My DVD Player cannot read DVD's

I own a Dell computer and it has two DVD drives, one is a DVD RW drive and
the other is a DVD rom.

Up until yesterday afternoon my rom drive would read dvd's perfectly but one
I was waching a DVD an error message came up saying that the drive could not
read my DVD anymore. I then took out the disc and tried another one, however
the drive seems to only be reading CD's now and not DVD's.

I have followed Windows troubleshooter instructions for the device and have
even tried rolling back or updating the drivers but it says that it cannot
update it because I have the most current version on it, and that there are
no previous drivers to roll back to.

I am finding this very stressful and having asked several people they
suggested to me that i could try and use a DVD lense cleaner, because DVD
drives have two lasers (one for CD's, the other for DVDs) and it could be the
DVD lense that it just dirty. however I cannot clean the lense because the
drive does not recognise the DVD disc.

I really would appreciate any links or advice anyone could provide me with.
I have also not been able to try the other solution i think the problem may
have been related to - searching the manufacturers site for driver updates.
Given that my computer was bought through dell I did not recieve any driver
CD's with the computer for this piece of hardware, and do not know the
manufacturer - I have however noticed that when i go into my computer the
device is named as DVD Drive (D) but when I click it, the details screen is
saying "CD Drive"

any suggestions would be much appreciated

Go to Start > Run and type in: devmgmt.msc
and press the Enter key. After the Device Manager
window opens, scroll down to your DVD/CD-ROM
drive, click the "+" to expand, then right-click on
your DVD Drive and select Uninstall. You will
be prompted to reboot your computer, so reboot
and Windows XP will reinstall the DVD Drive.

--
Carey Frisch
Microsoft MVP
Windows Shell/User

----------------------------------------------------------------------------------------------------

"Skribla" wrote:

| I own a Dell computer and it has two DVD drives, one is a DVD RW drive and
| the other is a DVD rom.
|
| Up until yesterday afternoon my rom drive would read dvd's perfectly but one
| I was waching a DVD an error message came up saying that the drive could not
| read my DVD anymore. I then took out the disc and tried another one, however
| the drive seems to only be reading CD's now and not DVD's.
|
| I have followed Windows troubleshooter instructions for the device and have
| even tried rolling back or updating the drivers but it says that it cannot
| update it because I have the most current version on it, and that there are
| no previous drivers to roll back to.
|
| I am finding this very stressful and having asked several people they
| suggested to me that i could try and use a DVD lense cleaner, because DVD
| drives have two lasers (one for CD's, the other for DVDs) and it could be the
| DVD lense that it just dirty. however I cannot clean the lense because the
| drive does not recognise the DVD disc.
|
| I really would appreciate any links or advice anyone could provide me with.
| I have also not been able to try the other solution i think the problem may
| have been related to - searching the manufacturers site for driver updates.
| Given that my computer was bought through dell I did not recieve any driver
| CD's with the computer for this piece of hardware, and do not know the
| manufacturer - I have however noticed that when i go into my computer the
| device is named as DVD Drive (D) but when I click it, the details screen is
| saying "CD Drive"
|
| any suggestions would be much appreciated

Thanks, I have tried this and Windows re-installed the device but it still
will not read my dvd discs. If i go into My computer it just says "Please
insert a disc"

Any other things that I can try

"Carey Frisch [MVP]" wrote:

> Go to Start > Run and type in: devmgmt.msc
> and press the Enter key. After the Device Manager
> window opens, scroll down to your DVD/CD-ROM
> drive, click the "+" to expand, then right-click on
> your DVD Drive and select Uninstall. You will
> be prompted to reboot your computer, so reboot
> and Windows XP will reinstall the DVD Drive.
>
> --
> Carey Frisch
> Microsoft MVP
> Windows Shell/User
>
> ----------------------------------------------------------------------------------------------------
>
> "Skribla" wrote:
>
> | I own a Dell computer and it has two DVD drives, one is a DVD RW drive and
> | the other is a DVD rom.
> |
> | Up until yesterday afternoon my rom drive would read dvd's perfectly but one
> | I was waching a DVD an error message came up saying that the drive could not
> | read my DVD anymore. I then took out the disc and tried another one, however
> | the drive seems to only be reading CD's now and not DVD's.
> |
> | I have followed Windows troubleshooter instructions for the device and have
> | even tried rolling back or updating the drivers but it says that it cannot
> | update it because I have the most current version on it, and that there are
> | no previous drivers to roll back to.
> |
> | I am finding this very stressful and having asked several people they
> | suggested to me that i could try and use a DVD lense cleaner, because DVD
> | drives have two lasers (one for CD's, the other for DVDs) and it could be the
> | DVD lense that it just dirty. however I cannot clean the lense because the
> | drive does not recognise the DVD disc.
> |
> | I really would appreciate any links or advice anyone could provide me with.
> | I have also not been able to try the other solution i think the problem may
> | have been related to - searching the manufacturers site for driver updates.
> | Given that my computer was bought through dell I did not recieve any driver
> | CD's with the computer for this piece of hardware, and do not know the
> | manufacturer - I have however noticed that when i go into my computer the
> | device is named as DVD Drive (D) but when I click it, the details screen is
> | saying "CD Drive"
> |
> | any suggestions would be much appreciated
>

You need software to read the DVD so maybe it got corrupted. The software
should have come on the CD with the drive.

--
Peter
Toronto, Canada
XP Home SP2
"Skribla" <> wrote in message
news:89CB2977-EC43-46EE-8085-...
> Thanks, I have tried this and Windows re-installed the device but it still
> will not read my dvd discs. If i go into My computer it just says "Please
> insert a disc"
>
> Any other things that I can try
>
> "Carey Frisch [MVP]" wrote:
>
>> Go to Start > Run and type in: devmgmt.msc
>> and press the Enter key. After the Device Manager
>> window opens, scroll down to your DVD/CD-ROM
>> drive, click the "+" to expand, then right-click on
>> your DVD Drive and select Uninstall. You will
>> be prompted to reboot your computer, so reboot
>> and Windows XP will reinstall the DVD Drive.
>>
>> --
>> Carey Frisch
>> Microsoft MVP
>> Windows Shell/User
>>
>> ----------------------------------------------------------------------------------------------------
>>
>> "Skribla" wrote:
>>
>> | I own a Dell computer and it has two DVD drives, one is a DVD RW drive
>> and
>> | the other is a DVD rom.
>> |
>> | Up until yesterday afternoon my rom drive would read dvd's perfectly
>> but one
>> | I was waching a DVD an error message came up saying that the drive
>> could not
>> | read my DVD anymore. I then took out the disc and tried another one,
>> however
>> | the drive seems to only be reading CD's now and not DVD's.
>> |
>> | I have followed Windows troubleshooter instructions for the device and
>> have
>> | even tried rolling back or updating the drivers but it says that it
>> cannot
>> | update it because I have the most current version on it, and that there
>> are
>> | no previous drivers to roll back to.
>> |
>> | I am finding this very stressful and having asked several people they
>> | suggested to me that i could try and use a DVD lense cleaner, because
>> DVD
>> | drives have two lasers (one for CD's, the other for DVDs) and it could
>> be the
>> | DVD lense that it just dirty. however I cannot clean the lense because
>> the
>> | drive does not recognise the DVD disc.
>> |
>> | I really would appreciate any links or advice anyone could provide me
>> with.
>> | I have also not been able to try the other solution i think the problem
>> may
>> | have been related to - searching the manufacturers site for driver
>> updates.
>> | Given that my computer was bought through dell I did not recieve any
>> driver
>> | CD's with the computer for this piece of hardware, and do not know the
>> | manufacturer - I have however noticed that when i go into my computer
>> the
>> | device is named as DVD Drive (D) but when I click it, the details
>> screen is
>> | saying "CD Drive"
>> |
>> | any suggestions would be much appreciated
>>

I have re-booted my computer to it's factory settings in the hope that this
would restore the drive to its original state but there seems to be no luck.
I dont think I got any discs with these drives once I purchased the computer
from Dell - Any ideas of where I could look/ try

"Peter" wrote:

> You need software to read the DVD so maybe it got corrupted. The software
> should have come on the CD with the drive.
>
> --
> Peter
> Toronto, Canada
> XP Home SP2
> "Skribla" <> wrote in message
> news:89CB2977-EC43-46EE-8085-...
> > Thanks, I have tried this and Windows re-installed the device but it still
> > will not read my dvd discs. If i go into My computer it just says "Please
> > insert a disc"
> >
> > Any other things that I can try
> >
> > "Carey Frisch [MVP]" wrote:
> >
> >> Go to Start > Run and type in: devmgmt.msc
> >> and press the Enter key. After the Device Manager
> >> window opens, scroll down to your DVD/CD-ROM
> >> drive, click the "+" to expand, then right-click on
> >> your DVD Drive and select Uninstall. You will
> >> be prompted to reboot your computer, so reboot
> >> and Windows XP will reinstall the DVD Drive.
> >>
> >> --
> >> Carey Frisch
> >> Microsoft MVP
> >> Windows Shell/User
> >>
> >> ----------------------------------------------------------------------------------------------------
> >>
> >> "Skribla" wrote:
> >>
> >> | I own a Dell computer and it has two DVD drives, one is a DVD RW drive
> >> and
> >> | the other is a DVD rom.
> >> |
> >> | Up until yesterday afternoon my rom drive would read dvd's perfectly
> >> but one
> >> | I was waching a DVD an error message came up saying that the drive
> >> could not
> >> | read my DVD anymore. I then took out the disc and tried another one,
> >> however
> >> | the drive seems to only be reading CD's now and not DVD's.
> >> |
> >> | I have followed Windows troubleshooter instructions for the device and
> >> have
> >> | even tried rolling back or updating the drivers but it says that it
> >> cannot
> >> | update it because I have the most current version on it, and that there
> >> are
> >> | no previous drivers to roll back to.
> >> |
> >> | I am finding this very stressful and having asked several people they
> >> | suggested to me that i could try and use a DVD lense cleaner, because
> >> DVD
> >> | drives have two lasers (one for CD's, the other for DVDs) and it could
> >> be the
> >> | DVD lense that it just dirty. however I cannot clean the lense because
> >> the
> >> | drive does not recognise the DVD disc.
> >> |
> >> | I really would appreciate any links or advice anyone could provide me
> >> with.
> >> | I have also not been able to try the other solution i think the problem
> >> may
> >> | have been related to - searching the manufacturers site for driver
> >> updates.
> >> | Given that my computer was bought through dell I did not recieve any
> >> driver
> >> | CD's with the computer for this piece of hardware, and do not know the
> >> | manufacturer - I have however noticed that when i go into my computer
> >> the
> >> | device is named as DVD Drive (D) but when I click it, the details
> >> screen is
> >> | saying "CD Drive"
> >> |
> >> | any suggestions would be much appreciated
> >>
>
>
>