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Need Help, KB898461 will not load to PC

 
 
ResolutionSeeker
Guest
Posts: n/a

 
      01-06-2007
I am able to download KB898461 to PC but execute fails. I have renamed
SoftwareDistribution folder and attempted in Safe Mode and still fails.
Receive messages "An error occurred while copying file spmsg.dll. Cannot
copy file to destination directory" and a Setup error notification that
states "The filename, directory name, or volume label syntax is incorrect".
The error code 0x8007007B is associated with the failure to install.
Installation was partially installed and appears to have greatly reduced the
speed and functionality of the PC. Any ideas on how to resolve?

--
ResolutionSeeker
 
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MowGreen [MVP]
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Posts: n/a

 
      01-08-2007
Please post the KB898461.log that is located in the WINDOWS directory
(folder).
Is it downloading via Automatic Updates or from either the
Windows/Microsoft Update sites ?


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============



ResolutionSeeker wrote:

> I am able to download KB898461 to PC but execute fails. I have renamed
> SoftwareDistribution folder and attempted in Safe Mode and still fails.
> Receive messages "An error occurred while copying file spmsg.dll. Cannot
> copy file to destination directory" and a Setup error notification that
> states "The filename, directory name, or volume label syntax is incorrect".
> The error code 0x8007007B is associated with the failure to install.
> Installation was partially installed and appears to have greatly reduced the
> speed and functionality of the PC. Any ideas on how to resolve?
>
 
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MowGreen [MVP]
Guest
Posts: n/a

 
      01-09-2007
The first 'real' error is:

>> 17.703: GetTargetExists: GetFileAttributesEx(
>> c:\windows\system32\preinstall\winse\wxp_x86_0409_ v1\updspapi.dll.ref )
>> failed (1117)

This is what really puzzles me :

>> 7.109: CreateUninstall = 0,Directory = C:\WINDOWS\$NtUninstallKB898461$

It should read " 1,Directory " not 0

Let's try this. Delete *all* contents of your User Account's Temp folder
by moving the CONTENTS, not the folder, to the Recycle Bin for now.

C:\Documents and Settings\<UserAccountName>\Local Settings\Temp

Then stop the Automatic Update service by going to Start >Run >type in

net stop wuauserv
Click OK

Navigate to the SoftwareDistribution folder and open the
DataStore folder. Open the Logs folder and delete ALL contents of it.
Go back to the DataStore folder and delete the DataStore.edb

Back to the SoftwareDistribution folder and delete the contents of the
Download folder

Delete the *renamed* SoftwareDistribution folder that you renamed in
your first post

Now go back to Start > Run > type in

net start wuauserv
Click OK

Delete the manually downloaded KB898461.
Temporarily disable the installed AV
If there is a 3rd party firewall being used, temp disable it and use the
Windows XP SP2 one for now.

Download KB898461 from here and save it the Desktop :
http://www.microsoft.com/downloads/d...DisplayLang=en

Close the browser.
MOVE WindowsXP-KB898461-x86-ENU.exe to the root drive,
C:\

Go to Start > Run > click the Browse button
Point to C:\WindowsXP-KB898461-x86-ENU.exe
Click Open, then OK

If it fails again, post the *last* section of the KB898461.log *only*,
please.

Is this XP Pro or Home ? Is it a multiprocessor system ?


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============


ResolutionSeeker wrote:

> Automatic Updates is attempting to load every day. I manually downloaded the
> file from the MicroSoft site to the pc using FlashGet in an attempt to
> resolve the problem. After downloading to the pc the executable fails when
> activated. KB898461 log for the day this began is below:
> [KB898461.log]
> 3.656: 2006/12/22 12:33:24.450 (local)
> 3.656:
> C:\WINDOWS\SoftwareDistribution\Download\126638ad8 0a740243aeee66683d803a7\update\update.exe (version 6.1.22.4)
> 3.656: Failed To Enable SE_SHUTDOWN_PRIVILEGE
> 3.672: Hotfix started with following command line: -q -z -er
> /ParentInfo:cfadf9d71b18bb4d83aa113696d163b0
> 6.953: In Function TestVolatileFlag, line 11660, RegOpenKeyEx failed with
> error 0x2
> 6.953: In Function TestVolatileFlag, line 11692, RegOpenKeyEx failed with
> error 0x2
> 6.953: DoInstallation: CleanPFR failed: 0x2
> 6.969: SetProductTypes: InfProductBuildType=BuildType.IP
> 6.984: SetAltOsLoaderPath: No section uses DirId 65701; done.
> 7.109: DoInstallation: FetchSourceURL for
> c:\windows\softwaredistribution\download\126638ad8 0a740243aeee66683d803a7\update\update_SP2GDR.inf failed
> 7.109: CreateUninstall = 0,Directory = C:\WINDOWS\$NtUninstallKB898461$
> 7.109: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
> 0xe0000102
> 7.109: BuildCabinetManifest: update.url absent
> 7.109: Starting AnalyzeComponents
> 7.109: AnalyzePhaseZero used 0 ticks
> 7.109: No c:\windows\INF\updtblk.inf file.
> 7.109: OEM file scan used 0 ticks
> 17.703: GetTargetExists: GetFileAttributesEx(
> c:\windows\system32\preinstall\winse\wxp_x86_0409_ v1\updspapi.dll.ref )
> failed (1117)
> 70.828: GetTargetExists: GetFileAttributesEx(
> c:\windows\system32\preinstall\winse\wxp_x86_0409_ v1\updspapi.dll.ref )
> failed (1117)
> 81.578: GetTargetExists: GetFileAttributesEx(
> c:\windows\system32\preinstall\winse\wxp_x86_0409_ v1\update.exe.ref ) failed
> (1117)
> 134.734: GetTargetExists: GetFileAttributesEx(
> c:\windows\system32\preinstall\winse\wxp_x86_0409_ v1\update.exe.ref ) failed
> (1117)
> 145.516: GetTargetExists: GetFileAttributesEx(
> c:\windows\system32\preinstall\winse\wxp_x86_0409_ v1\spcustom.dll.ref )
> failed (1117)
> 198.703: GetTargetExists: GetFileAttributesEx(
> c:\windows\system32\preinstall\winse\wxp_x86_0409_ v1\spcustom.dll.ref )
> failed (1117)
> 209.359: GetTargetExists: GetFileAttributesEx(
> c:\windows\system32\preinstall\winse\wxp_x86_0409_ v1\spupdsvc.exe.ref )
> failed (1117)
> 262.422: GetTargetExists: GetFileAttributesEx(
> c:\windows\system32\preinstall\winse\wxp_x86_0409_ v1\spupdsvc.exe.ref )
> failed (1117)
> 273.047: GetTargetExists: GetFileAttributesEx(
> c:\windows\system32\preinstall\winse\wxp_x86_0409_ v1\spuninst.exe.ref )
> failed (1117)
> 326.094: GetTargetExists: GetFileAttributesEx(
> c:\windows\system32\preinstall\winse\wxp_x86_0409_ v1\spuninst.exe.ref )
> failed (1117)
> 336.734: GetTargetExists: GetFileAttributesEx(
> c:\windows\system32\preinstall\winse\wxp_x86_0409_ v1\spmsg.dll.ref ) failed
> (1117)
> 389.734: GetTargetExists: GetFileAttributesEx(
> c:\windows\system32\preinstall\winse\wxp_x86_0409_ v1\spmsg.dll.ref ) failed
> (1117)
> 389.766: AnalyzePhaseOne: used 382657 ticks
> 389.766: AnalyzeComponents: Hotpatch analysis disabled; skipping.
> 389.766: AnalyzeComponents: Hotpatching is disabled.
> 389.766: FindFirstFile c:\windows\$hf_mig$\*.*
> 391.328: KB898461 Setup encountered an error: The update.ver file is not
> correct.
> 391.375: KB898461 Setup encountered an error: The update.ver file is not
> correct.
> 391.562: KB898461 Setup encountered an error: The update.ver file is not
> correct.
> 391.719: KB898461 Setup encountered an error: The update.ver file is not
> correct.
> 391.750: KB898461 Setup encountered an error: The update.ver file is not
> correct.
> 391.781: KB898461 Setup encountered an error: The update.ver file is not
> correct.
> 391.953: KB898461 Setup encountered an error: The update.ver file is not
> correct.
> 392.203: KB898461 Setup encountered an error: The update.ver file is not
> correct.
> 519.484: AnalyzeForBranching used 127203 ticks.
> 519.484: AnalyzePhaseTwo used 0 ticks
> 519.484: AnalyzePhaseThree used 0 ticks
> 519.484: AnalyzePhaseFive used 0 ticks
> 519.500: AnalyzePhaseSix used 16 ticks
> 519.500: AnalyzeComponents used 512391 ticks
> 519.500: Downloading 0 files
> 519.500: bPatchMode = FALSE
> 519.500: Inventory complete: ReturnStatus=0, 512391 ticks
> 519.500: Num Ticks for invent : 512391
> 519.516: VerifySize: Unable to verify size: Source = NULL:
> c:\windows\inf\HFX45.tmp
> 519.578: Copied file: c:\windows\inf\branches.inf
> 521.812: Allocation size of drive C: is 4096 bytes, free space = 53007024128
> bytes
> 532.437: GetTargetExists: GetFileAttributesEx(
> c:\windows\system32\preinstall\winse\wxp_x86_0409_ v1\updspapi.dll.ref )
> failed (1117)
> 543.062: GetTargetExists: GetFileAttributesEx(
> c:\windows\system32\preinstall\winse\wxp_x86_0409_ v1\updspapi.dll.ref )
> failed (1117)
> 553.719: GetTargetExists: GetFileAttributesEx(
> c:\windows\system32\preinstall\winse\wxp_x86_0409_ v1\update.exe.ref ) failed
> (1117)
> 564.328: GetTargetExists: GetFileAttributesEx(
> c:\windows\system32\preinstall\winse\wxp_x86_0409_ v1\update.exe.ref ) failed
> (1117)
> 574.828: GetTargetExists: GetFileAttributesEx(
> c:\windows\system32\preinstall\winse\wxp_x86_0409_ v1\spcustom.dll.ref )
> failed (1117)
> 585.437: GetTargetExists: GetFileAttributesEx(
> c:\windows\system32\preinstall\winse\wxp_x86_0409_ v1\spcustom.dll.ref )
> failed (1117)
> 596.031: GetTargetExists: GetFileAttributesEx(
> c:\windows\system32\preinstall\winse\wxp_x86_0409_ v1\spupdsvc.exe.ref )
> failed (1117)
> 606.625: GetTargetExists: GetFileAttributesEx(
> c:\windows\system32\preinstall\winse\wxp_x86_0409_ v1\spupdsvc.exe.ref )
> failed (1117)
> 617.219: GetTargetExists: GetFileAttributesEx(
> c:\windows\system32\preinstall\winse\wxp_x86_0409_ v1\spuninst.exe.ref )
> failed (1117)
> 627.812: GetTargetExists: GetFileAttributesEx(
> c:\windows\system32\preinstall\winse\wxp_x86_0409_ v1\spuninst.exe.ref )
> failed (1117)
> 638.391: GetTargetExists: GetFileAttributesEx(
> c:\windows\system32\preinstall\winse\wxp_x86_0409_ v1\spmsg.dll.ref ) failed
> (1117)
> 649.000: GetTargetExists: GetFileAttributesEx(
> c:\windows\system32\preinstall\winse\wxp_x86_0409_ v1\spmsg.dll.ref ) failed
> (1117)
> 649.062: Drive C: free 50551MB req: 9MB w/uninstall 0MB
> 649.062: CabinetBuild complete
> 649.062: Num Ticks for Cabinet build : 129562
> 649.062: DynamicStrings section not defined or empty.
> 649.062: FileInUse:: need to restart already, turn off
> 650.125: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
> 0xe0000102
> 650.281: PFE2: Not avoiding Per File Exceptions.
> 651.391: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> Copied
> c:\windows\softwaredistribution\download\126638ad8 0a740243aeee66683d803a7\update\update_SP2QFE.inf -> c:\windows\$hf_mig$\KB898461\update\update_SP2QFE. inf.
> 651.453: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> Copied
> c:\windows\softwaredistribution\download\126638ad8 0a740243aeee66683d803a7\spuninst.exe -> c:\windows\$hf_mig$\KB898461\spuninst.exe.
> 651.500: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> Copied
> c:\windows\softwaredistribution\download\126638ad8 0a740243aeee66683d803a7\spmsg.dll -> c:\windows\$hf_mig$\KB898461\spmsg.dll.
> 651.531: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> Copied
> c:\windows\softwaredistribution\download\126638ad8 0a740243aeee66683d803a7\update\spcustom.dll -> c:\windows\$hf_mig$\KB898461\update\spcustom.dll.
> 651.547: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> Copied
> c:\windows\softwaredistribution\download\126638ad8 0a740243aeee66683d803a7\update\KB898461.CAT -> c:\windows\$hf_mig$\KB898461\update\KB898461.CAT.
> 651.656: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> Copied
> c:\windows\softwaredistribution\download\126638ad8 0a740243aeee66683d803a7\update\update.exe -> c:\windows\$hf_mig$\KB898461\update\update.exe.
> 651.703: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> Copied
> c:\windows\softwaredistribution\download\126638ad8 0a740243aeee66683d803a7\update\updspapi.dll -> c:\windows\$hf_mig$\KB898461\update\updspapi.dll.
> 651.719: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> Copied
> c:\windows\softwaredistribution\download\126638ad8 0a740243aeee66683d803a7\update\update.ver -> c:\windows\$hf_mig$\KB898461\update\update.ver.
> 651.719: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> Copied
> c:\windows\softwaredistribution\download\126638ad8 0a740243aeee66683d803a7\update\updatebr.inf -> c:\windows\$hf_mig$\KB898461\update\updatebr.inf.
> 651.750: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> Copied
> c:\windows\softwaredistribution\download\126638ad8 0a740243aeee66683d803a7\update\eula.txt -> c:\windows\$hf_mig$\KB898461\update\eula.txt.
> 651.750: ProcessSetupContentSection: PROCESS_SETUP_CONTENT_OP_INSTALL:
> Copied
> c:\windows\softwaredistribution\download\126638ad8 0a740243aeee66683d803a7\update\branches.inf -> c:\windows\$hf_mig$\KB898461\update\branches.inf.
> 662.312: Copied file:
> C:\WINDOWS\system32\PreInstall\WinSE\wxp_x86_0409_ v1\spmsg.dll.ref
> 1245.578: Copied file:
> C:\WINDOWS\system32\PreInstall\WinSE\wxp_x86_0409_ v1\spmsg.dll.ref
> 1312.203: Copied file:
> C:\WINDOWS\system32\PreInstall\WinSE\wxp_x86_0409_ v1\spmsg.dll.ref
> 1382.562: VerifySize: Unable to obtain Target file size:
> C:\WINDOWS\system32\PreInstall\WinSE\wxp_x86_0409_ v1\spmsg.dll.ref
> 1456.859: UpdSpDecompressOrCopyFile error:
> C:\WINDOWS\system32\PreInstall\WinSE\wxp_x86_0409_ v1\spmsg.dll.ref, Error =
> 0000045d
> 1531.891: UpdSpDecompressOrCopyFile error:
> C:\WINDOWS\system32\PreInstall\WinSE\wxp_x86_0409_ v1\spmsg.dll.ref, Error =
> 0000045d
> 1607.078: UpdSpDecompressOrCopyFile error:
> C:\WINDOWS\system32\PreInstall\WinSE\wxp_x86_0409_ v1\spmsg.dll.ref, Error =
> 0000045d
> 1682.219: UpdSpDecompressOrCopyFile error:
> C:\WINDOWS\system32\PreInstall\WinSE\wxp_x86_0409_ v1\spmsg.dll.ref, Error =
> 0000045d
> 1757.359: UpdSpDecompressOrCopyFile error:
> C:\WINDOWS\system32\PreInstall\WinSE\wxp_x86_0409_ v1\spmsg.dll.ref, Error =
> 0000045d
> 1758.359: UpdSpDecompressOrCopyFile retries failed:
> C:\WINDOWS\system32\PreInstall\WinSE\wxp_x86_0409_ v1\spmsg.dll.ref
> 1779.531: UpdSpDecompressOrCopyFile error: ed an error:, Error = 0000007b
> 1780.531: UpdSpDecompressOrCopyFile error: ed an error:, Error = 0000007b
> 1781.531: UpdSpDecompressOrCopyFile error: ed an error:, Error = 0000007b
> 1782.531: UpdSpDecompressOrCopyFile error: ed an error:, Error = 0000007b
> 1783.531: UpdSpDecompressOrCopyFile error: ed an error:, Error = 0000007b
> 1784.531: UpdSpDecompressOrCopyFile retries failed: ed an error:
> 1795.469: The filename, directory name, or volume label syntax is incorrect.
> 1795.469: KB898461 installation did not complete.
>
> Windows XP has been partially updated and may not work properly.
> 1795.469: Update.exe extended error code = 0x7b
>
 
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MowGreen [MVP]
Guest
Posts: n/a

 
      01-12-2007
Aha ... I've suspected that file in
WINDOWS\SoftwareDistribution\DataStore\Logs by the name of
edb.chk might be the cause of the issue. It's a file which stores
recovered file fragments from running a scan (check disk).
Thanks for confirming that the scan needed to be run.
Now ... just what is that file doing in there ?


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============


ResolutionSeeker wrote:

> Did not work but... I ran chkdsk c: /r and it restored orphaned files. I was
> then able to successfully install on pc. Something went awry on the initial
> download (when troubles began) and caused the orphaned files. Thanks for
> your help.
 
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MowGreen [MVP]
Guest
Posts: n/a

 
      01-13-2007
Mow wrong. edb.chk is a checkpoint. Even though hovering the cursor over
it shows ' Recovered File Fragment ', it's not.
That's what I get for believing 'balloons'


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============


>
>
> ResolutionSeeker wrote:
>
>> Did not work but... I ran chkdsk c: /r and it restored orphaned
>> files. I was then able to successfully install on pc. Something went
>> awry on the initial download (when troubles began) and caused the
>> orphaned files. Thanks for your help.
 
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