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Hi,
I was getting the same error on my iPAQ (HTTP_500), this worked for me  dothe following on the server where the mailbox that you are trying to sync is located) http://support.microsoft.com/kb/817379/ If you are using windows 2000 server and not 2003 then use metaedit.exe to create the new "exchange-oma" V Dir in IIS. After you have done the above, make sure that the following directories have the following access in IIS: /exchange: Integrated and Basic ONLY. /exchweb: Anonymous ONLY. /exadmin: Integrated ONLY. /OMA: Basic ONLY. /Microsoft-Server-ActiveSync: Integrated and Basic ONLY. /exchange-oma: Integrated and Basic ONLY. Then restart the IIS Admin service and try the sync. Let me know if it works. "Chris De Herrera" wrote: > Hi, > Those are all the known solutions. When you figure this one out, please let > me know what fixed it. > > > -- > Chris De Herrera > http://www.pocketpcfaq.com > http://www.tabletpctalk.com > http://www.pocketpctalk.com > http://www.mobilitytalk.com > > ActiveSync 4.x Troubleshooting Guide - > http://www.pocketpcfaq.com/faqs/acti...shoot-as4x.htm > > "Miguel Jamous" <Miguel > wrote in message > news:... > > Thanks Chris, > > > > but no help for me, already try all that. > > > > Bye, > > > > > > > > "Chris De Herrera" <> wrote in message > > news:%... > >> Hi, > >> Here's a list of the errors that are known for Exchange ActiveSync - > >> http://www.pocketpcfaq.com/faqs/acti...nge_errors.php > >> > >> The solutions are: > >> > >> "1. To enable Integrated Windows Authentication on the Exchange virtual > >> root > >> 2. Re-enable Kerberos on the Exchange server by following the > >> instructions in the KB Article 215383. HOW TO: Configure IIS to Support > >> Both Kerberos and NTLM Authentication > >> 3. If you are using Exchange 2003 on Windows 2000, obtain the hot fix > >> outlined in KB 329938 by calling Microsoft Product Support Services. > >> 4. Attempt sync later. > >> 5. Reduce the group membership or obtain the QFE fix outlined in KB > >> 818526 by calling Microsoft Product Support Services. > >> 6. Add a registry key. Use Regedt32 and locate > >> HKLM\System\CurrentControlSet\Services\MasSync\Par ameters. Under the > >> Parameters key create a Reg_SZ value called SMTPProxy. Set the value to > >> the domain defined by the default recipient policy. For example, > >> Microsoft.com. Restart the IIS Admin service. If you are using a > >> front-end/back-end configuration this registry key needs to be added on > >> the front-end server. > >> 7. To configure the Exchange virtual directory to not require SSL > >> 8. Configure Windows SharePoint to use Kerberos authentication by > >> following the steps in KB 832769 HOW TO: Configure Windows SharePoint > >> Services to Use Kerberos Authentication > >> 9. Try to delete items in your mailbox to bring it within limits or > >> contact your Exchange administrator to change the limits on your mailbox. > >> 10. Uncheck anonymous authentication on the Microsoft-Server-ActiveSync > >> virtual directory on the server. Basic authentication should be enabled. > >> 11. See KB 817379: Exchange ActiveSync and Outlook Mobile Access errors > >> occur when SSL or forms-based authentication is required for Exchange > >> Server 2003 if you are using SSL or forms-based authentication. > >> 12. Change the IIS Default Web Sites\Exchange-Oma virtual server IP > >> address to deny all except the server's new IP address." > >> > >> > >> -- > >> Chris De Herrera > >> http://www.pocketpcfaq.com > >> http://www.tabletpctalk.com > >> http://www.pocketpctalk.com > >> http://www.mobilitytalk.com > >> > >> ActiveSync 4.x Troubleshooting Guide - > >> http://www.pocketpcfaq.com/faqs/acti...shoot-as4x.htm > >> > >> "Miguel Jamous" <Miguel > wrote in message > >> news:OavY%... > >>> Hello, > >>> > >>> I Cannot synchronised my Pocket pc WM5.0 with exchange. Authentification > >>> works perfectly according to my logs in IIS but then i get HTTP 500. > >>> > >>> Logs: > >>> > >>> IIS: > >>> > >>> 2006-09-04 11:56:32 W3SVC1 SERVER 10.0.1.4 OPTIONS > >>> /Microsoft-Server-ActiveSync > >>> User=user&DeviceId=CBC09CE8F6DFAB3872112361AF55245 8&DeviceType=PocketPC&Log=VNATNASNC:0A0C0D0FS:0A0C 0D0SP:0C0I0S0R0S0L0H > >>> 443 domain\user194.7.1.5 HTTP/1.1 MSFT-PPC/5.1.2301 - - domain.be 200 0 > >>> 0 606 391 0 > >>> 2006-09-04 11:56:33 W3SVC1 SERVER 10.0.1.4 PROPFIND > >>> /exchange-oma//NON_IPM_SUBTREE/Microsoft-Server-ActiveSync/PocketPC/CBC09CE8F6DFAB3872112361AF552458 > >>> - 80 - 10.0.1.4 HTTP/1.1 Microsoft-Server-ActiveSync/6.5.7638.1 - - > >>> domain.be 401 1 64 0 424 15 > >>> 2006-09-04 11:56:33 W3SVC1 SERVER 10.0.1.4 POST > >>> /Microsoft-Server-ActiveSync > >>> User=user&DeviceId=CBC09CE8F6DFAB3872112361AF55245 8&DeviceType=PocketPC&Cmd=FolderSync&Log=V4TNASNC: 0A0C0D0FS:0A0C0D0SP:1C1I463S0R0S0L0H0P > >>> 443 domain\user 194.7.1.5 HTTP/1.1 MSFT-PPC/5.1.2301 - - domain.be 500 0 > >>> 0 332 462 15 > >>> > >>> WM5.0: > >>> > >>> =-= Build 14957 =-= > >>> =-= No XIP Information Available =-= > >>> domain.be > >>> > >>> =-=- [1/9/2006 15:39:18.0] -=-= > >>> =-=-=-= Client Request =-=-=-= > >>> OPTIONS > >>> Microsoft-Server-ActiveSync?User=user&DeviceId=CBC09CE8F6DFAB387211 2361AF552458&DeviceType=PocketPC > >>> Accept-Language: en-us > >>> MS-ASProtocolVersion: 2.5 > >>> X-MS-PolicyKey: 0 > >>> > >>> -=-=-=- Start of Body -=-=-=- > >>> > >>> > >>> =-=- [1/9/2006 15:39:19.0] -=-= > >>> =-=-=-= Server Response =-=-=- > >>> HTTP/1.1 200 OK > >>> Connection: close > >>> Content-Length: 0 > >>> Date: Fri, 01 Sep 2006 13:39:21 GMT > >>> Server: Microsoft-IIS/6.0 > >>> MicrosoftOfficeWebServer: 5.0_Pub > >>> X-Powered-By: ASP.NET > >>> Pragma: no-cache > >>> Public: OPTIONS, POST > >>> Allow: OPTIONS, POST > >>> MS-Server-ActiveSync: 6.5.7638.1 > >>> MS-ASProtocolVersions: 1.0,2.0,2.1,2.5 > >>> MS-ASProtocolCommands: > >>> Sync,SendMail,SmartForward,SmartReply,GetAttachmen t,GetHierarchy,CreateCollection,DeleteCollection,M oveCollection,FolderSync,FolderCreate,FolderDelete ,FolderUpdate,MoveItems,GetItemEstimate,MeetingRes ponse,ResolveRecipients,ValidateCert,Provision,Sea rch,Notify,Ping > >>> > >>> > >>> -=-=-=- Start of Body -=-=-=- > >>> > >>> > >>> =-=- [1/9/2006 15:39:19.0] -=-= > >>> =-=-=-= Client Request =-=-=-= > >>> POST > >>> Microsoft-Server-ActiveSync?User=user&DeviceId=CBC09CE8F6DFAB387211 2361AF552458&DeviceType=PocketPC&Cmd=FolderSync > >>> Accept-Language: en-us > >>> MS-ASProtocolVersion: 2.5 > >>> Content-Type: application/vnd.ms-sync.wbxml > >>> X-MS-PolicyKey: 0 > >>> > >>> -=-=-=- Start of Body -=-=-=- > >>> <?xml version="1.0" encoding="utf-8"?><FolderSync > >>> xmlns="FolderHierarchy:"><SyncKey>0</SyncKey></FolderSync> > >>> > >>> =-=- [1/9/2006 15:39:20.0] -=-= > >>> =-=-=-= Server Response =-=-=- > >>> HTTP/1.1 500 Internal Server Error > >>> Connection: close > >>> Content-Length: 56 > >>> Date: Fri, 01 Sep 2006 13:39:22 GMT > >>> Content-Type: text/html > >>> Server: Microsoft-IIS/6.0 > >>> MicrosoftOfficeWebServer: 5.0_Pub > >>> X-Powered-By: ASP.NET > >>> Pragma: no-cache > >>> MS-Server-ActiveSync: 6.5.7638.1 > >>> > >>> > >>> > >>> What I checked already : > >>> > >>> 1. All devices are not working, we have 3 in the organisation, all > >>> different brands > >>> 2. OWA is working perfectly, no certificate error > >>> 3. OMA is working perfectly, no certificate error > >>> 3. Went through KB 817379 step by step, no succes. > >>> 4. Remove and redo the association completely with the devices. > >>> 5. ActiveSync synchronistation is working perfectly with outlook 2003. > >>> 6. Enable Kerberos on the Exchange server by following the instructions > >>> in the KB Article 215383. HOW TO: Configure IIS to Support Both Kerberos > >>> and NTLM Authentication. > >>> 7. Add a registry key. Use Regedt32 and locate > >>> HKLM\System\CurrentControlSet\Services\MasSync\Par ameters. Under the > >>> Parameters key create a Reg_SZ value called SMTPProxy. Set the value to > >>> the domain defined by the default recipient policy. For example, > >>> domain.be. Restart the IIS Admin service > >>> 8. To configure the Exchange virtual directory to not require SSL, in > >>> sbs2003 exchange-oma is the virtual server > >>> 9. Configure Windows SharePoint to use Kerberos authentication by > >>> following the steps in KB 832769 HOW TO: Configure Windows SharePoint > >>> Services to Use Kerberos Authentication > >>> 10. Try to delete items in your mailbox to bring it within limits or > >>> contact your Exchange administrator to change the limits on your > >>> mailbox. > >>> 11. Uncheck anonymous authentication on the Microsoft-Server-ActiveSync > >>> virtual directory on the server. Basic authentication should be enabled. > >>> 12. no certificate to import since we are working with real and official > >>> certificates. > >>> 13. Isa server 2004 has sp2 > >>> 14. Since this a SBS 2003, did the connect to internet wizard several > >>> times, no success. > >>> 15. Also I have adjusted the isa firewall client. > >>> 16. Device have all internet connections through GPRS or craddle. > >>> 17. HTTP server is available de-select sync items (Inbox, Contacts, > >>> Calendar, Tasks) and re-select them to reset the sync key. > >>> > >>> > >>> Problems are : > >>> > >>> ActiveSync setup properly on the pc with no errors of logging and https, > >>> only the synchronisation failed with errors: ActiveSync encountered a > >>> problem on the server support Code: 85010014. > >>> > >>> Does anybody has more diagnostics tools or any idea ? > >>> > >>> Thanks, > >>> Miguel > >>> > >>> > >>> > >> > >> > > > > > > > |
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Hi,
Thanks for your answer. But if I do what you tell me below, I cannot setup activesync to connect to the exchange. I get an error that there is no exchange at the address i give. I have also deleted the virtual directory exchange-oma and i have recreated follow article KB 817379. Still no succes I don't get any error message in the event log of the server I don't think it is an authentication error, but it seem that active sync cannot access the exchange-oma or exchange virtual server. Thanks, Miguel "ASP" <> wrote in message news:97DCAF30-3690-4328-AA1B-... > Hi, > > I was getting the same error on my iPAQ (HTTP_500), this worked for me do> the following on the server where the mailbox that you are trying to sync > is > located) > > http://support.microsoft.com/kb/817379/ > If you are using windows 2000 server and not 2003 then use metaedit.exe to > create the new "exchange-oma" V Dir in IIS. > > After you have done the above, make sure that the following directories > have > the following access in IIS: > > /exchange: Integrated and Basic ONLY. > /exchweb: Anonymous ONLY. > /exadmin: Integrated ONLY. > /OMA: Basic ONLY. > /Microsoft-Server-ActiveSync: Integrated and Basic ONLY. > /exchange-oma: Integrated and Basic ONLY. > > Then restart the IIS Admin service and try the sync. > > Let me know if it works. > > > "Chris De Herrera" wrote: > >> Hi, >> Those are all the known solutions. When you figure this one out, please >> let >> me know what fixed it. >> >> >> -- >> Chris De Herrera >> http://www.pocketpcfaq.com >> http://www.tabletpctalk.com >> http://www.pocketpctalk.com >> http://www.mobilitytalk.com >> >> ActiveSync 4.x Troubleshooting Guide - >> http://www.pocketpcfaq.com/faqs/acti...shoot-as4x.htm >> >> "Miguel Jamous" <Miguel > wrote in message >> news:... >> > Thanks Chris, >> > >> > but no help for me, already try all that. >> > >> > Bye, >> > >> > >> > >> > "Chris De Herrera" <> wrote in message >> > news:%... >> >> Hi, >> >> Here's a list of the errors that are known for Exchange ActiveSync - >> >> http://www.pocketpcfaq.com/faqs/acti...nge_errors.php >> >> >> >> The solutions are: >> >> >> >> "1. To enable Integrated Windows Authentication on the Exchange >> >> virtual >> >> root >> >> 2. Re-enable Kerberos on the Exchange server by following the >> >> instructions in the KB Article 215383. HOW TO: Configure IIS to >> >> Support >> >> Both Kerberos and NTLM Authentication >> >> 3. If you are using Exchange 2003 on Windows 2000, obtain the hot fix >> >> outlined in KB 329938 by calling Microsoft Product Support Services. >> >> 4. Attempt sync later. >> >> 5. Reduce the group membership or obtain the QFE fix outlined in KB >> >> 818526 by calling Microsoft Product Support Services. >> >> 6. Add a registry key. Use Regedt32 and locate >> >> HKLM\System\CurrentControlSet\Services\MasSync\Par ameters. Under the >> >> Parameters key create a Reg_SZ value called SMTPProxy. Set the value >> >> to >> >> the domain defined by the default recipient policy. For example, >> >> Microsoft.com. Restart the IIS Admin service. If you are using a >> >> front-end/back-end configuration this registry key needs to be added >> >> on >> >> the front-end server. >> >> 7. To configure the Exchange virtual directory to not require SSL >> >> 8. Configure Windows SharePoint to use Kerberos authentication by >> >> following the steps in KB 832769 HOW TO: Configure Windows SharePoint >> >> Services to Use Kerberos Authentication >> >> 9. Try to delete items in your mailbox to bring it within limits or >> >> contact your Exchange administrator to change the limits on your >> >> mailbox. >> >> 10. Uncheck anonymous authentication on the >> >> Microsoft-Server-ActiveSync >> >> virtual directory on the server. Basic authentication should be >> >> enabled. >> >> 11. See KB 817379: Exchange ActiveSync and Outlook Mobile Access >> >> errors >> >> occur when SSL or forms-based authentication is required for Exchange >> >> Server 2003 if you are using SSL or forms-based authentication. >> >> 12. Change the IIS Default Web Sites\Exchange-Oma virtual server IP >> >> address to deny all except the server's new IP address." >> >> >> >> >> >> -- >> >> Chris De Herrera >> >> http://www.pocketpcfaq.com >> >> http://www.tabletpctalk.com >> >> http://www.pocketpctalk.com >> >> http://www.mobilitytalk.com >> >> >> >> ActiveSync 4.x Troubleshooting Guide - >> >> http://www.pocketpcfaq.com/faqs/acti...shoot-as4x.htm >> >> >> >> "Miguel Jamous" <Miguel > wrote in message >> >> news:OavY%... >> >>> Hello, >> >>> >> >>> I Cannot synchronised my Pocket pc WM5.0 with exchange. >> >>> Authentification >> >>> works perfectly according to my logs in IIS but then i get HTTP 500. >> >>> >> >>> Logs: >> >>> >> >>> IIS: >> >>> >> >>> 2006-09-04 11:56:32 W3SVC1 SERVER 10.0.1.4 OPTIONS >> >>> /Microsoft-Server-ActiveSync >> >>> User=user&DeviceId=CBC09CE8F6DFAB3872112361AF55245 8&DeviceType=PocketPC&Log=VNATNASNC:0A0C0D0FS:0A0C 0D0SP:0C0I0S0R0S0L0H >> >>> 443 domain\user194.7.1.5 HTTP/1.1 MSFT-PPC/5.1.2301 - - domain.be 200 >> >>> 0 >> >>> 0 606 391 0 >> >>> 2006-09-04 11:56:33 W3SVC1 SERVER 10.0.1.4 PROPFIND >> >>> /exchange-oma//NON_IPM_SUBTREE/Microsoft-Server-ActiveSync/PocketPC/CBC09CE8F6DFAB3872112361AF552458 >> >>> - 80 - 10.0.1.4 HTTP/1.1 Microsoft-Server-ActiveSync/6.5.7638.1 - - >> >>> domain.be 401 1 64 0 424 15 >> >>> 2006-09-04 11:56:33 W3SVC1 SERVER 10.0.1.4 POST >> >>> /Microsoft-Server-ActiveSync >> >>> User=user&DeviceId=CBC09CE8F6DFAB3872112361AF55245 8&DeviceType=PocketPC&Cmd=FolderSync&Log=V4TNASNC: 0A0C0D0FS:0A0C0D0SP:1C1I463S0R0S0L0H0P >> >>> 443 domain\user 194.7.1.5 HTTP/1.1 MSFT-PPC/5.1.2301 - - domain.be >> >>> 500 0 >> >>> 0 332 462 15 >> >>> >> >>> WM5.0: >> >>> >> >>> =-= Build 14957 =-= >> >>> =-= No XIP Information Available =-= >> >>> domain.be >> >>> >> >>> =-=- [1/9/2006 15:39:18.0] -=-= >> >>> =-=-=-= Client Request =-=-=-= >> >>> OPTIONS >> >>> Microsoft-Server-ActiveSync?User=user&DeviceId=CBC09CE8F6DFAB387211 2361AF552458&DeviceType=PocketPC >> >>> Accept-Language: en-us >> >>> MS-ASProtocolVersion: 2.5 >> >>> X-MS-PolicyKey: 0 >> >>> >> >>> -=-=-=- Start of Body -=-=-=- >> >>> >> >>> >> >>> =-=- [1/9/2006 15:39:19.0] -=-= >> >>> =-=-=-= Server Response =-=-=- >> >>> HTTP/1.1 200 OK >> >>> Connection: close >> >>> Content-Length: 0 >> >>> Date: Fri, 01 Sep 2006 13:39:21 GMT >> >>> Server: Microsoft-IIS/6.0 >> >>> MicrosoftOfficeWebServer: 5.0_Pub >> >>> X-Powered-By: ASP.NET >> >>> Pragma: no-cache >> >>> Public: OPTIONS, POST >> >>> Allow: OPTIONS, POST >> >>> MS-Server-ActiveSync: 6.5.7638.1 >> >>> MS-ASProtocolVersions: 1.0,2.0,2.1,2.5 >> >>> MS-ASProtocolCommands: >> >>> Sync,SendMail,SmartForward,SmartReply,GetAttachmen t,GetHierarchy,CreateCollection,DeleteCollection,M oveCollection,FolderSync,FolderCreate,FolderDelete ,FolderUpdate,MoveItems,GetItemEstimate,MeetingRes ponse,ResolveRecipients,ValidateCert,Provision,Sea rch,Notify,Ping >> >>> >> >>> >> >>> -=-=-=- Start of Body -=-=-=- >> >>> >> >>> >> >>> =-=- [1/9/2006 15:39:19.0] -=-= >> >>> =-=-=-= Client Request =-=-=-= >> >>> POST >> >>> Microsoft-Server-ActiveSync?User=user&DeviceId=CBC09CE8F6DFAB387211 2361AF552458&DeviceType=PocketPC&Cmd=FolderSync >> >>> Accept-Language: en-us >> >>> MS-ASProtocolVersion: 2.5 >> >>> Content-Type: application/vnd.ms-sync.wbxml >> >>> X-MS-PolicyKey: 0 >> >>> >> >>> -=-=-=- Start of Body -=-=-=- >> >>> <?xml version="1.0" encoding="utf-8"?><FolderSync >> >>> xmlns="FolderHierarchy:"><SyncKey>0</SyncKey></FolderSync> >> >>> >> >>> =-=- [1/9/2006 15:39:20.0] -=-= >> >>> =-=-=-= Server Response =-=-=- >> >>> HTTP/1.1 500 Internal Server Error >> >>> Connection: close >> >>> Content-Length: 56 >> >>> Date: Fri, 01 Sep 2006 13:39:22 GMT >> >>> Content-Type: text/html >> >>> Server: Microsoft-IIS/6.0 >> >>> MicrosoftOfficeWebServer: 5.0_Pub >> >>> X-Powered-By: ASP.NET >> >>> Pragma: no-cache >> >>> MS-Server-ActiveSync: 6.5.7638.1 >> >>> >> >>> >> >>> >> >>> What I checked already : >> >>> >> >>> 1. All devices are not working, we have 3 in the organisation, all >> >>> different brands >> >>> 2. OWA is working perfectly, no certificate error >> >>> 3. OMA is working perfectly, no certificate error >> >>> 3. Went through KB 817379 step by step, no succes. >> >>> 4. Remove and redo the association completely with the devices. >> >>> 5. ActiveSync synchronistation is working perfectly with outlook >> >>> 2003. >> >>> 6. Enable Kerberos on the Exchange server by following the >> >>> instructions >> >>> in the KB Article 215383. HOW TO: Configure IIS to Support Both >> >>> Kerberos >> >>> and NTLM Authentication. >> >>> 7. Add a registry key. Use Regedt32 and locate >> >>> HKLM\System\CurrentControlSet\Services\MasSync\Par ameters. Under the >> >>> Parameters key create a Reg_SZ value called SMTPProxy. Set the value >> >>> to >> >>> the domain defined by the default recipient policy. For example, >> >>> domain.be. Restart the IIS Admin service >> >>> 8. To configure the Exchange virtual directory to not require SSL, in >> >>> sbs2003 exchange-oma is the virtual server >> >>> 9. Configure Windows SharePoint to use Kerberos authentication by >> >>> following the steps in KB 832769 HOW TO: Configure Windows SharePoint >> >>> Services to Use Kerberos Authentication >> >>> 10. Try to delete items in your mailbox to bring it within limits or >> >>> contact your Exchange administrator to change the limits on your >> >>> mailbox. >> >>> 11. Uncheck anonymous authentication on the >> >>> Microsoft-Server-ActiveSync >> >>> virtual directory on the server. Basic authentication should be >> >>> enabled. >> >>> 12. no certificate to import since we are working with real and >> >>> official >> >>> certificates. >> >>> 13. Isa server 2004 has sp2 >> >>> 14. Since this a SBS 2003, did the connect to internet wizard several >> >>> times, no success. >> >>> 15. Also I have adjusted the isa firewall client. >> >>> 16. Device have all internet connections through GPRS or craddle. >> >>> 17. HTTP server is available de-select sync items (Inbox, Contacts, >> >>> Calendar, Tasks) and re-select them to reset the sync key. >> >>> >> >>> >> >>> Problems are : >> >>> >> >>> ActiveSync setup properly on the pc with no errors of logging and >> >>> https, >> >>> only the synchronisation failed with errors: ActiveSync encountered a >> >>> problem on the server support Code: 85010014. >> >>> >> >>> Does anybody has more diagnostics tools or any idea ? >> >>> >> >>> Thanks, >> >>> Miguel >> >>> >> >>> >> >>> >> >> >> >> >> > >> > >> >> >> |
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