MSXML 4.0 SP2 & SDK Installation Error

Hi,

RE: An error occured during the installation of assembly component
{303994BA-6487-47AE-AF1D-7A6088EEBDB}.
HRESULT: 0X80070002.

I spent app. 2.5 hours on the phone yesterday with a MSFT support technician
( cost $35.00) trying to resolve an installation error (see above) with MSXML
4.0 SP2 SDK (msxml.msi). The gentleman, very professional and pleasant, could
not solve the problem no matter what he tried. I followed his instructions to
the letter, including registering the XML 2, 3 and 4 DLL's.

I will appreciate any help or ideas anyone can provide.

Thanks


T10452NYC

"T10452NYC" <> wrote in message
news:600C2C13-7617-45B3-A963-...
> Hi,
>
> RE: An error occured during the installation of assembly component
> {303994BA-6487-47AE-AF1D-7A6088EEBDB}.
> HRESULT: 0X80070002.

The code means "file not found".
Did your support person explain which file was missing?
Can you get any clues from searching your registry (Keys only)
for the GUID the error message also mentions?

Actually that would only be one interpretation of the code.
E.g. unless the install program was prepared to differentiate
with a more specific code I suspect it could also occur when
the file is there but there are permission problems accessing it.



>
> I spent app. 2.5 hours on the phone yesterday with a MSFT support technician
> ( cost $35.00) trying to resolve an installation error (see above) with MSXML
> 4.0 SP2 SDK (msxml.msi). The gentleman, very professional and pleasant, could
> not solve the problem no matter what he tried.

I have found that they are not prepared to do any diagnosis
so if your symptoms don't fit any of their canned resolutions
they are completely lost. IMO.


> I followed his instructions to
> the letter, including registering the XML 2, 3 and 4 DLL's.
>
> I will appreciate any help or ideas anyone can provide.

What I would do is try to identify the cause of the message.
If my previous suggestion regarding RegEdit doesn't find anything
I would use RegMon and FileMon (freeware from SysInternals)
to monitor the install attempt and supplement the diagnostics that
are already available from it. BTW there may be more diagnostics
from the install attempt than you are aware of. FileMon would
show you those too but you could also use Search Companion
to find all files which changed on the date of the install attempt
and then sort the search results by Date Modified.
Then any diagnostics files would be bracketed down to the minute.


>
> Thanks
>
>
> T10452NYC


Good luck

Robert Aldwinckle
---

Hi Robert,

The support person walked me through a series of steps to backup,
interrogate and update the registery. He also had me update my admin security
permissions. Nothing he had me do fixed the problem. The support person, or
persons, will be calling me at home at 2:00 PM today to see if they can
provide additional help. I'll post any additional info afterwards.

Thanks for the response.

--
T10452NYC


"Robert Aldwinckle" wrote:

> "T10452NYC" <> wrote in message
> news:600C2C13-7617-45B3-A963-...
> > Hi,
> >
> > RE: An error occured during the installation of assembly component
> > {303994BA-6487-47AE-AF1D-7A6088EEBDB}.
> > HRESULT: 0X80070002.
>
> The code means "file not found".
> Did your support person explain which file was missing?
> Can you get any clues from searching your registry (Keys only)
> for the GUID the error message also mentions?
>
> Actually that would only be one interpretation of the code.
> E.g. unless the install program was prepared to differentiate
> with a more specific code I suspect it could also occur when
> the file is there but there are permission problems accessing it.
>
>
>
> >
> > I spent app. 2.5 hours on the phone yesterday with a MSFT support technician
> > ( cost $35.00) trying to resolve an installation error (see above) with MSXML
> > 4.0 SP2 SDK (msxml.msi). The gentleman, very professional and pleasant, could
> > not solve the problem no matter what he tried.
>
> I have found that they are not prepared to do any diagnosis
> so if your symptoms don't fit any of their canned resolutions
> they are completely lost. IMO.
>
>
> > I followed his instructions to
> > the letter, including registering the XML 2, 3 and 4 DLL's.
> >
> > I will appreciate any help or ideas anyone can provide.
>
> What I would do is try to identify the cause of the message.
> If my previous suggestion regarding RegEdit doesn't find anything
> I would use RegMon and FileMon (freeware from SysInternals)
> to monitor the install attempt and supplement the diagnostics that
> are already available from it. BTW there may be more diagnostics
> from the install attempt than you are aware of. FileMon would
> show you those too but you could also use Search Companion
> to find all files which changed on the date of the install attempt
> and then sort the search results by Date Modified.
> Then any diagnostics files would be bracketed down to the minute.
>
>
> >
> > Thanks
> >
> >
> > T10452NYC
>
>
> Good luck
>
> Robert Aldwinckle
> ---
>
>
>
>

hi robert
the issue is resolved and i figured that the adaware build 399 was blocking
the installation of msxml 4.0 sp2
i also had mcaffe firewall and antivirus off but that dint help either
the moment i turned the adaware off i was able to install the msxml 4.0 sp2
hope this helps for others

--
T10452NYC


"Robert Aldwinckle" wrote:

> "T10452NYC" <> wrote in message
> news:600C2C13-7617-45B3-A963-...
> > Hi,
> >
> > RE: An error occured during the installation of assembly component
> > {303994BA-6487-47AE-AF1D-7A6088EEBDB}.
> > HRESULT: 0X80070002.
>
> The code means "file not found".
> Did your support person explain which file was missing?
> Can you get any clues from searching your registry (Keys only)
> for the GUID the error message also mentions?
>
> Actually that would only be one interpretation of the code.
> E.g. unless the install program was prepared to differentiate
> with a more specific code I suspect it could also occur when
> the file is there but there are permission problems accessing it.
>
>
>
> >
> > I spent app. 2.5 hours on the phone yesterday with a MSFT support technician
> > ( cost $35.00) trying to resolve an installation error (see above) with MSXML
> > 4.0 SP2 SDK (msxml.msi). The gentleman, very professional and pleasant, could
> > not solve the problem no matter what he tried.
>
> I have found that they are not prepared to do any diagnosis
> so if your symptoms don't fit any of their canned resolutions
> they are completely lost. IMO.
>
>
> > I followed his instructions to
> > the letter, including registering the XML 2, 3 and 4 DLL's.
> >
> > I will appreciate any help or ideas anyone can provide.
>
> What I would do is try to identify the cause of the message.
> If my previous suggestion regarding RegEdit doesn't find anything
> I would use RegMon and FileMon (freeware from SysInternals)
> to monitor the install attempt and supplement the diagnostics that
> are already available from it. BTW there may be more diagnostics
> from the install attempt than you are aware of. FileMon would
> show you those too but you could also use Search Companion
> to find all files which changed on the date of the install attempt
> and then sort the search results by Date Modified.
> Then any diagnostics files would be bracketed down to the minute.
>
>
> >
> > Thanks
> >
> >
> > T10452NYC
>
>
> Good luck
>
> Robert Aldwinckle
> ---
>
>
>
>