What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)? Were any of these applications running
in the background when SP3 (and/or IE7 and/or IE8) was installed ?
Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?
=======================
Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/kb/827315
Run a /thorough/ check for hijackware, including posting the requested logs
in an appropriate forum.
Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/...moving_Malware
**Seek expert assistance in
http://spywarehammer.com/simplemachi...php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://www.dslreports.com/forum/cleanup,
http://aumha.net/viewforum.php?f=30
or other appropriate forums.**
If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
grotonlibrary wrote:
> Thank you, Ǝиçεl. I should also have reported that I had a chat with MS
> Tech
> Support yesterday. All they could recommend was that I try manually
> installing the MSRT, which I tried this morning and it didn't work, same
> thing happened.
>
>
>> Hello Jeffrey,
>>
>> Staяt a help ticket.
>>
>> Help and Support
>>
>> • Customers in the U.S. and Canada can receive technical support from
>> Microsoft Product Support Services at 1-866-PCSAFETY. There is no charge
>> for support calls that are associated with security updates.
>>
>> • International customers can receive support from their local
>> Microsoft subsidiaries. There is no charge for support that is
>> associated with security updates. For more information about how to
>> contact Microsoft for support issues, visit the International Support
>> Web site. <http://go.microsoft.com/fwlink/?LinkId=21155>
>> -=-
>>
>>
>> Ǝиçel
>> -=-
>>
>>
>>
>> "grotonlibrary" wrote:
>>
>>> Since about the January round of Microsoft Update patches, I've had
>>> several machines that stop responding at the point that the MSRT runs.
>>> I've left them to run for as long as an hour, and the MSRT never
>>> completes. Sometimes I can cancel the updates, other times I have to
>>> power off the machines. After rebooting and returning to the Microsoft
>>> Updates site, I can sucessfully continue to install any remaining
>>> patches, and the MSRT does not try to run again. When this starts, if I
>>> look under the Processes tab in Task Manager, the System process is
>>> running, without wavering, at exactly 50 percent.
>>>
>>> These computers all run XP Pro SP3. They are all various models of Dell
>>> Optiplex ranging in age from one to 10 years. Out of my network of
>>> around
>>> 50 computers, only about a dozen exhibit this behavior.
>>>
>>> --
>>> Jeffrey Pike
>>> Technology Services Librarian
>>> Groton Public Library
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