Multifunction Epson Stylus CX5200

Hi Folks

I've had help from people on here before so now it's my turn(!) ....

A few days ago I posted a message saying I was having trouble with my
CX5200. It is on my new 'Vista Home Premium' Pc and is being shared by my
older 'XP' Pc (using a router network). Some facilities didn't work at all,
the printing process was dead slow (especially when printing from the 'XP'
Pc), I couldn't see the ink levels etc.

I'm glad to say that, after spending many hours investigating, contacting
Epson and generally twiddling with various settings, things are better (by
about 50%). BUT I'm sure that will be the limit of any improvements and,
fairly soon, I'm sure I'll find myself getting a new replacement printer.
Anyway ....

Basically, Epson are not going to issue new drivers and so that's it - in
fairness, though, I must say that one of their Tech guys was as helpful as
he could be. He emailed me some instructions which were useful and involved
getting a download from the Microsoft site (yeh, not the Epson site). I
think the download in fact comprises new drivers but they only half do the
job. Still, I guess something's better than nothing!

If anyone would like to make use of a copy of the info given to me by Epson,
just reply on here and I'll post it on one of my websites for all to see.

Cheers
John

I would be VERY interested in seeing that information, because just today I
had an Epson Stylus DX4450 delivered, and I'm having serious driver issues. I
got the print functions working fine, but the scanner driver just will NOT
install.

Actually, that's not correct: the driver's installed just fine. Vista just
refuses to use it, even when I go through the (daily, and very, very, very
annoying) process I go through with every USB device sooner or later of
having to point the system to the C:\Windows folder. But with Epson's scanner
driver I get this error:

Windows found driver software for your device but encountered and error
while attempting to install it.

The system cannot find the file specified.

I'm going to call them tomorrow, because I do NOT want to be stuck with
another piece of equipment I can't use with Vista (like my previous scanner
that I'd just bought but the OEM chose not to update for the new OS).

Vista's pretty, but this USB driver business is driving me mad.

- Hamish MacDonald


"john" wrote:

> Hi Folks
>
> I've had help from people on here before so now it's my turn(!) ....
>
> A few days ago I posted a message saying I was having trouble with my
> CX5200. It is on my new 'Vista Home Premium' Pc and is being shared by my
> older 'XP' Pc (using a router network). Some facilities didn't work at all,
> the printing process was dead slow (especially when printing from the 'XP'
> Pc), I couldn't see the ink levels etc.
>
> I'm glad to say that, after spending many hours investigating, contacting
> Epson and generally twiddling with various settings, things are better (by
> about 50%). BUT I'm sure that will be the limit of any improvements and,
> fairly soon, I'm sure I'll find myself getting a new replacement printer.
> Anyway ....
>
> Basically, Epson are not going to issue new drivers and so that's it - in
> fairness, though, I must say that one of their Tech guys was as helpful as
> he could be. He emailed me some instructions which were useful and involved
> getting a download from the Microsoft site (yeh, not the Epson site). I
> think the download in fact comprises new drivers but they only half do the
> job. Still, I guess something's better than nothing!
>
> If anyone would like to make use of a copy of the info given to me by Epson,
> just reply on here and I'll post it on one of my websites for all to see.
>
> Cheers
> John
>
>
>

This solution has worked for some people with problematic USB devices:

Locate the file INFCACHE.1 in C:\Windows\inf

Right click on the INFCACHE.1 file, select Properties >Security > Edit, and give
your account full control.

Delete INFCACHE.1, or rename it to INFCACHE.1.BAK or temporarily move to your
desktop.

REBOOT

--
I Bleed Blue and Gold
GO BEARS!


"hamishmacdonald" <> wrote in message
news:CFDBD7BB-0B1F-49DC-B029-...
>I would be VERY interested in seeing that information, because just today I
> had an Epson Stylus DX4450 delivered, and I'm having serious driver issues. I
> got the print functions working fine, but the scanner driver just will NOT
> install.
>
> Actually, that's not correct: the driver's installed just fine. Vista just
> refuses to use it, even when I go through the (daily, and very, very, very
> annoying) process I go through with every USB device sooner or later of
> having to point the system to the C:\Windows folder. But with Epson's scanner
> driver I get this error:
>
> Windows found driver software for your device but encountered and error
> while attempting to install it.
>
> The system cannot find the file specified.
>
> I'm going to call them tomorrow, because I do NOT want to be stuck with
> another piece of equipment I can't use with Vista (like my previous scanner
> that I'd just bought but the OEM chose not to update for the new OS).
>
> Vista's pretty, but this USB driver business is driving me mad.
>
> - Hamish MacDonald
>
>
> "john" wrote:
>
>> Hi Folks
>>
>> I've had help from people on here before so now it's my turn(!) ....
>>
>> A few days ago I posted a message saying I was having trouble with my
>> CX5200. It is on my new 'Vista Home Premium' Pc and is being shared by my
>> older 'XP' Pc (using a router network). Some facilities didn't work at all,
>> the printing process was dead slow (especially when printing from the 'XP'
>> Pc), I couldn't see the ink levels etc.
>>
>> I'm glad to say that, after spending many hours investigating, contacting
>> Epson and generally twiddling with various settings, things are better (by
>> about 50%). BUT I'm sure that will be the limit of any improvements and,
>> fairly soon, I'm sure I'll find myself getting a new replacement printer.
>> Anyway ....
>>
>> Basically, Epson are not going to issue new drivers and so that's it - in
>> fairness, though, I must say that one of their Tech guys was as helpful as
>> he could be. He emailed me some instructions which were useful and involved
>> getting a download from the Microsoft site (yeh, not the Epson site). I
>> think the download in fact comprises new drivers but they only half do the
>> job. Still, I guess something's better than nothing!
>>
>> If anyone would like to make use of a copy of the info given to me by Epson,
>> just reply on here and I'll post it on one of my websites for all to see.
>>
>> Cheers
>> John
>>
>>
>>

Thanks for the suggestion, but it didn't work. (Vista did take the
opportunity to re-, re-, re-, re-, re-install the driver for my laser
printer, though, giving me yet another "Copy 1" of it).

*sigh*

I am getting a distinct beta-tester feeling about this OS I paid £120 for.

- Hamish

"Cal Bear '66" wrote:

> This solution has worked for some people with problematic USB devices:
>
> Locate the file INFCACHE.1 in C:\Windows\inf
>
> Right click on the INFCACHE.1 file, select Properties >Security > Edit, and give
> your account full control.
>
> Delete INFCACHE.1, or rename it to INFCACHE.1.BAK or temporarily move to your
> desktop.
>
> REBOOT
>
> --
> I Bleed Blue and Gold
> GO BEARS!
>
>
> "hamishmacdonald" <> wrote in message
> news:CFDBD7BB-0B1F-49DC-B029-...
> >I would be VERY interested in seeing that information, because just today I
> > had an Epson Stylus DX4450 delivered, and I'm having serious driver issues. I
> > got the print functions working fine, but the scanner driver just will NOT
> > install.
> >
> > Actually, that's not correct: the driver's installed just fine. Vista just
> > refuses to use it, even when I go through the (daily, and very, very, very
> > annoying) process I go through with every USB device sooner or later of
> > having to point the system to the C:\Windows folder. But with Epson's scanner
> > driver I get this error:
> >
> > Windows found driver software for your device but encountered and error
> > while attempting to install it.
> >
> > The system cannot find the file specified.
> >
> > I'm going to call them tomorrow, because I do NOT want to be stuck with
> > another piece of equipment I can't use with Vista (like my previous scanner
> > that I'd just bought but the OEM chose not to update for the new OS).
> >
> > Vista's pretty, but this USB driver business is driving me mad.
> >
> > - Hamish MacDonald
> >
> >
> > "john" wrote:
> >
> >> Hi Folks
> >>
> >> I've had help from people on here before so now it's my turn(!) ....
> >>
> >> A few days ago I posted a message saying I was having trouble with my
> >> CX5200. It is on my new 'Vista Home Premium' Pc and is being shared by my
> >> older 'XP' Pc (using a router network). Some facilities didn't work at all,
> >> the printing process was dead slow (especially when printing from the 'XP'
> >> Pc), I couldn't see the ink levels etc.
> >>
> >> I'm glad to say that, after spending many hours investigating, contacting
> >> Epson and generally twiddling with various settings, things are better (by
> >> about 50%). BUT I'm sure that will be the limit of any improvements and,
> >> fairly soon, I'm sure I'll find myself getting a new replacement printer.
> >> Anyway ....
> >>
> >> Basically, Epson are not going to issue new drivers and so that's it - in
> >> fairness, though, I must say that one of their Tech guys was as helpful as
> >> he could be. He emailed me some instructions which were useful and involved
> >> getting a download from the Microsoft site (yeh, not the Epson site). I
> >> think the download in fact comprises new drivers but they only half do the
> >> job. Still, I guess something's better than nothing!
> >>
> >> If anyone would like to make use of a copy of the info given to me by Epson,
> >> just reply on here and I'll post it on one of my websites for all to see.
> >>
> >> Cheers
> >> John
> >>
> >>
> >>
>
>

Just deleting a printer from Control Panel > Printers does not necessarily
totally remove it.

In Control Panel > Printers > Menu (ALT if not visible) > File > Run as
Administrator > Server Properties > Drivers tab > you can remove the printer
totally there.

After removing the Epson software in Control Panel > Programs and Features, you
might want to try to reinstall the software again making sure to leave the
printer's USB cable disconnected from the computer until prompted to connect it.

--
I Bleed Blue and Gold
GO BEARS!


"hamishmacdonald" <> wrote in message
news:8B38B24C-3AC9-4B7D-8009-...
> Thanks for the suggestion, but it didn't work. (Vista did take the
> opportunity to re-, re-, re-, re-, re-install the driver for my laser
> printer, though, giving me yet another "Copy 1" of it).
>
> *sigh*
>
> I am getting a distinct beta-tester feeling about this OS I paid £120 for.
>
> - Hamish
>
> "Cal Bear '66" wrote:
>
>> This solution has worked for some people with problematic USB devices:
>>
>> Locate the file INFCACHE.1 in C:\Windows\inf
>>
>> Right click on the INFCACHE.1 file, select Properties >Security > Edit, and
>> give
>> your account full control.
>>
>> Delete INFCACHE.1, or rename it to INFCACHE.1.BAK or temporarily move to your
>> desktop.
>>
>> REBOOT
>>
>> --
>> I Bleed Blue and Gold
>> GO BEARS!
>>
>>
>> "hamishmacdonald" <> wrote in
>> message
>> news:CFDBD7BB-0B1F-49DC-B029-...
>> >I would be VERY interested in seeing that information, because just today I
>> > had an Epson Stylus DX4450 delivered, and I'm having serious driver issues.
>> > I
>> > got the print functions working fine, but the scanner driver just will NOT
>> > install.
>> >
>> > Actually, that's not correct: the driver's installed just fine. Vista just
>> > refuses to use it, even when I go through the (daily, and very, very, very
>> > annoying) process I go through with every USB device sooner or later of
>> > having to point the system to the C:\Windows folder. But with Epson's
>> > scanner
>> > driver I get this error:
>> >
>> > Windows found driver software for your device but encountered and error
>> > while attempting to install it.
>> >
>> > The system cannot find the file specified.
>> >
>> > I'm going to call them tomorrow, because I do NOT want to be stuck with
>> > another piece of equipment I can't use with Vista (like my previous scanner
>> > that I'd just bought but the OEM chose not to update for the new OS).
>> >
>> > Vista's pretty, but this USB driver business is driving me mad.
>> >
>> > - Hamish MacDonald
>> >
>> >
>> > "john" wrote:
>> >
>> >> Hi Folks
>> >>
>> >> I've had help from people on here before so now it's my turn(!) ....
>> >>
>> >> A few days ago I posted a message saying I was having trouble with my
>> >> CX5200. It is on my new 'Vista Home Premium' Pc and is being shared by my
>> >> older 'XP' Pc (using a router network). Some facilities didn't work at
>> >> all,
>> >> the printing process was dead slow (especially when printing from the 'XP'
>> >> Pc), I couldn't see the ink levels etc.
>> >>
>> >> I'm glad to say that, after spending many hours investigating, contacting
>> >> Epson and generally twiddling with various settings, things are better (by
>> >> about 50%). BUT I'm sure that will be the limit of any improvements and,
>> >> fairly soon, I'm sure I'll find myself getting a new replacement printer.
>> >> Anyway ....
>> >>
>> >> Basically, Epson are not going to issue new drivers and so that's it - in
>> >> fairness, though, I must say that one of their Tech guys was as helpful as
>> >> he could be. He emailed me some instructions which were useful and
>> >> involved
>> >> getting a download from the Microsoft site (yeh, not the Epson site). I
>> >> think the download in fact comprises new drivers but they only half do the
>> >> job. Still, I guess something's better than nothing!
>> >>
>> >> If anyone would like to make use of a copy of the info given to me by
>> >> Epson,
>> >> just reply on here and I'll post it on one of my websites for all to see.
>> >>
>> >> Cheers
>> >> John
>> >>
>> >>
>> >>
>>
>>

On Thu, 23 Aug 2007 19:36:00 -0700, hamishmacdonald
<> wrote:

>Thanks for the suggestion, but it didn't work. (Vista did take the
>opportunity to re-, re-, re-, re-, re-install the driver for my laser
>printer, though, giving me yet another "Copy 1" of it).

From the below link:

"Windows Vista 64-bit Edition, Windows Vista 32-bit Edition
epson12258.exe - 21.1MB - posted on 04/25/07

This self-extracting file contains the EPSON Scan Utility and TWAIN
Driver v3.04A for Windows Vista 32-bit and 64-bit Editions. This file
extracts to your hard drive and is placed in a folder that begins with
C:\epson\epson12258..."

http://epson.com/cgi-bin/Store/suppo...atform=Windows

Just deleting a printer from Control Panel > Printers does not necessarily
totally remove it.

In Control Panel > Printers > Menu (ALT if not visible) > File > Run as
Administrator > Server Properties > Drivers tab > you can remove the printer
totally there.

After removing the Epson software in Control Panel > Programs and Features, you
might want to try to reinstall the software again making sure to leave the
printer's USB cable disconnected from the computer until prompted to connect it.


--
I Bleed Blue and Gold
GO BEARS!


"hamishmacdonald" <> wrote in message
news:8B38B24C-3AC9-4B7D-8009-...
> Thanks for the suggestion, but it didn't work. (Vista did take the
> opportunity to re-, re-, re-, re-, re-install the driver for my laser
> printer, though, giving me yet another "Copy 1" of it).
>
> *sigh*
>
> I am getting a distinct beta-tester feeling about this OS I paid £120 for.
>
> - Hamish
>
> "Cal Bear '66" wrote:
>
>> This solution has worked for some people with problematic USB devices:
>>
>> Locate the file INFCACHE.1 in C:\Windows\inf
>>
>> Right click on the INFCACHE.1 file, select Properties >Security > Edit, and
>> give
>> your account full control.
>>
>> Delete INFCACHE.1, or rename it to INFCACHE.1.BAK or temporarily move to your
>> desktop.
>>
>> REBOOT
>>
>> --
>> I Bleed Blue and Gold
>> GO BEARS!
>>
>>
>> "hamishmacdonald" <> wrote in
>> message
>> news:CFDBD7BB-0B1F-49DC-B029-...
>> >I would be VERY interested in seeing that information, because just today I
>> > had an Epson Stylus DX4450 delivered, and I'm having serious driver issues.
>> > I
>> > got the print functions working fine, but the scanner driver just will NOT
>> > install.
>> >
>> > Actually, that's not correct: the driver's installed just fine. Vista just
>> > refuses to use it, even when I go through the (daily, and very, very, very
>> > annoying) process I go through with every USB device sooner or later of
>> > having to point the system to the C:\Windows folder. But with Epson's
>> > scanner
>> > driver I get this error:
>> >
>> > Windows found driver software for your device but encountered and error
>> > while attempting to install it.
>> >
>> > The system cannot find the file specified.
>> >
>> > I'm going to call them tomorrow, because I do NOT want to be stuck with
>> > another piece of equipment I can't use with Vista (like my previous scanner
>> > that I'd just bought but the OEM chose not to update for the new OS).
>> >
>> > Vista's pretty, but this USB driver business is driving me mad.
>> >
>> > - Hamish MacDonald
>> >
>> >
>> > "john" wrote:
>> >
>> >> Hi Folks
>> >>
>> >> I've had help from people on here before so now it's my turn(!) ....
>> >>
>> >> A few days ago I posted a message saying I was having trouble with my
>> >> CX5200. It is on my new 'Vista Home Premium' Pc and is being shared by my
>> >> older 'XP' Pc (using a router network). Some facilities didn't work at
>> >> all,
>> >> the printing process was dead slow (especially when printing from the 'XP'
>> >> Pc), I couldn't see the ink levels etc.
>> >>
>> >> I'm glad to say that, after spending many hours investigating, contacting
>> >> Epson and generally twiddling with various settings, things are better (by
>> >> about 50%). BUT I'm sure that will be the limit of any improvements and,
>> >> fairly soon, I'm sure I'll find myself getting a new replacement printer.
>> >> Anyway ....
>> >>
>> >> Basically, Epson are not going to issue new drivers and so that's it - in
>> >> fairness, though, I must say that one of their Tech guys was as helpful as
>> >> he could be. He emailed me some instructions which were useful and
>> >> involved
>> >> getting a download from the Microsoft site (yeh, not the Epson site). I
>> >> think the download in fact comprises new drivers but they only half do the
>> >> job. Still, I guess something's better than nothing!
>> >>
>> >> If anyone would like to make use of a copy of the info given to me by
>> >> Epson,
>> >> just reply on here and I'll post it on one of my websites for all to see.
>> >>
>> >> Cheers
>> >> John
>> >>
>> >>
>> >>
>>
>>

Ok. I've now put the 'blurb' on my website www.frampton.talktalk.net. Hope
it helps.

Cheers
John


"john" <> wrote in message
news:...
> Hi Folks
>
> I've had help from people on here before so now it's my turn(!) ....
>
> A few days ago I posted a message saying I was having trouble with my
> CX5200. It is on my new 'Vista Home Premium' Pc and is being shared by my
> older 'XP' Pc (using a router network). Some facilities didn't work at
> all,
> the printing process was dead slow (especially when printing from the 'XP'
> Pc), I couldn't see the ink levels etc.
>
> I'm glad to say that, after spending many hours investigating, contacting
> Epson and generally twiddling with various settings, things are better (by
> about 50%). BUT I'm sure that will be the limit of any improvements and,
> fairly soon, I'm sure I'll find myself getting a new replacement printer.
> Anyway ....
>
> Basically, Epson are not going to issue new drivers and so that's it - in
> fairness, though, I must say that one of their Tech guys was as helpful as
> he could be. He emailed me some instructions which were useful and
> involved
> getting a download from the Microsoft site (yeh, not the Epson site). I
> think the download in fact comprises new drivers but they only half do the
> job. Still, I guess something's better than nothing!
>
> If anyone would like to make use of a copy of the info given to me by
> Epson,
> just reply on here and I'll post it on one of my websites for all to see.
>
> Cheers
> John

Thanks for the suggestions, fellas. In the end, though, nothing worked. I
called Epson, and reached a dead-end with the call centre person there, so I
lugged the printer across town and returned it. I figured that brand-new
"Vista-compatible" hardware with install CDs should not be this much of a
hassle.

In case it might be helpful to anyone else, I'll include here the e-mail I
got from the Epson "e-chat" service. It may actually contain the solution,
but their response was essentially "contact Microsoft and ask them for the
drivers", which is about as helpful as telling me "Call a phone booth
somewhere in Europe".

- Hamish

======

[snip header]

Thank you for contacting EPSON e-mail support.

In answer to your enquiry, The error you have reported is commonly caused by
1 of 4 Windows system files being missing from the Windows folder. In the
Windows folder should be 2 Twain and 2 Twunk files.

Twain.dll
Twain_32.dll
Twunk_16
Twunk_32

If one of these files is missing you will need to contact Microsoft for
details on how to reinstall this files from your Windows Vista DVD.
If you require further assistance please do not hesitate to contact the
EPSON Customer Inter@ction Centre and we will endeavour to resolve any
further queries you may have.

Our hours of opening are 9:00am to 5:00pm Monday to Friday, please logon to
e-Talk from the following link:

http://etalk.epson-europe.com

You can chat to one of our e-Service Support Technicians online;
alternatively reply to this e-mail stating how we may assist you further.

Regards

Carl Ainsworth
e-Service Support Technician
EPSON Customer Inter@ction Centre

Please direct me to where I can see the solution to the problem regarding the Epson Scanner. Windows Vista cannot find a file necessary to load the scanner driver, but does not identify which file it is looking for. It merely reports: "The system cannot fine the file specified."

Your help will be appreciated.

Jerry


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