See the "How to obtain help" section of
http://support.microsoft.com/kb/978251
For home users, no-charge support is available by calling 1-866-PCSAFETY
(and/or 1-866-234-6020 and/or 1-800-936-5700) in the United States and in
Canada or by contacting your local Microsoft subsidiary. There is no-charge
for support calls that are associated with security updates. When you call,
clearly state that your problem is related to a Security Update and cite the
update's KB number (e.g., KB978251).
If your problem relates to a Cumulative Security Update for IE, call the
above number and ask to be transferred to the "Consumer IE queue" (which is
47830).
Or you can...
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527
The Consumer Security Support home page & Microsoft Update Solution Center
also offer support options
https://consumersecuritysupport.microsoft.com/
http://support.microsoft.com/ph/6527#tab3
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site:
http://support.microsoft.com/common/international.aspx
For enterprise customers, support for security updates is available through
your usual support contacts.
egomez1111 wrote:
> I am running vista x86 and this update constantly fails. The only other
> question about this has no answer. I have tried all the recommended
> methods
> in the help file. Tried also on exit - failed. Code 800B0100 is message.
> Tried System Update Readiness Tool and run it it keeps trying to load
> another update: hotfix for windows kb947821. What is going on?
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