****i need help please****

MY MSN LIVE MESSENGER IS NOT WORKING ANYMORE IT KEEPS COMING UP WITH
THIS ERROR CODE:

*problem signature:
*problem event name: appcrash
application name: msnmsgr.exe
application version: 9.0.1407.1107
application timestamp: 47324813
fault module name: lmcdata.dll
fault module version: 14.0.5027.908
fault module timestamp: 48c61b6d
exception code: c0000005
exception offset: 0001bf48
os version: 6.0.6000.2.0.0.768.3
locale id: 2057
*additional information about the problem:
*lcid: 1033
*read our privacy statement:
*_'microsoft_online_crash_analysis'
(http://go.microsoft.com/fwlink/?link...clcid=0x0409)_

does anyone know what to do?
thanks for reading
__
_


--
snakeye189

Hi Snakeye189.

In order to help debug your crash, can you please send us the following
information about your crash.

If on Vista

In the search bar in the start menu type 'problem'
Select 'Problem Reports and Solutions'
Click on View Problem History
Sort by Date.
In the Windows Live Messenger group select the most recent one.
If it does not say report sent, right click and choose "Check for
solutions". This will send a report and change the status to report sent.
Then double click the event, copy any information that you see there and
send it to us. Information that we are looking for are:
Problem signature
Problem Event Name:
Application Name:
Application Version:
Application Timestamp:
Fault Module Name:
Fault Module Version:
Fault Module Timestamp:
Exception Code:
Exception Offset:
OS Version:
Locale ID:
Additional Information 1:
Additional Information 2:
Additional Information 3:
Additional Information 4:

Extra information about the problem
Bucket ID:

If the above steps do not work, then follow the instructions for XP. It
should work for Vista too
If you are on XP

Click Start
Click Run
Type eventvwr.msc
You might see a large list of events
Go to View -> Filter
In Event Types check only Error. Uncheck everything else.
In Event Source select Windows Live Messenger.
Click OK.
You event view should now only have Windows Live Messenger errors.
Sort by Date
Open the most recent event by double clicking on it.
Note down the following:
Event ID
Copy and paste any description text. Select the text, Press Ctrl+C, Open
Notepad or Email client, Press Ctrl+V

Thanks!
Nick H.
Winodws Live Test Team.


>
> MY MSN LIVE MESSENGER IS NOT WORKING ANYMORE IT KEEPS COMING UP WITH
> THIS ERROR CODE:
>
> *problem signature:
> *problem event name: appcrash
> application name: msnmsgr.exe
> application version: 9.0.1407.1107
> application timestamp: 47324813
> fault module name: lmcdata.dll
> fault module version: 14.0.5027.908
> fault module timestamp: 48c61b6d
> exception code: c0000005
> exception offset: 0001bf48
> os version: 6.0.6000.2.0.0.768.3
> locale id: 2057
> *additional information about the problem:
> *lcid: 1033
> *read our privacy statement:
> *_'microsoft_online_crash_analysis'
> (http://go.microsoft.com/fwlink/?link...clcid=0x0409)_
>
> does anyone know what to do?
> thanks for reading
> __
> _
>
>
> --
> snakeye189