MSN Messenger 7.0/Remote Assistance x64 non existant?

Ok. Now I know its an issue.

I had MSN msgr 7.0 give me the same failure when i used it back in x64 build
1433.
Now in 3790 (final trial), i get the same exact situation.

I tell someone to send a request for RA in msn msgr, and it gives this
error, that i dont have it installed on x64:

Susan is inviting you to start Remote Assistance. Do you want to Accept
(Alt+C) or Decline (Alt+D) the invitation?
The invitation from Susan to start Remote Assistance was declined. The
program is disabled or is not installed on your computer.


Works fine on XP Pro x86.

I went into Services and automated and started the following services, but
still no go:
- Remote Access Auto Connection Manager
- Remote Access Connection Manager
- Remote Desktop Help Session Manager

I've gotten lazy with this 64bit.general newsgroup (so easy to get answers),
so i though i'd give the old MS KB a try with x64 but the KB is still bleak,
it seems, at least for this topic, if not x64 in general:
http://search.support.microsoft.com/...de=r&cus=False

Did a google too, but nada.


Windows Messenger 4.7 (the built into x64) one works, so i know its not a
router/port configuration/connectivity issue.

But everytime i need to help someone, i have to log off msgr 7.0 and log
back on with msgr 4.7 or completely reboot into xp pro x86 and use msgr 7.0
that way...

Any other alternative to msgr RA requests to easily have a end user request
remote assistance?
I know you can email expiring tokens but that's more steps than I think my
end users can remember and be able to be walked thru over msgr or having 2
make a phone call...

Thanks.

Won't do R/A here either...


"wewa" <wewa@nomail.4me> wrote in message
news:...
> Ok. Now I know its an issue.
>
> I had MSN msgr 7.0 give me the same failure when i used it back in x64
> build 1433.
> Now in 3790 (final trial), i get the same exact situation.
>
> I tell someone to send a request for RA in msn msgr, and it gives this
> error, that i dont have it installed on x64:
>
> Susan is inviting you to start Remote Assistance. Do you want to Accept
> (Alt+C) or Decline (Alt+D) the invitation?
> The invitation from Susan to start Remote Assistance was declined. The
> program is disabled or is not installed on your computer.
>
>
> Works fine on XP Pro x86.
>
> I went into Services and automated and started the following services, but
> still no go:
> - Remote Access Auto Connection Manager
> - Remote Access Connection Manager
> - Remote Desktop Help Session Manager
>
> I've gotten lazy with this 64bit.general newsgroup (so easy to get
> answers), so i though i'd give the old MS KB a try with x64 but the KB is
> still bleak, it seems, at least for this topic, if not x64 in general:
> http://search.support.microsoft.com/...de=r&cus=False
>
> Did a google too, but nada.
>
>
> Windows Messenger 4.7 (the built into x64) one works, so i know its not a
> router/port configuration/connectivity issue.
>
> But everytime i need to help someone, i have to log off msgr 7.0 and log
> back on with msgr 4.7 or completely reboot into xp pro x86 and use msgr
> 7.0 that way...
>
> Any other alternative to msgr RA requests to easily have a end user
> request remote assistance?
> I know you can email expiring tokens but that's more steps than I think my
> end users can remember and be able to be walked thru over msgr or having 2
> make a phone call...
>
> Thanks.
>

I think there is some incompatibility between Windows and MSN Messenger, I
get errors when I exchange files between both Messenger editions.
--
Andre
Extended64 | http://www.extended64.com
Blog | http://www.extended64.com/blogs/andre
http://spaces.msn.com/members/adacosta
FAQ for MS AntiSpy http://www.geocities.com/marfer_mvp/FAQ_MSantispy.htm

"wewa" <wewa@nomail.4me> wrote in message
news:...
> Ok. Now I know its an issue.
>
> I had MSN msgr 7.0 give me the same failure when i used it back in x64
> build 1433.
> Now in 3790 (final trial), i get the same exact situation.
>
> I tell someone to send a request for RA in msn msgr, and it gives this
> error, that i dont have it installed on x64:
>
> Susan is inviting you to start Remote Assistance. Do you want to Accept
> (Alt+C) or Decline (Alt+D) the invitation?
> The invitation from Susan to start Remote Assistance was declined. The
> program is disabled or is not installed on your computer.
>
>
> Works fine on XP Pro x86.
>
> I went into Services and automated and started the following services, but
> still no go:
> - Remote Access Auto Connection Manager
> - Remote Access Connection Manager
> - Remote Desktop Help Session Manager
>
> I've gotten lazy with this 64bit.general newsgroup (so easy to get
> answers), so i though i'd give the old MS KB a try with x64 but the KB is
> still bleak, it seems, at least for this topic, if not x64 in general:
> http://search.support.microsoft.com/...de=r&cus=False
>
> Did a google too, but nada.
>
>
> Windows Messenger 4.7 (the built into x64) one works, so i know its not a
> router/port configuration/connectivity issue.
>
> But everytime i need to help someone, i have to log off msgr 7.0 and log
> back on with msgr 4.7 or completely reboot into xp pro x86 and use msgr
> 7.0 that way...
>
> Any other alternative to msgr RA requests to easily have a end user
> request remote assistance?
> I know you can email expiring tokens but that's more steps than I think my
> end users can remember and be able to be walked thru over msgr or having 2
> make a phone call...
>
> Thanks.
>