MSFT Announces "Support" (Convergys of Ohio/India in Reality?) for English CPP

From Nick White at Redmond MSFT, Product Manager on the Vista Release Team:

"We're pleased to announce the addition of best-effort phone support (in
English only) to North America CPP participants of the Windows Vista
Customer Preview Program (CPP) using English-language versions of early test
builds of Windows Vista (Beta 2, RC1 or RC2).

This is another step in our process of ramping up preparations for the 30th
January general availability of Windows Vista. We'll of course begin
offering product phone support to the general public on the first day of
Windows Vista's availability.

Details on accessing this phone support:

Phone Number: 866-425-0593
Hours of Availability:
Monday - Friday: 5AM-9PM Pacific Time
Saturday - Sunday: 6AM-3PM Pacific Time
English only (US & Canada)
Best-effort troubleshooting in a consumer, non-domain environment
For all CPP participants, the newsgroups remain the most valuable channel
for finding helpful information on general issues related to Windows Vista.

Volume License customers looking for Windows Vista Enterprise- or
Professional-level support today should visit the Microsoft Windows Vista
Solutions Center and the Windows Vista Help & Support page."

Enjoy and let us know if

1) You can understand them when they take you to Convergys of Ohio in India
because I have spent an adult life that requires me to understand broken
English.
2) If the help is the least bit competent (which would be required if Nick
were achieving real "ramping up" or if this is the same old Convergys of
Ohio oursourced minimum waged untrained butts in seats.
3) How these support calls compare to any thread on this group because we
can do the English and we can do the Windows, Office and a lot of other
software as well.

CH