Netflix in Media Center not conecting

I have watched video from my Netflix account with MC in the past, but now I
get a blue box stating, " INTERNET CONNECTION There was a problem
retrieving data. Verify your internet connection is working and try again."
The connection is fine. I get almost 3 m/s download speed. This is with
Vista Home Premium. It did not come with the Netflix, but it was added with
updates sometime last year.

I have a valid account and can watch through a browser window. I am using
Embarq ( F Secure ) security package with a firewall and application
control. Inbound and outbound connections are allowed on everything that
looks like it might be involved with MC or Media Player. I suspected the
firewall because last night I suddenly lost outbound POP access to my Gmail
account from Windows Mail. I could receive but not send through Gmail. After
manually opening port 465 ( preferred by Gmail smtp server ) it works again.
I am assuming an F Secure automatic update may have closed the port, because
it worked fine earlier in the day. Could I have lost a port needed by
Netflix in MC?

I tried uninstalling the Netflix in WMC through the Programs in Control
Panel. Then I opened MC and clicked the Netflix button and was prompted to
download and reinstall the Netflix software as well as Silverlight. I still
get the same error.

Can you tell me what ports are needed by Netflix in WMC? Or, am I barking up
the wrong tree here?

Thanks for any ideas,
Kevin

See if the following KB article helps:-

http://support.microsoft.com/kb/972496

Netflix uses port 80 and 443.

regards,

S.Sengupta[MS-MVP]


"Kevin Marsh" <> wrote in message
news:A553D04B-520D-43AC-8878-...
> I have watched video from my Netflix account with MC in the past, but now
> I get a blue box stating, " INTERNET CONNECTION There was a problem
> retrieving data. Verify your internet connection is working and try
> again." The connection is fine. I get almost 3 m/s download speed. This is
> with Vista Home Premium. It did not come with the Netflix, but it was
> added with updates sometime last year.
>
> I have a valid account and can watch through a browser window. I am using
> Embarq ( F Secure ) security package with a firewall and application
> control. Inbound and outbound connections are allowed on everything that
> looks like it might be involved with MC or Media Player. I suspected the
> firewall because last night I suddenly lost outbound POP access to my
> Gmail account from Windows Mail. I could receive but not send through
> Gmail. After manually opening port 465 ( preferred by Gmail smtp server )
> it works again. I am assuming an F Secure automatic update may have closed
> the port, because it worked fine earlier in the day. Could I have lost a
> port needed by Netflix in MC?
>
> I tried uninstalling the Netflix in WMC through the Programs in Control
> Panel. Then I opened MC and clicked the Netflix button and was prompted to
> download and reinstall the Netflix software as well as Silverlight. I
> still get the same error.
>
> Can you tell me what ports are needed by Netflix in WMC? Or, am I barking
> up the wrong tree here?
>
> Thanks for any ideas,
> Kevin
>
>
> __________ Information from ESET Smart Security, version of virus
> signature database 4737 (20100102) __________
>
> The message was checked by ESET Smart Security.
>
> http://www.eset.com
>
>
>

__________ Information from ESET Smart Security, version of virus signature database 4737 (20100102) __________

The message was checked by ESET Smart Security.

http://www.eset.com

I tried opening the ports to no effect so it probably is not a firewall
issue. Nothing in the article referenced seems to apply. I did find this
http://social.answers.microsoft.com/...e-b394e885256d

Several others reported the same problem. For several it "fixed" itself.
Perhaps related to updates? The only updates installed since the last
successful viewing have been Windows Defender definition updates.

Thanks,
Kevin

"S.Sengupta" <ssenupta_@msn.com.invalid> wrote in message
news:u8C%23$...
> See if the following KB article helps:-
>
> http://support.microsoft.com/kb/972496
>
> Netflix uses port 80 and 443.
>
> regards,
>
> S.Sengupta[MS-MVP]
>
>
> "Kevin Marsh" <> wrote in message
> news:A553D04B-520D-43AC-8878-...
>> I have watched video from my Netflix account with MC in the past, but now
>> I get a blue box stating, " INTERNET CONNECTION There was a problem
>> retrieving data. Verify your internet connection is working and try
>> again." The connection is fine. I get almost 3 m/s download speed. This
>> is with Vista Home Premium. It did not come with the Netflix, but it was
>> added with updates sometime last year.
>>
>> I have a valid account and can watch through a browser window. I am using
>> Embarq ( F Secure ) security package with a firewall and application
>> control. Inbound and outbound connections are allowed on everything that
>> looks like it might be involved with MC or Media Player. I suspected the
>> firewall because last night I suddenly lost outbound POP access to my
>> Gmail account from Windows Mail. I could receive but not send through
>> Gmail. After manually opening port 465 ( preferred by Gmail smtp server )
>> it works again. I am assuming an F Secure automatic update may have
>> closed the port, because it worked fine earlier in the day. Could I have
>> lost a port needed by Netflix in MC?
>>
>> I tried uninstalling the Netflix in WMC through the Programs in Control
>> Panel. Then I opened MC and clicked the Netflix button and was prompted
>> to download and reinstall the Netflix software as well as Silverlight. I
>> still get the same error.
>>
>> Can you tell me what ports are needed by Netflix in WMC? Or, am I barking
>> up the wrong tree here?
>>
>> Thanks for any ideas,
>> Kevin
>>
>>
>> __________ Information from ESET Smart Security, version of virus
>> signature database 4737 (20100102) __________
>>
>> The message was checked by ESET Smart Security.
>>
>> http://www.eset.com
>>
>>
>>
>
> __________ Information from ESET Smart Security, version of virus
> signature database 4737 (20100102) __________
>
> The message was checked by ESET Smart Security.
>
> http://www.eset.com
>
>
>

Also
http://social.answers.microsoft.com/...8-3be73bb0f624

"Kevin Marsh" <> wrote in message
news:A553D04B-520D-43AC-8878-...
>I have watched video from my Netflix account with MC in the past, but now I
>get a blue box stating, " INTERNET CONNECTION There was a problem
>retrieving data. Verify your internet connection is working and try again."
>The connection is fine. I get almost 3 m/s download speed. This is with
>Vista Home Premium. It did not come with the Netflix, but it was added with
>updates sometime last year.
>
> I have a valid account and can watch through a browser window. I am using
> Embarq ( F Secure ) security package with a firewall and application
> control. Inbound and outbound connections are allowed on everything that
> looks like it might be involved with MC or Media Player. I suspected the
> firewall because last night I suddenly lost outbound POP access to my
> Gmail account from Windows Mail. I could receive but not send through
> Gmail. After manually opening port 465 ( preferred by Gmail smtp server )
> it works again. I am assuming an F Secure automatic update may have closed
> the port, because it worked fine earlier in the day. Could I have lost a
> port needed by Netflix in MC?
>
> I tried uninstalling the Netflix in WMC through the Programs in Control
> Panel. Then I opened MC and clicked the Netflix button and was prompted to
> download and reinstall the Netflix software as well as Silverlight. I
> still get the same error.
>
> Can you tell me what ports are needed by Netflix in WMC? Or, am I barking
> up the wrong tree here?
>
> Thanks for any ideas,
> Kevin
>

If you suspect the updates then you could try a System Restore. Select any
restore point when everything was fine.

regards,
S.Sengupta[MS-MVP]




"Kevin Marsh" <> wrote in message
news:335D3B1F-1343-43CA-976C-...
> I tried opening the ports to no effect so it probably is not a firewall
> issue. Nothing in the article referenced seems to apply. I did find this
> http://social.answers.microsoft.com/...e-b394e885256d
>
> Several others reported the same problem. For several it "fixed" itself.
> Perhaps related to updates? The only updates installed since the last
> successful viewing have been Windows Defender definition updates.
>
> Thanks,
> Kevin
>
> "S.Sengupta" <ssenupta_@msn.com.invalid> wrote in message
> news:u8C%23$...
>> See if the following KB article helps:-
>>
>> http://support.microsoft.com/kb/972496
>>
>> Netflix uses port 80 and 443.
>>
>> regards,
>>
>> S.Sengupta[MS-MVP]
>>
>>
>> "Kevin Marsh" <> wrote in message
>> news:A553D04B-520D-43AC-8878-...
>>> I have watched video from my Netflix account with MC in the past, but
>>> now I get a blue box stating, " INTERNET CONNECTION There was a problem
>>> retrieving data. Verify your internet connection is working and try
>>> again." The connection is fine. I get almost 3 m/s download speed. This
>>> is with Vista Home Premium. It did not come with the Netflix, but it was
>>> added with updates sometime last year.
>>>
>>> I have a valid account and can watch through a browser window. I am
>>> using Embarq ( F Secure ) security package with a firewall and
>>> application control. Inbound and outbound connections are allowed on
>>> everything that looks like it might be involved with MC or Media Player.
>>> I suspected the firewall because last night I suddenly lost outbound POP
>>> access to my Gmail account from Windows Mail. I could receive but not
>>> send through Gmail. After manually opening port 465 ( preferred by Gmail
>>> smtp server ) it works again. I am assuming an F Secure automatic update
>>> may have closed the port, because it worked fine earlier in the day.
>>> Could I have lost a port needed by Netflix in MC?
>>>
>>> I tried uninstalling the Netflix in WMC through the Programs in Control
>>> Panel. Then I opened MC and clicked the Netflix button and was prompted
>>> to download and reinstall the Netflix software as well as Silverlight. I
>>> still get the same error.
>>>
>>> Can you tell me what ports are needed by Netflix in WMC? Or, am I
>>> barking up the wrong tree here?
>>>
>>> Thanks for any ideas,
>>> Kevin
>>>
>>>
>>> __________ Information from ESET Smart Security, version of virus
>>> signature database 4737 (20100102) __________
>>>
>>> The message was checked by ESET Smart Security.
>>>
>>> http://www.eset.com
>>>
>>>
>>>
>>
>> __________ Information from ESET Smart Security, version of virus
>> signature database 4737 (20100102) __________
>>
>> The message was checked by ESET Smart Security.
>>
>> http://www.eset.com
>>
>>
>>
>
>
> __________ Information from ESET Smart Security, version of virus
> signature database 4738 (20100102) __________
>
> The message was checked by ESET Smart Security.
>
> http://www.eset.com
>
>
>

__________ Information from ESET Smart Security, version of virus signature database 4738 (20100102) __________

The message was checked by ESET Smart Security.

http://www.eset.com

I restored to 12-18 as I remember watching Netflix on 12-19. Still doesn't
work. Interestingly, after being told restore was successful, the more
recent Defender updates are still in the update history.

"S.Sengupta" <ssengupta_@msn.com.invalid> wrote in message
news:...
> If you suspect the updates then you could try a System Restore. Select any
> restore point when everything was fine.
>
> regards,
> S.Sengupta[MS-MVP]
>
>
>
>
> "Kevin Marsh" <> wrote in message
> news:335D3B1F-1343-43CA-976C-...
>> I tried opening the ports to no effect so it probably is not a firewall
>> issue. Nothing in the article referenced seems to apply. I did find this
>> http://social.answers.microsoft.com/...e-b394e885256d
>>
>> Several others reported the same problem. For several it "fixed" itself.
>> Perhaps related to updates? The only updates installed since the last
>> successful viewing have been Windows Defender definition updates.
>>
>> Thanks,
>> Kevin
>>
>> "S.Sengupta" <ssenupta_@msn.com.invalid> wrote in message
>> news:u8C%23$...
>>> See if the following KB article helps:-
>>>
>>> http://support.microsoft.com/kb/972496
>>>
>>> Netflix uses port 80 and 443.
>>>
>>> regards,
>>>
>>> S.Sengupta[MS-MVP]
>>>
>>>
>>> "Kevin Marsh" <> wrote in message
>>> news:A553D04B-520D-43AC-8878-...
>>>> I have watched video from my Netflix account with MC in the past, but
>>>> now I get a blue box stating, " INTERNET CONNECTION There was a
>>>> problem retrieving data. Verify your internet connection is working and
>>>> try again." The connection is fine. I get almost 3 m/s download speed.
>>>> This is with Vista Home Premium. It did not come with the Netflix, but
>>>> it was added with updates sometime last year.
>>>>
>>>> I have a valid account and can watch through a browser window. I am
>>>> using Embarq ( F Secure ) security package with a firewall and
>>>> application control. Inbound and outbound connections are allowed on
>>>> everything that looks like it might be involved with MC or Media
>>>> Player. I suspected the firewall because last night I suddenly lost
>>>> outbound POP access to my Gmail account from Windows Mail. I could
>>>> receive but not send through Gmail. After manually opening port 465 (
>>>> preferred by Gmail smtp server ) it works again. I am assuming an F
>>>> Secure automatic update may have closed the port, because it worked
>>>> fine earlier in the day. Could I have lost a port needed by Netflix in
>>>> MC?
>>>>
>>>> I tried uninstalling the Netflix in WMC through the Programs in Control
>>>> Panel. Then I opened MC and clicked the Netflix button and was prompted
>>>> to download and reinstall the Netflix software as well as Silverlight.
>>>> I still get the same error.
>>>>
>>>> Can you tell me what ports are needed by Netflix in WMC? Or, am I
>>>> barking up the wrong tree here?
>>>>
>>>> Thanks for any ideas,
>>>> Kevin
>>>>
>>>>
>>>> __________ Information from ESET Smart Security, version of virus
>>>> signature database 4737 (20100102) __________
>>>>
>>>> The message was checked by ESET Smart Security.
>>>>
>>>> http://www.eset.com
>>>>
>>>>
>>>>
>>>
>>> __________ Information from ESET Smart Security, version of virus
>>> signature database 4737 (20100102) __________
>>>
>>> The message was checked by ESET Smart Security.
>>>
>>> http://www.eset.com
>>>
>>>
>>>
>>
>>
>> __________ Information from ESET Smart Security, version of virus
>> signature database 4738 (20100102) __________
>>
>> The message was checked by ESET Smart Security.
>>
>> http://www.eset.com
>>
>>
>>
>
> __________ Information from ESET Smart Security, version of virus
> signature database 4738 (20100102) __________
>
> The message was checked by ESET Smart Security.
>
> http://www.eset.com
>
>
>

Restore points only save some prior system content not all.
I suggest that you try uninstalling the Defender updates and/or checking you
defender settings.

"Kevin Marsh" <> wrote in message
news:47942637-4F91-4726-B828-...
> I restored to 12-18 as I remember watching Netflix on 12-19. Still doesn't
> work. Interestingly, after being told restore was successful, the more
> recent Defender updates are still in the update history.
>
> "S.Sengupta" <ssengupta_@msn.com.invalid> wrote in message
> news:...
>> If you suspect the updates then you could try a System Restore. Select
>> any restore point when everything was fine.
>>
>> regards,
>> S.Sengupta[MS-MVP]
>>
>>
>>
>>
>> "Kevin Marsh" <> wrote in message
>> news:335D3B1F-1343-43CA-976C-...
>>> I tried opening the ports to no effect so it probably is not a firewall
>>> issue. Nothing in the article referenced seems to apply. I did find this
>>> http://social.answers.microsoft.com/...e-b394e885256d
>>>
>>> Several others reported the same problem. For several it "fixed" itself.
>>> Perhaps related to updates? The only updates installed since the last
>>> successful viewing have been Windows Defender definition updates.
>>>
>>> Thanks,
>>> Kevin
>>>
>>> "S.Sengupta" <ssenupta_@msn.com.invalid> wrote in message
>>> news:u8C%23$...
>>>> See if the following KB article helps:-
>>>>
>>>> http://support.microsoft.com/kb/972496
>>>>
>>>> Netflix uses port 80 and 443.
>>>>
>>>> regards,
>>>>
>>>> S.Sengupta[MS-MVP]
>>>>
>>>>
>>>> "Kevin Marsh" <> wrote in message
>>>> news:A553D04B-520D-43AC-8878-...
>>>>> I have watched video from my Netflix account with MC in the past, but
>>>>> now I get a blue box stating, " INTERNET CONNECTION There was a
>>>>> problem retrieving data. Verify your internet connection is working
>>>>> and try again." The connection is fine. I get almost 3 m/s download
>>>>> speed. This is with Vista Home Premium. It did not come with the
>>>>> Netflix, but it was added with updates sometime last year.
>>>>>
>>>>> I have a valid account and can watch through a browser window. I am
>>>>> using Embarq ( F Secure ) security package with a firewall and
>>>>> application control. Inbound and outbound connections are allowed on
>>>>> everything that looks like it might be involved with MC or Media
>>>>> Player. I suspected the firewall because last night I suddenly lost
>>>>> outbound POP access to my Gmail account from Windows Mail. I could
>>>>> receive but not send through Gmail. After manually opening port 465
>>>>> ( preferred by Gmail smtp server ) it works again. I am assuming an F
>>>>> Secure automatic update may have closed the port, because it worked
>>>>> fine earlier in the day. Could I have lost a port needed by Netflix in
>>>>> MC?
>>>>>
>>>>> I tried uninstalling the Netflix in WMC through the Programs in
>>>>> Control Panel. Then I opened MC and clicked the Netflix button and was
>>>>> prompted to download and reinstall the Netflix software as well as
>>>>> Silverlight. I still get the same error.
>>>>>
>>>>> Can you tell me what ports are needed by Netflix in WMC? Or, am I
>>>>> barking up the wrong tree here?
>>>>>
>>>>> Thanks for any ideas,
>>>>> Kevin
>>>>>
>>>>>
>>>>> __________ Information from ESET Smart Security, version of virus
>>>>> signature database 4737 (20100102) __________
>>>>>
>>>>> The message was checked by ESET Smart Security.
>>>>>
>>>>> http://www.eset.com
>>>>>
>>>>>
>>>>>
>>>>
>>>> __________ Information from ESET Smart Security, version of virus
>>>> signature database 4737 (20100102) __________
>>>>
>>>> The message was checked by ESET Smart Security.
>>>>
>>>> http://www.eset.com
>>>>
>>>>
>>>>
>>>
>>>
>>> __________ Information from ESET Smart Security, version of virus
>>> signature database 4738 (20100102) __________
>>>
>>> The message was checked by ESET Smart Security.
>>>
>>> http://www.eset.com
>>>
>>>
>>>
>>
>> __________ Information from ESET Smart Security, version of virus
>> signature database 4738 (20100102) __________
>>
>> The message was checked by ESET Smart Security.
>>
>> http://www.eset.com
>>
>>
>>
>

Uninstall Windows Defender and recheck the problem.

regards,
S.Sengupta[MS-MVP]


"Kevin Marsh" <> wrote in message
news:47942637-4F91-4726-B828-...
> I restored to 12-18 as I remember watching Netflix on 12-19. Still doesn't
> work. Interestingly, after being told restore was successful, the more
> recent Defender updates are still in the update history.
>
> "S.Sengupta" <ssengupta_@msn.com.invalid> wrote in message
> news:...
>> If you suspect the updates then you could try a System Restore. Select
>> any restore point when everything was fine.
>>
>> regards,
>> S.Sengupta[MS-MVP]
>>
>>
>>
>>
>> "Kevin Marsh" <> wrote in message
>> news:335D3B1F-1343-43CA-976C-...
>>> I tried opening the ports to no effect so it probably is not a firewall
>>> issue. Nothing in the article referenced seems to apply. I did find this
>>> http://social.answers.microsoft.com/...e-b394e885256d
>>>
>>> Several others reported the same problem. For several it "fixed" itself.
>>> Perhaps related to updates? The only updates installed since the last
>>> successful viewing have been Windows Defender definition updates.
>>>
>>> Thanks,
>>> Kevin
>>>
>>> "S.Sengupta" <ssenupta_@msn.com.invalid> wrote in message
>>> news:u8C%23$...
>>>> See if the following KB article helps:-
>>>>
>>>> http://support.microsoft.com/kb/972496
>>>>
>>>> Netflix uses port 80 and 443.
>>>>
>>>> regards,
>>>>
>>>> S.Sengupta[MS-MVP]
>>>>
>>>>
>>>> "Kevin Marsh" <> wrote in message
>>>> news:A553D04B-520D-43AC-8878-...
>>>>> I have watched video from my Netflix account with MC in the past, but
>>>>> now I get a blue box stating, " INTERNET CONNECTION There was a
>>>>> problem retrieving data. Verify your internet connection is working
>>>>> and try again." The connection is fine. I get almost 3 m/s download
>>>>> speed. This is with Vista Home Premium. It did not come with the
>>>>> Netflix, but it was added with updates sometime last year.
>>>>>
>>>>> I have a valid account and can watch through a browser window. I am
>>>>> using Embarq ( F Secure ) security package with a firewall and
>>>>> application control. Inbound and outbound connections are allowed on
>>>>> everything that looks like it might be involved with MC or Media
>>>>> Player. I suspected the firewall because last night I suddenly lost
>>>>> outbound POP access to my Gmail account from Windows Mail. I could
>>>>> receive but not send through Gmail. After manually opening port 465
>>>>> ( preferred by Gmail smtp server ) it works again. I am assuming an F
>>>>> Secure automatic update may have closed the port, because it worked
>>>>> fine earlier in the day. Could I have lost a port needed by Netflix in
>>>>> MC?
>>>>>
>>>>> I tried uninstalling the Netflix in WMC through the Programs in
>>>>> Control Panel. Then I opened MC and clicked the Netflix button and was
>>>>> prompted to download and reinstall the Netflix software as well as
>>>>> Silverlight. I still get the same error.
>>>>>
>>>>> Can you tell me what ports are needed by Netflix in WMC? Or, am I
>>>>> barking up the wrong tree here?
>>>>>
>>>>> Thanks for any ideas,
>>>>> Kevin
>>>>>
>>>>>
>>>>> __________ Information from ESET Smart Security, version of virus
>>>>> signature database 4737 (20100102) __________
>>>>>
>>>>> The message was checked by ESET Smart Security.
>>>>>
>>>>> http://www.eset.com
>>>>>
>>>>>
>>>>>
>>>>
>>>> __________ Information from ESET Smart Security, version of virus
>>>> signature database 4737 (20100102) __________
>>>>
>>>> The message was checked by ESET Smart Security.
>>>>
>>>> http://www.eset.com
>>>>
>>>>
>>>>
>>>
>>>
>>> __________ Information from ESET Smart Security, version of virus
>>> signature database 4738 (20100102) __________
>>>
>>> The message was checked by ESET Smart Security.
>>>
>>> http://www.eset.com
>>>
>>>
>>>
>>
>> __________ Information from ESET Smart Security, version of virus
>> signature database 4738 (20100102) __________
>>
>> The message was checked by ESET Smart Security.
>>
>> http://www.eset.com
>>
>>
>>
>
>
> __________ Information from ESET Smart Security, version of virus
> signature database 4741 (20100104) __________
>
> The message was checked by ESET Smart Security.
>
> http://www.eset.com
>
>
>

__________ Information from ESET Smart Security, version of virus signature database 4741 (20100104) __________

The message was checked by ESET Smart Security.

http://www.eset.com

How do I uninstall Defender? It does not appear in Programs on the control
panel nor do I find it in the Windows features. It came as part of the OS
package on the computer.

"S.Sengupta" <ssengupta_@msn.com.invalid> wrote in message
news:...
> Uninstall Windows Defender and recheck the problem.
>
> regards,
> S.Sengupta[MS-MVP]
>
>
> "Kevin Marsh" <> wrote in message
> news:47942637-4F91-4726-B828-...
>> I restored to 12-18 as I remember watching Netflix on 12-19. Still
>> doesn't work. Interestingly, after being told restore was successful, the
>> more recent Defender updates are still in the update history.
>>
>> "S.Sengupta" <ssengupta_@msn.com.invalid> wrote in message
>> news:...
>>> If you suspect the updates then you could try a System Restore. Select
>>> any restore point when everything was fine.
>>>
>>> regards,
>>> S.Sengupta[MS-MVP]
>>>
>>>
>>>
>>>
>>> "Kevin Marsh" <> wrote in message
>>> news:335D3B1F-1343-43CA-976C-...
>>>> I tried opening the ports to no effect so it probably is not a firewall
>>>> issue. Nothing in the article referenced seems to apply. I did find
>>>> this
>>>> http://social.answers.microsoft.com/...e-b394e885256d
>>>>
>>>> Several others reported the same problem. For several it "fixed"
>>>> itself. Perhaps related to updates? The only updates installed since
>>>> the last successful viewing have been Windows Defender definition
>>>> updates.
>>>>
>>>> Thanks,
>>>> Kevin
>>>>
>>>> "S.Sengupta" <ssenupta_@msn.com.invalid> wrote in message
>>>> news:u8C%23$...
>>>>> See if the following KB article helps:-
>>>>>
>>>>> http://support.microsoft.com/kb/972496
>>>>>
>>>>> Netflix uses port 80 and 443.
>>>>>
>>>>> regards,
>>>>>
>>>>> S.Sengupta[MS-MVP]
>>>>>
>>>>>
>>>>> "Kevin Marsh" <> wrote in message
>>>>> news:A553D04B-520D-43AC-8878-...
>>>>>> I have watched video from my Netflix account with MC in the past, but
>>>>>> now I get a blue box stating, " INTERNET CONNECTION There was a
>>>>>> problem retrieving data. Verify your internet connection is working
>>>>>> and try again." The connection is fine. I get almost 3 m/s download
>>>>>> speed. This is with Vista Home Premium. It did not come with the
>>>>>> Netflix, but it was added with updates sometime last year.
>>>>>>
>>>>>> I have a valid account and can watch through a browser window. I am
>>>>>> using Embarq ( F Secure ) security package with a firewall and
>>>>>> application control. Inbound and outbound connections are allowed on
>>>>>> everything that looks like it might be involved with MC or Media
>>>>>> Player. I suspected the firewall because last night I suddenly lost
>>>>>> outbound POP access to my Gmail account from Windows Mail. I could
>>>>>> receive but not send through Gmail. After manually opening port 465
>>>>>> ( preferred by Gmail smtp server ) it works again. I am assuming an F
>>>>>> Secure automatic update may have closed the port, because it worked
>>>>>> fine earlier in the day. Could I have lost a port needed by Netflix
>>>>>> in MC?
>>>>>>
>>>>>> I tried uninstalling the Netflix in WMC through the Programs in
>>>>>> Control Panel. Then I opened MC and clicked the Netflix button and
>>>>>> was prompted to download and reinstall the Netflix software as well
>>>>>> as Silverlight. I still get the same error.
>>>>>>
>>>>>> Can you tell me what ports are needed by Netflix in WMC? Or, am I
>>>>>> barking up the wrong tree here?
>>>>>>
>>>>>> Thanks for any ideas,
>>>>>> Kevin
>>>>>>
>>>>>>
>>>>>> __________ Information from ESET Smart Security, version of virus
>>>>>> signature database 4737 (20100102) __________
>>>>>>
>>>>>> The message was checked by ESET Smart Security.
>>>>>>
>>>>>> http://www.eset.com
>>>>>>
>>>>>>
>>>>>>
>>>>>
>>>>> __________ Information from ESET Smart Security, version of virus
>>>>> signature database 4737 (20100102) __________
>>>>>
>>>>> The message was checked by ESET Smart Security.
>>>>>
>>>>> http://www.eset.com
>>>>>
>>>>>
>>>>>
>>>>
>>>>
>>>> __________ Information from ESET Smart Security, version of virus
>>>> signature database 4738 (20100102) __________
>>>>
>>>> The message was checked by ESET Smart Security.
>>>>
>>>> http://www.eset.com
>>>>
>>>>
>>>>
>>>
>>> __________ Information from ESET Smart Security, version of virus
>>> signature database 4738 (20100102) __________
>>>
>>> The message was checked by ESET Smart Security.
>>>
>>> http://www.eset.com
>>>
>>>
>>>
>>
>>
>> __________ Information from ESET Smart Security, version of virus
>> signature database 4741 (20100104) __________
>>
>> The message was checked by ESET Smart Security.
>>
>> http://www.eset.com
>>
>>
>>
>
> __________ Information from ESET Smart Security, version of virus
> signature database 4741 (20100104) __________
>
> The message was checked by ESET Smart Security.
>
> http://www.eset.com
>
>
>

True, I was thinking of XP.

Anyway you can easily disable it.

http://www.winvistaclub.com/t181.html

To roll back the signature definitions:-

http://maximumpcguides.com/windows-v...dows-defender/

regards,
S.Sengupta[MS-MVP]


"Kevin Marsh" <> wrote in message
news:...
> How do I uninstall Defender? It does not appear in Programs on the control
> panel nor do I find it in the Windows features. It came as part of the OS
> package on the computer.
>
> "S.Sengupta" <ssengupta_@msn.com.invalid> wrote in message
> news:...
>> Uninstall Windows Defender and recheck the problem.
>>
>> regards,
>> S.Sengupta[MS-MVP]
>>
>>
>> "Kevin Marsh" <> wrote in message
>> news:47942637-4F91-4726-B828-...
>>> I restored to 12-18 as I remember watching Netflix on 12-19. Still
>>> doesn't work. Interestingly, after being told restore was successful,
>>> the more recent Defender updates are still in the update history.
>>>
>>> "S.Sengupta" <ssengupta_@msn.com.invalid> wrote in message
>>> news:...
>>>> If you suspect the updates then you could try a System Restore. Select
>>>> any restore point when everything was fine.
>>>>
>>>> regards,
>>>> S.Sengupta[MS-MVP]
>>>>
>>>>
>>>>
>>>>
>>>> "Kevin Marsh" <> wrote in message
>>>> news:335D3B1F-1343-43CA-976C-...
>>>>> I tried opening the ports to no effect so it probably is not a
>>>>> firewall issue. Nothing in the article referenced seems to apply. I
>>>>> did find this
>>>>> http://social.answers.microsoft.com/...e-b394e885256d
>>>>>
>>>>> Several others reported the same problem. For several it "fixed"
>>>>> itself. Perhaps related to updates? The only updates installed since
>>>>> the last successful viewing have been Windows Defender definition
>>>>> updates.
>>>>>
>>>>> Thanks,
>>>>> Kevin
>>>>>
>>>>> "S.Sengupta" <ssenupta_@msn.com.invalid> wrote in message
>>>>> news:u8C%23$...
>>>>>> See if the following KB article helps:-
>>>>>>
>>>>>> http://support.microsoft.com/kb/972496
>>>>>>
>>>>>> Netflix uses port 80 and 443.
>>>>>>
>>>>>> regards,
>>>>>>
>>>>>> S.Sengupta[MS-MVP]
>>>>>>
>>>>>>
>>>>>> "Kevin Marsh" <> wrote in message
>>>>>> news:A553D04B-520D-43AC-8878-...
>>>>>>> I have watched video from my Netflix account with MC in the past,
>>>>>>> but now I get a blue box stating, " INTERNET CONNECTION There was a
>>>>>>> problem retrieving data. Verify your internet connection is working
>>>>>>> and try again." The connection is fine. I get almost 3 m/s download
>>>>>>> speed. This is with Vista Home Premium. It did not come with the
>>>>>>> Netflix, but it was added with updates sometime last year.
>>>>>>>
>>>>>>> I have a valid account and can watch through a browser window. I am
>>>>>>> using Embarq ( F Secure ) security package with a firewall and
>>>>>>> application control. Inbound and outbound connections are allowed on
>>>>>>> everything that looks like it might be involved with MC or Media
>>>>>>> Player. I suspected the firewall because last night I suddenly lost
>>>>>>> outbound POP access to my Gmail account from Windows Mail. I could
>>>>>>> receive but not send through Gmail. After manually opening port 465
>>>>>>> ( preferred by Gmail smtp server ) it works again. I am assuming an
>>>>>>> F Secure automatic update may have closed the port, because it
>>>>>>> worked fine earlier in the day. Could I have lost a port needed by
>>>>>>> Netflix in MC?
>>>>>>>
>>>>>>> I tried uninstalling the Netflix in WMC through the Programs in
>>>>>>> Control Panel. Then I opened MC and clicked the Netflix button and
>>>>>>> was prompted to download and reinstall the Netflix software as well
>>>>>>> as Silverlight. I still get the same error.
>>>>>>>
>>>>>>> Can you tell me what ports are needed by Netflix in WMC? Or, am I
>>>>>>> barking up the wrong tree here?
>>>>>>>
>>>>>>> Thanks for any ideas,
>>>>>>> Kevin
>>>>>>>
>>>>>>>
>>>>>>> __________ Information from ESET Smart Security, version of virus
>>>>>>> signature database 4737 (20100102) __________
>>>>>>>
>>>>>>> The message was checked by ESET Smart Security.
>>>>>>>
>>>>>>> http://www.eset.com
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>
>>>>>> __________ Information from ESET Smart Security, version of virus
>>>>>> signature database 4737 (20100102) __________
>>>>>>
>>>>>> The message was checked by ESET Smart Security.
>>>>>>
>>>>>> http://www.eset.com
>>>>>>
>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>> __________ Information from ESET Smart Security, version of virus
>>>>> signature database 4738 (20100102) __________
>>>>>
>>>>> The message was checked by ESET Smart Security.
>>>>>
>>>>> http://www.eset.com
>>>>>
>>>>>
>>>>>
>>>>
>>>> __________ Information from ESET Smart Security, version of virus
>>>> signature database 4738 (20100102) __________
>>>>
>>>> The message was checked by ESET Smart Security.
>>>>
>>>> http://www.eset.com
>>>>
>>>>
>>>>
>>>
>>>
>>> __________ Information from ESET Smart Security, version of virus
>>> signature database 4741 (20100104) __________
>>>
>>> The message was checked by ESET Smart Security.
>>>
>>> http://www.eset.com
>>>
>>>
>>>
>>
>> __________ Information from ESET Smart Security, version of virus
>> signature database 4741 (20100104) __________
>>
>> The message was checked by ESET Smart Security.
>>
>> http://www.eset.com
>>
>>
>>
>
>
> __________ Information from ESET Smart Security, version of virus
> signature database 4743 (20100104) __________
>
> The message was checked by ESET Smart Security.
>
> http://www.eset.com
>
>
>

__________ Information from ESET Smart Security, version of virus signature database 4743 (20100104) __________

The message was checked by ESET Smart Security.

http://www.eset.com