New machine ACER T671 with Vista Home Premium freezes

This machine came with Vista Home Premium installed and about twice a week
everything stops - no blue screen. The only way to get going is to hit the
power button and reboot.

The event log reports:
Audit events have been dropped by the transport. The real time backup file
was corrupt due to improper shutdown.

Followed by:
The previous system shutdown at 12:28:24 AM on 2007/11/05 was unexpected.

It seems I am not the only person having this sort of problem but I do not
see many that are having this problem on new computers with Vista installed
by the manufacturer.
--
From Amanzimtoti, South Africa.

Hi,

You probably have a hardware fault, and need to use your warranty to have
the issue resolved. That's what it is for. No new machine should behave this
way.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

"JohnW" <> wrote in message
news:1081CE89-38E9-4A93-89A1-...
> This machine came with Vista Home Premium installed and about twice a week
> everything stops - no blue screen. The only way to get going is to hit the
> power button and reboot.
>
> The event log reports:
> Audit events have been dropped by the transport. The real time backup
> file
> was corrupt due to improper shutdown.
>
> Followed by:
> The previous system shutdown at 12:28:24 AM on 2007/11/05 was unexpected.
>
> It seems I am not the only person having this sort of problem but I do not
> see many that are having this problem on new computers with Vista
> installed
> by the manufacturer.
> --
> From Amanzimtoti, South Africa.

Freezing issues such as that are usually caused by hardware.
Contact the manufacturer for warranty support.

You may want to perform a Clean Install of Windows using restore media
as this will probably be one of the things they ask you to do.
Back up any important data first.

Something else you may want to try.
Perform steps 4 and 11 on this page:
http://www3.telus.net/dandemar/slowcom.htm
The memory diagnostic needs to be run for at least 2 hours.
You could also power off and unplug the computer.
Open the case and reseat all cards and cables to make sure there is
not a connection issue.

--
Jupiter Jones [MVP]
http://www3.telus.net/dandemar
http://www.dts-l.org


"JohnW" <> wrote in message
news:1081CE89-38E9-4A93-89A1-...
> This machine came with Vista Home Premium installed and about twice
> a week
> everything stops - no blue screen. The only way to get going is to
> hit the
> power button and reboot.
>
> The event log reports:
> Audit events have been dropped by the transport. The real time
> backup file
> was corrupt due to improper shutdown.
>
> Followed by:
> The previous system shutdown at 12:28:24 AM on 2007/11/05 was
> unexpected.
>
> It seems I am not the only person having this sort of problem but I
> do not
> see many that are having this problem on new computers with Vista
> installed
> by the manufacturer.
> --
> From Amanzimtoti, South Africa.

Jupiter, if he opens the case, he voids the warranty!!!

Careful with that kind of advice!


"Jupiter Jones [MVP]" wrote:

> Freezing issues such as that are usually caused by hardware.
> Contact the manufacturer for warranty support.
>
> You may want to perform a Clean Install of Windows using restore media
> as this will probably be one of the things they ask you to do.
> Back up any important data first.
>
> Something else you may want to try.
> Perform steps 4 and 11 on this page:
> http://www3.telus.net/dandemar/slowcom.htm
> The memory diagnostic needs to be run for at least 2 hours.
> You could also power off and unplug the computer.
> Open the case and reseat all cards and cables to make sure there is
> not a connection issue.
>
> --
> Jupiter Jones [MVP]
> http://www3.telus.net/dandemar
> http://www.dts-l.org
>
>
> "JohnW" <> wrote in message
> news:1081CE89-38E9-4A93-89A1-...
> > This machine came with Vista Home Premium installed and about twice
> > a week
> > everything stops - no blue screen. The only way to get going is to
> > hit the
> > power button and reboot.
> >
> > The event log reports:
> > Audit events have been dropped by the transport. The real time
> > backup file
> > was corrupt due to improper shutdown.
> >
> > Followed by:
> > The previous system shutdown at 12:28:24 AM on 2007/11/05 was
> > unexpected.
> >
> > It seems I am not the only person having this sort of problem but I
> > do not
> > see many that are having this problem on new computers with Vista
> > installed
> > by the manufacturer.
> > --
> > From Amanzimtoti, South Africa.
>
>

Are you sure?
Then that is unique to Acer.
Most other OEMs have no problems with customers opening the case.
If there is not a specific prohibition in the warranty, it does not
apply.

--
Jupiter Jones [MVP]
http://www3.telus.net/dandemar
http://www.dts-l.org


"Mick Murphy" <> wrote in message
news:CB9BC879-0E8E-4665-B050-...
> Jupiter, if he opens the case, he voids the warranty!!!
>
> Careful with that kind of advice!

Hi, I have a brand new Sony VGN-NS10L which freezes once laptop goe
into standby or hibernation. I have disabled hibernation, remove
programs which may be causing conflicts to no avail. Having read othe
blogs on different sites this is not an uncommon problem. Strikes m
there is a compatability problem somewhere with Vista and commo
programs

--
cliffgal
Posted via http://www.vistaheads.co