Negative for Update genuine Windows XP Pro

I bought long time ago, almost immy after release, the Windows XP Pro.
I used it for more than 3 years with the legal code furnished by
Microsoft .
Two days ago when updating, I downloaded all of them and at the end,
Microsoft asked me to purchase a genuine product.
I had the serial number with me at anytime.
I do not know the way to complain it by mail, as I could not find a free
way to get them.
I am not prepared to pay USD 35.00 for a problem which is not mine.
I understood that when you buy a genuine product you do not have to
bother anylonger.
Any hint how can I get this problem solved, please ????

Sdruws wrote:
> I bought long time ago, almost immy after release, the Windows XP
> Pro. I used it for more than 3 years with the legal code furnished
> by Microsoft .
> Two days ago when updating, I downloaded all of them and at the end,
> Microsoft asked me to purchase a genuine product.
> I had the serial number with me at anytime.
> I do not know the way to complain it by mail, as I could not find a
> free way to get them.
> I am not prepared to pay USD 35.00 for a problem which is not mine.
> I understood that when you buy a genuine product you do not have to
> bother anylonger.
> Any hint how can I get this problem solved, please ????

You do not have to pay anything if the problem is not yours.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

By your statement, I take it you mean you bought XP and it came with a jacket that had the sticker with product key & COA.

If you purchased XP at retail, you may contact MS for help and support on this issue. See following link and follow the prompts.
http://support.microsoft.com/common/...h=1&gprid=1173

--
Maurice N
MS-MVP Windows (Shell / User), Aumha.net VSOP , DTS-L
-----

"Sdruws" <> wrote in message news:4AC7BC88-0C1E-42AC-9960-...
> I bought long time ago, almost immy after release, the Windows XP Pro.
> I used it for more than 3 years with the legal code furnished by
> Microsoft .
> Two days ago when updating, I downloaded all of them and at the end,
> Microsoft asked me to purchase a genuine product.
> I had the serial number with me at anytime.
> I do not know the way to complain it by mail, as I could not find a free
> way to get them.
> I am not prepared to pay USD 35.00 for a problem which is not mine.
> I understood that when you buy a genuine product you do not have to
> bother anylonger.
> Any hint how can I get this problem solved, please ????
>

Thank you very much for your reply.
But it did not assist me at all !!!!! It was a waste of your/my time.
Which was the main aim of such reply ?
Please tell me.

"Shenan Stanley" wrote:

> Sdruws wrote:
> > I bought long time ago, almost immy after release, the Windows XP
> > Pro. I used it for more than 3 years with the legal code furnished
> > by Microsoft .
> > Two days ago when updating, I downloaded all of them and at the end,
> > Microsoft asked me to purchase a genuine product.
> > I had the serial number with me at anytime.
> > I do not know the way to complain it by mail, as I could not find a
> > free way to get them.
> > I am not prepared to pay USD 35.00 for a problem which is not mine.
> > I understood that when you buy a genuine product you do not have to
> > bother anylonger.
> > Any hint how can I get this problem solved, please ????
>
> You do not have to pay anything if the problem is not yours.
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html
>
>
>

Sdruws wrote:
> I bought long time ago, almost immy after release, the Windows XP
> Pro. I used it for more than 3 years with the legal code furnished
> by Microsoft .
> Two days ago when updating, I downloaded all of them and at the
> end, Microsoft asked me to purchase a genuine product.
> I had the serial number with me at anytime.
> I do not know the way to complain it by mail, as I could not find
> a free way to get them.
> I am not prepared to pay USD 35.00 for a problem which is not
> mine. I understood that when you buy a genuine product you do
> not have to bother anylonger.
> Any hint how can I get this problem solved, please ????

Shenan Stanley wrote:
> You do not have to pay anything if the problem is not yours.

Sdruws wrote:
> Thank you very much for your reply.
> But it did not assist me at all !!!!! It was a waste of your/my
> time. Which was the main aim of such reply ?
> Please tell me.

Let's see if I can spell it out more exactly for you.

You were not willing to call your problem in because you did not want to
spend $35.

I told you that if the problem was not yours (in other words - your copy was
legit) you would not be charged. So that you would know you could make your
phone call with confidence since you were sure your copy of Windows XP was
legitimate.

So now - you can follow through with the only people who can likely help
you.

I'll even go further and give you this Windows XP Professional support
information page:
http://support.microsoft.com/oas/def...8&gprid=185522

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

Many thanks again. Now I got the sense of your reply.
I tried to e-mail MS but they say I have exausted the 2 trials and I do have
to pay USD 35 for attendance.
I do not agree. What I will do is reinstall the genuine XP Pro that I have
and see how the updates will behave.
Rgds
Sdruws

"Shenan Stanley" wrote:

> Sdruws wrote:
> > I bought long time ago, almost immy after release, the Windows XP
> > Pro. I used it for more than 3 years with the legal code furnished
> > by Microsoft .
> > Two days ago when updating, I downloaded all of them and at the
> > end, Microsoft asked me to purchase a genuine product.
> > I had the serial number with me at anytime.
> > I do not know the way to complain it by mail, as I could not find
> > a free way to get them.
> > I am not prepared to pay USD 35.00 for a problem which is not
> > mine. I understood that when you buy a genuine product you do
> > not have to bother anylonger.
> > Any hint how can I get this problem solved, please ????
>
> Shenan Stanley wrote:
> > You do not have to pay anything if the problem is not yours.
>
> Sdruws wrote:
> > Thank you very much for your reply.
> > But it did not assist me at all !!!!! It was a waste of your/my
> > time. Which was the main aim of such reply ?
> > Please tell me.
>
> Let's see if I can spell it out more exactly for you.
>
> You were not willing to call your problem in because you did not want to
> spend $35.
>
> I told you that if the problem was not yours (in other words - your copy was
> legit) you would not be charged. So that you would know you could make your
> phone call with confidence since you were sure your copy of Windows XP was
> legitimate.
>
> So now - you can follow through with the only people who can likely help
> you.
>
> I'll even go further and give you this Windows XP Professional support
> information page:
> http://support.microsoft.com/oas/def...8&gprid=185522
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html
>
>
>

You are right. I bought the genuine Pro with a jacket and a sticker with
product key on it.
I had already tried e-mail MS but they say I have exausted my two trials and
now I have to pay.
Forget it, I wont do.
So, I will reinstall my genuine product and see how the updates will behave.
Rgds
Sdruws

"Maurice N ~ MVP" wrote:

> By your statement, I take it you mean you bought XP and it came with a jacket that had the sticker with product key & COA.
>
> If you purchased XP at retail, you may contact MS for help and support on this issue. See following link and follow the prompts.
> http://support.microsoft.com/common/...h=1&gprid=1173
>
> --
> Maurice N
> MS-MVP Windows (Shell / User), Aumha.net VSOP , DTS-L
> -----
>
> "Sdruws" <> wrote in message news:4AC7BC88-0C1E-42AC-9960-...
> > I bought long time ago, almost immy after release, the Windows XP Pro.
> > I used it for more than 3 years with the legal code furnished by
> > Microsoft .
> > Two days ago when updating, I downloaded all of them and at the end,
> > Microsoft asked me to purchase a genuine product.
> > I had the serial number with me at anytime.
> > I do not know the way to complain it by mail, as I could not find a free
> > way to get them.
> > I am not prepared to pay USD 35.00 for a problem which is not mine.
> > I understood that when you buy a genuine product you do not have to
> > bother anylonger.
> > Any hint how can I get this problem solved, please ????
> >
>

Sdruws, You need to ring them, not email them. Ring them and give them and
let them know your problem, if they decided to charge you then I would
suspect you and confusing them as well as us


"Sdruws" <> wrote in message
news:CD732C63-9D72-44A8-BEE3-...
> You are right. I bought the genuine Pro with a jacket and a sticker with
> product key on it.
> I had already tried e-mail MS but they say I have exausted my two trials
> and
> now I have to pay.
> Forget it, I wont do.
> So, I will reinstall my genuine product and see how the updates will
> behave.
> Rgds
> Sdruws
>
> "Maurice N ~ MVP" wrote:
>
>> By your statement, I take it you mean you bought XP and it came with a
>> jacket that had the sticker with product key & COA.
>>
>> If you purchased XP at retail, you may contact MS for help and support on
>> this issue. See following link and follow the prompts.
>> http://support.microsoft.com/common/...h=1&gprid=1173
>>
>> --
>> Maurice N
>> MS-MVP Windows (Shell / User), Aumha.net VSOP , DTS-L
>> -----
>>
>> "Sdruws" <> wrote in message
>> news:4AC7BC88-0C1E-42AC-9960-...
>> > I bought long time ago, almost immy after release, the Windows XP Pro.
>> > I used it for more than 3 years with the legal code furnished by
>> > Microsoft .
>> > Two days ago when updating, I downloaded all of them and at the end,
>> > Microsoft asked me to purchase a genuine product.
>> > I had the serial number with me at anytime.
>> > I do not know the way to complain it by mail, as I could not find a
>> > free
>> > way to get them.
>> > I am not prepared to pay USD 35.00 for a problem which is not mine.
>> > I understood that when you buy a genuine product you do not have to
>> > bother anylonger.
>> > Any hint how can I get this problem solved, please ????
>> >
>>

express your opinions WGA Tool :
http://forums.microsoft.com/Genuine/...=125&SiteID=25


--

===========================
TaurArian [MS-MVP] 2005-2006
===========================
http://www.dts-l.org/goodpost.htm
"Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
(Links to web pages and MSKB Articles are posted for the purposes of keeping the
information current)


"Sdruws" <> wrote in message
news:4AC7BC88-0C1E-42AC-9960-...
| I bought long time ago, almost immy after release, the Windows XP Pro.
| I used it for more than 3 years with the legal code furnished by
| Microsoft .
| Two days ago when updating, I downloaded all of them and at the end,
| Microsoft asked me to purchase a genuine product.
| I had the serial number with me at anytime.
| I do not know the way to complain it by mail, as I could not find a free
| way to get them.
| I am not prepared to pay USD 35.00 for a problem which is not mine.
| I understood that when you buy a genuine product you do not have to
| bother anylonger.
| Any hint how can I get this problem solved, please ????
|

Thanks for interest.
Better now is to reinstall my genuine product.
I tried to avoid it because normaly you have to customize every thing again.

"TaurArian [MS-MVP]" wrote:

> express your opinions WGA Tool :
> http://forums.microsoft.com/Genuine/...=125&SiteID=25
>
>
> --
>
> ===========================
> TaurArian [MS-MVP] 2005-2006
> ===========================
> http://www.dts-l.org/goodpost.htm
> "Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
> (Links to web pages and MSKB Articles are posted for the purposes of keeping the
> information current)
>
>
> "Sdruws" <> wrote in message
> news:4AC7BC88-0C1E-42AC-9960-...
> | I bought long time ago, almost immy after release, the Windows XP Pro.
> | I used it for more than 3 years with the legal code furnished by
> | Microsoft .
> | Two days ago when updating, I downloaded all of them and at the end,
> | Microsoft asked me to purchase a genuine product.
> | I had the serial number with me at anytime.
> | I do not know the way to complain it by mail, as I could not find a free
> | way to get them.
> | I am not prepared to pay USD 35.00 for a problem which is not mine.
> | I understood that when you buy a genuine product you do not have to
> | bother anylonger.
> | Any hint how can I get this problem solved, please ????
> |
>
>
>