New contacts appear offline

Hi

I suddently have a problem with live messenger. I have added a new contact,
but he appears offline all the time, in my live messenger, but in his wlm I
appears online.
Selecting him on the contact list says that he is not on my list of
contacts, but I can add him by pressing here. But doing so nothing happens.
I have tried uninstalling and reinstalling wlm but without any luck.

I suppect that something is wrong with my wlm installation as im am only
able to sign in with my own user on my pc. Trying with another account it
just tries to sign in for a long time where after it says service
unavailable. Does any one know how to delete all of wlm without having to
format your pc ?

Greetings Kim,

You don't need to format. Just shut down Messenger if it's running, then download and run
this .reg file:
http://messenger.jonathankay.com/dow...lmpolicies.reg

Now start Messenger again and sign in, within 40-60 seconds your new contact should appear
online (if they're really online).

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2006 Jonathan Kay.
You *must* contact me for redistribution rights.
--


"Kim" <> wrote in message
news:6FFE40A2-FCE4-4106-A9D8-...
> Hi
>
> I suddently have a problem with live messenger. I have added a new contact,
> but he appears offline all the time, in my live messenger, but in his wlm I
> appears online.
> Selecting him on the contact list says that he is not on my list of
> contacts, but I can add him by pressing here. But doing so nothing happens.
> I have tried uninstalling and reinstalling wlm but without any luck.
>
> I suppect that something is wrong with my wlm installation as im am only
> able to sign in with my own user on my pc. Trying with another account it
> just tries to sign in for a long time where after it says service
> unavailable. Does any one know how to delete all of wlm without having to
> format your pc ?
>

I am have the same problem. I have tried running your link but I get a disk
error message (listed below).
Cannot import C:\Documents: Error opening the file. There may be disk or
file system error.
Cannot import and: Error opening the file. There may be disk or file
Cannot import Settings\$myname$\Desktop\remove_wlmpolicies.reg: Error
opening the file. There may be disk or file system error.
Any suggestions?


"Jonathan Kay [MVP]" wrote:

> Greetings Kim,
>
> You don't need to format. Just shut down Messenger if it's running, then download and run
> this .reg file:
> http://messenger.jonathankay.com/dow...lmpolicies.reg
>
> Now start Messenger again and sign in, within 40-60 seconds your new contact should appear
> online (if they're really online).
>
> --
> Jonathan Kay
> Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
> Associate Expert
> http://www.microsoft.com/windowsxp/expertzone/
> Messenger Resources - http://messenger.jonathankay.com
> All posts unless otherwise specified are (c) 2006 Jonathan Kay.
> You *must* contact me for redistribution rights.
> --
>
>
> "Kim" <> wrote in message
> news:6FFE40A2-FCE4-4106-A9D8-...
> > Hi
> >
> > I suddently have a problem with live messenger. I have added a new contact,
> > but he appears offline all the time, in my live messenger, but in his wlm I
> > appears online.
> > Selecting him on the contact list says that he is not on my list of
> > contacts, but I can add him by pressing here. But doing so nothing happens.
> > I have tried uninstalling and reinstalling wlm but without any luck.
> >
> > I suppect that something is wrong with my wlm installation as im am only
> > able to sign in with my own user on my pc. Trying with another account it
> > just tries to sign in for a long time where after it says service
> > unavailable. Does any one know how to delete all of wlm without having to
> > format your pc ?
> >
>
>

Hi Steff,

It sounds like you have a hard disk problem of some kind which probably isn't best solved by
peer-to-peer assistance on the newsgroup. However as a starting point click Start, then Run,
enter "cmd" and click OK. Then in the command
prompt, type the following:
chkdsk /f
and press enter. Press y to schedule the check for the next reboot and then reboot for it to
automatically scan and correct any file system problems.

Then when Windows comes back up, log in and try running it again.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2006 Jonathan Kay.
You *must* contact me for redistribution rights.
--

"Steff" <> wrote in message
news:2A04055A-3346-481D-9351-...
>I am have the same problem. I have tried running your link but I get a disk
> error message (listed below).
> Cannot import C:\Documents: Error opening the file. There may be disk or
> file system error.
> Cannot import and: Error opening the file. There may be disk or file
> Cannot import Settings\$myname$\Desktop\remove_wlmpolicies.reg: Error
> opening the file. There may be disk or file system error.
> Any suggestions?
>
>
> "Jonathan Kay [MVP]" wrote:
>
>> Greetings Kim,
>>
>> You don't need to format. Just shut down Messenger if it's running, then download and run
>> this .reg file:
>> http://messenger.jonathankay.com/dow...lmpolicies.reg
>>
>> Now start Messenger again and sign in, within 40-60 seconds your new contact should appear
>> online (if they're really online).
>>
>> --
>> Jonathan Kay
>> Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
>> Associate Expert
>> http://www.microsoft.com/windowsxp/expertzone/
>> Messenger Resources - http://messenger.jonathankay.com
>> All posts unless otherwise specified are (c) 2006 Jonathan Kay.
>> You *must* contact me for redistribution rights.
>> --
>>
>>
>> "Kim" <> wrote in message
>> news:6FFE40A2-FCE4-4106-A9D8-...
>> > Hi
>> >
>> > I suddently have a problem with live messenger. I have added a new contact,
>> > but he appears offline all the time, in my live messenger, but in his wlm I
>> > appears online.
>> > Selecting him on the contact list says that he is not on my list of
>> > contacts, but I can add him by pressing here. But doing so nothing happens.
>> > I have tried uninstalling and reinstalling wlm but without any luck.
>> >
>> > I suppect that something is wrong with my wlm installation as im am only
>> > able to sign in with my own user on my pc. Trying with another account it
>> > just tries to sign in for a long time where after it says service
>> > unavailable. Does any one know how to delete all of wlm without having to
>> > format your pc ?
>> >
>>
>>

Actually I found another site the suggested your link or to delete a key in
the registry that referred to msnmessenger. I did that and it worked.
Thanks for your suggestion.

"Jonathan Kay [MVP]" wrote:

> Hi Steff,
>
> It sounds like you have a hard disk problem of some kind which probably isn't best solved by
> peer-to-peer assistance on the newsgroup. However as a starting point click Start, then Run,
> enter "cmd" and click OK. Then in the command
> prompt, type the following:
> chkdsk /f
> and press enter. Press y to schedule the check for the next reboot and then reboot for it to
> automatically scan and correct any file system problems.
>
> Then when Windows comes back up, log in and try running it again.
>
> --
> Jonathan Kay
> Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
> Associate Expert
> http://www.microsoft.com/windowsxp/expertzone/
> Messenger Resources - http://messenger.jonathankay.com
> All posts unless otherwise specified are (c) 2006 Jonathan Kay.
> You *must* contact me for redistribution rights.
> --
>
> "Steff" <> wrote in message
> news:2A04055A-3346-481D-9351-...
> >I am have the same problem. I have tried running your link but I get a disk
> > error message (listed below).
> > Cannot import C:\Documents: Error opening the file. There may be disk or
> > file system error.
> > Cannot import and: Error opening the file. There may be disk or file
> > Cannot import Settings\$myname$\Desktop\remove_wlmpolicies.reg: Error
> > opening the file. There may be disk or file system error.
> > Any suggestions?
> >
> >
> > "Jonathan Kay [MVP]" wrote:
> >
> >> Greetings Kim,
> >>
> >> You don't need to format. Just shut down Messenger if it's running, then download and run
> >> this .reg file:
> >> http://messenger.jonathankay.com/dow...lmpolicies.reg
> >>
> >> Now start Messenger again and sign in, within 40-60 seconds your new contact should appear
> >> online (if they're really online).
> >>
> >> --
> >> Jonathan Kay
> >> Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
> >> Associate Expert
> >> http://www.microsoft.com/windowsxp/expertzone/
> >> Messenger Resources - http://messenger.jonathankay.com
> >> All posts unless otherwise specified are (c) 2006 Jonathan Kay.
> >> You *must* contact me for redistribution rights.
> >> --
> >>
> >>
> >> "Kim" <> wrote in message
> >> news:6FFE40A2-FCE4-4106-A9D8-...
> >> > Hi
> >> >
> >> > I suddently have a problem with live messenger. I have added a new contact,
> >> > but he appears offline all the time, in my live messenger, but in his wlm I
> >> > appears online.
> >> > Selecting him on the contact list says that he is not on my list of
> >> > contacts, but I can add him by pressing here. But doing so nothing happens.
> >> > I have tried uninstalling and reinstalling wlm but without any luck.
> >> >
> >> > I suppect that something is wrong with my wlm installation as im am only
> >> > able to sign in with my own user on my pc. Trying with another account it
> >> > just tries to sign in for a long time where after it says service
> >> > unavailable. Does any one know how to delete all of wlm without having to
> >> > format your pc ?
> >> >
> >>
> >>
>
>

Hi,

Actually that's what the reg file does. But, I think you have some bigger computer problems
you really should deal with in the near future.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2006 Jonathan Kay.
You *must* contact me for redistribution rights.
--

"Steff" <> wrote in message
news:1A587281-A0BC-4F74-B776-...
> Actually I found another site the suggested your link or to delete a key in
> the registry that referred to msnmessenger. I did that and it worked.
> Thanks for your suggestion.
>
> "Jonathan Kay [MVP]" wrote:
>
>> Hi Steff,
>>
>> It sounds like you have a hard disk problem of some kind which probably isn't best solved
>> by
>> peer-to-peer assistance on the newsgroup. However as a starting point click Start, then
>> Run,
>> enter "cmd" and click OK. Then in the command
>> prompt, type the following:
>> chkdsk /f
>> and press enter. Press y to schedule the check for the next reboot and then reboot for it
>> to
>> automatically scan and correct any file system problems.
>>
>> Then when Windows comes back up, log in and try running it again.
>>
>> --
>> Jonathan Kay
>> Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
>> Associate Expert
>> http://www.microsoft.com/windowsxp/expertzone/
>> Messenger Resources - http://messenger.jonathankay.com
>> All posts unless otherwise specified are (c) 2006 Jonathan Kay.
>> You *must* contact me for redistribution rights.
>> --
>>
>> "Steff" <> wrote in message
>> news:2A04055A-3346-481D-9351-...
>> >I am have the same problem. I have tried running your link but I get a disk
>> > error message (listed below).
>> > Cannot import C:\Documents: Error opening the file. There may be disk or
>> > file system error.
>> > Cannot import and: Error opening the file. There may be disk or file
>> > Cannot import Settings\$myname$\Desktop\remove_wlmpolicies.reg: Error
>> > opening the file. There may be disk or file system error.
>> > Any suggestions?
>> >
>> >
>> > "Jonathan Kay [MVP]" wrote:
>> >
>> >> Greetings Kim,
>> >>
>> >> You don't need to format. Just shut down Messenger if it's running, then download and
>> >> run
>> >> this .reg file:
>> >> http://messenger.jonathankay.com/dow...lmpolicies.reg
>> >>
>> >> Now start Messenger again and sign in, within 40-60 seconds your new contact should
>> >> appear
>> >> online (if they're really online).
>> >>
>> >> --
>> >> Jonathan Kay
>> >> Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
>> >> Associate Expert
>> >> http://www.microsoft.com/windowsxp/expertzone/
>> >> Messenger Resources - http://messenger.jonathankay.com
>> >> All posts unless otherwise specified are (c) 2006 Jonathan Kay.
>> >> You *must* contact me for redistribution rights.
>> >> --
>> >>
>> >>
>> >> "Kim" <> wrote in message
>> >> news:6FFE40A2-FCE4-4106-A9D8-...
>> >> > Hi
>> >> >
>> >> > I suddently have a problem with live messenger. I have added a new contact,
>> >> > but he appears offline all the time, in my live messenger, but in his wlm I
>> >> > appears online.
>> >> > Selecting him on the contact list says that he is not on my list of
>> >> > contacts, but I can add him by pressing here. But doing so nothing happens.
>> >> > I have tried uninstalling and reinstalling wlm but without any luck.
>> >> >
>> >> > I suppect that something is wrong with my wlm installation as im am only
>> >> > able to sign in with my own user on my pc. Trying with another account it
>> >> > just tries to sign in for a long time where after it says service
>> >> > unavailable. Does any one know how to delete all of wlm without having to
>> >> > format your pc ?
>> >> >
>> >>
>> >>
>>
>>

Hi
I ran the check disk and no problems were found. I haven't noticed any
other problems when using the computer and I use it a lot. Is there
something else I should be looking for?

"Jonathan Kay [MVP]" wrote:

> Hi,
>
> Actually that's what the reg file does. But, I think you have some bigger computer problems
> you really should deal with in the near future.
>
> --
> Jonathan Kay
> Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
> Associate Expert
> http://www.microsoft.com/windowsxp/expertzone/
> Messenger Resources - http://messenger.jonathankay.com
> All posts unless otherwise specified are (c) 2006 Jonathan Kay.
> You *must* contact me for redistribution rights.
> --
>
> "Steff" <> wrote in message
> news:1A587281-A0BC-4F74-B776-...
> > Actually I found another site the suggested your link or to delete a key in
> > the registry that referred to msnmessenger. I did that and it worked.
> > Thanks for your suggestion.
> >
> > "Jonathan Kay [MVP]" wrote:
> >
> >> Hi Steff,
> >>
> >> It sounds like you have a hard disk problem of some kind which probably isn't best solved
> >> by
> >> peer-to-peer assistance on the newsgroup. However as a starting point click Start, then
> >> Run,
> >> enter "cmd" and click OK. Then in the command
> >> prompt, type the following:
> >> chkdsk /f
> >> and press enter. Press y to schedule the check for the next reboot and then reboot for it
> >> to
> >> automatically scan and correct any file system problems.
> >>
> >> Then when Windows comes back up, log in and try running it again.
> >>
> >> --
> >> Jonathan Kay
> >> Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
> >> Associate Expert
> >> http://www.microsoft.com/windowsxp/expertzone/
> >> Messenger Resources - http://messenger.jonathankay.com
> >> All posts unless otherwise specified are (c) 2006 Jonathan Kay.
> >> You *must* contact me for redistribution rights.
> >> --
> >>
> >> "Steff" <> wrote in message
> >> news:2A04055A-3346-481D-9351-...
> >> >I am have the same problem. I have tried running your link but I get a disk
> >> > error message (listed below).
> >> > Cannot import C:\Documents: Error opening the file. There may be disk or
> >> > file system error.
> >> > Cannot import and: Error opening the file. There may be disk or file
> >> > Cannot import Settings\$myname$\Desktop\remove_wlmpolicies.reg: Error
> >> > opening the file. There may be disk or file system error.
> >> > Any suggestions?
> >> >
> >> >
> >> > "Jonathan Kay [MVP]" wrote:
> >> >
> >> >> Greetings Kim,
> >> >>
> >> >> You don't need to format. Just shut down Messenger if it's running, then download and
> >> >> run
> >> >> this .reg file:
> >> >> http://messenger.jonathankay.com/dow...lmpolicies.reg
> >> >>
> >> >> Now start Messenger again and sign in, within 40-60 seconds your new contact should
> >> >> appear
> >> >> online (if they're really online).
> >> >>
> >> >> --
> >> >> Jonathan Kay
> >> >> Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
> >> >> Associate Expert
> >> >> http://www.microsoft.com/windowsxp/expertzone/
> >> >> Messenger Resources - http://messenger.jonathankay.com
> >> >> All posts unless otherwise specified are (c) 2006 Jonathan Kay.
> >> >> You *must* contact me for redistribution rights.
> >> >> --
> >> >>
> >> >>
> >> >> "Kim" <> wrote in message
> >> >> news:6FFE40A2-FCE4-4106-A9D8-...
> >> >> > Hi
> >> >> >
> >> >> > I suddently have a problem with live messenger. I have added a new contact,
> >> >> > but he appears offline all the time, in my live messenger, but in his wlm I
> >> >> > appears online.
> >> >> > Selecting him on the contact list says that he is not on my list of
> >> >> > contacts, but I can add him by pressing here. But doing so nothing happens.
> >> >> > I have tried uninstalling and reinstalling wlm but without any luck.
> >> >> >
> >> >> > I suppect that something is wrong with my wlm installation as im am only
> >> >> > able to sign in with my own user on my pc. Trying with another account it
> >> >> > just tries to sign in for a long time where after it says service
> >> >> > unavailable. Does any one know how to delete all of wlm without having to
> >> >> > format your pc ?
> >> >> >
> >> >>
> >> >>
> >>
> >>
>
>

Jonathan Kay [MVP] wrote:
> Greetings Kim,
>
> You don't need to format. Just shut down Messenger if it's running, then download and run
> this .reg file:
> http://messenger.jonathankay.com/dow...lmpolicies.reg
>
> Now start Messenger again and sign in, within 40-60 seconds your new contact should appear
> online (if they're really online).
>
What does that file do John?

It basically forces the contact store to be retrieved from the servers.

--
Gary Tsang
http://www.gtsang.com

Microsoft MVP - Windows Media Center
http://www.microsoft.com/mvp


"garth" <> wrote in message
news:...
> Jonathan Kay [MVP] wrote:
>> Greetings Kim,
>>
>> You don't need to format. Just shut down Messenger if it's running, then
>> download and run this .reg file:
>> http://messenger.jonathankay.com/dow...lmpolicies.reg
>>
>> Now start Messenger again and sign in, within 40-60 seconds your new
>> contact should appear online (if they're really online).
>>
> What does that file do John?

I'm bringing this back up because I tried the registry clean, and it worked,
but within a day, my list was pretty much back to troubled. Obviously my
computer or WLM is doing something to the registry??

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