Need help!! Cannot install ANY updates!

I really hope somebody here can help me out. I am in need of some help here
before I have to bite the bullet and format my hard drive and attempt to
start from scratch again.

I originally had some problems with just the initial scanning of update when
you choose "Express" or "Custom". I received the message of not being able
to register and was asked to retry again and this message continously
occurred. I found some help on another message forum that had me create some
batch file that ran about 8 commands to turn off some services and retstart
them and I was able to get into windows update finally.

I thought this solved the problem as I was able to access just about all of
the updates but apparently none of them installed. I just went to windows
update history and it has about 70 updates but all of them showed as failed
to install.

I cannot run a trend micro house call either. My word documents are not
opening as they hang on "requesting virus scan" that's displayed on the
bottom left hand part of the window while word itself opens but no .doc file
displays.

I cannot install a new antivirus program either, so I'm wondering if this is
all caused by a virus. Any help would be very much appreciated!

The issue may be caused by malware or not. Can you boot to Safe Mode and
run Trend from there ?
Go here - http://www.trendmicro.com/download/dcs.asp
Click on the version of Trend that is installed under the How to use:
heading to learn how to use the Damage Cleanup Template and to manually
update the Pattern File.

Alternatively, you can just download the Sysclean package and then
download the Controlled Pattern Release. Create a folder named Sysclean
on the root drive ( where WINDOWS is installed to, usually C:\ ).
Extract sysclean.com and the CPR to the Sysclean folder.
Boot to Safe Mode with Command Prompt and then type in

cd C:\
Press Enter

cd C:\Sysclean\sysclean.com
Press Enter
The GUI will appear. Click the Scan button.

http://www.trendmicro.com/download/dcs.asp


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============


FairTaxGuy wrote:

> I really hope somebody here can help me out. I am in need of some help here
> before I have to bite the bullet and format my hard drive and attempt to
> start from scratch again.
>
> I originally had some problems with just the initial scanning of update when
> you choose "Express" or "Custom". I received the message of not being able
> to register and was asked to retry again and this message continously
> occurred. I found some help on another message forum that had me create some
> batch file that ran about 8 commands to turn off some services and retstart
> them and I was able to get into windows update finally.
>
> I thought this solved the problem as I was able to access just about all of
> the updates but apparently none of them installed. I just went to windows
> update history and it has about 70 updates but all of them showed as failed
> to install.
>
> I cannot run a trend micro house call either. My word documents are not
> opening as they hang on "requesting virus scan" that's displayed on the
> bottom left hand part of the window while word itself opens but no .doc file
> displays.
>
> I cannot install a new antivirus program either, so I'm wondering if this is
> all caused by a virus. Any help would be very much appreciated!