MS Outlook not always closing correctly

I have an intermittent problem with MS Outlook. Sometimes when I close the
application all seems well, but when I open it again, it won't Send or
Receive. If I then close it again and go to Task Manager/Processes I find
that Outlook is still running - sometimes there are multiple occurences of
this. If I then terminate all those occurrences and then open Outlook once
more it opens with a message that there was a problem on the previous
closedown and it needs to synchronise the folders. It does this and all runs
normally once more - for a while, then the problem happens again.

I'm now running Windows Vista, but the problem also happened when I had XP.
I have Office 2003 Standard Edition SP3.

I can live with the problem, but it is frustrating so I would prefer to fix
it.

Any thoughts?

You can try creating a new profile folder (outlook.pst) to see if that
helps. There is also a repair feature available when you rightclick the
Office install item in Control Panel/Programs and Features

--
Use the "Ratings" feature. It helps the new users.
Please use the Communities guidelines when posting.
http://www.microsoft.com/wn3/locales...help_en-us.htm
Mark L. Ferguson MS-MVP
https://mvp.support.microsoft.com/profile/Mark.Ferguson

"Merlin" <> wrote in message
news:234B5808-FF36-4DB9-997D-...
> I have an intermittent problem with MS Outlook. Sometimes when I close
> the
> application all seems well, but when I open it again, it won't Send or
> Receive. If I then close it again and go to Task Manager/Processes I find
> that Outlook is still running - sometimes there are multiple occurences of
> this. If I then terminate all those occurrences and then open Outlook
> once
> more it opens with a message that there was a problem on the previous
> closedown and it needs to synchronise the folders. It does this and all
> runs
> normally once more - for a while, then the problem happens again.
>
> I'm now running Windows Vista, but the problem also happened when I had
> XP.
> I have Office 2003 Standard Edition SP3.
>
> I can live with the problem, but it is frustrating so I would prefer to
> fix
> it.
>
> Any thoughts?

Merlin wrote:
> I have an intermittent problem with MS Outlook. Sometimes when I close the
> application all seems well, but when I open it again, it won't Send or
> Receive. If I then close it again and go to Task Manager/Processes I find
> that Outlook is still running - sometimes there are multiple occurences of
> this. If I then terminate all those occurrences and then open Outlook once
> more it opens with a message that there was a problem on the previous
> closedown and it needs to synchronise the folders. It does this and all runs
> normally once more - for a while, then the problem happens again.
>
> I'm now running Windows Vista, but the problem also happened when I had XP.
> I have Office 2003 Standard Edition SP3.
>
> I can live with the problem, but it is frustrating so I would prefer to fix
> it.
>
> Any thoughts?

If you have add ons or have your anti virus checking email, this kind of
behavior can result. Remove the add ons and/or email scanning, and the
problem should go away. You might also run scanpst.exe to correct any
errors the .pst file may have.

Alias

"Merlin" <> wrote in message
news:234B5808-FF36-4DB9-997D-...
>I have an intermittent problem with MS Outlook. Sometimes when I close the
> application all seems well, but when I open it again, it won't Send or
> Receive. If I then close it again and go to Task Manager/Processes I find
> that Outlook is still running - sometimes there are multiple occurences of
> this. If I then terminate all those occurrences and then open Outlook
> once
> more it opens with a message that there was a problem on the previous
> closedown and it needs to synchronise the folders. It does this and all
> runs
> normally once more - for a while, then the problem happens again.
>
> I'm now running Windows Vista, but the problem also happened when I had
> XP.
> I have Office 2003 Standard Edition SP3.
>
> I can live with the problem, but it is frustrating so I would prefer to
> fix
> it.
>
> Any thoughts?


Do you have a mobile phone or PDA plugged in?

Thanks Mark,

What are the implications of creating a new profile folder? Would I lose
any information I might need? And how do I go about it?
I did use the repair feature a while ago with no obvious change, but I'll
try it again if you think it might help.

"Mark L. Ferguson" wrote:

> You can try creating a new profile folder (outlook.pst) to see if that
> helps. There is also a repair feature available when you rightclick the
> Office install item in Control Panel/Programs and Features
>
> --
> Use the "Ratings" feature. It helps the new users.
> Please use the Communities guidelines when posting.
> http://www.microsoft.com/wn3/locales...help_en-us.htm
> Mark L. Ferguson MS-MVP
> https://mvp.support.microsoft.com/profile/Mark.Ferguson
>
> "Merlin" <> wrote in message
> news:234B5808-FF36-4DB9-997D-...
> > I have an intermittent problem with MS Outlook. Sometimes when I close
> > the
> > application all seems well, but when I open it again, it won't Send or
> > Receive. If I then close it again and go to Task Manager/Processes I find
> > that Outlook is still running - sometimes there are multiple occurences of
> > this. If I then terminate all those occurrences and then open Outlook
> > once
> > more it opens with a message that there was a problem on the previous
> > closedown and it needs to synchronise the folders. It does this and all
> > runs
> > normally once more - for a while, then the problem happens again.
> >
> > I'm now running Windows Vista, but the problem also happened when I had
> > XP.
> > I have Office 2003 Standard Edition SP3.
> >
> > I can live with the problem, but it is frustrating so I would prefer to
> > fix
> > it.
> >
> > Any thoughts?
>

"Gordon" wrote:

> "Merlin" <> wrote in message
> news:234B5808-FF36-4DB9-997D-...
> >I have an intermittent problem with MS Outlook. Sometimes when I close the
> > application all seems well, but when I open it again, it won't Send or
> > Receive. If I then close it again and go to Task Manager/Processes I find
> > that Outlook is still running - sometimes there are multiple occurences of
> > this. If I then terminate all those occurrences and then open Outlook
> > once
> > more it opens with a message that there was a problem on the previous
> > closedown and it needs to synchronise the folders. It does this and all
> > runs
> > normally once more - for a while, then the problem happens again.
> >
> > I'm now running Windows Vista, but the problem also happened when I had
> > XP.
> > I have Office 2003 Standard Edition SP3.
> >
> > I can live with the problem, but it is frustrating so I would prefer to
> > fix
> > it.
> >
> > Any thoughts?
>
>
> Do you have a mobile phone or PDA plugged in?

No!
>
>

You wouldn't be running Outlook Connector, would you?

--
Earle Horton --

"Merlin" <> wrote in message
news:234B5808-FF36-4DB9-997D-...
>I have an intermittent problem with MS Outlook. Sometimes when I close the
> application all seems well, but when I open it again, it won't Send or
> Receive. If I then close it again and go to Task Manager/Processes I find
> that Outlook is still running - sometimes there are multiple occurences of
> this. If I then terminate all those occurrences and then open Outlook
> once
> more it opens with a message that there was a problem on the previous
> closedown and it needs to synchronise the folders. It does this and all
> runs
> normally once more - for a while, then the problem happens again.
>
> I'm now running Windows Vista, but the problem also happened when I had
> XP.
> I have Office 2003 Standard Edition SP3.
>
> I can live with the problem, but it is frustrating so I would prefer to
> fix
> it.
>
> Any thoughts?

There are import and export features available on the file menu. The help
will show you how Office 2003 does it, as well as a 'new profile'
http://office.microsoft.com/assistan...&respos=6&rt=2
--
Use the "Ratings" feature. It helps the new users.
Please use the Communities guidelines when posting.
http://www.microsoft.com/wn3/locales...help_en-us.htm
Mark L. Ferguson MS-MVP
https://mvp.support.microsoft.com/profile/Mark.Ferguson

"Merlin" <> wrote in message
news:7F5BC43F-856B-4585-959C-...
> Thanks Mark,
>
> What are the implications of creating a new profile folder? Would I lose
> any information I might need? And how do I go about it?
> I did use the repair feature a while ago with no obvious change, but I'll
> try it again if you think it might help.
>
> "Mark L. Ferguson" wrote:
>
>> You can try creating a new profile folder (outlook.pst) to see if that
>> helps. There is also a repair feature available when you rightclick the
>> Office install item in Control Panel/Programs and Features
>>
>> --
>> Use the "Ratings" feature. It helps the new users.
>> Please use the Communities guidelines when posting.
>> http://www.microsoft.com/wn3/locales...help_en-us.htm
>> Mark L. Ferguson MS-MVP
>> https://mvp.support.microsoft.com/profile/Mark.Ferguson
>>
>> "Merlin" <> wrote in message
>> news:234B5808-FF36-4DB9-997D-...
>> > I have an intermittent problem with MS Outlook. Sometimes when I close
>> > the
>> > application all seems well, but when I open it again, it won't Send or
>> > Receive. If I then close it again and go to Task Manager/Processes I
>> > find
>> > that Outlook is still running - sometimes there are multiple occurences
>> > of
>> > this. If I then terminate all those occurrences and then open Outlook
>> > once
>> > more it opens with a message that there was a problem on the previous
>> > closedown and it needs to synchronise the folders. It does this and
>> > all
>> > runs
>> > normally once more - for a while, then the problem happens again.
>> >
>> > I'm now running Windows Vista, but the problem also happened when I had
>> > XP.
>> > I have Office 2003 Standard Edition SP3.
>> >
>> > I can live with the problem, but it is frustrating so I would prefer to
>> > fix
>> > it.
>> >
>> > Any thoughts?
>>

"Alias" wrote:

> Merlin wrote:
> > I have an intermittent problem with MS Outlook. Sometimes when I close the
> > application all seems well, but when I open it again, it won't Send or
> > Receive. If I then close it again and go to Task Manager/Processes I find
> > that Outlook is still running - sometimes there are multiple occurences of
> > this. If I then terminate all those occurrences and then open Outlook once
> > more it opens with a message that there was a problem on the previous
> > closedown and it needs to synchronise the folders. It does this and all runs
> > normally once more - for a while, then the problem happens again.
> >
> > I'm now running Windows Vista, but the problem also happened when I had XP.
> > I have Office 2003 Standard Edition SP3.
> >
> > I can live with the problem, but it is frustrating so I would prefer to fix
> > it.
> >
> > Any thoughts?
>
> If you have add ons or have your anti virus checking email, this kind of
> behavior can result. Remove the add ons and/or email scanning, and the
> problem should go away. You might also run scanpst.exe to correct any
> errors the .pst file may have.
>
> Alias

Yes I have some add ons and I have Mcafee installed. The problem used to
happen when I had Norton 360 as well, but I got rid of that becasue it made
my machines run as snails' pace. I really don't want to disable Mcafee
because it's saved me from some potential attacks via email. I've tried
running scanpst.exe but windows can't find it.
>

"Mark L. Ferguson" <> wrote in
message news:2497F077-E4BC-4394-8125-...
> There are import and export features available on the file menu. The help
> will show you how Office 2003 does it, as well as a 'new profile'

And that's never the way to transfer data from one profile to another - all
that will do is to corrupt the new profile!