My PC won't stay shut down!

Hi,

I have a brand new Dell desktop (got it Friday) with Vista Home Premium
32-bit SP1 on it. The problem I'm having is that I'm not able to shut the
computer off.

I'm going to the start menu, using the right arrow to display the full list
of options (sleep, change users, restart, etc) and selecting Shut Down. Vista
goes through the normal routine (shutting down, please wait, etc). After a
couple of seconds the fans and hard drives shut down in the CPU and my
monitor goes into sleep mode because it's not getting a signal. HOWEVER, in
another second or two, the fans and hard drives spin back up, just like I'd
pressed the power button on the CPU and the PC boots back up!

It was happening before I applied SP1, so that should not be the problem. I
can't say for sure that it has been happening from the very beginning, but I
think it has been. The first few times it happened I thought that maybe I had
put it in sleep mode by accident (I typically hit shut down and leave the
room before it's done). I haven't had time to reinstall any of my software
yet, so it is pretty much as delivered from Dell.

Has anyone else experienced this problem? And more importantly, does anyone
have any suggestions on fixing it? Right now the only way I can shut off my
PC is to catch it on the reboot and hold in the power button on the CPU until
it powers off.

Thanks for your help!

Frustrated wrote:
> Hi,
>
> I have a brand new Dell desktop (got it Friday) with Vista Home Premium
> 32-bit SP1 on it. The problem I'm having is that I'm not able to shut the
> computer off.
>
> I'm going to the start menu, using the right arrow to display the full list
> of options (sleep, change users, restart, etc) and selecting Shut Down. Vista
> goes through the normal routine (shutting down, please wait, etc). After a
> couple of seconds the fans and hard drives shut down in the CPU and my
> monitor goes into sleep mode because it's not getting a signal. HOWEVER, in
> another second or two, the fans and hard drives spin back up, just like I'd
> pressed the power button on the CPU and the PC boots back up!
>
> It was happening before I applied SP1, so that should not be the problem. I
> can't say for sure that it has been happening from the very beginning, but I
> think it has been. The first few times it happened I thought that maybe I had
> put it in sleep mode by accident (I typically hit shut down and leave the
> room before it's done). I haven't had time to reinstall any of my software
> yet, so it is pretty much as delivered from Dell.
>
> Has anyone else experienced this problem? And more importantly, does anyone
> have any suggestions on fixing it? Right now the only way I can shut off my
> PC is to catch it on the reboot and hold in the power button on the CPU until
> it powers off.
>
> Thanks for your help!
>
>

If it's still under warranty, get Dell to take it back and give you a
new one.

Alias

You BIOS setup options might include a "Wake On LAN" S3 setting that would
do that.

--
click the Ratings button. Voting helps the web interface.
http://www.microsoft.com/wn3/locales...help_en-us.htm see ''rate a post''
Mark L. Ferguson

"Frustrated" <> wrote in message
news:68C2B865-7E46-4C0F-8A81-...
> Hi,
>
> I have a brand new Dell desktop (got it Friday) with Vista Home Premium
> 32-bit SP1 on it. The problem I'm having is that I'm not able to shut the
> computer off.
>
> I'm going to the start menu, using the right arrow to display the full
> list
> of options (sleep, change users, restart, etc) and selecting Shut Down.
> Vista
> goes through the normal routine (shutting down, please wait, etc). After a
> couple of seconds the fans and hard drives shut down in the CPU and my
> monitor goes into sleep mode because it's not getting a signal. HOWEVER,
> in
> another second or two, the fans and hard drives spin back up, just like
> I'd
> pressed the power button on the CPU and the PC boots back up!
>
> It was happening before I applied SP1, so that should not be the problem.
> I
> can't say for sure that it has been happening from the very beginning, but
> I
> think it has been. The first few times it happened I thought that maybe I
> had
> put it in sleep mode by accident (I typically hit shut down and leave the
> room before it's done). I haven't had time to reinstall any of my software
> yet, so it is pretty much as delivered from Dell.
>
> Has anyone else experienced this problem? And more importantly, does
> anyone
> have any suggestions on fixing it? Right now the only way I can shut off
> my
> PC is to catch it on the reboot and hold in the power button on the CPU
> until
> it powers off.
>
> Thanks for your help!
>
>

"Frustrated" <> wrote in message
news:68C2B865-7E46-4C0F-8A81-...
> Hi,
>
> I have a brand new Dell desktop (got it Friday) with Vista Home Premium
> 32-bit SP1 on it. The problem I'm having is that I'm not able to shut the
> computer off.
>
> I'm going to the start menu, using the right arrow to display the full
> list
> of options (sleep, change users, restart, etc) and selecting Shut Down.
> Vista
> goes through the normal routine (shutting down, please wait, etc). After a
> couple of seconds the fans and hard drives shut down in the CPU and my
> monitor goes into sleep mode because it's not getting a signal. HOWEVER,
> in
> another second or two, the fans and hard drives spin back up, just like
> I'd
> pressed the power button on the CPU and the PC boots back up!
>
> It was happening before I applied SP1, so that should not be the problem.
> I
> can't say for sure that it has been happening from the very beginning, but
> I
> think it has been. The first few times it happened I thought that maybe I
> had
> put it in sleep mode by accident (I typically hit shut down and leave the
> room before it's done). I haven't had time to reinstall any of my software
> yet, so it is pretty much as delivered from Dell.
>
> Has anyone else experienced this problem? And more importantly, does
> anyone
> have any suggestions on fixing it? Right now the only way I can shut off
> my
> PC is to catch it on the reboot and hold in the power button on the CPU
> until
> it powers off.
>
> Thanks for your help!
>
>


Although your computer is booting up ok, it may still have hardware issues.
Take a look in Device Manager and see if there are any problems displayed.

While you are in Control Panel, click on 'Performance and Information' then
select 'Advanced tools'.

Now generate a system health report. Also take a look in the 'View advanced
system details ... '

PC Pitstop has a free driver check function.. you should run it..

http://www.pcpitstop.com/





--
Mike Hall - MVP
How to construct a good post..
http://dts-l.com/goodpost.htm
How to use the Microsoft Product Support Newsgroups..
http://support.microsoft.com/default...help&style=toc
Mike's Window - My Blog..
http://msmvps.com/blogs/mikehall/default.aspx

Frustrated;737372 Wrote:
> Hi,
>
> I have a brand new Dell desktop (got it Friday) with Vista Home Premium
> 32-bit SP1 on it. The problem I'm having is that I'm not able to shut
> the
> computer off.
>
> I'm going to the start menu, using the right arrow to display the full
> list
> of options (sleep, change users, restart, etc) and selecting Shut Down.
> Vista
> goes through the normal routine (shutting down, please wait, etc).
> After a
> couple of seconds the fans and hard drives shut down in the CPU and my
> monitor goes into sleep mode because it's not getting a signal.
> HOWEVER, in
> another second or two, the fans and hard drives spin back up, just like
> I'd
> pressed the power button on the CPU and the PC boots back up!
>
> It was happening before I applied SP1, so that should not be the
> problem. I
> can't say for sure that it has been happening from the very beginning,
> but I
> think it has been. The first few times it happened I thought that maybe
> I had
> put it in sleep mode by accident (I typically hit shut down and leave
> the
> room before it's done). I haven't had time to reinstall any of my
> software
> yet, so it is pretty much as delivered from Dell.
>
> Has anyone else experienced this problem? And more importantly, does
> anyone
> have any suggestions on fixing it? Right now the only way I can shut
> off my
> PC is to catch it on the reboot and hold in the power button on the CPU
> until
> it powers off.
>
> Thanks for your help!

Hi Frustrated,

See if this tutorial can help you. I would be sure to also check your
"Wake on ..." options to disable them in BIOS and for the Network (LAN)
device.

http://www.vistax64.com/tutorials/63...-problems.html

Hope this helps,
Shawn


--
Brink

*There are no dumb questions, just the people that do not ask
them.*
'*VISTA FORUMS*' *Please post feedback to help others.*

"Frustrated" <> wrote in message
news:68C2B865-7E46-4C0F-8A81-...
> Hi,
>
> I have a brand new Dell desktop (got it Friday) with Vista Home Premium
> 32-bit SP1 on it. The problem I'm having is that I'm not able to shut the
> computer off.
>
> I'm going to the start menu, using the right arrow to display the full
> list
> of options (sleep, change users, restart, etc) and selecting Shut Down.
> Vista
> goes through the normal routine (shutting down, please wait, etc). After a
> couple of seconds the fans and hard drives shut down in the CPU and my
> monitor goes into sleep mode because it's not getting a signal. HOWEVER,
> in
> another second or two, the fans and hard drives spin back up, just like
> I'd
> pressed the power button on the CPU and the PC boots back up!
>
> It was happening before I applied SP1, so that should not be the problem.
> I
> can't say for sure that it has been happening from the very beginning, but
> I
> think it has been. The first few times it happened I thought that maybe I
> had
> put it in sleep mode by accident (I typically hit shut down and leave the
> room before it's done). I haven't had time to reinstall any of my software
> yet, so it is pretty much as delivered from Dell.
>
> Has anyone else experienced this problem? And more importantly, does
> anyone
> have any suggestions on fixing it? Right now the only way I can shut off
> my
> PC is to catch it on the reboot and hold in the power button on the CPU
> until
> it powers off.
>
> Thanks for your help!

Aside from the wake-on-lan type of issue in the BIOS, if this is a brand-new
Dell, it comes with support that you should probably take advantage of.

HTH
-pk

This one turned out to be a BIOS setting. The Wake on LAN option was
disabled, but under Power Management the 'Remote Wake Up' and 'Auto Power On'
options were both enabled. I disabled them and the PC shuts down normally
now.

Thanks to everyone for their help!

Frustrated;858175 Wrote:
> Hi
>
> I have a brand new Dell desktop (got it Friday) with Vista Home Premiu
> 32-bit SP1 on it. The problem I'm having is that I'm not able to shu
> th
> computer off
>
> I'm going to the start menu, using the right arrow to display the ful
> lis
> of options (sleep, change users, restart, etc) and selecting Shut Down
> Vist
> goes through the normal routine (shutting down, please wait, etc)
> After
> couple of seconds the fans and hard drives shut down in the CPU and m
> monitor goes into sleep mode because it's not getting a signal
> HOWEVER, i
> another second or two, the fans and hard drives spin back up, just lik
> I'
> pressed the power button on the CPU and the PC boots back up
>
> It was happening before I applied SP1, so that should not be th
> problem.
> can't say for sure that it has been happening from the very beginning
> but
> think it has been. The first few times it happened I thought that mayb
> I ha
> put it in sleep mode by accident (I typically hit shut down and leav
> th
> room before it's done). I haven't had time to reinstall any of m
> softwar
> yet, so it is pretty much as delivered from Dell
>
> Has anyone else experienced this problem? And more importantly, doe
> anyon
> have any suggestions on fixing it? Right now the only way I can shu
> off m
> PC is to catch it on the reboot and hold in the power button on the CP
> unti
> it powers off
>
> Thanks for your help
This is going to be a tough one to pin-point the exact cause of. Ther
is one way to determine if a likely cause is the true culprit. Yo
should do a system file refresh/reinstall. This is no where near a
daunting a task as seems. All you need to do is open a DOS command wit
administrative privilages. Then type SFC /scannow exactly as shown. I
you have the install files, and you should because this is a ne
computer, in a hidden partition then no more input from you will b
required. If you don't then you're going to need to put the install dis
into the DVD tray and change the directory to that one after you ope
the DOS window. After this completes, it should take anywhere from 1
miniutes to 20 miniutes then your problem might be solved. If thi
doesn't solve the problem then you're going to need to inspect you
power scheme settings. Lastly, it may be as simple as simple as your UP
settings/software. Good luck

--
MrGW7
Posted via http://www.vistaheads.co