New Acer System

We just bought a new desktop system running Vista Home Premium and upgraded
our internet connection to Comcast high speed cable. Everything is fine
except the network stops transferring data as it slows down to a few bytes
per minute. Effectively dead. We found the only way to get it going was to
Restart or Shutdown the system. Sleep will not bring it back.

We called Comcast and after looking at stuff for an hour they decided it was
the system or Vista. The reason was that we need to Restart the system.
Their reasoning was that if it was Comcast a restart wouldn't be the
solution.

Any thought or ideas on this will be appreciated.

Thanks John

Vista makes use of the newer Internet protocol IpV6. As a test you
might want to open the details box of your Network Adapter and
unbind the IpV6 protocol and see if it resolves your connectivity issue.

"John Perry" <> wrote in message
news:u$...
> We just bought a new desktop system running Vista Home Premium and
> upgraded our internet connection to Comcast high speed cable. Everything
> is fine except the network stops transferring data as it slows down to a
> few bytes per minute. Effectively dead. We found the only way to get it
> going was to Restart or Shutdown the system. Sleep will not bring it
> back.
>
> We called Comcast and after looking at stuff for an hour they decided it
> was the system or Vista. The reason was that we need to Restart the
> system. Their reasoning was that if it was Comcast a restart wouldn't be
> the solution.
>
> Any thought or ideas on this will be appreciated.
>
> Thanks John
>

Hi,

I'd agree with Comcast, at least in that it's not them. Either the network
card driver is not working properly (ie: defective and needs to be
replaced), or the supporting driver isn't. I'd check with the system
manufacturer for an updated driver, and if that fails exercise your warranty
and return the unit for replacement or refund.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"John Perry" <> wrote in message
news:u$...
> We just bought a new desktop system running Vista Home Premium and
> upgraded our internet connection to Comcast high speed cable. Everything
> is fine except the network stops transferring data as it slows down to a
> few bytes per minute. Effectively dead. We found the only way to get it
> going was to Restart or Shutdown the system. Sleep will not bring it
> back.
>
> We called Comcast and after looking at stuff for an hour they decided it
> was the system or Vista. The reason was that we need to Restart the
> system. Their reasoning was that if it was Comcast a restart wouldn't be
> the solution.
>
> Any thought or ideas on this will be appreciated.
>
> Thanks John
>

We got this at Circuit City and had purchased their Fire Dog support
service. I will give them a call.

Thanks John


"Rick Rogers" <> wrote in message
news:...
> Hi,
>
> I'd agree with Comcast, at least in that it's not them. Either the network
> card driver is not working properly (ie: defective and needs to be
> replaced), or the supporting driver isn't. I'd check with the system
> manufacturer for an updated driver, and if that fails exercise your
> warranty and return the unit for replacement or refund.
>
> --
> Best of Luck,
>
> Rick Rogers, aka "Nutcase" - Microsoft MVP
> http://mvp.support.microsoft.com/
> Windows help - www.rickrogers.org
> My thoughts http://rick-mvp.blogspot.com
>
> "John Perry" <> wrote in message
> news:u$...
>> We just bought a new desktop system running Vista Home Premium and
>> upgraded our internet connection to Comcast high speed cable.
>> Everything is fine except the network stops transferring data as it slows
>> down to a few bytes per minute. Effectively dead. We found the only way
>> to get it going was to Restart or Shutdown the system. Sleep will not
>> bring it back.
>>
>> We called Comcast and after looking at stuff for an hour they decided it
>> was the system or Vista. The reason was that we need to Restart the
>> system. Their reasoning was that if it was Comcast a restart wouldn't be
>> the solution.
>>
>> Any thought or ideas on this will be appreciated.
>>
>> Thanks John
>>
>

I took our old XP system and plugged it into the cable connection and
problem gone. So something in the box. We will try to narrow to the
hardware or software.

- John


"John Perry" <> wrote in message
news:u$...
> We just bought a new desktop system running Vista Home Premium and
> upgraded our internet connection to Comcast high speed cable. Everything
> is fine except the network stops transferring data as it slows down to a
> few bytes per minute. Effectively dead. We found the only way to get it
> going was to Restart or Shutdown the system. Sleep will not bring it
> back.
>
> We called Comcast and after looking at stuff for an hour they decided it
> was the system or Vista. The reason was that we need to Restart the
> system. Their reasoning was that if it was Comcast a restart wouldn't be
> the solution.
>
> Any thought or ideas on this will be appreciated.
>
> Thanks John
>