Received an answer from MS Support, but haven't had time to try it yet. Here
it is and good luck!
Thank you for contacting Microsoft Windows Update Support. My name is Tony
and I am glad to work with you. You can contact me directly by writing an
email to
v- with the case ID in the subject
line.
>From the case log, I understand that you were unable to install the SP1
>for .NET Framework 1.1. We will work together to resolve this specific
>issue through the course of the case. If there has been any
>misunderstanding, please let me know.
Based on my research, the issue can be caused that .Net Framework component
was damaged. Let us refer to the following steps to troubleshoot this issue:
NOTE: If you have Microsoft Visual Basic installed, please let me know
before trying the following steps.
Step 1: Download Microsoft Windows Installer CleanUp utility
============================================
1. Visit:
http://download.microsoft.com/downlo...BD/msicuu2.exe
2. Save the file to your computer.
3. Install this tool on your computer.
Step 2: Remove .Net Framework
========================
1. Click Start -> (All) Programs->Windows Installer Clean Up.
2. See if you can find .Net Framework software. If so, remove them.
3. Restart the computer and see if the problem still exists.
For more information, please refer to:
-----------
Title: Description of the Windows Installer CleanUp Utility
Link: <<http://support.microsoft.com/default.aspx?scid=kb;en-us;290301>>
If you cannot uninstall .NET Framework, please refer to the following
Article to remove it manually.
<http://support.microsoft.com/?id=320112>
After that, please restart the computer and perform the following
suggestions to reinstall .Net framework and .Net framework 1.1 SP1
Step 3: Install .NET Framework 1.1 Redistributable Package and .Net
Framework 1.1 SP1
================================================== ===============
1. Please download the Microsoft .NET Framework Version 1.1 Redistributable
Package from the following link and save it to the C drive (C:\)
Microsoft .NET Framework Version 1.1 Redistributable Package
<http://download.microsoft.com/download/a/a/c/aac39226-8825-44ce-90e3-bf8203e74006/dotnetfx.exe>
Microsoft .NET Framework 1.1 Service Pack 1
<http://download.microsoft.com/download/8/b/4/8b4addd8-e957-4dea-bdb8-c4e00af5b94b/NDP1.1sp1-KB867460-X86.exe>
Security Update for Microsoft .NET Framework, Version 1.1 Service Pack 1
(KB886903)
<http://download.windowsupdate.com/msdownload/update/v3-19990518/cabpool/NDP1.1sp1-KB886903-X86_71e9691c7ac7576dd00edc308378146.exe>
2. When the File download window appear, please click Save button, and then
local to a direction in Save as windows to download the Microsoft .Net
Framework 1.1 setup file in the local computer, and double-click the .Net
Framework file to manually install them one by one.
If you encountered a problem when installing .NET Framework 1.1, you can
refer to the following Microsoft Knowledge Base article:
How to troubleshoot Microsoft .NET Framework 1.1 installation issues
<http://support.microsoft.com/?id=824643>
However, if the issue persists, please capture a screenshot when you
encounter an error message:
================
1) Press the Print Screen key (PrtScn) on your keyboard.
2) Click Start, click Run, type MSPAINT, and click OK.
3) In Paint, click Paste under the Edit menu, click Save under the File
menu, type a file name for the snap shot, choose JPEG as "Save as type", and
click Save.
4) Please send this file to the email account:
v-
Thank you for your cooperation. Please try the steps shown above and let me
know the results at your earliest convenience. If you have any questions or
concerns regarding this issue, please don't hesitate to tell me. It is my
pleasure to be of assistance.
--civilservice
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