Monthly update failure

I downloaded August's monthly updates for Windows XP including KB936643,
KB936048 and KB940602, all three of which failed to install. Now I can't
load Excel, it tries to reinitialise Office Professional 2003 but fails
because it can't find SKU011.cab and refuses to accept it from the original
cd. What do I do now?

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Tip: Temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
Anti-Spyware) and/or any third-party firewall (e.g., ZA) before attempting
to install the update(s).
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

posaune wrote:
> I downloaded August's monthly updates for Windows XP including KB936643,
> KB936048 and KB940602, all three of which failed to install. Now I can't
> load Excel, it tries to reinitialise Office Professional 2003 but fails
> because it can't find SKU011.cab and refuses to accept it from the
> original
> cd. What do I do now?

When you try to start a Microsoft Office 2003 program for the first time, you receive the
"Installation Error: File not Found" error message
http://support.microsoft.com/?scid=kb;en-us;896866

--
====================================
TaurArian [MS-MVP] 2005-2008 - Australia
====================================
How to make a good post: http://www.dts-l.org/goodpost.htm
Defending your machine: http://defendingyourmachine2.blogspot.com/
http://taurarian.mvps.org/index.htm

Emails will not be acknowledged - please post to the newsgroup so all may benefit.


"posaune" <> wrote in message
news:1C106E49-3197-4FAE-AA7F-...
|I downloaded August's monthly updates for Windows XP including KB936643,
| KB936048 and KB940602, all three of which failed to install. Now I can't
| load Excel, it tries to reinitialise Office Professional 2003 but fails
| because it can't find SKU011.cab and refuses to accept it from the original
| cd. What do I do now?

> Tip: Temporarily disable real-time protection by your anti-virus and/or
> anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
> Anti-Spyware) and/or any third-party firewall (e.g., ZA) before attempting
> to install the update(s).

I use AVG 7.5.484, and I've tried "Disable Resident Shield" and "Deactivate
Shell Extension", but neither works. Do any other AVG users out there know
what to do? The AVG website doesn't seem to throw any light on the problem.

Ken Turner wrote:
>> Tip: Temporarily disable real-time protection by your anti-virus and/or
>> anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
>> Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
>> attempting
>> to install the update(s).
>
> I use AVG 7.5.484, and I've tried "Disable Resident Shield" and
> "Deactivate
> Shell Extension", but neither works. Do any other AVG users out there
> know
> what to do? The AVG website doesn't seem to throw any light on the
> problem.

AVG Free Support Forum
http://forum.grisoft.cz/freeforum/
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

Download the updates. Save to computer. Go OFFLINE. Shut down AVG.
Install updates. Turn on AVG. Go back online.


--

Lady Dungeness
Crabby, but Great Legs!
~~~~~~~~~~~~~~~~~~~~~~~~


"Ken Turner" <Ken > wrote in message
news:9AC0930F-621B-4268-87B1-...
|> Tip: Temporarily disable real-time protection by your anti-virus and/or
| > anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
| > Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
attempting
| > to install the update(s).
|
| I use AVG 7.5.484, and I've tried "Disable Resident Shield" and
"Deactivate
| Shell Extension", but neither works. Do any other AVG users out there
know
| what to do? The AVG website doesn't seem to throw any light on the
problem.

"Ken Turner" <Ken > wrote in message
news:9AC0930F-621B-4268-87B1-...
>> Tip: Temporarily disable real-time protection by your anti-virus and/or
>> anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
>> Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
>> attempting
>> to install the update(s).
>
> I use AVG 7.5.484, and I've tried "Disable Resident Shield" and
> "Deactivate
> Shell Extension", but neither works. Do any other AVG users out there
> know
> what to do? The AVG website doesn't seem to throw any light on the
> problem.

My experience has been that disabling AVG doesn't help with the update
problems. 7.5.484 here,too. Can't speculate about 3rd pty.firewalls and
such. Don't have any except what came with XP.

"nospam" <> wrote in message news:...
|
| "Ken Turner" <Ken > wrote in message
| news:9AC0930F-621B-4268-87B1-...
| >> Tip: Temporarily disable real-time protection by your anti-virus and/or
| >> anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
| >> Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
| >> attempting
| >> to install the update(s).
| >
| > I use AVG 7.5.484, and I've tried "Disable Resident Shield" and
| > "Deactivate
| > Shell Extension", but neither works. Do any other AVG users out there
| > know
| > what to do? The AVG website doesn't seem to throw any light on the
| > problem.
|
| My experience has been that disabling AVG doesn't help with the update
| problems. 7.5.484 here,too. Can't speculate about 3rd pty.firewalls and
| such. Don't have any except what came with XP.


Virus scanning recommendations for computers that are running Windows Server 2003, Windows
2000, or Windows XP
http://support.microsoft.com/kb/822158

--
====================================
TaurArian [MS-MVP] 2005-2008 - Australia
====================================
How to make a good post: http://www.dts-l.org/goodpost.htm
Defending your machine: http://defendingyourmachine2.blogspot.com/
http://taurarian.mvps.org/index.htm

Emails will not be acknowledged - please post to the newsgroup so all may benefit.

> Download the updates. Save to computer. Go OFFLINE. Shut down AVG.
> Install updates. Turn on AVG. Go back online.

.... is pretty much what I did, but what a tedious fudge!

TaurArian [MS-MVP] wrote:
>> My experience has been that disabling AVG doesn't help with the update
>> problems. 7.5.484 here,too. Can't speculate about 3rd pty.firewalls and
>> such. Don't have any except what came with XP.
>
> Virus scanning recommendations for computers that are running Windows
> Server 2003, Windows 2000, or Windows XP
> http://support.microsoft.com/kb/822158

IIRC, AVG Free cannot be configured to exclude those files and folders.