Mobile 6 ActiveSync 4.5 only sync read mail's

Hi everyone,

The problem is with a HTC TyTnII and Exchange Server 2003SP2, it's all set
up for push mail, but the mail's are only being pushed to the mobile after
they are read on a computer outlook, OWA, or OMA!!! Even when connected
through USB to the computer it only sync's mails that are marked has read...

I've reconfigured the device several times and with different exchange
accounts, and still the same issue... has anyone had this problem before?

I have no problem with Windows mobile 2003 SE in the same scenario...

Any help would be appreciated...

I've narrowed it down to the Exchange Antivirus, Trend Scan Mail 8.
If I disable it, i can sync all messages just fine, but enabled it onlysyncs
the ones that have been accessed before.

I also found Microsoft KB 894065 and got the hotfix but it didnt work...

Can someone help me? Anyone with the same issue?


"PG" <*@*.*> wrote in message
news:%23%...
>
> Hi everyone,
>
> The problem is with a HTC TyTnII and Exchange Server 2003SP2, it's all set
> up for push mail, but the mail's are only being pushed to the mobile after
> they are read on a computer outlook, OWA, or OMA!!! Even when connected
> through USB to the computer it only sync's mails that are marked has
> read...
>
> I've reconfigured the device several times and with different exchange
> accounts, and still the same issue... has anyone had this problem before?
>
> I have no problem with Windows mobile 2003 SE in the same scenario...
>
> Any help would be appreciated...
>

Finally found the solution if anyone comes across this hope this helps:

"After contacting TrendMicro about this problem they told me the problem was
with upgrading from version 7 to version 8'.
The solution they gave me worked and is al follows:

This case is a defect in SMEX VSAPI module.
From the logs that you've provided, the "VirusScanProactiveScanning" keys
under the
++++++++++++++++++++++++++++++++++++++++++++++++++ ++++
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\MSExchangeIS\<servername>\Pr
ivate-3484c833-f074-4793-97a0-0bbbcdbb7c75]
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\MSExchangeIS\<servername>\Pu
blic-a785d57d-8a08-44ce-86c4-04bfea4691e5]
++++++++++++++++++++++++++++++++++++++++++++++++++ ++++
were not removed when upgrade from 7.0 to 8.0, and cause proactive scan to
turn off.

SMEX 8.0 does not use this key.

Proactive scan for Exchange store is turned off after upgrade to SMEX 8.0.

Users will not be able to synchronize their e-mails through ActiveSync until
these mails are accessed by mail client or scanned by a background scanning.


To resolve the issue, please do the following:
Step 1: Click on Start > Run and then type regedit
Step 2: Remove "VirusScanProactiveScanning" the key under each
"HKLM\SYSTEM\CurrentControlSet\Services\MSExchange IS\FSSDAM\PrivateorPublic-
<Per DB GUID>\"

Here's the exact location of the keys based on the registry logs you've
given:

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\MSExchangeIS\<servername>\Pr
ivate-3484c833-f074-4793-97a0-0bbbcdbb7c75]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\MSExchangeIS\<servername>\Pu
blic-a785d57d-8a08-44ce-86c4-04bfea4691e5]

Step 3: Restart SMEX_Master service.
Step 4: (Optional) Perform a Manual Scan when mail traffic is low."


"PG" <*@*.*> wrote in message
news:%...
> I've narrowed it down to the Exchange Antivirus, Trend Scan Mail 8.
> If I disable it, i can sync all messages just fine, but enabled it
> onlysyncs the ones that have been accessed before.
>
> I also found Microsoft KB 894065 and got the hotfix but it didnt work...
>
>
> Can someone help me? Anyone with the same issue?
>
>
> "PG" <*@*.*> wrote in message
> news:%23%...
>>
>> Hi everyone,
>>
>> The problem is with a HTC TyTnII and Exchange Server 2003SP2, it's all
>> set up for push mail, but the mail's are only being pushed to the mobile
>> after they are read on a computer outlook, OWA, or OMA!!! Even when
>> connected through USB to the computer it only sync's mails that are
>> marked has read...
>>
>> I've reconfigured the device several times and with different exchange
>> accounts, and still the same issue... has anyone had this problem before?
>>
>> I have no problem with Windows mobile 2003 SE in the same scenario...
>>
>> Any help would be appreciated...
>>
>
>