MS Update and "Works8.msi"

Hi,

I just did an update to my Windows XP SP3 (Media Center Edition) machine.
All updates (17) installed w/out a glitch except for one: a Works 8 update --
(KB955428).

"The feature are are trying to use is on a network resource that is
unavailable" ... "Enter an alternate path to a folder containing the
installation package Works8.msi".

I have the Works 8 DVD but when I insert it, as I have done before for Works
8 updates, nothing happens. I've already tried 3 times to install the update
but it keeps failing.

Sterling

Browse the DVD [ or is it a CD? ] to see if Works8.msi is on it.
If you find it, copy it to the MSOCache folder on the root drive.
That's the drive where Windows is installed to, usually, C:\
Then try to install the update again and use Browse to point the
installer to Works8.msi in the MSOCache folder.

Or, using Internet Explorer, see if the update will install here:
http://office.microsoft.com/en-us/do...incatalog.aspx
( If you're in a different location than the US, click the (change) link
at the top right of the page and set it to your locality )

http://office.microsoft.com/en-us/do...2221033.aspx#9
> Can I use the Office Update site to update the Microsoft Works Suite?
> The Office Update site provides updates for Microsoft Word 2000, Word 2002, Word 2003, and Word 2007.
> Word 2000 is included in Microsoft Works Suite 2000 and Works Suite 2001. Word 2002 is included in
> more recent versions of the Microsoft Works Suite. The site does not provide updates for the other
> Works products, only the Word application. When you are prompted to insert an Office product CD during
> update installation, insert the Works CD.


MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============



Sterling wrote:

> Hi,
>
> I just did an update to my Windows XP SP3 (Media Center Edition) machine.
> All updates (17) installed w/out a glitch except for one: a Works 8 update --
> (KB955428).
>
> "The feature are are trying to use is on a network resource that is
> unavailable" ... "Enter an alternate path to a folder containing the
> installation package Works8.msi".
>
> I have the Works 8 DVD but when I insert it, as I have done before for Works
> 8 updates, nothing happens. I've already tried 3 times to install the update
> but it keeps failing.
>
> Sterling

Hi MowGreen,

Thank you for the reply.

I'm afraid I wasn't able to find either the Works8.msi or MSOCache folder. I
tried searching both items and Windows didn't find either. I went to the
Office Update site you linked me to and it says that there weren't able
updates available.

But I think I have good news! I was able to find the update on microsoft.com
(link below).

http://www.microsoft.com/downloads/d...DisplayLang=en

I downloaded the file -- KB955428_en-US.cab --, ran it, rebooted and once I
was back on the desktop, I got a balloon informing me that there was an
update ready. I installed it, went to MS Update and the update that was
giving an issue now appears as a successful update.

Thank you so much for your assistance. It's good to know there are people
like yourself who are willing to help people :-)

Sterling

PS It's a DVD (I mean it says "DVD" on both the cover and on disc).

"MowGreen [MVP]" wrote:

> Browse the DVD [ or is it a CD? ] to see if Works8.msi is on it.
> If you find it, copy it to the MSOCache folder on the root drive.
> That's the drive where Windows is installed to, usually, C:\
> Then try to install the update again and use Browse to point the
> installer to Works8.msi in the MSOCache folder.
>
> Or, using Internet Explorer, see if the update will install here:
> http://office.microsoft.com/en-us/do...incatalog.aspx
> ( If you're in a different location than the US, click the (change) link
> at the top right of the page and set it to your locality )
>
> http://office.microsoft.com/en-us/do...2221033.aspx#9
> > Can I use the Office Update site to update the Microsoft Works Suite?
> > The Office Update site provides updates for Microsoft Word 2000, Word 2002, Word 2003, and Word 2007.
> > Word 2000 is included in Microsoft Works Suite 2000 and Works Suite 2001. Word 2002 is included in
> > more recent versions of the Microsoft Works Suite. The site does not provide updates for the other
> > Works products, only the Word application. When you are prompted to insert an Office product CD during
> > update installation, insert the Works CD.
>
>
> MowGreen [MVP 2003-2008]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> Sterling wrote:
>
> > Hi,
> >
> > I just did an update to my Windows XP SP3 (Media Center Edition) machine.
> > All updates (17) installed w/out a glitch except for one: a Works 8 update --
> > (KB955428).
> >
> > "The feature are are trying to use is on a network resource that is
> > unavailable" ... "Enter an alternate path to a folder containing the
> > installation package Works8.msi".
> >
> > I have the Works 8 DVD but when I insert it, as I have done before for Works
> > 8 updates, nothing happens. I've already tried 3 times to install the update
> > but it keeps failing.
> >
> > Sterling
>

You're mowst welcome, Sterling. Glad to hear that you located the update
in the MS Download Center and that it installed properly.
BTW, that's where I grab the updates when they come out on Patch
Tuesday, too. It's faster than waiting for them to come down
automagically when one is stuck in a queue of who knows how many other
systems. <w>

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============



Sterling wrote:

> Hi MowGreen,
>
> Thank you for the reply.
>
> I'm afraid I wasn't able to find either the Works8.msi or MSOCache folder. I
> tried searching both items and Windows didn't find either. I went to the
> Office Update site you linked me to and it says that there weren't able
> updates available.
>
> But I think I have good news! I was able to find the update on microsoft.com
> (link below).
>
> http://www.microsoft.com/downloads/d...DisplayLang=en
>
> I downloaded the file -- KB955428_en-US.cab --, ran it, rebooted and once I
> was back on the desktop, I got a balloon informing me that there was an
> update ready. I installed it, went to MS Update and the update that was
> giving an issue now appears as a successful update.
>
> Thank you so much for your assistance. It's good to know there are people
> like yourself who are willing to help people :-)
>
> Sterling
>
> PS It's a DVD (I mean it says "DVD" on both the cover and on disc).
>
> "MowGreen [MVP]" wrote:
>
>
>>Browse the DVD [ or is it a CD? ] to see if Works8.msi is on it.
>>If you find it, copy it to the MSOCache folder on the root drive.
>>That's the drive where Windows is installed to, usually, C:\
>>Then try to install the update again and use Browse to point the
>>installer to Works8.msi in the MSOCache folder.
>>
>>Or, using Internet Explorer, see if the update will install here:
>>http://office.microsoft.com/en-us/do...incatalog.aspx
>>( If you're in a different location than the US, click the (change) link
>>at the top right of the page and set it to your locality )
>>
>>http://office.microsoft.com/en-us/do...2221033.aspx#9
>>
>>>Can I use the Office Update site to update the Microsoft Works Suite?
>>>The Office Update site provides updates for Microsoft Word 2000, Word 2002, Word 2003, and Word 2007.
>>>Word 2000 is included in Microsoft Works Suite 2000 and Works Suite 2001. Word 2002 is included in
>>>more recent versions of the Microsoft Works Suite. The site does not provide updates for the other
>>>Works products, only the Word application. When you are prompted to insert an Office product CD during
>>>update installation, insert the Works CD.
>>
>>
>>MowGreen [MVP 2003-2008]
>>===============
>> *-343-* FDNY
>>Never Forgotten
>>===============
>>
>>
>>
>>Sterling wrote:
>>
>>
>>>Hi,
>>>
>>>I just did an update to my Windows XP SP3 (Media Center Edition) machine.
>>>All updates (17) installed w/out a glitch except for one: a Works 8 update --
>>> (KB955428).
>>>
>>>"The feature are are trying to use is on a network resource that is
>>>unavailable" ... "Enter an alternate path to a folder containing the
>>>installation package Works8.msi".
>>>
>>>I have the Works 8 DVD but when I insert it, as I have done before for Works
>>>8 updates, nothing happens. I've already tried 3 times to install the update
>>>but it keeps failing.
>>>
>>>Sterling
>>

Yeah. I have Automatic Updates enabled but not once that I can remember has
it pushed out any updates except for unexpected updates, such as the one for
Windows Live Photo Gallery. Almost all updates that have been installed on my
machine have been done so by going to MS Update.

I think I'm going to look into downloading the updates via MS Download Center.

Sterling

"MowGreen [MVP]" wrote:

> You're mowst welcome, Sterling. Glad to hear that you located the update
> in the MS Download Center and that it installed properly.
> BTW, that's where I grab the updates when they come out on Patch
> Tuesday, too. It's faster than waiting for them to come down
> automagically when one is stuck in a queue of who knows how many other
> systems. <w>
>
> MowGreen [MVP 2003-2008]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> Sterling wrote:
>
> > Hi MowGreen,
> >
> > Thank you for the reply.
> >
> > I'm afraid I wasn't able to find either the Works8.msi or MSOCache folder. I
> > tried searching both items and Windows didn't find either. I went to the
> > Office Update site you linked me to and it says that there weren't able
> > updates available.
> >
> > But I think I have good news! I was able to find the update on microsoft.com
> > (link below).
> >
> > http://www.microsoft.com/downloads/d...DisplayLang=en
> >
> > I downloaded the file -- KB955428_en-US.cab --, ran it, rebooted and once I
> > was back on the desktop, I got a balloon informing me that there was an
> > update ready. I installed it, went to MS Update and the update that was
> > giving an issue now appears as a successful update.
> >
> > Thank you so much for your assistance. It's good to know there are people
> > like yourself who are willing to help people :-)
> >
> > Sterling
> >
> > PS It's a DVD (I mean it says "DVD" on both the cover and on disc).
> >
> > "MowGreen [MVP]" wrote:
> >
> >
> >>Browse the DVD [ or is it a CD? ] to see if Works8.msi is on it.
> >>If you find it, copy it to the MSOCache folder on the root drive.
> >>That's the drive where Windows is installed to, usually, C:\
> >>Then try to install the update again and use Browse to point the
> >>installer to Works8.msi in the MSOCache folder.
> >>
> >>Or, using Internet Explorer, see if the update will install here:
> >>http://office.microsoft.com/en-us/do...incatalog.aspx
> >>( If you're in a different location than the US, click the (change) link
> >>at the top right of the page and set it to your locality )
> >>
> >>http://office.microsoft.com/en-us/do...2221033.aspx#9
> >>
> >>>Can I use the Office Update site to update the Microsoft Works Suite?
> >>>The Office Update site provides updates for Microsoft Word 2000, Word 2002, Word 2003, and Word 2007.
> >>>Word 2000 is included in Microsoft Works Suite 2000 and Works Suite 2001. Word 2002 is included in
> >>>more recent versions of the Microsoft Works Suite. The site does not provide updates for the other
> >>>Works products, only the Word application. When you are prompted to insert an Office product CD during
> >>>update installation, insert the Works CD.
> >>
> >>
> >>MowGreen [MVP 2003-2008]
> >>===============
> >> *-343-* FDNY
> >>Never Forgotten
> >>===============
> >>
> >>
> >>
> >>Sterling wrote:
> >>
> >>
> >>>Hi,
> >>>
> >>>I just did an update to my Windows XP SP3 (Media Center Edition) machine.
> >>>All updates (17) installed w/out a glitch except for one: a Works 8 update --
> >>> (KB955428).
> >>>
> >>>"The feature are are trying to use is on a network resource that is
> >>>unavailable" ... "Enter an alternate path to a folder containing the
> >>>installation package Works8.msi".
> >>>
> >>>I have the Works 8 DVD but when I insert it, as I have done before for Works
> >>>8 updates, nothing happens. I've already tried 3 times to install the update
> >>>but it keeps failing.
> >>>
> >>>Sterling
> >>
>

Thank you very much, Sterling. The procdure which you have described
(download installer via provided link, then runn it and then run update)
helped also in my case. The only difference was that I have used the
different language version =)

Have a nice day!

"MowGreen [MVP]" wrote:

> You're mowst welcome, Sterling. Glad to hear that you located the update
> in the MS Download Center and that it installed properly.
> BTW, that's where I grab the updates when they come out on Patch
> Tuesday, too. It's faster than waiting for them to come down
> automagically when one is stuck in a queue of who knows how many other
> systems. <w>
>
> MowGreen [MVP 2003-2008]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> Sterling wrote:
>
> > Hi MowGreen,
> >
> > Thank you for the reply.
> >
> > I'm afraid I wasn't able to find either the Works8.msi or MSOCache folder. I
> > tried searching both items and Windows didn't find either. I went to the
> > Office Update site you linked me to and it says that there weren't able
> > updates available.
> >
> > But I think I have good news! I was able to find the update on microsoft.com
> > (link below).
> >
> > http://www.microsoft.com/downloads/d...DisplayLang=en
> >
> > I downloaded the file -- KB955428_en-US.cab --, ran it, rebooted and once I
> > was back on the desktop, I got a balloon informing me that there was an
> > update ready. I installed it, went to MS Update and the update that was
> > giving an issue now appears as a successful update.
> >
> > Thank you so much for your assistance. It's good to know there are people
> > like yourself who are willing to help people :-)
> >
> > Sterling
> >
> > PS It's a DVD (I mean it says "DVD" on both the cover and on disc).
> >
> > "MowGreen [MVP]" wrote:
> >
> >
> >>Browse the DVD [ or is it a CD? ] to see if Works8.msi is on it.
> >>If you find it, copy it to the MSOCache folder on the root drive.
> >>That's the drive where Windows is installed to, usually, C:\
> >>Then try to install the update again and use Browse to point the
> >>installer to Works8.msi in the MSOCache folder.
> >>
> >>Or, using Internet Explorer, see if the update will install here:
> >>http://office.microsoft.com/en-us/do...incatalog.aspx
> >>( If you're in a different location than the US, click the (change) link
> >>at the top right of the page and set it to your locality )
> >>
> >>http://office.microsoft.com/en-us/do...2221033.aspx#9
> >>
> >>>Can I use the Office Update site to update the Microsoft Works Suite?
> >>>The Office Update site provides updates for Microsoft Word 2000, Word 2002, Word 2003, and Word 2007.
> >>>Word 2000 is included in Microsoft Works Suite 2000 and Works Suite 2001. Word 2002 is included in
> >>>more recent versions of the Microsoft Works Suite. The site does not provide updates for the other
> >>>Works products, only the Word application. When you are prompted to insert an Office product CD during
> >>>update installation, insert the Works CD.
> >>
> >>
> >>MowGreen [MVP 2003-2008]
> >>===============
> >> *-343-* FDNY
> >>Never Forgotten
> >>===============
> >>
> >>
> >>
> >>Sterling wrote:
> >>
> >>
> >>>Hi,
> >>>
> >>>I just did an update to my Windows XP SP3 (Media Center Edition) machine.
> >>>All updates (17) installed w/out a glitch except for one: a Works 8 update --
> >>> (KB955428).
> >>>
> >>>"The feature are are trying to use is on a network resource that is
> >>>unavailable" ... "Enter an alternate path to a folder containing the
> >>>installation package Works8.msi".
> >>>
> >>>I have the Works 8 DVD but when I insert it, as I have done before for Works
> >>>8 updates, nothing happens. I've already tried 3 times to install the update
> >>>but it keeps failing.
> >>>
> >>>Sterling
> >>
>

hi sterling,thank you very much when you shared link...i entered and
installed that and i didn't receive "Error Message".....i hope that we can
share a lot of link for computer or updates.....thanks again...take care....
tete

Sterling, thank you so much for posting your solution!! Worked for me
also:-) Been going round and round with this update all morning.

JB


"Sterling" <> wrote in message
news:ECA73E71-C941-47AA-A7C5-...
Hi MowGreen,

Thank you for the reply.

I'm afraid I wasn't able to find either the Works8.msi or MSOCache folder. I
tried searching both items and Windows didn't find either. I went to the
Office Update site you linked me to and it says that there weren't able
updates available.

But I think I have good news! I was able to find the update on microsoft.com
(link below).

http://www.microsoft.com/downloads/d...DisplayLang=en

I downloaded the file -- KB955428_en-US.cab --, ran it, rebooted and once I
was back on the desktop, I got a balloon informing me that there was an
update ready. I installed it, went to MS Update and the update that was
giving an issue now appears as a successful update.

Thank you so much for your assistance. It's good to know there are people
like yourself who are willing to help people :-)

Sterling

PS It's a DVD (I mean it says "DVD" on both the cover and on disc).

Thanks for the info. I had found the page with all the downloads on it but
had no idea what it was. I downloaded the kb955428_en-us.cab as you
suggested and the update installed and showed as being installed. I think
Microsoft can be a little clearer as what to do with an update such as this.
Expecially to the clueless like I am. thanks, again

"Sterling" wrote:

> Yeah. I have Automatic Updates enabled but not once that I can remember has
> it pushed out any updates except for unexpected updates, such as the one for
> Windows Live Photo Gallery. Almost all updates that have been installed on my
> machine have been done so by going to MS Update.
>
> I think I'm going to look into downloading the updates via MS Download Center.
>
> Sterling
>
> "MowGreen [MVP]" wrote:
>
> > You're mowst welcome, Sterling. Glad to hear that you located the update
> > in the MS Download Center and that it installed properly.
> > BTW, that's where I grab the updates when they come out on Patch
> > Tuesday, too. It's faster than waiting for them to come down
> > automagically when one is stuck in a queue of who knows how many other
> > systems. <w>
> >
> > MowGreen [MVP 2003-2008]
> > ===============
> > *-343-* FDNY
> > Never Forgotten
> > ===============
> >
> >
> >
> > Sterling wrote:
> >
> > > Hi MowGreen,
> > >
> > > Thank you for the reply.
> > >
> > > I'm afraid I wasn't able to find either the Works8.msi or MSOCache folder. I
> > > tried searching both items and Windows didn't find either. I went to the
> > > Office Update site you linked me to and it says that there weren't able
> > > updates available.
> > >
> > > But I think I have good news! I was able to find the update on microsoft.com
> > > (link below).
> > >
> > > http://www.microsoft.com/downloads/d...DisplayLang=en
> > >
> > > I downloaded the file -- KB955428_en-US.cab --, ran it, rebooted and once I
> > > was back on the desktop, I got a balloon informing me that there was an
> > > update ready. I installed it, went to MS Update and the update that was
> > > giving an issue now appears as a successful update.
> > >
> > > Thank you so much for your assistance. It's good to know there are people
> > > like yourself who are willing to help people :-)
> > >
> > > Sterling
> > >
> > > PS It's a DVD (I mean it says "DVD" on both the cover and on disc).
> > >
> > > "MowGreen [MVP]" wrote:
> > >
> > >
> > >>Browse the DVD [ or is it a CD? ] to see if Works8.msi is on it.
> > >>If you find it, copy it to the MSOCache folder on the root drive.
> > >>That's the drive where Windows is installed to, usually, C:\
> > >>Then try to install the update again and use Browse to point the
> > >>installer to Works8.msi in the MSOCache folder.
> > >>
> > >>Or, using Internet Explorer, see if the update will install here:
> > >>http://office.microsoft.com/en-us/do...incatalog.aspx
> > >>( If you're in a different location than the US, click the (change) link
> > >>at the top right of the page and set it to your locality )
> > >>
> > >>http://office.microsoft.com/en-us/do...2221033.aspx#9
> > >>
> > >>>Can I use the Office Update site to update the Microsoft Works Suite?
> > >>>The Office Update site provides updates for Microsoft Word 2000, Word 2002, Word 2003, and Word 2007.
> > >>>Word 2000 is included in Microsoft Works Suite 2000 and Works Suite 2001. Word 2002 is included in
> > >>>more recent versions of the Microsoft Works Suite. The site does not provide updates for the other
> > >>>Works products, only the Word application. When you are prompted to insert an Office product CD during
> > >>>update installation, insert the Works CD.
> > >>
> > >>
> > >>MowGreen [MVP 2003-2008]
> > >>===============
> > >> *-343-* FDNY
> > >>Never Forgotten
> > >>===============
> > >>
> > >>
> > >>
> > >>Sterling wrote:
> > >>
> > >>
> > >>>Hi,
> > >>>
> > >>>I just did an update to my Windows XP SP3 (Media Center Edition) machine.
> > >>>All updates (17) installed w/out a glitch except for one: a Works 8 update --
> > >>> (KB955428).
> > >>>
> > >>>"The feature are are trying to use is on a network resource that is
> > >>>unavailable" ... "Enter an alternate path to a folder containing the
> > >>>installation package Works8.msi".
> > >>>
> > >>>I have the Works 8 DVD but when I insert it, as I have done before for Works
> > >>>8 updates, nothing happens. I've already tried 3 times to install the update
> > >>>but it keeps failing.
> > >>>
> > >>>Sterling
> > >>
> >