Mobile 5.0 and Active Sync 4.x problems in Dell Axim X51v DELL ADM

Mobile 5.0 and Active Sync 4.x problems in Dell Axim X51v DELL ADMITS there
is a problem and that they and Microsoft are working on a resolution. I
spend 2 hell weeks with a new Dell Axim X51v & Windows Mobile 4.1, then back
to 4.0 then back to 4.1 ... thought I had it all ironed out UNTIL the Axim
started acting up. Take it form the cradle, fully charged (make sure that
the active sync appication internally is OFF, as a precaution) and go about
your business. The next time you need to use it you will need to do a soft
reset before it will turn on. This happened 3 days straight every time take
out of the cradle ... along with problems of NOT reconizing a 2GB CF storage
card unless soft reset with card OUT then card placed in. (then you'd lose it
at any give time after). NEXT problem is that if taken out of cradle fully
charged, then shut off and placed on your night table for the moring (either
just OFF or OFF with the MAIN switch off, does not matter) when you first
start in the AM ... SOFT reset necessary and tells you the battery is
critically low and that if you continue to use it you could lose data. >>>
>>> AFTER nearly a whole day on line with Microsoft Techs and another 3x with Dell Techs ... they finally admitted today ... that there is a known issue with this and that Microsoft and Dell were working together on a fix ... they could not guarantee when the fix would be available but they expected about 2 weeks.
>>> My next question was ... what do I do for the next 2 weeks and then what about after that ???
>>> the unit was 3 mos old, purchased it in October but just did not have the time to do the transition till Jan 8, 2006 and I've been frustrated ever since.
I am an advanced user and tech and this was racking my brains ... first the
permissions for the firewall, then the bios upgrade, then the darn NECESSITY
to acess the internet ... why does it have to stay connected to the internet
unless you WANT it to ? I don't know about all you out there but MY data on
my OUTLOOK and PDA are PRIVATE ... and not for the benifit of anyone else.
There is NO reason that it MUST stay connected to the internet and ONCE it
knows you have cable access it will near refuse to sync ( as did 2003 w/AS
3.8 but in 3.8 after a few starts with internet access denied ... it would
accept that it was NOT going to get that connection ).
>>> DELL WILL REFUND YOUR MONEY !!! IF you purchased within the last 30 days ... there will be only slight pressure to replace it (for another one with the same issue) but if it is older than 30 days first you must do the Tech line thing and try to reason with the person on the tech line ... the interactive chat session with the people in INDIA that do the chat sessions .. but once you tell them you have the problem with the CF and soft reset necessary and you've done all else ... they will REFUND your money if you insist ... trick here is you must be the original purchaser from Dell as they credit the money to however it had been paid for to tell ... or if you purchased it from the original purchaser ... the original purchaser will get the refund. Be careful they are crafty ... you must know HOW much you paid .. then they try to forget about the additiional items like the extended warranty and the sales tax paid and the shipping but at least you have some relief.
>>> I had ordered a x50v Axim from the Dell Outlet store that arrived a few days ago .. but win, lose or draw .. I could not RISK losing my data and I needed one to work ... and i even reached to Ebay and purchased a X5 for $140 that showed up at my door today BRAND NEW IN THE BOX ... I paid $459.00 for the X50V which I admit is sleeker and sexier ... the X5 bieng bulkier ... but they both have Pocket PC 2003 / 2nd edition ... and use good old Active Sync 3.8. I even purchased the NEWEST version (released YESTERDAY) of Intellisyn 5.5 which I have not even tried you ... so you know how critical this issue was to me.
>>> good luck and I hope you get your $$ back from Dell, if Dell does this than all the other leading manufcaturers should too, I think BUT it is like pulling teeth. For the hourly rate I charge a client to work on thier Networks ... I could have earned over $3000.00 for the time I spend on this issue ... and you tech guys KNOW what I mean ... you CAN'T let it beat you, so you stick to it through sleepless nights and your wife thinks you;re having online chats with other females... LOL but it is the challenge that you have to take.
>> Take my advice now and spend your time negotiating a return on the Axim X51v issue ( or any other manufaturer that has the same 5.0 issues) right now!