1. Determine what version of Windows Live Messenger is installed on your
computer, and upgrade if it is necessary. To determine the latest version
and download information visit:
http://spaces.msn.com/messenger-supp...53F!3772.entry
- To install the latest version of Windows Live Messenger which is version
8.1.0178, visit
http://get.live.com/messenger/overview.
- Click "Download Now" or "Get it Free" and follow the step through the
wizard to install Windows Live Messenger.
2. To change the Windows Explorer settings and delete the Contact Cache
folder, follow these steps:
a. Change the Windows Explorer settings.
i. Right-click "Start" and then click "Explore" to open Windows Explorer.
ii. On the "Tools" menu, click "Folder Options."
iii. Click the "View" tab.
iv. In the "Advanced settings" list, select "Show hidden files and folders"
under "Hidden Files and Folders."
v. Click to clear the "Hide extensions for known file types" check box.
vi. Click "OK" to close the "Folder Options" window.
3. Delete the Contacts Cache folder. To do this, follow these steps:
i. Right-click "Start," and then click "Explore" to open the Windows
Explorer window.
ii. In the Windows Explorer window, locate the folder for your operating
system:
C:\Documents and Settings\"Your Windows logon name"\Contacts\"Your Messenger
e-mail address"
NOTE: "Windows Logon name" is the logon name that you use to sign in to
windows.
iii. Delete all the files that are in the "Your Messenger email address"
folder.
iv. Right-click "Start," and then click "Explore" to open the Windows
Explorer window.
v. In the "Windows Explorer" window, locate the folder for your operating
system:
C:\Documents and Settings\"Your Windows logon name"\Local
Settings\Application Data\Microsoft\Windows Live Contacts\"Your Messenger
e-mail address"
NOTE: "Windows Logon name" is the logon name that you use to sign in to
windows.
vi. Delete the "real" and the "shadow" folders that are in the "Your
Messenger email address" folder.
4. Try to sign in to Windows Live Messenger again.
If the steps above fail to resolve the issue, follow these steps:
1. Verify that you and your contacts are not on each other's block lists:
a. In Windows Live Messenger, click "Options" on the "Tools" menu.
b. Click "Privacy."
c. Verify that your contact does not appear under "Block list."
- To move a contact to the "Allow list," click the contact under "Block
list," and then click "Allow."
d. Ask your contact to follow steps a through c.
2. Verify that you and your contacts have not been deleted from each other's
contact lists:
Note: If all your contacts are online but appear offline, go to step 3.
a. Verify that your contact appears in the main Windows Live Messenger
window.
b. On the "Tools" menu, click "Options."
c. Click "Privacy."
d. Verify that your contact appears under "Allow list."
e. Ask your contact to follow steps a through d.
f. If you and your contact are not on each other's contact lists, follow
these steps:
i. In the main Windows Live Messenger window, click "Add a Contact" at the
bottom of your contact list.
ii. In the "Add a Contact" dialog box, select whether you want to add an
existing contact from your address book or create a new contact from an
e-mail address, and then click "Next."
iii. Follow the instructions in the wizard.
Note: A contact that you add to your contact list must have a Windows Live
ID. However, if your contact does not have a Windows Live ID, you can use
Windows Live Messenger to send the contact an e-mail invitation to sign up
for Windows Live Messenger. A contact who has an MSN Hotmail e-mail address
already has a Windows Live ID.
3. Delete all your contacts, and then add them again:
a. On the "Contacts" menu, click "Save Instant Messaging Contacts," and then
save your contact list on your computer.
b. In the main Windows Live Messenger window, right-click a contact, and
then click "Delete Contact."
c. Click "Also permanently delete this contact from your MSN Address book,"
and then click "Yes."
d. Repeat steps b and c for all your contacts.
e. On the "Contacts" menu, click "Import Contacts from a File," and then
click the contact list that you saved on your computer.
Note: The next time that your contacts sign in to Windows Live Messenger,
they will receive requests to add you to their contact lists.
4. If you can exchange instant messages with a contact who appears to have
"Offline" status, sign out of Windows Live Messenger and sign in again, and
then ask your contact to sign out of Messenger and sign in again.
5. If you can still exchange instant messages with the contact, but the
contact appears to have "Offline" status, wait 30 minutes for temporary
server issues to be resolved. You can continue to exchange instant messages
with the contact during this time.
"Eden Greyfaulk" <> wrote in message
news:A691CF4C-C2C1-43C0-8663-...
>I created a Live ID over a year ago for use with my xbox 360 and messenger
>using my blueyonder email address.
> Then months later I moved and wanted to change my Live ID sign in name
> which was a old blueyonder email address i read that my messenger contacts
> would be transfered over so I done as instructed and logged in with my new
> live id (a hotmail email this time) messenger and sure enough my contact
> where there, and i couldl sign in to xbox live, but i noticed everyone was
> offline in messenger, i checked all my settings and they were fine, no one
> blocked etc. i logged in to another account to see whats going on and my
> friends where all online. i tried to solve the problem but got no where so
> i just created myself a new account to use with msn and added my contacts
> one by one and got on with it.
>
> due to a xbox 360 update with msn messenger support id like to use the
> broken live id as i have no option but to use this one as my xbox live ID
> is tied to it and i cant create another.
>
> any ideas
>
> only thing i come across that looks the same problem as mine is here
>
> http://ben-ward.co.uk/journal/msn-messenger-problems/
>
> --
> Regards Eden Greyfaulk
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