09-21 21:09:23-0400 2488 9bc WinInet: Successfully downloaded
http://v5.windowsupdate.microsoft.co...en/wusetup.cab to
file C:\WINDOWS\SoftwareDistribution\WebSetup\wusetup.c ab
2004-09-21 21:09:23-0400 2488 9bc Loading inf file
C:\WINDOWS\SoftwareDistribution\WebSetup\wusetup.i nf
2004-09-21 21:09:23-0400 2488 9bc Section name: cdm: Index: 0
2004-09-21 21:09:23-0400 2488 9bc Section name: iuengine: Index: 1
2004-09-21 21:09:23-0400 2488 9bc Section name: wuapi: Index: 2
2004-09-21 21:09:23-0400 2488 9bc Section name: wuauclt: Index: 3
2004-09-21 21:09:23-0400 2488 9bc Section name: wuauclt1: Index: 4
2004-09-21 21:09:23-0400 2488 9bc Section name: wuaucpl: Index: 5
2004-09-21 21:09:23-0400 2488 9bc Section name: wuaueng_WebSetup: Index: 6
2004-09-21 21:09:23-0400 2488 9bc Section name: wuaueng1: Index: 7
2004-09-21 21:09:23-0400 2488 9bc Section name: wuauserv_WebSetup: Index: 8
2004-09-21 21:09:23-0400 2488 9bc Section name: wucltui: Index: 9
2004-09-21 21:09:23-0400 2488 9bc Section name: wups: Index: 10
2004-09-21 21:09:23-0400 2488 9bc Section name: winhttp: Index: 11
2004-09-21 21:09:23-0400 2488 9bc Required Version for binary
C:\WINDOWS\System32\cdm.dll is: 5,5,3790,2182
2004-09-21 21:09:23-0400 2488 9bc Binary: C:\WINDOWS\System32\cdm.dll:
Target version: 5.5.3790.2182 Required: 5.5.3790.2182
2004-09-21 21:09:23-0400 2488 9bc Required Version for binary
C:\WINDOWS\System32\iuengine.dll is: 5,4,3790,2182
2004-09-21 21:09:23-0400 2488 9bc Binary: C:\WINDOWS\System32\iuengine.dll:
Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2004-09-21 21:09:23-0400 2488 9bc Required Version for binary
C:\WINDOWS\System32\wuapi.dll is: 5,4,3790,2182
2004-09-21 21:09:23-0400 2488 9bc Binary: C:\WINDOWS\System32\wuapi.dll:
Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2004-09-21 21:09:23-0400 2488 9bc Required Version for binary
C:\WINDOWS\System32\wuauclt.exe is: 5,4,3790,2182
2004-09-21 21:09:23-0400 2488 9bc Binary: C:\WINDOWS\System32\wuauclt.exe:
Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2004-09-21 21:09:23-0400 2488 9bc Required Version for binary
C:\WINDOWS\System32\wuauclt1.exe is: 5,4,3790,2182
2004-09-21 21:09:23-0400 2488 9bc Binary: C:\WINDOWS\System32\wuauclt1.exe:
Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2004-09-21 21:09:23-0400 2488 9bc Required Version for binary
C:\WINDOWS\System32\wuaucpl.cpl is: 5,4,3790,2182
2004-09-21 21:09:23-0400 2488 9bc Binary: C:\WINDOWS\System32\wuaucpl.cpl:
Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2004-09-21 21:09:23-0400 2488 9bc Required Version for binary
C:\WINDOWS\System32\wuaueng.dll is: 5,4,3790,2182
2004-09-21 21:09:23-0400 2488 9bc Binary: C:\WINDOWS\System32\wuaueng.dll:
Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2004-09-21 21:09:23-0400 2488 9bc Required Version for binary
C:\WINDOWS\System32\wuaueng1.dll is: 5,4,3790,2182
2004-09-21 21:09:23-0400 2488 9bc Binary: C:\WINDOWS\System32\wuaueng1.dll:
Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2004-09-21 21:09:23-0400 2488 9bc Required Version for binary
C:\WINDOWS\System32\wucltui.dll is: 5,4,3790,2182
2004-09-21 21:09:23-0400 2488 9bc Binary: C:\WINDOWS\System32\wucltui.dll:
Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2004-09-21 21:09:23-0400 2488 9bc Required Version for binary
C:\WINDOWS\System32\wups.dll is: 5,4,3790,2182
2004-09-21 21:09:23-0400 2488 9bc Binary: C:\WINDOWS\System32\wups.dll:
Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2004-09-21 21:09:26-0400 808 224 WU client succeeds
CClientCallRecorder::BeginFindUpdates from WindowsUpdate with call id
{E5009B79-36EF-422B-8529-66338446E5C8}
2004-09-21 21:09:26-0400 808 34c WU client executing call
{E5009B79-36EF-422B-8529-66338446E5C8} of type Search Call
2004-09-21 21:09:26-0400 808 34c DS: Out of proc datastore process exited
with error 00000000 before signalling ready event.
2004-09-21 21:09:26-0400 808 34c DS: Out of proc datastore process exited
with error 00000000 before signalling ready event.
2004-09-21 21:09:26-0400 808 34c DS: Out of proc datastore process exited
with error 00000000 before signalling ready event.
2004-09-21 21:09:26-0400 808 34c DS: Out of proc datastore process exited
with error 00000000 before signalling ready event.
2004-09-21 21:09:26-0400 808 34c DS: Out of proc datastore process exited
with error 00000000 before signalling ready event.
2004-09-21 21:09:26-0400 808 34c DS: Out of proc datastore process exited
with error 00000000 before signalling ready event.
2004-09-21 21:09:26-0400 808 34c WU client failed Searching for update with
error 0x80248011
2004-09-21 21:09:26-0400 808 34c WU client calls back to search call
WindowsUpdate with code Call failed and error 0x80248011
2004-09-21 21:09:26-0400 808 34c WU client completed and deleted call
{E5009B79-36EF-422B-8529-66338446E5C8}
2004-09-21 21:09:26-0400 2488 9bc Operation completed due to earlier error.
(hr=80248011)
2004-09-21 21:09:26-0400 2488 9bc Unable to complete asynchronous search
successfully. (hr=80248011)
2004-09-21 21:09:31-0400 808 34c REPORT EVENT:
{3D4C700A-70D9-4C8F-A87C-F6FB35A8F40E} 18 2004-09-21
21:09:26-0400 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80248011 WindowsUpdate Failure Software
Synchronization Error: Agent failed detecting with reason: 0x80248011
2004-09-21 21:10:34-0400 808 508 ISusInternal API failed
CClientCallRecorder:isconnectCall with error 0x8024000c
2004-09-21 21:10:34-0400 2488 9bc ISusInternal:isconnectCall failed,
hr=8024000C
2004-09-21 21:26:46-0400 1676 6b0 Checking for different Redirector at:
http://download.windowsupdate.com/ms...ir/wuredir.cab
2004-09-21 21:26:46-0400 1676 6b0 WinInet: Server file is not newer.
Skipping download.
2004-09-21 21:26:46-0400 1676 6b0 Successfully refreshed Redirector cab.
2004-09-21 21:26:46-0400 1676 6b0 WinInet: Server file is not newer.
Skipping download.
2004-09-21 21:26:47-0400 1676 6b0 WinInet: Download speed is 41747 bytes/sec
2004-09-21 21:26:47-0400 1676 6b0 WinInet: Successfully downloaded
http://v5.windowsupdate.microsoft.co...en/wusetup.cab to
file C:\WINDOWS\SoftwareDistribution\WebSetup\wusetup.c ab
2004-09-21 21:26:47-0400 1676 6b0 Loading inf file
C:\WINDOWS\SoftwareDistribution\WebSetup\wusetup.i nf
2004-09-21 21:26:47-0400 1676 6b0 Section name: cdm: Index: 0
2004-09-21 21:26:47-0400 1676 6b0 Section name: iuengine: Index: 1
2004-09-21 21:26:47-0400 1676 6b0 Section name: wuapi: Index: 2
2004-09-21 21:26:47-0400 1676 6b0 Section name: wuauclt: Index: 3
2004-09-21 21:26:47-0400 1676 6b0 Section name: wuauclt1: Index: 4
2004-09-21 21:26:47-0400 1676 6b0 Section name: wuaucpl: Index: 5
2004-09-21 21:26:47-0400 1676 6b0 Section name: wuaueng_WebSetup: Index: 6
2004-09-21 21:26:47-0400 1676 6b0 Section name: wuaueng1: Index: 7
2004-09-21 21:26:47-0400 1676 6b0 Section name: wuauserv_WebSetup: Index: 8
2004-09-21 21:26:47-0400 1676 6b0 Section name: wucltui: Index: 9
2004-09-21 21:26:47-0400 1676 6b0 Section name: wups: Index: 10
2004-09-21 21:26:47-0400 1676 6b0 Section name: winhttp: Index: 11
2004-09-21 21:26:47-0400 1676 6b0 Required Version for binary
C:\WINDOWS\System32\cdm.dll is: 5,5,3790,2182
2004-09-21 21:26:47-0400 1676 6b0 Binary: C:\WINDOWS\System32\cdm.dll:
Target version: 5.5.3790.2182 Required: 5.5.3790.2182
2004-09-21 21:26:47-0400 1676 6b0 Required Version for binary
C:\WINDOWS\System32\iuengine.dll is: 5,4,3790,2182
2004-09-21 21:26:47-0400 1676 6b0 Binary: C:\WINDOWS\System32\iuengine.dll:
Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2004-09-21 21:26:47-0400 1676 6b0 Required Version for binary
C:\WINDOWS\System32\wuapi.dll is: 5,4,3790,2182
2004-09-21 21:26:47-0400 1676 6b0 Binary: C:\WINDOWS\System32\wuapi.dll:
Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2004-09-21 21:26:47-0400 1676 6b0 Required Version for binary
C:\WINDOWS\System32\wuauclt.exe is: 5,4,3790,2182
2004-09-21 21:26:47-0400 1676 6b0 Binary: C:\WINDOWS\System32\wuauclt.exe:
Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2004-09-21 21:26:47-0400 1676 6b0 Required Version for binary
C:\WINDOWS\System32\wuauclt1.exe is: 5,4,3790,2182
2004-09-21 21:26:47-0400 1676 6b0 Binary: C:\WINDOWS\System32\wuauclt1.exe:
Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2004-09-21 21:26:47-0400 1676 6b0 Required Version for binary
C:\WINDOWS\System32\wuaucpl.cpl is: 5,4,3790,2182
2004-09-21 21:26:47-0400 1676 6b0 Binary: C:\WINDOWS\System32\wuaucpl.cpl:
Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2004-09-21 21:26:47-0400 1676 6b0 Required Version for binary
C:\WINDOWS\System32\wuaueng.dll is: 5,4,3790,2182
2004-09-21 21:26:47-0400 1676 6b0 Binary: C:\WINDOWS\System32\wuaueng.dll:
Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2004-09-21 21:26:47-0400 1676 6b0 Required Version for binary
C:\WINDOWS\System32\wuaueng1.dll is: 5,4,3790,2182
2004-09-21 21:26:47-0400 1676 6b0 Binary: C:\WINDOWS\System32\wuaueng1.dll:
Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2004-09-21 21:26:47-0400 1676 6b0 Required Version for binary
C:\WINDOWS\System32\wucltui.dll is: 5,4,3790,2182
2004-09-21 21:26:47-0400 1676 6b0 Binary: C:\WINDOWS\System32\wucltui.dll:
Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2004-09-21 21:26:47-0400 1676 6b0 Required Version for binary
C:\WINDOWS\System32\wups.dll is: 5,4,3790,2182
2004-09-21 21:26:47-0400 1676 6b0 Binary: C:\WINDOWS\System32\wups.dll:
Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2004-09-21 21:29:00-0400 3016 8f8 Checking for different Redirector at:
http://download.windowsupdate.com/ms...ir/wuredir.cab
2004-09-21 21:29:00-0400 3016 8f8 WinInet: Server file is not newer.
Skipping download.
2004-09-21 21:29:00-0400 3016 8f8 Successfully refreshed Redirector cab.
2004-09-21 21:29:00-0400 3016 8f8 WinInet: Server file is not newer.
Skipping download.
2004-09-21 21:29:01-0400 3016 8f8 WinInet: Download speed is 37573 bytes/sec
2004-09-21 21:29:01-0400 3016 8f8 WinInet: Successfully downloaded
http://v5.windowsupdate.microsoft.co...en/wusetup.cab to
file C:\WINDOWS\SoftwareDistribution\WebSetup\wusetup.c ab
2004-09-21 21:29:01-0400 3016 8f8 Loading inf file
C:\WINDOWS\SoftwareDistribution\WebSetup\wusetup.i nf
2004-09-21 21:29:01-0400 3016 8f8 Section name: cdm: Index: 0
2004-09-21 21:29:01-0400 3016 8f8 Section name: iuengine: Index: 1
2004-09-21 21:29:01-0400 3016 8f8 Section name: wuapi: Index: 2
2004-09-21 21:29:01-0400 3016 8f8 Section name: wuauclt: Index: 3
2004-09-21 21:29:01-0400 3016 8f8 Section name: wuauclt1: Index: 4
2004-09-21 21:29:01-0400 3016 8f8 Section name: wuaucpl: Index: 5
2004-09-21 21:29:01-0400 3016 8f8 Section name: wuaueng_WebSetup: Index: 6
2004-09-21 21:29:01-0400 3016 8f8 Section name: wuaueng1: Index: 7
2004-09-21 21:29:01-0400 3016 8f8 Section name: wuauserv_WebSetup: Index: 8
2004-09-21 21:29:01-0400 3016 8f8 Section name: wucltui: Index: 9
2004-09-21 21:29:01-0400 3016 8f8 Section name: wups: Index: 10
2004-09-21 21:29:01-0400 3016 8f8 Section name: winhttp: Index: 11
2004-09-21 21:29:01-0400 3016 8f8 Required Version for binary
C:\WINDOWS\System32\cdm.dll is: 5,5,3790,2182
2004-09-21 21:29:01-0400 3016 8f8 Binary: C:\WINDOWS\System32\cdm.dll:
Target version: 5.5.3790.2182 Required: 5.5.3790.2182
2004-09-21 21:29:01-0400 3016 8f8 Required Version for binary
C:\WINDOWS\System32\iuengine.dll is: 5,4,3790,2182
2004-09-21 21:29:01-0400 3016 8f8 Binary: C:\WINDOWS\System32\iuengine.dll:
Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2004-09-21 21:29:01-0400 3016 8f8 Required Version for binary
C:\WINDOWS\System32\wuapi.dll is: 5,4,3790,2182
2004-09-21 21:29:01-0400 3016 8f8 Binary: C:\WINDOWS\System32\wuapi.dll:
Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2004-09-21 21:29:01-0400 3016 8f8 Required Version for binary
C:\WINDOWS\System32\wuauclt.exe is: 5,4,3790,2182
2004-09-21 21:29:01-0400 3016 8f8 Binary: C:\WINDOWS\System32\wuauclt.exe:
Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2004-09-21 21:29:01-0400 3016 8f8 Required Version for binary
C:\WINDOWS\System32\wuauclt1.exe is: 5,4,3790,2182
2004-09-21 21:29:01-0400 3016 8f8 Binary: C:\WINDOWS\System32\wuauclt1.exe:
Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2004-09-21 21:29:01-0400 3016 8f8 Required Version for binary
C:\WINDOWS\System32\wuaucpl.cpl is: 5,4,3790,2182
2004-09-21 21:29:01-0400 3016 8f8 Binary: C:\WINDOWS\System32\wuaucpl.cpl:
Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2004-09-21 21:29:01-0400 3016 8f8 Required Version for binary
C:\WINDOWS\System32\wuaueng.dll is: 5,4,3790,2182
2004-09-21 21:29:01-0400 3016 8f8 Binary: C:\WINDOWS\System32\wuaueng.dll:
Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2004-09-21 21:29:01-0400 3016 8f8 Required Version for binary
C:\WINDOWS\System32\wuaueng1.dll is: 5,4,3790,2182
2004-09-21 21:29:01-0400 3016 8f8 Binary: C:\WINDOWS\System32\wuaueng1.dll:
Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2004-09-21 21:29:01-0400 3016 8f8 Required Version for binary
C:\WINDOWS\System32\wucltui.dll is: 5,4,3790,2182
2004-09-21 21:29:01-0400 3016 8f8 Binary: C:\WINDOWS\System32\wucltui.dll:
Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2004-09-21 21:29:01-0400 3016 8f8 Required Version for binary
C:\WINDOWS\System32\wups.dll is: 5,4,3790,2182
2004-09-21 21:29:01-0400 3016 8f8 Binary: C:\WINDOWS\System32\wups.dll:
Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2004-09-21 21:29:05-0400 808 b3c WU client succeeds
CClientCallRecorder::BeginFindUpdates from WindowsUpdate with call id
{42B8F67D-5172-4C88-8434-A691BAD60A19}
2004-09-21 21:29:05-0400 808 4e0 WU client executing call
{42B8F67D-5172-4C88-8434-A691BAD60A19} of type Search Call
2004-09-21 21:29:05-0400 808 4e0 DS: Out of proc datastore process exited
with error 00000000 before signalling ready event.
2004-09-21 21:29:05-0400 808 4e0 DS: Out of proc datastore process exited
with error 00000000 before signalling ready event.
2004-09-21 21:29:05-0400 808 4e0 DS: Out of proc datastore process exited
with error 00000000 before signalling ready event.
2004-09-21 21:29:05-0400 808 4e0 DS: Out of proc datastore process exited
with error 00000000 before signalling ready event.
2004-09-21 21:29:05-0400 808 4e0 DS: Out of proc datastore process exited
with error 00000000 before signalling ready event.
2004-09-21 21:29:05-0400 808 4e0 DS: Out of proc datastore process exited
with error 00000000 before signalling ready event.
2004-09-21 21:29:05-0400 808 4e0 WU client failed Searching for update with
error 0x80248011
2004-09-21 21:29:05-0400 808 4e0 WU client calls back to search call
WindowsUpdate with code Call failed and error 0x80248011
2004-09-21 21:29:05-0400 808 4e0 WU client completed and deleted call
{42B8F67D-5172-4C88-8434-A691BAD60A19}
2004-09-21 21:29:05-0400 3016 8f8 Operation completed due to earlier error.
(hr=80248011)
2004-09-21 21:29:05-0400 3016 8f8 Unable to complete asynchronous search
successfully. (hr=80248011)
2004-09-21 21:29:10-0400 808 4e0 REPORT EVENT:
{194AFA3E-7E97-4BDD-AEA4-BD9B3DE110EE} 19 2004-09-21
21:29:05-0400 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80248011 WindowsUpdate Failure Software
Synchronization Error: Agent failed detecting with reason: 0x80248011
2004-09-21 21:31:09-0400 808 f6c WU client succeeds
CClientCallRecorder::BeginFindUpdates from WindowsUpdate with call id
{D0344731-C29E-4758-84B2-9BF9A6F8B989}
2004-09-21 21:31:09-0400 808 588 WU client executing call
{D0344731-C29E-4758-84B2-9BF9A6F8B989} of type Search Call
2004-09-21 21:31:09-0400 808 588 DS: Out of proc datastore process exited
with error 00000000 before signalling ready event.
2004-09-21 21:31:09-0400 808 588 DS: Out of proc datastore process exited
with error 00000000 before signalling ready event.
2004-09-21 21:31:09-0400 808 588 DS: Out of proc datastore process exited
with error 00000000 before signalling ready event.
2004-09-21 21:31:09-0400 808 588 DS: Out of proc datastore process exited
with error 00000000 before signalling ready event.
2004-09-21 21:31:09-0400 808 588 DS: Out of proc datastore process exited
with error 00000000 before signalling ready event.
2004-09-21 21:31:09-0400 808 588 DS: Out of proc datastore process exited
with error 00000000 before signalling ready event.
2004-09-21 21:31:09-0400 808 588 WU client failed Searching for update with
error 0x80248011
2004-09-21 21:31:09-0400 808 588 WU client calls back to search call
WindowsUpdate with code Call failed and error 0x80248011
2004-09-21 21:31:09-0400 808 588 WU client completed and deleted call
{D0344731-C29E-4758-84B2-9BF9A6F8B989}
2004-09-21 21:31:10-0400 808 b3c ISusInternal API failed
CClientCallRecorder:isconnectCall with error 0x8024000c
2004-09-21 21:31:10-0400 3016 8f8 ISusInternal:isconnectCall failed,
hr=8024000C
2004-09-21 21:31:10-0400 3016 8f8 Operation completed due to earlier error.
(hr=80248011)
2004-09-21 21:31:10-0400 3016 8f8 Unable to complete asynchronous search
successfully. (hr=80248011)
2004-09-21 21:31:14-0400 808 4e0 REPORT EVENT:
{E7ABFABD-50A4-420B-9243-3AD26EF74659} 20 2004-09-21
21:31:09-0400 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80248011 WindowsUpdate Failure Software
Synchronization Error: Agent failed detecting with reason: 0x80248011
2004-09-21 21:31:56-0400 808 b3c WU client succeeds
CClientCallRecorder::BeginFindUpdates from

"Maurice N ~ MVP" wrote:

> abradaxis wrote:
> > I cannot get to the Windows Update page to install
> > service pack 2. I get the message Windows Updater has
> > encountered an error and cannot display the requested
> > page. Error 0X80248011
> >
> > I employ the suggested steps for fixing the problem, but
> > both steps fail, and the response by Microsoft to "Did
> > this fix your problem?" when I tell them no is to say
> > that they will let Microsoft know. However, no further
> > suggestions are given. Any help gratefully appreciated.
>
> Please be very explicit in stating details. This is for Win XP Service Pack 2 (not Win2000 service pack 2) ?
>
> Further, you tried both suggestions at Windows Update Troubleshooter webpage ?
> a) deleting your temp internet cache
> b) stopping Automatic Update service, renaming SoftwareDistribution folder, and then restarting Automatic Update service ?
>
> c) You should have tried to logoff & restart the system before re-trying Windows Update.
>
> Other possible issues: Do you have a 3rd-party firewall ? are you using a proxy server?
>
> Need for you to dig into the log file and see what it contains for the last session.
> Use Notepad or Wordpad and take a look at
> C:\Windows\Windows Update.log (with a space if on v4 of Windows Update; no space if on V5)
>
> Scan down to the bottom. Review contents. Copy and paste back in reply "significant portions" for last session.
>
> Also review the following (with emphasis on preparing for SP2 and Doing the Installation)
> Windows XP - SP2 - FAQs & Best Practices
> http://forum.aumha.org/index.php?c=16
> --
> Maurice N
> MVP Windows - Shell / User
> -----
>
>