MSN Messenger does not open.

It was working fine, I was online, and suddenly it stopped working, and did
not respond, I try to kill the process using the task manager but it did not
work, so I restarted my computer and since then, when I try to open Messenger
it did not show up, every time I try to open it, a new process appears in the
task manager but messenger does not show up.

I have had this problem for a year and I hope now there is a solution out
there.

During this year I have formatted my HD several times and reinstalled Vista
from the Original Installation CD, and every time I update every security
update for Vista and also I update my antivirus software.

I think it could be a virus, because I have been monitoring my PC and I have
realized that when the computer is fine, at the same time when I turn off the
computer and the screen goes off, the hard drive reading LED also goes off,
but when the problem with Messenger starts and I turf off the computer the
screen goes off but the hard drive reading LED keeps on for a few seconds.

It also seems to me that the virus is able to remember my IP, because every
time I format and install Vista I get the virus faster, the first time, I got
the virus in 6 weeks, the second time, I got the virus in 3 weeks, the third
time I got the virus in 2 days, and the fourth time, I got the virus in few
hours, the fifth time, I also got the virus in few hours.

Greetings Eduardo,

Usually what you're describing is caused by some bad firmware in a residential router. If
that is the case, try resetting it by unplugging it and plugging it back in.

Failing that, you may want to look and see if there is a firmware update from the router's
manufacturer that may help the problem and/or you may want to reset the device to factory
defaults.

Failing all that, you may want to see if there is a web-based configuration to turn off UPnP
(Universal Plug and Play). This will limit you in some ways connectivity-wise (you may not
be able to establish direct file transfers, webcam, etc.) but this is probably the reason why
you're seeing not function when you're connected.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation
--


"Eduardo" <> wrote in message
news:129D5AAF-C4CA-444D-9F03-...
> It was working fine, I was online, and suddenly it stopped working, and did
> not respond, I try to kill the process using the task manager but it did not
> work, so I restarted my computer and since then, when I try to open Messenger
> it did not show up, every time I try to open it, a new process appears in the
> task manager but messenger does not show up.
>
> I have had this problem for a year and I hope now there is a solution out
> there.
>
> During this year I have formatted my HD several times and reinstalled Vista
> from the Original Installation CD, and every time I update every security
> update for Vista and also I update my antivirus software.
>
> I think it could be a virus, because I have been monitoring my PC and I have
> realized that when the computer is fine, at the same time when I turn off the
> computer and the screen goes off, the hard drive reading LED also goes off,
> but when the problem with Messenger starts and I turf off the computer the
> screen goes off but the hard drive reading LED keeps on for a few seconds.
>
> It also seems to me that the virus is able to remember my IP, because every
> time I format and install Vista I get the virus faster, the first time, I got
> the virus in 6 weeks, the second time, I got the virus in 3 weeks, the third
> time I got the virus in 2 days, and the fourth time, I got the virus in few
> hours, the fifth time, I also got the virus in few hours.
>
>

Hi Jonathan.

Thank you very much for your help.

I have read another of your asnwers about this problem with Messenger, and
in one of those answers you recommended a user do a system restore, so I did
a system restore and now messenger is working fine.

Do you think a should do the Firmware update? or Do you think I have a
problem with Vista?

I would like also let you know that I have two computers, one is using
Windows XP, and the other one is using Windows Vista, both computer connect
to the Internet through the same ADSL modem, the one using XP has never had
this problem.

Thank you once more.


"Jonathan Kay [MVP]" wrote:

> Greetings Eduardo,
>
> Usually what you're describing is caused by some bad firmware in a residential router. If
> that is the case, try resetting it by unplugging it and plugging it back in.
>
> Failing that, you may want to look and see if there is a firmware update from the router's
> manufacturer that may help the problem and/or you may want to reset the device to factory
> defaults.
>
> Failing all that, you may want to see if there is a web-based configuration to turn off UPnP
> (Universal Plug and Play). This will limit you in some ways connectivity-wise (you may not
> be able to establish direct file transfers, webcam, etc.) but this is probably the reason why
> you're seeing not function when you're connected.
>
> --
> Jonathan Kay
> Microsoft MVP - Windows Live Messenger
> MSN Messenger/Windows Messenger
> MessengerGeek Blog: http://www.messengergeek.com
> Messenger Resources: http://messenger.jonathankay.com
> (c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation
> --
>
>
> "Eduardo" <> wrote in message
> news:129D5AAF-C4CA-444D-9F03-...
> > It was working fine, I was online, and suddenly it stopped working, and did
> > not respond, I try to kill the process using the task manager but it did not
> > work, so I restarted my computer and since then, when I try to open Messenger
> > it did not show up, every time I try to open it, a new process appears in the
> > task manager but messenger does not show up.
> >
> > I have had this problem for a year and I hope now there is a solution out
> > there.
> >
> > During this year I have formatted my HD several times and reinstalled Vista
> > from the Original Installation CD, and every time I update every security
> > update for Vista and also I update my antivirus software.
> >
> > I think it could be a virus, because I have been monitoring my PC and I have
> > realized that when the computer is fine, at the same time when I turn off the
> > computer and the screen goes off, the hard drive reading LED also goes off,
> > but when the problem with Messenger starts and I turf off the computer the
> > screen goes off but the hard drive reading LED keeps on for a few seconds.
> >
> > It also seems to me that the virus is able to remember my IP, because every
> > time I format and install Vista I get the virus faster, the first time, I got
> > the virus in 6 weeks, the second time, I got the virus in 3 weeks, the third
> > time I got the virus in 2 days, and the fourth time, I got the virus in few
> > hours, the fifth time, I also got the virus in few hours.
> >
> >
>
>

Hi Eduardo,

Well no -- if it's not broke, don't fix it!

But yes, I've heard of situations where only one PC was exhibiting the behavior but resetting
the router still corrected the problem. Another solution I failed to mention was to try the
new 2009 beta instead, as it doesn't seem to suffer from the same issue.

Again though, if it's working for now, best to leave it alone.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation
--


"Eduardo" <> wrote in message
news:15904965-7148-4B7A-B344-...
> Hi Jonathan.
>
> Thank you very much for your help.
>
> I have read another of your asnwers about this problem with Messenger, and
> in one of those answers you recommended a user do a system restore, so I did
> a system restore and now messenger is working fine.
>
> Do you think a should do the Firmware update? or Do you think I have a
> problem with Vista?
>
> I would like also let you know that I have two computers, one is using
> Windows XP, and the other one is using Windows Vista, both computer connect
> to the Internet through the same ADSL modem, the one using XP has never had
> this problem.
>
> Thank you once more.
>
>
> "Jonathan Kay [MVP]" wrote:
>
>> Greetings Eduardo,
>>
>> Usually what you're describing is caused by some bad firmware in a residential router. If
>> that is the case, try resetting it by unplugging it and plugging it back in.
>>
>> Failing that, you may want to look and see if there is a firmware update from the router's
>> manufacturer that may help the problem and/or you may want to reset the device to factory
>> defaults.
>>
>> Failing all that, you may want to see if there is a web-based configuration to turn off
>> UPnP
>> (Universal Plug and Play). This will limit you in some ways connectivity-wise (you may
>> not
>> be able to establish direct file transfers, webcam, etc.) but this is probably the reason
>> why
>> you're seeing not function when you're connected.
>>
>> --
>> Jonathan Kay
>> Microsoft MVP - Windows Live Messenger
>> MSN Messenger/Windows Messenger
>> MessengerGeek Blog: http://www.messengergeek.com
>> Messenger Resources: http://messenger.jonathankay.com
>> (c) 2008 Jonathan Kay - If redistributing, you must include this signature or citation
>> --
>>
>>
>> "Eduardo" <> wrote in message
>> news:129D5AAF-C4CA-444D-9F03-...
>> > It was working fine, I was online, and suddenly it stopped working, and did
>> > not respond, I try to kill the process using the task manager but it did not
>> > work, so I restarted my computer and since then, when I try to open Messenger
>> > it did not show up, every time I try to open it, a new process appears in the
>> > task manager but messenger does not show up.
>> >
>> > I have had this problem for a year and I hope now there is a solution out
>> > there.
>> >
>> > During this year I have formatted my HD several times and reinstalled Vista
>> > from the Original Installation CD, and every time I update every security
>> > update for Vista and also I update my antivirus software.
>> >
>> > I think it could be a virus, because I have been monitoring my PC and I have
>> > realized that when the computer is fine, at the same time when I turn off the
>> > computer and the screen goes off, the hard drive reading LED also goes off,
>> > but when the problem with Messenger starts and I turf off the computer the
>> > screen goes off but the hard drive reading LED keeps on for a few seconds.
>> >
>> > It also seems to me that the virus is able to remember my IP, because every
>> > time I format and install Vista I get the virus faster, the first time, I got
>> > the virus in 6 weeks, the second time, I got the virus in 3 weeks, the third
>> > time I got the virus in 2 days, and the fourth time, I got the virus in few
>> > hours, the fifth time, I also got the virus in few hours.
>> >
>> >
>>
>>