See the "How to obtain help" section of
http://support.microsoft.com/kb/977165
For home users, no-charge support is available by calling 1-866-PCSAFETY
(and/or 1-866-234-6020 and/or 1-800-936-5700) in the United States and in
Canada or by contacting your local Microsoft subsidiary. There is no-charge
for support calls that are associated with security updates. When you call,
clearly state that your problem is related to a Security Update and cite the
update's KB number (e.g., KB977165).
Or you can...
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527
The Consumer Security Support home page & Microsoft Update Solution Center
also offer support options
https://consumersecuritysupport.microsoft.com/
http://support.microsoft.com/ph/6527#tab3
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site:
http://support.microsoft.com/common/international.aspx
For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
David wrote:
> Like I have been doing in the past, I was asked today if I want to
> download
> 12 Microsoft updates for my home-edition XP platform during the shutdown,
> I
> went ahead to install them, and PC pwoered off after it. Later when I
> attempted to pwoer on, the OS was crashed and couldn't even get to the
> desktop. Can't run the safe mode either. I can not believe what happen to
> my PC today just install 12 Microsoft updates like I always do before.
> What
> kind of Microsoft updates that are available today????? HELP!!!!