Missing icons

Across the top of the LIve Messenger screen,where there are usually several
clickable buttons, several are missing. I just have the first two, open
your email box, and view your sharing folders. I have uninstalled and
reinstalled with no joy.

Thanks,

Don L.

Mine disappeared some days ago, with only the mail let, but now shared
folders, spaces and Live Today.

I just use the mail, so didn't worry.
However, I'd say the existence of that icons depend on external sources, so
I guess there's nothing you can do about it, just hope they'll be back one
day!


"Don L." <> escreveu na mensagem
news:93DEEF91-653D-4035-9CD3-...
> Across the top of the LIve Messenger screen,where there are usually
> several
> clickable buttons, several are missing. I just have the first two, open
> your email box, and view your sharing folders. I have uninstalled and
> reinstalled with no joy.
>
> Thanks,
>
> Don L.

I guess my problem isn't really the missing icons, but I seem to be missing
functionality as well. For example, I have entered mobile numbers for most
of my contacts, but I only have the option to send a text message to one of
them. I can't figure out why this is. I thought it was related to the
missing buttons, but I really don't care about the buttons. I would like to
be able to send text messages to those who are offline. Even though most of
them have a mobile number entered, I can't send text to most of them. The
option is not even there.

I just noticed, in Tools, Options, the "Phone" item on the left is missing.

"fs_fan" wrote:

> Mine disappeared some days ago, with only the mail let, but now shared
> folders, spaces and Live Today.
>
> I just use the mail, so didn't worry.
> However, I'd say the existence of that icons depend on external sources, so
> I guess there's nothing you can do about it, just hope they'll be back one
> day!
>
>
> "Don L." <> escreveu na mensagem
> news:93DEEF91-653D-4035-9CD3-...
> > Across the top of the LIve Messenger screen,where there are usually
> > several
> > clickable buttons, several are missing. I just have the first two, open
> > your email box, and view your sharing folders. I have uninstalled and
> > reinstalled with no joy.
> >
> > Thanks,
> >
> > Don L.
>

Greetings,

When you sign into Messenger, it connects to a web configuration service which determines
what services and features are available to you.
If it can't connect to this service, then a good number of the icons won't show up and their
features will be missing.

If it just started by itself, it could just be a temporary problem on Microsoft's side, but
if it's been persisting for awhile it's more likely due to a software firewall blocking the
connection to the web service, in which case you'll need to go in and configure it to give
Messenger the necessary permission.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation
--


"Don L." <> wrote in message
news:93DEEF91-653D-4035-9CD3-...
> Across the top of the LIve Messenger screen,where there are usually several
> clickable buttons, several are missing. I just have the first two, open
> your email box, and view your sharing folders. I have uninstalled and
> reinstalled with no joy.
>
> Thanks,
>
> Don L.

OK, great. We don't use a software firewall. We have a hardware firewall.
I have found software configuration info that explains how to point to
messenger as an allowed program. I have not been able to find info on how to
open up a hardware firewall for live messenger, and all of these additional
features.

What ports or access do I need to allow?

Thanks,

Don L.

"Jonathan Kay [MVP]" wrote:

> Greetings,
>
> When you sign into Messenger, it connects to a web configuration service which determines
> what services and features are available to you.
> If it can't connect to this service, then a good number of the icons won't show up and their
> features will be missing.
>
> If it just started by itself, it could just be a temporary problem on Microsoft's side, but
> if it's been persisting for awhile it's more likely due to a software firewall blocking the
> connection to the web service, in which case you'll need to go in and configure it to give
> Messenger the necessary permission.
>
> --
> Jonathan Kay
> Microsoft MVP - Windows Live Messenger
> MSN Messenger/Windows Messenger
> MessengerGeek Blog: http://www.messengergeek.com
> Messenger Resources: http://messenger.jonathankay.com
> (c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation
> --

Hi Don,

The configuration service just needs port 80 and 443, standard web ports.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation
--


"Don L." <> wrote in message
news:4677BF4F-2788-4353-A0AB-...
> OK, great. We don't use a software firewall. We have a hardware firewall.
> I have found software configuration info that explains how to point to
> messenger as an allowed program. I have not been able to find info on how to
> open up a hardware firewall for live messenger, and all of these additional
> features.
>
> What ports or access do I need to allow?
>
> Thanks,
>
> Don L.
>
> "Jonathan Kay [MVP]" wrote:
>
>> Greetings,
>>
>> When you sign into Messenger, it connects to a web configuration service which determines
>> what services and features are available to you.
>> If it can't connect to this service, then a good number of the icons won't show up and
>> their
>> features will be missing.
>>
>> If it just started by itself, it could just be a temporary problem on Microsoft's side,
>> but
>> if it's been persisting for awhile it's more likely due to a software firewall blocking
>> the
>> connection to the web service, in which case you'll need to go in and configure it to give
>> Messenger the necessary permission.
>>
>> --
>> Jonathan Kay
>> Microsoft MVP - Windows Live Messenger
>> MSN Messenger/Windows Messenger
>> MessengerGeek Blog: http://www.messengergeek.com
>> Messenger Resources: http://messenger.jonathankay.com
>> (c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation
>> --
>