I need help with windows update!!!!!!!

I received the below message when I tried down load an update from Microsoft
download page.


The site cannot continue because one or more of these Windows services is
not running:
• Automatic Updates (allows the site to find, download and install
high-priority updates for your computer)
• Background Intelligent Transfer Service (BITS) (helps updates download
more quickly and without problems if the download process is interrupted)
• Event Log (keeps a record of updating activities to help with
troubleshooting, if needed)
I did the following, I Click Start, and then click Run. Type services.msc
and then click OK.
3. In the list of services, I double-click on Automatic Updates and then
click Properties.
4. In the Startup type list, select Automatic and click Apply.
5. Verify that the Service status is started, the Status was Stopped I click
on the Start Button And received Error 1058: The service cannot be
started either because its disabled or because because it has no enabled
devices associated with it.

Hello cpasgroup,

It seems possible that your Windows installation has been deliberately
damaged by a trojan (Vundo, along any uninvited guests. (SDBot and ZLOB, all
protected by a rootkit.)) so as to prevent you updating your system or
removing
the trojan.

Your first priority must be to cleanse your PC of all malware.

A very good antimalware app is SUPERAntiSpyware.

There is a free version (on demand scanning only), the paid for version
includes active monitoring, similar to Windows defender:
<http://www.superantispyware.com/>


Download the Trial version of SUPERAntiSpyware Pro (SAS):
<http://www.superantispyware.com/superantispywarefreevspro.html>


It is futile trying to update your Windows XP system for so long as it is
being subverted by malware.

If you do not know how to cleanse your PC of malware, then take
it to an expert who does. If that is not possible, then your only option is
to re-format the hard disk and install a fresh copy of XP, then apply XP
Service Pack 2, then apply all pending Windows Updates.
--

Am I correct in thinking that you are running NAV?

I hope this helps (it should)!

Ǝиçεl
- -- ---

"cpasgroup" wrote:

> I received the below message when I tried down load an update from Microsoft
> download page.
>
>
> The site cannot continue because one or more of these Windows services is
> not running:
> • Automatic Updates (allows the site to find, download and install
> high-priority updates for your computer)
> • Background Intelligent Transfer Service (BITS) (helps updates download
> more quickly and without problems if the download process is interrupted)
> • Event Log (keeps a record of updating activities to help with
> troubleshooting, if needed)
> I did the following, I Click Start, and then click Run. Type services.msc
> and then click OK.
> 3. In the list of services, I double-click on Automatic Updates and then
> click Properties.
> 4. In the Startup type list, select Automatic and click Apply.
> 5. Verify that the Service status is started, the Status was Stopped I click
> on the Start Button And received Error 1058: The service cannot be
> started either because its disabled or because because it has no enabled
> devices associated with it.
>

Judging from similar posts here in the past month or so, the behavior may be
due to a Vundo-ZLOB-SDBot infection, all of which is protected by a rootkit.

Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/kb/827315

Run a thorough check for hijackware, including posting your hijackthis log
to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_R...:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/...moving_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use (in
conjuction with some other utilities). HijackThis will NOT fix anything on
its own, but it will help you to both identify and remove any
hijackware/spyware with assistance from an expert. **Post your log to
http://aumha.net/viewforum.php?f=30,
http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html, or other appropriate forums for review
by an expert in such matters, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

==========================================

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


cpasgroup wrote:
> I received the below message when I tried down load an update from
> Microsoft
> download page.
>
>
> The site cannot continue because one or more of these Windows services is
> not running:
> • Automatic Updates (allows the site to find, download and install
> high-priority updates for your computer)
> • Background Intelligent Transfer Service (BITS) (helps updates download
> more quickly and without problems if the download process is interrupted)
> • Event Log (keeps a record of updating activities to help with
> troubleshooting, if needed)
> I did the following, I Click Start, and then click Run. Type services.msc
> and then click OK.
> 3. In the list of services, I double-click on Automatic Updates and then
> click Properties.
> 4. In the Startup type list, select Automatic and click Apply.
> 5. Verify that the Service status is started, the Status was Stopped I
> click
> on the Start Button And received Error 1058: The service cannot be
> started either because its disabled or because because it has no enabled
> devices associated with it.